---
title: 'Client Associate at Polymarket'
canonical: 'https://feeny.ai/job/client-associate-polymarket-new-york-eft2jhhcg4d5'
type: 'job'
last_seen: '2026-09-13'
---

# Client Associate at Polymarket

- **Company:** Polymarket
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/polymarket/5953e21c-3bd2-4ff4-9eba-13facae7de40

## Job description

## About Polymarket

Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.

## About the Role

Polymarket is reinventing what it means to know your customers — and our goal is simple: make every trader feel like they have a person, not a portal. Client Associates are not ticket-closers. They're the human side of the platform. You'll get new traders oriented, answer the questions that actually matter, and be the name customers recognize when they need something — from their first market to becoming confident, experienced users. This role is for someone who genuinely cares about the people on the other end of every conversation and takes it personally when a customer has a bad time. You don't need a trading background, but you're curious about markets, quick to learn a technical product, and comfortable explaining it in plain language. You'll act as a mini-founder for your customer relationships, accountable for the experience and not just the inbox.

## What You'll Do

- Be the person your customers know by name — when they have a question about markets, positions, or the platform, you're the one who answers it clearly, fast, and without escalating the routine stuff
- Guide customers through onboarding, from their first market to trading with confidence; if they don't understand how something works, that's yours to fix
- Keep customer communication consistent, clear, and human — no one should ever have to read your message twice
- Know when a customer's needs go beyond the scope of the role and get them to the right person without dropping the thread
- Spot recurring questions and friction points, then bring clear, actionable recommendations back to the team and build simple, repeatable processes others can pick up without a long explanation

## What We're Looking For

- At least 1 year of client-facing experience, account management, or a role where you were directly responsible for relationships with external users or customers
- Strong written communication skills — you write clearly, get to the point, and don't make clients read the same message twice
- Comfortable working with a high degree of autonomy — you don't wait to be told what to follow up on
- Organized enough to ensure nothing falls through the cracks
- Able to learn a technical product quickly and explain it in plain language to someone who has never used it before
- (Plus) Familiarity with prediction markets, futures, or other derivatives products
- (Plus) Experience building or improving a client-facing process from scratch, not just inheriting one

## Benefits

- Competitive salary & equity
- Unlimited PTO
- Full Health, Vision, & Dental coverage
- 401k match
- Hardware setup: new MacBook Pro, big display, & accessories

## About Polymarket

## Company Overview
- **One-liner**: Polymarket is the world's largest prediction market platform, enabling users to trade on the outcomes of real-world events to surface a crowd‑driven signal of what people actually believe will happen.
- **Entity Type**: Private (multiple funding rounds; latest $2B corporate round led by Intercontinental Exchange in November 2025)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Prediction markets / Information markets / Financial technology
- **Target customers**: B2C (30 million monthly visitors) and B2B (institutional investors, media, financial firms using data for research and hedging)
- **Mission or purpose**: “Become the new front page of the internet” and “Define the coming era of finance” by rewarding conviction and bringing private insight to life in the public forum [careers.polymarket.com](https://careers.polymarket.com/)

## Products & Services
- **Polymarket Platform (Prediction Markets)**: A decentralized platform where users trade on the probabilities of future events across politics, geopolitics, business, culture, and breaking news. Real‑time, crowd‑driven forecasts often more accurate than polling. [polymarket.com](https://polymarket.com/)
- **Event‑Data Feeds**: Aggregated market probabilities distributed via partnerships with X, Substack, Yahoo Finance, and other media to provide “the true signal in world events.” [careers.polymarket.com](https://careers.polymarket.com/)
- **Institutional & Media Solutions**: Partnerships with Dow Jones (official information market for WSJ, Barron’s, MarketWatch) and Intercontinental Exchange (owner of NYSE) to distribute event‑driven data to global markets and power next‑generation hedging strategies. [careers.polymarket.com](https://careers.polymarket.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed; total funding exceeds $2.87B (see below)
- **Key Metric**:
  - **Annual Revenue**: $17.9M (as reported by LinkedIn)
  - **Total Funding**: $2.874B (including a $2B corporate round from Intercontinental Exchange in November 2025, a $45M Series B led by Founders Fund in May 2024, and earlier rounds)
- **Notable Investors/Partners**:
  - Intercontinental Exchange (lead in 2025 corporate round)
  - Founders Fund (lead in Series B)
  - Dow Jones (official data partnership)
  - Key acquisitions: QCEX ($112M), Brahma, Dome
- **Growth Signals**:
  - Monthly visitors: ~45 million (global rank #816, traffic up +373% year‑over‑year)
  - Headcount: 201 employees (+775% YoY)
  - Active job postings: 42 (monthly +44.8%, yearly +1300%)
  - Expanded to 20 countries; offices in New York, United States (HQ), plus remote presence

## Competitive Advantages
- **First‑mover and market dominance** in prediction markets with the deepest liquidity and widest event coverage.
- **Institutional credibility** through partnerships with Intercontinental Exchange (NYSE owner) and Dow Jones – an unmatched bridge between retail prediction markets and traditional finance.
- **Real‑time, crowd‑sourced accuracy** that is often faster and more reliable than polls or experts, attracting both retail users and institutional clients.
- **Network effects**: 30M monthly visitors provide the liquidity that makes the platform useful; data feeds are increasingly embedded in major media and financial platforms.

## Strategic Focus
- **Institutional expansion**: Leveraging partnerships with ICE and Dow Jones to integrate Polymarket data into financial research, hedging, and media.
- **Becoming the “front page of the internet”** – making market probabilities the default way to understand any breaking news event.
- **Defining the next era of finance** by merging real‑time information markets with traditional financial instruments.
- **Talent acquisition**: Actively hiring quantitative traders, data analysts, derivatives experts, AML compliance officers, and engineering roles to scale platform, security, and institutional support. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/polymarket)

## Why Work Here
- **High‑growth environment**: 775% headcount growth in the past year; massive traffic scaling and institutional adoption create exciting challenges.
- **Mission‑driven culture**: Build the “information market” that cuts through noise and empowers better decision‑making – a blend of finance, tech, and media.
- **Engineering & data focus**: Tech stack includes blockchain, PostgreSQL, ClickHouse, Terraform, Python, and JavaScript; roles span application security, AI ops, data engineering, and Android development.
- **Remote & office flexibility**: Headquarters in New York, NY; operates in 20 countries. Hybrid/remote policy not specified but international presence suggests flexibility.
- **Compensation & culture**: Employer rating 4.3/5 (perfect scores for work‑life, compensation, culture, career). Senior Accounting Manager salary listed at $225k–$240k (New York). [indeed.com](https://www.indeed.com/cmp/Polymarket)
- **Notable perks / engineering culture**: Emphasis on decentralized finance, open‑source principles, and “rewarding conviction” – a fast‑paced, intellectually stimulating environment.

## Sources
1. [careers.polymarket.com](https://careers.polymarket.com/)
2. [polymarket.com](https://polymarket.com/)
3. [linkedin.com (company profile)](https://www.linkedin.com/company/polymarket/jobs)
4. [indeed.com (salary data)](https://www.indeed.com/cmp/Polymarket)
5. [jobs.ashbyhq.com (open roles)](https://jobs.ashbyhq.com/polymarket)

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