---
title: 'Client Delivery Operations Manager at Wing Assistant'
canonical: 'https://feeny.ai/job/client-delivery-operations-manager-wing-assistant-hong-kong-xcd5c1yv3cr8'
type: 'job'
last_seen: '2026-09-15'
---

# Client Delivery Operations Manager at Wing Assistant

- **Company:** Wing Assistant
- **Location:** Hong Kong
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-12
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.lever.co/getwingapp/5b8d6ff8-9a01-4486-b929-797b60f01255

## Job description

Wing is a fast-growing, Silicon Valley-based, venture-backed multinational startup. We are looking for an exceptional, highly motivated individual to serve as a Chief of Staff. This role goes beyond a traditional Executive Assistant—it’s a high-impact, strategic position designed for someone who thrives in a fast-paced, intense environment. You will be the right hand to the CEO, handling tasks like financial modeling, business analysis, keeping track of teams and performance, and driving cross-functional projects, ensuring that key strategic initiatives are executed seamlessly.

Key Responsibilities:

- Serve as a trusted advisor to the CEO, providing critical insights and helping shape business strategy.
- Researching options, speaking to companies, negotiating deals with service providers.
- Collaborate with the C-Suite to streamline operations and drive high-priority initiatives.
- Develop, maintain, and analyze complex financial models using advanced Excel skills.
- Prepare detailed reports, dashboards, and forecasting tools to support strategic decisions.
- Preparing written reports and analyses.
- Collecting data from a variety of systems and people.
- Oversee and coordinate cross-functional projects, ensuring alignment with overall business goals.
- Identify process improvements and implement efficient, tech-driven solutions.
- Conduct in-depth business analysis and market research to provide actionable insights.
- Prepare high-quality presentations and reports that communicate findings effectively.
- Act as a liaison between the CEO and other team members, ensuring clear and effective communication.
- Adapt to varied hours and high-intensity demands, managing a dynamic workload without a typical 9-5 structure.
- Assisting CEO with calendaring, scheduling, email, other communications.

Qualifications: Technical & Analytical Skills:

- Mastery of Excel, including advanced functions, pivot tables, macros, and financial modeling techniques.
- Strong quantitative and analytical abilities with a keen eye for detail. Business Acumen:
- Deep understanding of business operations and financial management.
- Proven experience in building and interpreting financial models that drive strategic decisions. Tech Savvy:
- Proficiency with modern tech tools and project management software.
- Quick learner with the ability to adapt to new technologies and systems. Experience:
- Prior experience in a high-growth startup environment or similar fast-paced setting.
- A background in business strategy, finance, or operations is highly preferred. Soft Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and time-management skills with the ability to manage multiple priorities. Flexibility:
- Willingness to work non-traditional hours to meet the demands of a dynamic, global business environment.

What We Offer:

- Direct collaboration with the CEO and senior leadership in shaping a fast-growing multinational company.
- A challenging, dynamic role where no two days are the same—perfect for those who thrive on intensity and rapid growth.
- Competitive compensation package and benefits.
- A flexible, remote work arrangement that supports work-life balance in a high-performing environment.
- Substantial salary appraisal after 12 months.

Other Notes

- We are a multinational company with HQ in California, therefore, graveyard shift/night shift may be required.

## Key Responsibilities

1. End-to-End Pipeline Management

- Own the daily operational management of Wing's active pipeline.
- Maintain visibility across every account and requirement from Sales handoff through successful launch.
- Ensure every pipeline item has a clear status, owner, next action, and expected completion date.
- Monitor accounts that are stalled, delayed, blocked, or at risk.
- Proactively follow up with responsible teams to move accounts forward.
- Ensure pipeline stages accurately reflect the actual operational status of each account.

1. Pipeline Health Monitoring

- Conduct daily reviews of pipeline movement and outstanding requirements.
- Identify aging accounts, stalled stages, capacity issues, and process bottlenecks.
- Flag accounts at risk of missing staffing or launch timelines.
- Monitor pipeline volume against available recruitment, staffing, onboarding, and operational capacity.
- Maintain clear visibility into what is entering, moving through, and exiting the pipeline.

1. Cross-Functional Coordination

Work closely with:

- Sales
- Customer Success
- Talent Acquisition
- Staffing
- Onboarding
- Training
- Operations
- Product or specialized service teams
- Finance and other support teams when required
- Ensure clean handoffs between departments and prevent accounts from being delayed because of unclear ownership or incomplete information.

1. Sales-to-Operations Handoff

- Review newly closed accounts and confirm that operational requirements are complete.
- Validate role requirements, client expectations, staffing needs, timelines, and special conditions.
- Identify incomplete, unrealistic, or unclear requirements before they create downstream delays.
- Coordinate with Sales when clarification or expectation resetting is required.
- Ensure specialized products or services follow the correct operational process.

1. Staffing and Candidate Pipeline Oversight

- Monitor recruitment and staffing progress against client requirements.
- Track candidate availability, endorsement, interviews, client selections, replacements, and pending decisions.
- Identify roles with insufficient candidate supply or prolonged staffing timelines.
- Coordinate with Talent Acquisition and Staffing leadership on priority requirements.
- Escalate accounts requiring intervention, sourcing adjustments, compensation review, or expectation management.

1. Client Selection and Decision Management

- Track candidates presented to clients and outstanding client decisions.
- Ensure follow-ups occur within established timelines.
- Identify accounts where client responsiveness is delaying fulfillment.
- Coordinate with CSMs, OBS, Sales, or account owners when client intervention is required.
- Maintain visibility into candidate rejection reasons and recurring selection barriers.

1. Onboarding and Launch Readiness

- Monitor accounts approaching onboarding and launch.
- Confirm that staffing, documentation, equipment, access, training, schedules, and client requirements are ready.
- Surface launch risks before they become client-facing issues.
- Coordinate resolution between responsible departments.
- Ensure accounts transition cleanly from pipeline management into normal account operations.

1. Pipeline Escalation Management

Serve as the first operational escalation point for pipeline-related issues. Examples include:

- Staffing delays
- Missing client requirements
- Candidate shortages
- Interview delays
- Client decision delays
- Incorrect Sales handoffs
- Compensation mismatches
- Training capacity concerns
- Onboarding blockers
- Ownership gaps
- System or CRM inaccuracies
- Accounts repeatedly moving backward in the pipeline
- Determine the appropriate owner, establish an action plan, and monitor the issue until resolution.

1. Pipeline Governance and Accountability

- Establish and enforce pipeline SLAs.
- Ensure teams update their respective pipeline stages consistently.
- Hold stakeholders accountable for overdue actions.
- Require clear next steps for every active account.
- Escalate repeated SLA breaches or operational blockers to leadership.
- Ensure pipeline meetings focus on decisions and corrective actions rather than status reporting alone.

1. Pipeline Reporting and Forecasting

Provide leadership with clear visibility into:

- Total active pipeline
- New accounts entering the pipeline
- Accounts staffed
- Accounts awaiting candidates
- Accounts awaiting client decisions
- Accounts scheduled for launch
- Aging by pipeline stage
- Average time spent per stage
- Staffing turnaround time
- Bottleneck trends
- At-risk accounts
- Projected launches
- Expected revenue activation
- Pipeline capacity and resource constraints
- Produce weekly and monthly pipeline health reports with clear recommendations and required leadership actions.

1. Process Improvement

- Continuously evaluate how accounts move through Wing's pipeline.
- Identify unnecessary steps, duplicated work, unclear ownership, and communication gaps.
- Design improved workflows and escalation protocols.
- Recommend automation opportunities.
- Partner with system owners to improve CRM and pipeline architecture.
- Standardize handoff requirements between departments.
- Document processes, SLAs, escalation paths, and ownership matrices.
- Measure whether process changes improve pipeline velocity and client experience.

Required Qualifications

- Strong experience in operations, program management, revenue operations, staffing operations, customer success operations, or similar environments.

- Demonstrated ability to manage complex workflows involving multiple departments.

- Strong analytical and problem-solving skills.

- Comfortable working with high-volume operational pipelines.

- Strong understanding of SLAs, workflow management, escalation management, and process optimization.

- Excellent stakeholder management and follow-through.

- Ability to challenge teams constructively and drive accountability.

- Strong written and verbal communication.

- Experience using CRM, project management, reporting, and workflow management platforms.

- Ability to interpret operational data and convert findings into actionable recommendations.

- Able to travel to the Philippines as required.

## Preferred Qualifications

- Experience in BPO, outsourcing, staffing, recruitment, SaaS, or service-based organizations.

- Experience managing client implementation or fulfillment pipelines.

- Experience working across Sales, Recruitment, Customer Success, and Operations.

- Familiarity with HubSpot, ClickUp, Power BI, or similar systems

- Experience designing SLAs, dashboards, workflow automation, or operational governance.

## About Wing Assistant

## Company Overview
- **One-liner**: Wing Assistant provides fully managed, vetted virtual assistants from the top 1% of global talent to handle recurring business tasks for small businesses, startups, executives, and enterprises.
- **Entity Type**: Private (funded: Seed & Pre-Seed)
- **Headquarters**: Berkeley, California, United States
- **Founded**: 2018
- **Founders**: Not explicitly listed in available sources; co-founders include Sai G. (Co-Founder & CTO) per LinkedIn.

## Core Business
- **Primary industry**: Internet Marketplace Platforms / Virtual Assistant Services
- **Target customers**: B2B – small businesses, startups, executives, and enterprises across multiple verticals (e.g., healthcare, real estate, sales, marketing)
- **Mission or purpose statement**: "Reinventing the future of work for companies worldwide" by providing elite virtual assistants so clients can focus on core business activities.

## Products & Services
- **General Virtual Assistant (GVA) Full-Time**: Dedicated assistant, 160 hours/month, $999/month – includes free training, onboarding, free replacement, Customer Success Manager, quality control, Wing Workspace app, month-to-month.
- **General Virtual Assistant (GVA) Part-Time**: 80 hours/month, $699/month – same features with limited file storage.
- **Healthcare Assistant**: Specialized VA for patient intake, EHR updates, insurance verification (HIPAA compliant).
- **Other Specialty Roles**: Executive Assistant, Sales Development Representative, Digital Marketing Assistant, Bookkeeper, Real Estate VA, and more – sourced and managed by Wing.
- **Enterprise Services**: SOC 2 certified, HIPAA compliant, managed devices/VDI support, access controls and auditability for regulated industries.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual revenue estimated $5M–$25M (based on employee count of 445 and industry benchmarks); Total funding $2.2M.
- **Notable Investors/Partners**: Surface Ventures (led Seed round of $2.1M in March 2022), SkyDeck Berkeley (Pre-Seed $105k in March 2020).
- **Growth Signals**: 445 employees (+20.7% YoY, +209 people), 177,516 LinkedIn followers (+34.9% yearly), 10,000+ companies supported, 2M+ applicants screened annually (hires <1%), active job postings across multiple roles.

## Competitive Advantages
- **Top 1% talent pool**: Vetted, trained, and managed assistants from a global applicant base of 2M+ annually.
- **Free replacement guarantee**: If an assistant isn’t a fit, Wing replaces them at no cost, monitored by a Customer Success Manager.
- **Managed service model**: Wing handles training, supervision, quality control, and security compliance (SOC 2, HIPAA) – reducing client hiring overhead.
- **Month-to-month contracts**: No long-term commitment, with plans starting at $699/month for part-time support.
- **Security-first**: SOC 2 certified, HIPAA compliant, managed devices, and VDI support for regulated workflows.

## Strategic Focus
- **Current priorities**: Expanding AI solutions (e.g., hiring a Product Manager, AI Solutions) and deepening specialization (healthcare, real estate, sales enablement).
- **Growth direction**: Scaling global talent pool across 23+ countries (Philippines, India, Mexico, US, Nigeria, etc.) and increasing enterprise adoption through compliance certifications.
- **Operational efficiency**: Automating vetting, training, and quality processes to maintain high service consistency while growing headcount.

## Why Work Here
- **Culture**: Inclusive, fun work environment with opportunities for career growth, upskilling, and paid training. Rated 3.7/5.0 on employer reviews (356 reviews) with work-life balance at 3.9, culture at 3.8.
- **Remote/hybrid policy**: Fully remote (100% work-from-home) with US work hours for most roles; positions available across multiple time zones (e.g., US, Philippines, India, Latin America).
- **Notable perks**: Performance incentives, job security and stability, holiday & overtime pay, supportive team, opportunities for advancement.
- **Engineering culture**: Mobile and engineering leaders are present (e.g., Mobile Engineer Leader, Head of Engineering); React Native Developer roles indicate modern tech stack.

## Sources
1. [linkedin.com](https://linkedin.com/company/wingassistant)
2. [get.wingassistant.com](https://get.wingassistant.com/)
3. [leadiq.com](https://leadiq.com/c/wing-assistant/5a1daaf52300005b009fbca2)
4. [wingassistant.com](https://wingassistant.com/careers/us/executive-assistant-us-columbus/)
5. [linkedin.com](https://linkedin.com/company/wing-india)

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