---
title: 'Claims Support at Veezu'
canonical: 'https://feeny.ai/job/claims-support-veezu-solihull-0zggj02fa7z7'
type: 'job'
last_seen: '2026-10-15'
---

# Claims Support at Veezu

- **Company:** Veezu
- **Location:** Solihull, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/veezu/585e4fb9-92a8-444e-b5ab-4a31f16693ce

## Job description

Your role at Veezu: Claims Support involves managing all aspects of Veezu Assist’s liaison with driver partners in relation to vehicles and claims handling, providing exceptional customer service and high levels of administration. You will report into the Claims Manager.

Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!

What you’ll do:

- Manage key relationships, including those with external customers and business partners in addition to various internal departments with which you will work closely
- Assist the fleet department in dealing with admin for the fleet vehicles
- Take First Notice of Loss (FNOL) for new claims and transfer to accident management company
- Remain compliant with MOJ, DPA, ABI, MIB as is required by law where applicable and company procedures.
- Liaise with all parties involved including client driver, TP driver, relevant insurance companies, witnesses and any other applicable parties.
- Provide high quality customer service with an awareness and understanding of customer requirements.
- Deal with on- and off-hires where necessary and regularly check vehicles as required.
- Accurately input data onto relevant computer database i.e. Eclipse Proclaim
- Advise Claims Manager of Health & Safety issues
- Ensure fair treatment of passengers, customers, Driver Partners and employees and act in a professional manner at all times.
- Ensuring all relevant enquiries are made of any appropriate parties.
- Communicating with all customers in a clear and proactive manner.
- Maintain regular consistent and professional attendance, punctuality, and adherence to relevant health & safety procedures.
- Ensure that customer, passenger, Driver Partner & employee information is safeguarded at all time, in line with the General Data Protection Regulation (GDPR).
- Maintain information security to a recognised required standard in line with business needs
- Follow information security policies and procedures.
- Ensure legal and contractual compliance.
- Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.

What you’ll need:

- Honesty and a knowledge of industry regulation and legislation
- Knowledge of complaints and referral procedure
- Exceptional attention to detail and organisation skills
- Ability to effectively manage conflicting deadlines
- Excellent communication skills both written and verbally
- Ability to work under pressure in a fast-paced environment

Where you’ll be:

- This role will be based out of our Solihull office.

Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.

## About Veezu

## Company Overview
- **One-liner**: Veezu is the UK’s fastest-growing taxi and private hire technology business, operating a tech-driven, hyper-local on-demand mobility platform across hundreds of UK towns and cities.
- **Entity Type**: Private (Backed by MML Capital Partners and TDC)
- **Headquarters**: Cardiff, United Kingdom (also has an office in Newport, England)
- **Founded**: 2013
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Transportation, Logistics, Supply Chain and Storage; specifically, the private hire taxi and mobility-as-a-service (MaaS) industry.
- **Target customers**: B2C (passengers in local communities), B2B (business travel accounts), and B2C (self-employed driver-partners).
- **Mission or purpose statement**: "Focusing on local transportation needs, we use our expertise and experience in delivering millions of rides to support local communities and help keep towns and cities moving safely and efficiently." [veezu.co.uk](https://www.veezu.co.uk/about)

## Products & Services
- **Ride-Hailing App (Passenger)**: A user-friendly mobile app (iOS & Android) allowing passengers to book local rides, hail a cab, pre-book, or order airport transfers. Features include real-time driver tracking, priority pickups, and multi-payment options (cash, card, Apple Pay, Google Pay).  **Type**: Mobile App / Service
- **Veezu for Business**: A business travel management platform offering safe and reliable rides for employees and customers. Provides an easy way to manage corporate transportation needs. **Type**: B2B Service
- **Driver-Partner Platform**: A flexible earnings platform for self-employed taxi and private hire drivers. Offers low commission rates, daily payments, and 100% tips retention. **Type**: B2B Platform

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company).
- **Key Metric**: Annual Revenue of $202.3M (est.),
- **Total Funding**: Backed by MML Capital Partners and TDC. Specific rounds not publicly detailed on Crunchbase/CB Insights.
- **Notable Investors/Partners**: MML Capital Partners, TDC. Key partners include local councils, driver-partners, and community organizations.
- **Growth Signals**:
    - **Headcount**: 156 employees (+35.4% YoY, +92 people).
    - **Scale**: 25 million+ rides annually; 1 million+ app users; 16,000+ active driver-partners.
    - **Operations**: Licensed by 63 local authorities across the UK.
    - **Recent Acquisition**: Acquired Go Cars, the largest private hire operator in Bedfordshire (Luton), expanding into a strategic commuter and airport hub. [cbinsights.com](https://www.cbinsights.com/company/veezu)
    - **Sustainability**: Invested over £3.25 million in low emission cars in the last three years.

## Competitive Advantages
- **Hyper-Local Focus**: Unlike global aggregators, Veezu’s model is deeply embedded in specific UK towns and cities, understanding and serving local community transportation needs.
- **Integrated Local Operator Model**: Veezu grows by acquiring established regional taxi firms (e.g., Go Cars) and integrating them into a unified tech platform, creating a strong network effect and local brand trust.
- **Driver Partnership Model**: The platform’s low commission rates, daily payments, and cash/card flexibility attract and retain a large, loyal driver base.
- **Sustainability Commitment**: A concrete investment in low-emission vehicles provides an edge as local cities push for greener transport solutions.

## Strategic Focus
- **National Expansion**: Actively building a "truly national network" through organic growth and strategic acquisitions of regional operators in key commuter and airport-servicing towns. [cbinsights.com](https://www.cbinsights.com/company/veezu)
- **Technology Modernization**: Continually enhancing the passenger app (real-time tracking, multiple payment options) and driver platform to improve efficiency and user experience.
- **Sustainability**: Continuing to reduce fleet emissions and supporting local community projects.

## Why Work Here
- **Culture**: Described as a business that values "fairness," "doing the right thing," and has a "human touch." The company emphasizes community support and sustainable growth. [veezu.co.uk](https://www.veezu.co.uk/about)
- **Growth Trajectory**: With 35%+ YoY headcount growth, aggressive M&A, and a large, under-penetrated UK market, Veezu offers significant career development opportunities.
- **Hybrid/Remote**: The role likely reflects a hybrid setup based in their Cardiff headquarters, given the recent hiring for roles like Human Resources Advisor and Pricing Executive.
- **Impact**: Employees have the chance to shape the technology for a fast-growing national network, directly impacting millions of local rides each year.
- **Recent Openings (as of search date)**: Roles include Human Resources Advisor, Accounts Administrator, and Pricing Executives, indicating growth in core support functions. [linkedin.com](https://uk.linkedin.com/company/veezu)

## Sources
1. [Veezu - About Page](https://www.veezu.co.uk/about)
2. [Veezu - Careers Page](https://www.veezu.co.uk/about/careers)
3. [Veezu - LinkedIn Company Page](https://uk.linkedin.com/company/veezu)
4. [Veezu - CB Insights Profile](https://www.cbinsights.com/company/veezu)
5. [Veezu - Homepage](https://www.veezu.co.uk/home)

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