---
title: 'Client Automation Specialist at Ernest'
canonical: 'https://feeny.ai/job/client-automation-specialist-ernest-reno-1ddjhkxjg465'
type: 'job'
last_seen: '2026-10-19'
---

# Client Automation Specialist at Ernest 

- **Company:** Ernest 
- **Location:** Reno, NV
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/ernestpackagingsolutions/jobs/4715779006

## Job description

Client Automation Specialist (Field Service Technician)

Location: Reno, NV Service Area: 100 Mile radius to Reno

At Ernest, we’re more than a packaging company, we’re problem solvers, innovators, and partners in our clients’ success. We’re looking for a Client Automation Specialist to join our Denver Division, someone who thrives on hands-on technical work, enjoys being on the road, and takes pride in helping clients keep their operations running smoothly.

As a key member of the Ernest team, you’ll be the trusted expert supporting our clients who purchase or lease packaging and warehouse equipment. You’ll install, service, and maintain machinery, diagnose and repair issues, and provide the kind of customer service that keeps clients coming back.

## What You’ll Do

- Partner closely with sales reps and customers to provide expert equipment and machinery knowledge.
- Facilitate and oversee installation and start-up of newly sold equipment.
- Provide warranty service and support on equipment sold.
- Train customers on proper care, operation, and maintenance of their equipment.
- Maintain, modify, and repair client equipment as needed.
- Ensure accurate billing for all services performed.
- Maintain organized customer service records for all clients using Ernest equipment.
- Communicate important customer needs or issues to management as discovered during service calls.
- Promote and sell Preventative Maintenance Programs to clients using Ernest equipment.
- Manage the ordering and inventory of spare and replacement parts.
- Stay current with and train on new equipment lines carried by Ernest.
- Maintain and inspect demo equipment, keeping detailed reports for every use.

## What You Bring

- Exceptional customer service and communication skills, you’re as comfortable in front of a client as you are behind a toolbox.
- Strong mechanical and electrical aptitude with the ability to troubleshoot effectively.
- Self-motivated and organized; you can prioritize work independently in the field.
- Proven ability to identify and resolve problems quickly, minimizing client downtime.
- Electrical and mechanical experience gained through the U.S. military or equivalent training.
- Ability to source parts from multiple vendors as needed.
- Proficiency in reading equipment and electrical schematics/drawings.
- Skilled in diagnosing and repairing mechanical or electrical issues efficiently.
- Comfortable making equipment recommendations and presentations to clients.
- Adaptable to varied work environments, from warehouse floors to outdoor installations.
- Valid driver’s license with a clean driving record (as required by state or location).

## Why Ernest

At Ernest, your work goes beyond machinery, it’s about connection. You’ll be part of a team that believes when one person moves ahead, we all move forward. You’ll have the opportunity to grow your technical skills, build long-term client relationships, and make a real impact every day.

Pay range: $25 - 38/hour DOE

Please learn more about Ernest by watching some of our Youtube videos:

[Newest Company Video with Keanu Reeves!](https://youtu.be/CDYuK9NXli8)

Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!

## About Ernest 

## Company Overview
- **One-liner**: Ernest Packaging Solutions is a family-owned packaging and supply chain company that provides end-to-end solutions including design, production, and supply chain management for industrial and consumer clients.
- **Entity Type**: Private (family-owned, bootstrapped since 1946)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 1946
- **Founders**: Ernest and Charles (brothers)

## Core Business
- **Primary industry**: Packaging and Containers Manufacturing; supply chain management
- **Target customers**: B2B – mid-market to enterprise clients across industries (industrial, consumer goods, food & beverage, temperature-sensitive products)
- **Mission/purpose**: “To be the place where meaningful human connections happen” – Focus on relationship-driven service and innovative packaging solutions.

## Products & Services
- **Packaging Design and Production**: Custom packaging for industrial, consumer, and temperature-controlled applications, including sustainable packaging.
- **Packaging Supply Chain Management**: End-to-end logistics optimization, vendor management, and cost reduction.
- **Packaging Process Design and Automation**: Automated packaging line design, testing, and validation to improve efficiency.
- **Facility and Safety Solutions**: Industrial supplies and safety products beyond packaging.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private family-owned)
- **Key Metric**: Annual Revenue ≈ $250M (LinkedIn estimate, 2024)
- **Notable Investors/Partners**: Self-funded; key long-term clients include Amgen, AT&T, and various Fortune 500 companies
- **Growth Signals**: Headcount grew 10.5% YoY (511 employees, per LinkedIn); operates 14+ U.S. locations and 9 countries; client tenure averages 25+ years; 80 years of industry experience.

## Competitive Advantages
- **Long-term client relationships**: Average client tenure of 25 years demonstrates trust and durable partnerships.
- **Family-owned stability**: Independent decision-making without shareholder pressure, allowing emphasis on relationships over short-term profits.
- **Full-service offering**: Design, production, supply chain, automation, and safety – a one-stop shop.
- **Culture of innovation**: “Challenge conventions” and “creative solutions” embedded in company values.

## Strategic Focus
- **Moving beyond packaging**: Expanding into end-to-end business solutions (supply chain, facility safety, process automation).
- **Geographic growth**: Continued expansion across U.S. markets and international reach (UK, France, Nigeria, Ghana, etc.).
- **Sustainability**: Emphasizing sustainable packaging designs and helping clients reduce environmental impact.
- **Human-centric service**: Deepening client relationships through a “customer-first” philosophy.

## Why Work Here
- **Culture**: Values-driven with an emphasis on integrity, play-to-win attitude, and community involvement. Described as “challenging” but supportive – “not for the faint of heart, and definitely not for jerks.”
- **Work Policy**: In-office / on-site (multiple locations nationwide; no remote or hybrid mentioned).
- **Benefits**: Competitive compensation, personal/family benefits, community involvement, growth and development programs, and a “Dream” of meaningful human connections.
- **Recognition**: Regular employee appreciation and celebration; open-door policy from leadership.
- **Growth**: Career empowerment and professional development are core values; active job postings (60+ listed) indicate ongoing hiring.

## Sources
1. [Ernest Packaging Solutions – About Us](https://www.ernestpackaging.com/about-us/)
2. [Ernest Packaging Solutions – Careers](https://www.ernestpackaging.com/careers/)
3. [Ernest Packaging Solutions – Homepage](https://www.ernestpackaging.com/)
4. [LinkedIn – Ernest Packaging Solutions](https://www.linkedin.com/company/ernest-packaging-solutions)
5. [Built In – Ernest Packaging Solutions Profile](https://builtin.com/company/ernest-packaging-solutions)

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