---
title: 'Claims Program Manager – Spinnaker at Hippo Insurance'
canonical: 'https://feeny.ai/job/claims-program-manager-spinnaker-hippo-insurance-austin-texas-mp2w00kxftek'
type: 'job'
last_seen: '2026-09-09'
---

# Claims Program Manager – Spinnaker at Hippo Insurance

- **Company:** Hippo Insurance
- **Location:** Austin Texas, United States / Dallas Texas, United States / Morristown New Jersey, United States / San Jose California, United States
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-09
- **Apply:** https://boards.greenhouse.io/hippo70/jobs/8694532002?gh_jid=8694532002

## Job description

Job Title: Claims Manager – Partner Programs

Location: Austin, TX / Dallas, TX / San Jose, CA / Morristown, NJ

Reports To: Senior Claims Program Manager / Head of Claims, Spinnaker (Director, Claims-Partner Programs)

About Hippo:

Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.

Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.

If you're energized by building what's next, we'd love to meet you.

About You:

The Claims Manager – Partner Programs is responsible for the day-to-day oversight and performance management of assigned programs and Third-Party Administrators (TPAs). This role ensures claims are handled in accordance with established guidelines, regulatory requirements, and service expectations while supporting strong claim outcomes and partner relationships.

What You’ll Do:

Program Oversight & Execution

- Oversee claims handling for assigned programs to ensure compliance with claims guidelines, coverage intent, and regulatory requirements
- Monitor TPA performance including timeliness, reserving accuracy, and overall claim quality
- Conduct file reviews and QA audits to identify trends and improvement opportunities
- Assist in implementation and maintenance of claims guidelines and best practices
- Support onboarding of new programs including TPA setup, workflows, and reporting requirements

Operational Support & Reporting

- Analyze claims data and KPIs to identify emerging trends and performance issues
- Prepare stewardship and performance reports for internal stakeholders and program partners
- Track and follow up on corrective action plans
- Support reinsurance reporting and documentation requirements
- Assist with regulatory audits, data calls, and compliance reviews

Stakeholder Collaboration

- Serve as a primary point of contact for TPAs on routine matters
- Partner with underwriting, actuarial, finance, and legal teams
- Participate in program-level meetings and continuous improvement initiatives

Professional Development

- Build expertise in coverage analysis, reserving, litigation management, and regulatory compliance
- Support senior team members on complex claims
- Participate in training and development opportunities

Must Haves:

- 5–8 years of claims handling or program oversight experience
- Experience working with TPAs, MGAs, or delegated authority programs preferred
- Strong understanding of claims fundamentals
- Familiarity with multi-state regulatory environments
- Strong analytical, organizational, and communication skills
- Proficiency in Microsoft Excel and claims systems

Nice to Have:

- Experience in program business or fronting carrier environment
- Exposure to reinsurance reporting
- Industry designations such as AIC, CPCU, or ARM preferred

## Benefits and Perks

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:

- Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
- Equity - This position is eligible for equity compensation
- Training and Career Growth - Training and internal career growth opportunities
- Flexible Time Off - You know when and how you should recharge
- Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
- Hippo Habitat - Snacks and drinks available for onsite employees

The Morristown, NJ base pay range for this role is $120,000 - $150,250. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs and market demands.

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known. https://s3-us-west-2.amazonaws.com/hippo-document-prod/legal+/HIPPO-HRPrivacyNotice.pdf

## About Hippo Insurance

## Company Overview
- **One-liner**: Hippo Insurance is a technology-native insurance group that uses data, AI, and smart home technology to provide proactive, modern homeowners insurance and operates as a diversified carrier platform.
- **Entity Type**: Public (NYSE: HIPO)
- **Headquarters**: San Jose, California, United States
- **Founded**: 2015
- **Founders**: Assaf Wand, Eyal Navon

## Core Business
- **Primary Industry**: Insurance (Property & Casualty, Homeowners)
- **Target Customers**: B2C (Homeowners), B2B (Managing General Agents via carrier platform)
- **Mission Statement**: To protect what matters most and make homeownership effortless by helping customers stay ahead of problems.

## Products & Services
- **Hippo Homeowners Insurance**: A modern, data-driven home insurance policy offering enhanced coverage for computers, home office equipment, appliances, electronics, and service lines. Includes proactive home care services.
- **Smart Home Program**: Complimentary smart home devices (e.g., leak sensors) provided to policyholders to prevent damage, often paired with discounts.
- **Carrier Platform (Spinnaker Insurance Company)**: A diversified insurance platform that partners with MGAs to deliver tailored program solutions, helping them grow and improve customer experiences. Subsidiaries include Spinnaker Specialty Insurance Company and Wingsail Insurance Company.

## Market Standing
- **Market Cap**: ~$221 million (as of mid-2026)
- **Key Financial Metrics (Q1 2026)**:
    - Revenue: $122 million (+10% YoY)
    - Gross Written Premium: $332 million (+58% YoY)
    - Net Income: $7 million (vs. a Net Loss of $48 million in Q1 2025)
    - Combined Ratio: 99.5% (improved 60 points YoY)
- **Total Funding (Private)**: $1.26 billion (including a $150M Series E led by FinTLV, valuing the company at $1.5B)
- **Notable Investors/Partners**: Felicis, Lennar Corporation, Mitsui Sumitomo Insurance Company, FinTLV, and a strategic distribution partnership with Progressive and Westwood.
- **Growth Signals**: 58% GWP growth in Q1 2026, achieved profitability (Net Income positive), significant improvement in underwriting results, AI-powered transformation across claims and underwriting, and expanded distribution network.

## Competitive Advantages
- **Tech-Native Platform**: A modern, cloud-based infrastructure that enables data-driven underwriting, AI-powered claims processing, and proactive risk mitigation (smart home devices), differentiating it from legacy insurers.
- **Diversified Carrier Model**: Operates as both a direct-to-consumer insurer and a platform for other MGAs (via Spinnaker), spreading risk and creating multiple revenue streams.
- **Strategic Distribution**: Exclusive partnerships with Progressive and Westwood provide a large, tech-enabled distribution network that is difficult to replicate.
- **Proactive vs. Reactive**: Focuses on preventing claims (e.g., leak detection) rather than just paying them, leading to better loss ratios and customer satisfaction.

## Strategic Focus
- **Profitable Growth**: After years of growth-at-all-costs, Hippo is now laser-focused on underwriting profitability, as evidenced by the 60-point improvement in combined ratio to 99.5%.
- **AI Transformation**: Leveraging AI across claims, services, and underwriting to drive efficiency, support growth, and increase profitability.
- **Distribution Expansion**: Deepening partnerships with Progressive and Westwood to scale the homeowners product through multiple channels.
- **Platform Diversification**: Growing the carrier platform (Spinnaker) to reduce reliance on direct-to-consumer channels and enter new lines of business.

## Why Work Here
- **Culture**: Described as a team of "builders, problem solvers, and forward-thinkers" with values centered on ownership, innovation, collaboration, and embracing diverse ideas.
- **Hybrid Work Model**: The company operates a hybrid model, emphasizing "the best of both worlds"—in-office collaboration with the freedom to work remotely. Key hubs include San Jose, CA (HQ); Austin, TX; Dallas, TX; and Morristown, NJ.
- **Compensation & Equity**: Employees are granted RSUs (Restricted Stock Units), making them stakeholders in the company's financial success.
- **Benefits**:
    - **Health**: Competitive medical, dental, vision coverage with wellness rewards.
    - **Time Off**: Flexible paid time off.
    - **Family**: Paid parental leave and adoption assistance.
    - **Perks**: Complimentary snacks and lunches from local restaurants, birthday celebrations, holiday parties, and company outings.
    - **Learning**: Dedicated coaching and skill-building programs.
- **Engineering & Data Focus**: Strong emphasis on data, analytics, and engineering (roles like Senior Application Security Engineer, Data Governance Lead, and Actuarial Data Science Manager are prominent). The Chief Data and Analytics Officer is a key executive.
- **Workforce**: ~375 employees, with a notable presence in Poland, South Africa, Israel, and the Philippines. Employee rating on LinkedIn is 3.7/5.0.

## Sources
1. [Hippo.com Careers Page](https://www.hippo.com/careers)
2. [LinkedIn Company Profile](https://www.linkedin.com/company/hippo-insurance)
3. [Built In Profile](https://builtin.com/company/hippo-insurance)
4. [Hippo Q1 2026 Financial Results (Investor Relations)](https://investors.hippo.com/financials/quarterly-results/default.aspx)
5. [Hippo Homepage](https://www.hippo.com/)
6. [SEC Filings / Market Data (via Yahoo Finance / Google Finance)]

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