---
title: 'Claims Specialist at Maddox Industrial Transformer'
canonical: 'https://feeny.ai/job/claims-specialist-maddox-industrial-transformer-batavia-kza0d2ghf2xs'
type: 'job'
last_seen: '2026-09-21'
---

# Claims Specialist at Maddox Industrial Transformer

- **Company:** Maddox Industrial Transformer
- **Location:** Batavia, OH
- **Compensation:** $64k–$70k
- **Posted:** 2025-03-20
- **Last confirmed live:** 2026-09-21
- **Apply:** https://job-boards.greenhouse.io/maddoxindustrialtransformer/jobs/4684385007

## Job description

## About Maddox

Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting.

Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team.

Discover more at: https://www.youtube.com/@MaddoxTransformerhttps://www.maddox.com/

About Maddox + You:

Your primary responsibility will be investigating and resolving warranty claims and return requests. You will serve as the primary point of contact throughout the claims process while gathering facts, evaluating documentation, and making sound decisions based on warranty coverage, company policy, and other available information to substantiate or deny customer claims.

This role requires clearly understanding the facts, evaluating the situation, and determining the best resolution for everyone involved. Some claims will be approved, some will require creativity, and others will need to be denied. Your ability to make fair, defensible decisions and communicate them professionally is critical to success.

You will work cross-functionally with internal teams and external vendors to investigate issues, identify root causes, and drive timely resolutions. Success in this role requires strong judgment, attention to detail, and the ability to navigate difficult conversations while maintaining positive customer relationships.

More about You:

- You enjoy solving complex problems and uncovering the facts needed to make sound decisions.
- You are comfortable making decisions in situations where information may be incomplete or conflicting.
- You can remain calm, professional, and confident during difficult conversations.
- You understand that great customer service does not always mean saying "yes." You are comfortable making decisions that customers may not agree with when those decisions are fair, justified, and in the best interests of Maddox.
- You exercise good judgment and can independently evaluate situations, weigh competing factors, and determine appropriate resolutions.
- You are resourceful and creative when developing solutions that balance customer satisfaction with business objectives.
- You maintain composure under pressure and do not shy away from conflict when it needs to be addressed.
- You can confidently explain and defend your decisions while maintaining positive working relationships.
- You are highly organized and able to manage multiple active claims without losing attention to detail.
- You take ownership of problems and follow them through to resolution.
- You have strong attention to detail and can identify inconsistencies, missing information, or potential risks.
- You know when to make decisions independently and when to seek additional input or escalation.

Experience:

This is not an entry level position, so prior relevant and demonstrated experience is required.

- Experience in claims processing, investigations, dispute resolution, military service, law enforcement, account/project management, team leadership, or similar roles requiring independent judgment and decision-making.
- Experience handling escalated customer situations, complaints, disputes, or conflict resolution.
- Experience evaluating facts, policies, procedures, or evidence to make recommendations or decisions.
- Excellent written communication skills. You will manage a high volume of email communication and must be able to clearly explain decisions, expectations, and next steps.
- Proficient with basic computer software (G-Suite, Email, CRM’s, ERP’s, etc.)

Basics

- Full-time. The schedule is generally 7:00 AM - 4:00 PM.
- Drug-free workplace.

Comprehensive Full-Time Benefits, including:

- 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years).
- Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
- Paid paternity/maternity leave
- 401k with 100% match up to 8% of wages.
- Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.

## Compensation & Benefits

- Pay range = (wages + bonus)
- Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including:
- Health & wellness benefits (insurance or cash-in-lieu options)
- Paid maternity and paternity leave
- 401(k) with 100% match up to 8% of wages
- Paid holidays, PTO, and family-life gifts
- Vision, dental, disability, life insurance, and other voluntary benefits

Annual Range $64,000—$70,000 USD

## About Maddox Industrial Transformer

## Company Overview
- **One-liner**: Maddox Industrial Transformer supplies new and remanufactured low and medium voltage transformers (padmount, substation, dry-type) with fast lead times, serving commercial, industrial, data center, and renewable energy projects across the United States.
- **Entity Type**: Private (bootstrapped – no external funding rounds disclosed)
- **Headquarters**: Battle Ground, Washington, USA
- **Founded**: 2015
- **Founders**: Founded by a team of transformer industry veterans with experience dating back to the 1970s; current CEO is Camden Spiller

## Core Business
- **Primary Industry**: Electrical equipment manufacturing (transformers and switchgear)
- **Target Customers**: B2B – electrical contractors, commercial and industrial project owners, data center hyperscalers, renewable energy developers, real estate developers, equipment distributors, and end users of all sizes (from family‑owned businesses to Fortune 100 companies)
- **Mission/Purpose**: “Powering American industry with reliable electrical equipment, fast & hassle‑free.” The company focuses on speed, transparency, and an easy buying experience to help customers get projects powered on as quickly as possible.

## Products & Services
- **New Transformers**: Build‑to‑spec padmount, substation, polemount, and dry‑type transformers designed to ANSI, NEMA, DOE, and IEEE standards – available as stock or made‑to‑order with expedited production slots.
- **Remanufactured Transformers**: Reconditioned units offered as a cost‑effective alternative with shorter lead times.
- **Rental Transformers**: Short‑term rental solutions for temporary power needs or emergency replacement.
- **Switchgear**: Pad‑mounted and metal‑enclosed switchgear for safe switching and overcurrent protection.
- **Repair and Rewind Services**: Full repair and rewind capabilities for existing transformers.
- **Buyback Program**: Maddox purchases used transformers from customers.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metrics**:
  - Annual Revenue: ~$13.7 million (LinkedIn estimate; company reports “400+ employees” and “100,000+ transformers shipped”)
  - Total Funding: None publicly disclosed – appears to be bootstrapped
- **Notable Investors/Partners**: No external investors named; company is privately owned. Customers include data center hyperscalers, Fortune 100 companies, and national contractors.
- **Growth Signals**:
  - Named to the Inc. 5000 list of fastest‑growing private companies **seven consecutive years**
  - Employs 400+ people across seven facilities in Washington, Idaho, Texas, Ohio, South Carolina, and Tennessee
  - 100,000+ transformers shipped since founding
  - Active hiring with 30+ open positions (as of mid‑2025)

## Competitive Advantages
- **Speed & Inventory**: Thousands of units in‑stock for same‑day shipment and dedicated expedited production slots – significantly shorter lead times than traditional OEMs.
- **Customer Experience**: Instant access to expert sales and service teams (no call centers); 800+ 5‑star reviews and 100% employee recommendation rate on Glassdoor.
- **National Scale with Local Service**: Seven facilities across the U.S. provide national coverage while maintaining responsive, personal support.
- **Warranty & Compliance**: All transformers built to ANSI, NEMA, DOE, IEEE and BABA (Build America, Buy America) standards as applicable.

## Strategic Focus
- **Expand Commercial & Industrial Market Share**: Differentiate from utility‑focused OEMs by targeting data centers, renewables, and general construction.
- **Domestic Manufacturing & Compliance**: Increase American‑made product lines and support infrastructure projects requiring BABA compliance.
- **Scale Operations**: Continue investing in facilities, engineering talent, and inventory to reduce lead times further and support growing demand from hyperscale data centers and energy transition projects.

## Why Work Here
- **Culture**: Core values grounded in “Open and Honest,” “Engaged,” “High Trust Team‑Building,” “Communicating Well,” and “Investing in Others” – reflecting the founders’ Christian faith. The team is described as close‑knit, and 100% of employees on Glassdoor would recommend the company.
- **Flexibility**: Locations include Battle Ground, WA (HQ), Greer & Woodruff, SC, Batavia, OH, The Woodlands & Houston, TX, and Moscow, ID – some roles may be site‑specific; remote/hybrid options not explicitly stated.
- **Benefits**:
  - 15 days PTO annually (18 after 5 years)
  - 8 paid holidays
  - 401(k) with company match
  - Paid maternity and paternity leave
  - Healthcare and reimbursements for certain expenses
- **Growth Opportunity**: Rapidly expanding company with frequent internal promotion and a “family‑oriented” work environment.

## Sources
1. [maddox.com – About](https://www.maddox.com/about)
2. [maddox.com – Careers](https://www.maddox.com/careers)
3. [maddox.com – Homepage](https://www.maddox.com/)
4. [linkedin.com – Maddox Industrial Transformer](https://www.linkedin.com/company/maddox-industrial-transformer)
5. [greenhouse.io – Maddox Jobs](https://job-boards.greenhouse.io/maddoxindustrialtransformer)

## Other roles at Maddox Industrial Transformer

- [Claims Specialist](https://feeny.ai/job/claims-specialist-maddox-industrial-transformer-houston-16tszx86va22) — Houston, TX
- [Inventory Technician](https://feeny.ai/job/inventory-technician-maddox-industrial-transformer-woodruff-1jwzckc8x8b5) — Woodruff, SC
- [Purchase Order Manager](https://feeny.ai/job/purchase-order-manager-maddox-industrial-transformer-battle-ground-c8smag7t7xn2) — Battle Ground, WA
- [Senior Accountant (PRO)](https://feeny.ai/job/senior-accountant-pro-maddox-industrial-transformer-battle-ground-vkvw0ns99v1k) — Battle Ground, WA
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- [Customer Success Operations](https://feeny.ai/job/customer-success-operations-maddox-industrial-transformer-batavia-5r3ygj26e9xj) — Batavia, OH
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- [Maintenance Technician](https://feeny.ai/job/maintenance-technician-maddox-industrial-transformer-greer-t4f4tqx0kx60) — Greer, SC
- [Winding Technician](https://feeny.ai/job/winding-technician-maddox-industrial-transformer-batavia-8xdkaww3t2b9) — Batavia, OH