---
title: 'Claims Specialist - Automotive Total Loss at Level'
canonical: 'https://feeny.ai/job/claims-specialist-automotive-total-loss-level-united-states-39negzyzdnh2'
type: 'job'
last_seen: '2026-09-09'
---

# Claims Specialist - Automotive Total Loss at Level

- **Company:** Level
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2025-12-22
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.gem.com/level/am9icG9zdDpvmZbAY9IS_OP2Na9TEBsG

## Job description

## About us

We’re a fast-growing startup rethinking how back-office work gets done in financial services. Our first product helps automotive lenders resolve insurance claims more effectively, delivering better outcomes for both lenders and consumers through automation and AI. Small improvements can unlock significant value for our customers. Along the way, we’ve helped consumers avoid millions in debt.

We’re an early stage venture-backed startup and scaling quickly.

We’re scrappy, intentional, and focused on solving real problems for our customers. We bias toward shipping, learning fast, and building solutions that work in the real world.

Our headquarters is located in New York City, NY — this role would be remote.

We’re backed by leading investors including 81 Collection, Better Tomorrow Ventures and Capital One Ventures.

https://www.linkedin.com/company/startwithlevel/

## The Role

We're seeking an experienced Claims Specialist to join our growing team. You'll leverage our cutting-edge tools to review and resolve automotive total loss claims.

## Key Responsibilities

- Resolve automotive total loss settlements with insurance carriers, adjusters, and third-party administrators
- Utilize our platform to analyze claim data, identify opportunities to improve claim recovery, and optimize settlement outcomes
- Collaborate with our product and engineering team to refine our technology and processes based on real-world claim outcomes
- Maintain detailed documentation of negotiations and settlement rationales
- Build and maintain relationships with carrier representatives and industry partners

Required Qualifications

- Adjuster/Appraiser Licenses
- 3+ years of experience in automotive claims, with specific expertise in a mix of:- Total loss settlements
- Subrogation (subro) processes
- Strong understanding of ACV (Actual Cash Value) calculations and valuation methodologies
- Excellent negotiation and communication skills
- Comfort working with technology
- Knowledge of state-specific insurance regulations and compliance requirements

## Preferred Qualifications

- Experience with claims management systems and automation tools
- Background in insurtech or technology-forward operations

What Sets This Role Apart You won't just be processing claims – you'll be shaping how we transform the industry. Your expertise will directly influence our product development, helping us build smarter negotiation tools and more effective settlement strategies. This is an opportunity to be at the forefront of insurance innovation while applying your deep industry knowledge.

## Role Requirements

- Travel: Up to 25% travel required which may include but not limited to office meetings and customer site visits
- Schedule: This is a dynamic environment and may require flexibility beyond traditional 9-5 hours. You'll need to adapt to varying time zones and urgent claim deadlines
- Hybrid Work: We strive to foster a flexible working environment that supports high-quality work. Team members are expected to collaborate intentionally to plan meaningful and effective in-office time.
- Remote Work Setup: Reliable high-speed internet connection (minimum 50 Mbps) and quiet, professional workspace for calls with clients and carriers
- Security: Ability to maintain secure handling of sensitive claim data meeting our security standards
- Communication: Must be responsive during core business hours with ability to manage asynchronous communication across multiple channels
- Self-Direction: Strong ability to work independently, prioritize competing demands, and thrive in an ambiguous environment where processes are still being defined
- Background Check: Must pass a background check and demonstrate clean driving record for travel requirements

## Compensation & benefits

- Competitive salary and meaningful equity.
- Health, dental, and vision insurance.
- Flex PTO.
- New equipment to support your best work.
- Regular off-sites and team travel budget to get together in person
- The opportunity to play a foundational role in shaping both the product and the company.
- Professional development in both insurance and technology domains 📍 HQ in NYC. Satellite office near Nashville, TN. Distributed team.

## About Level

## Company Overview
- **One-liner**: Level designs and manufactures invisible smart locks and home access technology that fits entirely inside existing door hardware, preserving a home's original aesthetic.
- **Entity Type**: Private (acquired by ASSA ABLOY AB in September 2024; operates as a subsidiary)
- **Headquarters**: Redwood City, California, United States
- **Founded**: 2016
- **Founders**: John Martin (CEO) and other ex-Apple Product and Engineering leaders

## Core Business
- Primary industry/industries: Smart home technology, consumer electronics, physical access solutions
- Target customers: B2C (homeowners, renters), B2B (property managers, multifamily housing), and channel partners (retail, smart home ecosystem integrators)
- Mission or purpose statement: To redefine the smart home with technology that is simple, intuitive, useful, and invisible — shifting focus from what they make to how they make it and who they make it for.

## Products & Services
- **Level Lock**: A complete smart lock that fits entirely inside the door, preserving the look of existing hardware. Offers keyless entry, remote access, and voice control via Apple Home, Google Home, Amazon Alexa, and SmartThings.
- **Level Bolt**: A retrofit smart lock that converts an existing deadbolt into a smart lock, keeping the exterior keypad and keyhole unchanged.
- **Level Lock Pro**: The latest flagship model, adding Ultra-Wideband (UWB) support for hands-free proximity unlocking. Winner of the 2025 Good Design Award in the Safety & Security category.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (acquired by ASSA ABLOY, a $30B+ market cap company)
- **Key Metric**: Annual Revenue of $82M (estimated); Total Funding of $171M prior to acquisition
- **Notable Investors/Partners**: Cox Communications (led Series C), Walmart, Hut 8 Corp. Parent company: ASSA ABLOY (global leader in access solutions with ~63,000 employees). Key integrations include SmartThings, Josh.ai, Apple HomeKit, Google Home, Amazon Alexa.
- **Growth Signals**: Acquired by ASSA ABLOY in September 2024 for accelerated innovation and global reach; launched Level Lock Pro with UWB in 2025; received 2025 Good Design Award; has issued 10 distinct electro-mechanical patents; tested to 250,000 operation cycles; available on Amazon.

## Competitive Advantages
- **Invisible design moat**: The core differentiator is that Level locks fit entirely inside the door, preserving the home's original hardware aesthetic — a unique position in a market dominated by bulky, visible smart locks.
- **Apple-caliber design DNA**: Founded by ex-Apple product and engineering leaders, the company brings a design-first, user-experience-focused approach to an otherwise utilitarian category.
- **Patented technology**: 10 distinct electro-mechanical patents create a defensible IP position.
- **ASSA ABLOY backing**: As part of the global leader in access solutions, Level gains supply chain scale, manufacturing expertise, and distribution reach while retaining its independent brand and design culture.

## Strategic Focus
- Accelerating direct-to-consumer (DTC) ecommerce growth and scaling paid digital channels (Google Ads, Meta, TikTok, Pinterest).
- Expanding into the professional installer and multifamily housing market through partnerships and integrations.
- Continuing to push the "invisible design" ethos into new product categories and form factors.
- Leveraging ASSA ABLOY's global footprint to expand internationally.

## Why Work Here
- **Culture**: Described as a blank canvas where bold ideas and honest problem-solving are encouraged. Collaboration, curiosity, and a focus on "functional and beautifully practical" design are core values. Employee rating is 4.4/5.0 (51 reviews) with high marks for Work-Life (4.6) and Culture (4.4).
- **Work Model**: Fully remote team with occasional in-person collaboration opportunities. The headquarters is in Redwood City, CA, but roles are open to remote candidates.
- **Compensation**: Competitive base salary (e.g., Performance Marketing Manager range $135K-$165K) plus performance bonuses, 401(k), comprehensive health/dental/vision insurance, and generous PTO.
- **Best for**: Engineers, product designers, and marketers who want the agility and culture of a startup combined with the global scale and stability of ASSA ABLOY. Particularly appealing to those passionate about hardware, consumer electronics, and design-forward products.
- **Notable Perks**: Education assistance, work with a passionate team building a design-forward brand, hands-on experience with innovative hardware products used globally.

## Sources
1. [level.co - About Us/Careers](https://level.co/about-us/careers/)
2. [level.co - Performance Marketing Manager Job Posting](https://level.co/about-us/careers/performance-marketing-manager/)
3. [LinkedIn - Level Home](https://linkedin.com/company/levellock)
4. [LeadIQ - Level Home Company Overview](https://leadiq.com/c/level-home/5da5a4c5408f0cc3d921d1fb)
5. [Prospeo - Level Home Overview](https://prospeo.io/c/level-home)

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