---
title: 'Client Account Manager (International) at Intelligent Technical Solutions'
canonical: 'https://feeny.ai/job/client-account-manager-international-intelligent-technical-solutions-global-9rhnzwv3f0p1'
type: 'job'
last_seen: '2026-09-07'
---

# Client Account Manager (International) at Intelligent Technical Solutions

- **Company:** Intelligent Technical Solutions
- **Location:** Global
- **Work type:** remote
- **Posted:** 2025-05-13
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/its/jobs/6573802003

## Job description

Job Description

The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams.

Job Responsibilities

Client Relationship Management

- Develop and maintain strong relationships with clients.
- Act as the main point of contact for clients, addressing client queries and communications promptly and effectively.
- Coordinate meetings, appointments or other “touch points” for client engagement.
- Schedule regular check-ins and meetings with clients to review progress and gather feedback.

Client Support

- Provide prompt and effective support to clients, resolving any issues or concerns they may have.
- Facilitate communication between clients and technical support teams when necessary.
- Ensure clients are fully trained and knowledgeable about the company’s products and services.

Account Management

- Monitor client accounts to ensure that all services are delivered on time and meet client expectations.
- Identify opportunities for upselling and cross-selling additional services or products.
- Prepare and present regular reports to clients on performance metrics, project status, and other relevant data.

Invoice Reviews

- Review and approve client invoices to ensure accuracy and compliance with contract terms.
- Address and resolve any discrepancies or issues related to billing.
- Communicate with clients regarding invoice inquiries and payment statuses.

Internal Liaison

- Coordinate with internal teams (e.g., procurement, projects, service team) to ensure seamless delivery of services and address any issues.
- Manage timelines, budgets, and resources for client projects.
- Address and resolve any issues or conflicts that arise during project execution.

Strategic Planning

- Work with VCIO to develop and present solutions based on customer's business requirements.
- Ability to understand various ways a solution may be delivered and anticipate what will work best for the client.
- Analyze client needs and create supporting documentation to outline these needs.
- Prepare and manage quotes for technical projects.
- Organize and present Strategic Business Reviews

Performance Tracking and Reporting

- Prepare and deliver performance reports to clients and senior management through SBR Presentations
- Use company CRM and knowledge management tools in order to provide various levels of sales reporting.

Job Qualifications

- Proven experience as an Account Manager, Client Manager, or in a similar role.
- Strong understanding of account management and customer service principles.
- Excellent communication and interpersonal skills.
- Ability to manage multiple projects and priorities simultaneously.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.

Job KPIs

- SBRs Completed

Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met.

- Proposals Sent (Count) | (Value)

The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale.

- Opportunities Active (Count) | (Value)

Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue.

- Opportunities Won (Count) | (Value)

Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts.

- Net New MRR Won

Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base.

Job Requirements

- A home office set up that meets the following:
- Computer: A working computer with a minimum of 8GB RAM and one of the following:
- Windows 11 with an Intel i5 or i7 (8th generation or newer), or
- AMD Ryzen 5 or 7 (2000 series or newer), or
- macOS 12 or newer.
- Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
- Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
- Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
- Webcam: An HD webcam for video calls.
- A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
- Excellent command of the English language both spoken and written
- Able to work full time for 40 hours a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
- Able to pass our online behavior and cognitive assessments.

## Compensation

Pay rate starts at $6.00/hour plus commission and may vary by experience and location.

## Benefits

- Comprehensive Health Plans / HMO (Employee & Dependent/s)
- Life Insurance
- Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Night Shift Bonus
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification

## About Intelligent Technical Solutions

## Company Overview
- **One-liner**: Intelligent Technical Solutions (ITS) is a managed IT services provider that delivers enterprise-grade cybersecurity, compliance, and IT support to small and mid-sized businesses.
- **Entity Type**: Private (acquired by Tower Arch Capital)
- **Headquarters**: Las Vegas, Nevada, United States
- **Founded**: 2003
- **Founders**: Not publicly listed on the company website

## Core Business
- **Primary Industry**: Managed IT Services, Cybersecurity, and Compliance
- **Target Customers**: Small to mid-sized businesses (SMBs) across various industries
- **Mission Statement**: "Our goal at Intelligent Technical Solutions (ITS) is to ensure our small-business clients can reach their full potential with enterprise-grade technology solutions that will support their current and future needs, without going over their budget." [itsasap.com](https://www.itsasap.com/about-us)

## Products & Services
- **Managed IT**: Proactive monitoring, maintenance, and 24/7 support for business IT infrastructure.
- **Co-Managed IT**: Supplemental IT support for businesses with existing internal IT teams.
- **Cybersecurity**: Federal-grade security services including threat detection, prevention, and response.
- **Compliance**: Guidance and support for navigating regulatory requirements (e.g., SOC 2, CMMC).
- **Data Analytics**: Tools and services to leverage business data for decision-making.
- **AI Solutions**: AI-powered tools for automating repetitive tasks and enhancing decision-making.
- **VoIP Phone Systems**: Cloud-based phone systems for business communication.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of $26.0 million (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions)
- **Notable Investors/Partners**: Parent company is Tower Arch Capital (acquired in July 2022) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions)
- **Growth Signals**:
  - Headcount of 221 employees, growing +17.8% year-over-year [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions)
  - Acquired multiple companies: BrightWire Networks (2022), Granite Computer Solutions (2022), Digital Seattle (2024), Afineol IT Consulting (2024), Black Breach (2025) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions)
  - Recognized on Inc. 5000 list (2024), CRN MSP 500, CRN Tech Elite 250, CRN Security 100, and Channel Futures MSP 501 [itsasap.com](https://www.itsasap.com/about-us)
  - 91 certified technicians on staff [itsasap.com](https://www.itsasap.com/about-us)

## Competitive Advantages
- **Enterprise-Grade for SMBs**: Delivers sophisticated IT and security solutions typically reserved for large enterprises at prices accessible to small businesses.
- **National Reach with Local Expertise**: Operates in 12+ major U.S. markets (Chicago, Detroit, Las Vegas, Los Angeles, Oakland, Olympia, Phoenix, Portland, Reno, Sacramento, San Francisco, Seattle) while maintaining a local service model [itsasap.com](https://www.itsasap.com/about-us).
- **Broad Service Portfolio**: Combines managed IT, co-managed IT, cybersecurity, compliance, data analytics, and AI services under one roof.
- **SOC 2 Type II Certified**: Demonstrates a commitment to security and operational controls. [itsasap.com](https://www.itsasap.com/about-us)
- **Aggressive M&A Strategy**: Rapid growth through acquisitions is expanding geographic footprint and talent base.

## Strategic Focus
- **Growth Through Acquisition**: Continuing to acquire regional MSPs to expand market presence (6 recent acquisitions listed).
- **Deepening Cybersecurity & Compliance**: Focus on high-value offerings like CMMC and SOC 2 compliance to meet growing regulatory demands.
- **Expanding AI Capabilities**: Integrating AI tools into service offerings to help clients automate and innovate.
- **Building a Global Workforce**: Actively hiring across the U.S., Philippines, India, Serbia, and South Africa to create a 24/7 support model. [itsasap.com](https://www.itsasap.com/job-openings)

## Why Work Here
- **Culture & Values**: Emphasizes core values like "Be a Creator," "Have an Open Mind," and "Do the Right Thing," with a stated goal of creating a "no drama, professional team." [itsasap.com](https://www.itsasap.com/about-us)
- **Remote/Hybrid Work**: Offers a mix of remote, hybrid, and onsite roles depending on location and position (e.g., "CMMC Security Engineer (Hybrid)" and "Remote IT Service Desk Coordinator"). [itsasap.com](https://www.itsasap.com/job-openings)
- **Benefits**: Competitive base salary, comprehensive health plans (medical, dental, vision), life and accident insurance, disability coverage, paid US holidays, paid time off (starting at 15 days/year), maternity/paternity leave, retirement plan, health & wellness program, and company-paid training and certification. [itsasap.com](https://www.itsasap.com/careers)
- **Growth Opportunities**: High growth rate (+17.8% YoY) and a track record of promotions and internal mobility, with a workforce breakdown showing many specialist and manager-level roles.
- **Diversity & Inclusion**: Stated commitment to Equal Employment Opportunity and providing a safe space for all employees. [itsasap.com](https://www.itsasap.com/careers)
- **Global Team**: Opportunity to work with colleagues across the U.S., Philippines, India, Serbia, and South Africa. [itsasap.com](https://www.itsasap.com/job-openings)
- **Community Impact**: "ITS Cares" employee-led volunteer program for community service. [itsasap.com](https://www.itsasap.com/about-us)

## Sources
1. [itsasap.com - Homepage](https://www.itsasap.com/)
2. [itsasap.com - About Us](https://www.itsasap.com/about-us)
3. [itsasap.com - Careers](https://www.itsasap.com/careers)
4. [itsasap.com - Job Openings](https://www.itsasap.com/job-openings)
5. [linkedin.com - Intelligent Technical Solutions](https://www.linkedin.com/company/intelligent-technical-solutions)

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