--- title: 'Client Activation Specialist at Malt' canonical: 'https://feeny.ai/job/client-activation-specialist-malt-london-67kp6pnwg5e0' type: 'job' last_seen: '2026-09-14' --- # Client Activation Specialist at Malt - **Company:** Malt - **Location:** London, United Kingdom - **Work type:** hybrid - **Posted:** 2026-06-18 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.lever.co/malt/47b97a19-1dbc-4f72-aede-9575267c40dc ## Job description 🪐 Discover our galaxy Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 1,000,000 talented freelancers with 100,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different: A diverse team of 600 Malters across 6 European countries A culture that champions equality (50% of our Comex are women) and inclusive growth Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI A mission to give everyone the freedom to work differently Ready to help shape the future of work? Your next chapter starts here! 🪐 At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive. Explore your future career  🔭 As part of the Operations Division, you will join the Customer Onboarding & Success team. You will act as the operational backbone for our clients, during the acquisition pilots phase, ensuring their journey with Malt is seamless. The mission of a Client activation Specialist is to ensure the successful and seamless operational launch of new client accounts during the acquisition pilots phase by managing initial company setup, onboarding hiring managers, coordinating financing and system integrations and preparing the account for smooth handover to the long-term customer administration teams. ## Key responsibilities ✨ - Support the client operations during acquisition pilots phase: set up companies so that Malt can operate the first staffings and projects, and onboard the hiring managers into using the platform, on the project management scope: validation of AR, PO management, renewals. - Be accountable for the full client account set up, in coordination with the client and with Malt’s financing team; The Client Activation Specialist remains accountable for the correct client set up throughout the client lifecycle, not just the initial set up. - Conduct product demos for clients - Formalize the specific processes of the client in Notion (knowledge management) - Be responsible for the hand over to the Global / Enterprise / Public / Managed SMB customer administrators - Empower client autonomy: Pitch the benefits of the platform and conduct demos to educate clients on managing their operations independently. - Partner with Sales account executive (SAE) : Build strong collaboration with SAEs - Scale processes : Identify operational pain points and collaborate with Business Operations and Product teams to deploy automated solutions. ## About you 🧑‍🚀 - Experience: You have at least 3-5 years of experience in either Customer Experience Management, Operations, or Account Management with strong business acumen. - Tech Stack: You are comfortable in a product-driven, marketplace environment and have a full command of CRM tools. - Soft Skills: You possess excellent communication skills, conflict resolution techniques, and are comfortable managing stakeholders. - Operational Mindset: You have a solid track record in conducting client interviews and product demos, as well as configuring CRM accounts, and you are passionate about process optimization. - Languages: You speak French and English on a native level. How to join the mission? 🚀 - First call with Esra, our Talent Acquisition Partner, to better understand your background, aspirations and answer any questions you may have. (30-45 minutes) - Interview with your future manager, Inah Rafaa, to delve into your experience and the specifics of the role. (45-60 minutes) - Home assignment for you to complete, which will be evaluated by Marion Belhaimer + a Head of sales in order to assess your technical skills - Final interview with a C-Level to discuss Malt’s long-term vision Life on planet Malt is the perfect space to thrive personally and professionally 💫 🤝 Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris. 💻 Remote work: Hybrid remote policy - 3 days office / 2 days home-office. 🏖️ Annual leave: 30 days/year. 📆 Sabbatical: 1 month paid sabbatical once you've been with Malt for 3 years. 📈 Stock options: Every Malter is entitled to stock options. 🩺 Private health insurance: Rewarded for healthy living by our UK provider Bupa. 🚴 Cycle to work scheme: Save on a bike and equipment. 🚊 Season ticket loan: Save on public transport. 💸 Pension: Malt contributes 5% through Aviva. 🐶 Dog friendly office: In the heart of London! 📚 Free books: If you’re interested in learning more about any topic relevant to your career, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow. Ready? Get your ticket to Malt 🪐 At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive. Your profile may be subject to background screening. For more information see our candidate privacy policy. ## About Malt ## Company Overview - **One-liner**: Malt is a European freelance marketplace that connects businesses with vetted freelancers and provides integrated administrative, legal, and payment tools. - **Entity Type**: Private (scale-up; ~$195.3M total funding across 5 rounds) - **Headquarters**: Paris, France - **Founded**: 2013 - **Founders**: Vincent Huguet and Hugo Lassiège ## Core Business - **Primary industry**: Technology, Information and Internet; freelance/independent talent marketplace - **Target customers**: B2B — from SMBs to enterprise companies; also serves independent freelancers and consultants - **Mission**: "Create a world where everyone is free to choose the best people to work with." Malt aims to redefine the world of work by giving people the freedom to choose what work they do and who they do it with. ## Products & Services - **Malt Marketplace**: The core platform connecting freelancers with companies. It covers a wide range of categories including tech, design, marketing, consulting, and more, with tools for project matching, collaboration, and secure payments. - **Malt Strategy**: A dedicated category for independent management consultants and interim executives, launched after Malt acquired Comatch in 2022. Clients can access vetted senior expertise. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Total funding of **$195.3M** across 5 rounds; reported annual revenue of **$441.5M**; over **1 million freelancers** and **90,000+ clients** per LinkedIn data - **Notable Investors/Partners**: Specific investor names were not detailed in the provided sources. Notable strategic move: acquisition of **Comatch** in 2022 to enter the management consulting/interim executive category. - **Growth Signals**: - Active in 9 countries/regions: Belgium, France, Germany, the Netherlands, the Nordics, Spain, Switzerland, the UAE, and the UK - 100% revenue growth reported for 2021 vs. 2022 - Workforce of ~1,079 people, up 6.8% YoY - Growing freelancer community: from 700,000+ to 1 million+ depending on source timeframe ## Competitive Advantages - **Strong network effects**: A large and growing two-sided marketplace (freelancers + companies) makes each side more valuable to the other. - **European scale**: Deep multi-country presence gives Malt a regional advantage over local or fragmented competitors. - **Integrated admin, legal, and payment processes**: Malt simplifies compliance and payments for freelancers and companies, reducing friction in independent work arrangements. - **Trust and vetted talent**: Particularly in senior consulting categories through Malt Strategy, supported by the Comatch acquisition. ## Strategic Focus - Expanding across Europe and the Middle East (UAE presence) - Growing enterprise and global account business, evidenced by recent hires for Enterprise and Key Account roles - Investing in AI and automation to improve matching and internal efficiency - Building a more complete platform for freelancers and companies, including financial, legal, and project management support - Maintaining a strong, inclusive, and scalable company culture as headcount grows ## Why Work Here - **Culture & diversity**: Malt emphasizes diversity, equity, and inclusion. Women make up 51.2% of the workforce and 40.9% of leadership; employees represent 31+ nationalities. The company scored 85/100 on France’s 2025 Gender Equality Index. - **Work model**: Flexible remote/hybrid policy — split time between the office and home. Onboarding in Paris for new hires. - **Perks**: Competitive benefits include equity for all employees, free books for learning, a one-month fully paid sabbatical every three years, sports sponsorship, and additional vacation days depending on country. - **Hiring process**: Average process lasts ~28 working days; offers follow within 48 hours. English is required as Malt works mostly in English across Europe. - **Growth environment**: Hybrid team across six countries to work from, with a rapid scale-up environment focused on autonomy, smart risks, and continuous improvement. ## Sources 1. [careers.malt.com](https://careers.malt.com/) 2. [malt.com](https://www.malt.com/c/about-us) 3. [jobs.lever.co](https://jobs.lever.co/malt) 4. [linkedin.com](https://linkedin.com/company/maltcommunity) 5. 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