---
title: 'Client Account Executive at Dialpad'
canonical: 'https://feeny.ai/job/client-account-executive-dialpad-sydney-6zr68yzjm3ry'
type: 'job'
last_seen: '2026-09-07'
---

# Client Account Executive at Dialpad

- **Company:** Dialpad
- **Location:** Sydney, Australia
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/dialpad/jobs/8656115002

## Job description

## About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

## Your role

As a Client Account Executive at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad.

This position is hybrid from our Sydney, Australia office.

## What you’ll do

- Focused on a portfolio of Dialpad customers, the CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
- Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.
- Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals.
- Generate pipeline and drive an efficient sales process.
- Achieve or exceed quarterly revenue goals.
- Serve as a Dialpad expert and become a trusted advisor and resource for your customers.
- Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad.

## Skills you’ll bring

- 3-5+ years of experience in a closing sales role. Previous Mid-Market experience preferred.
- Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.
- Ability to communicate, present, and influence key stakeholders and decision-makers.
- Experience with solution selling techniques such as SPICED and/or MEDDICC.
- Experience providing timely and accurate forecasts to sales leadership.
- Excellent time management skills with the ability to track numerous details.
- Willingness to travel to customer locations or events as needed.
- SaaS sales background required, with bonus points for UCaaS/CCaaS.
- Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

## Why Join Dialpad

- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a [Great Place to Work](https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&text=People%20here%20are%20given%20a%20lot%20of%20responsibility), ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

## About Dialpad

## Company Overview
- **One-liner**: Dialpad delivers an AI-powered, cloud-based platform for business communications and contact centers, turning conversations into actionable intelligence.
- **Entity Type**: Private (Series F, $450M total funding)
- **Headquarters**: San Ramon, California, United States
- **Founded**: 2011
- **Founders**: Craig Walker (CEO), Brian Peterson (CTO)

## Core Business
- **Primary industries**: Software Development / Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS)
- **Target customers**: B2B, mid-market to enterprise, including sectors like retail, insurance, healthcare, real estate, legal, recruiting, education, and automotive
- **Mission**: To completely transform how businesses understand and act on customer conversations — turning every interaction into intelligence that improves how work gets done.

## Products & Services
- **Dialpad Platform (Agentic AI Contact Center & Communications)** – A full-stack, AI-native platform combining voice, chat, SMS, email, and video. Features include autonomous resolution (schedule appointments, process orders, handle refunds), unlimited scale, enterprise-grade security (HIPAA, SOC 2), and deep integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, and more.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (last secondary market transaction in April 2024)
- **Key Metric**: Annual Revenue: $200M (2024); Total Funding: $450M (9 rounds as of 2021)
- **Notable Investors/Partners**: Andreessen Horowitz, GV (Google Ventures), ICONIQ Capital, OMERS Growth Equity, SoftBank; key customers include Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix
- **Growth Signals**: Over 92,000 LinkedIn followers (+12.7% YoY); 1,134 employees globally across 23 countries; secondary market activity indicates continued investor interest; recent focus on "Agentic AI" features for autonomous customer service

## Competitive Advantages
- **AI-native architecture** – Built for AI from the ground up, not bolted on; claims "first in AI" and "best in Agentic" for contact center automation.
- **Unified platform** – Combines UCaaS (internal comms) and CCaaS (customer-facing) in a single, integrated stack, reducing vendor complexity.
- **Scale and compliance** – Handles thousands of simultaneous customers across channels while maintaining HIPAA, SOC 2, and PII protection.
- **Deep ecosystem** – Integrates natively with major CRM, productivity, and helpdesk tools, lowering switching costs for enterprises.

## Strategic Focus
- Doubling down on **Agentic AI** – enabling fully autonomous resolution of customer requests (appointments, orders, refunds) without human transfers.
- Scaling enterprise adoption through **global offices** (San Ramon, Austin, Denver, Vancouver, London, Bengaluru, Manila, Sydney, Tokyo, Buenos Aires, etc.) and expanding AI-ecosystem partnerships.
- Investing in **AI engineering roles** (AI Engineer Voice Designer, Sr AI Engineer Agentic Systems, AI Systems Engineer) to advance real-time voice and autonomous workflows.

## Why Work Here
- Culture values: "Do the right thing", "Delight our users", "Innovate continuously", "Every voice matters".
- Hybrid/remote flexibility: Offices in many cities; roles marked "Anywhere, US" or specific locations; distributed team across 23 countries.
- AI-first engineering culture with opportunity to work on cutting-edge **Agentic systems** and real-time voice AI.
- Notable perks: Equipment stipend, equity (private company), and the chance to be part of a high-growth startup with $200M ARR and strong backers.
- Social impact: Dialpad for Good supports over 650 businesses via startup, founder, and nonprofit programs.

## Sources
1. [dialpad.com](https://www.dialpad.com/)
2. [dialpad.com/about-us](https://www.dialpad.com/about-us/)
3. [linkedin.com/company/dialpad](https://www.linkedin.com/company/dialpad)
4. [dialpad.com/leadership](https://www.dialpad.com/leadership/)
5. [dialpad.com/careers/open-opportunities](https://www.dialpad.com/careers/open-opportunities/)

## Other roles at Dialpad

- [Sr. AI Engineer (AI/ML Inference)](https://feeny.ai/job/sr-ai-engineer-ai-ml-inference-dialpad-vancouver-3g690tptn6zz) — Vancouver, Canada
- [Sr. AI Engineer (Speech)](https://feeny.ai/job/sr-ai-engineer-speech-dialpad-bay-area-y56rg39pv6t9) — Bay Area, United States
- [Sr. Business Value Consultant, Agentic AI](https://feeny.ai/job/sr-business-value-consultant-agentic-ai-dialpad-austin-vj1709b6htnf) — Austin, TX
- [Sr. Project Manager](https://feeny.ai/job/sr-project-manager-dialpad-north-carolina-g33f8p3yh3w0) — North Carolina, United States
- [Sr. Project Manager](https://feeny.ai/job/sr-project-manager-dialpad-denver-89h02194r0hf) — Denver, CO
- [Sr. Software Development Engineer in Test](https://feeny.ai/job/sr-software-development-engineer-in-test-dialpad-kitchener-663h6awyz8bj) — Kitchener, Canada
- [Sr. Account Executive, Mid-Market](https://feeny.ai/job/sr-account-executive-mid-market-dialpad-bay-area-frf57bavy4ky) — Bay Area, United States
- [Sr. Software Engineer](https://feeny.ai/job/sr-software-engineer-dialpad-buenos-aires-f9dpbd7bbpmf) — Buenos Aires, Argentina
- [Software Engineer](https://feeny.ai/job/software-engineer-dialpad-vancouver-z02g1dkps55f) — Vancouver, Canada
- [Sales Prospecting Coach](https://feeny.ai/job/sales-prospecting-coach-dialpad-austin-xbcr6weqej04) — Austin, TX