---
title: 'Client Engagement Director at Inizio Engage XD'
canonical: 'https://feeny.ai/job/client-engagement-director-inizio-engage-xd-philadelphia-0bfn56ntjvag'
type: 'job'
last_seen: '2026-09-08'
---

# Client Engagement Director at Inizio Engage XD

- **Company:** Inizio Engage XD
- **Location:** Philadelphia, PA
- **Posted:** 2026-07-21
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/xdinizioengage/jobs/8074437

## Job description

If you're someone who enjoys building long-term client partnerships, spotting opportunities for growth, and leading teams to deliver great work, we'd love to hear from you.

This is a senior client leadership role where you'll oversee a portfolio of pharmaceutical and healthcare clients, growing accounts, strengthen relationships, and shape solutions that make an impact.

The core responsibility is expanding accounts both organically and by identifying new opportunities.

You will be comfortable managing diverse client portfolios of several million dollars.

You'll join a collaborative team working with some of the world's leading healthcare organisations. You'll have the opportunity to shape long-term client partnerships.

You will report into the Head of Client Engagement, North America

## What you'll do

- Manage a portfolio of healthcare and pharmaceutical client accounts.
- Build trusted relationships with senior partners, including C-suite leaders.
- Identify opportunities to expand existing partnerships and introduce new services.
- Work with business development colleagues to win new work and grow new client relationships.
- Develop account plans that support long-term client growth.
- Lead strategic client conversations, business reviews and planning meetings.
- Turn client briefs into clear relevant plans for delivery teams.
- Partner with creative, strategy, production and specialist teams to develop the right solutions.
- Lead and support pitches for new opportunities.
- Mentor Account Directors and wider account teams, helping them develop and succeed.
- Be the senior escalation point for client issues, finding practical solutions when challenges arise.
- Manage account forecasting, revenue and profitability, ensuring projects are commercially successful.
- Ensure projects are resourced and delivered to a high standard by working with operations.

What do you need to have...

- 8+ years of experience in client services or account leadership within a healthcare, pharmaceutical or life sciences agency.
- Experience growing strategic client relationships.
- Experience leading complex, high-value accounts and overseeing multiple client programmes.
- Confidence working with senior client partners, including executive leadership teams.
- Experience developing account growth plans and identifying new commercial opportunities.
- Commercial awareness, including forecasting and portfolio management.
- Comfortable leading diverse teams and influencing partners across an organisation.
- A collaborative leadership style with experience developing others.

Just a few of our benefits...

- Great compensation package
- 23 days' personal leave plus public holidays and volunteering leave
- Private Medical Plan and Life Insurance
- 401(K) Plan
- Hybrid working

A bit about us...

Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning and training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the creation and delivery of live and virtual experiences, film, digital, and immersive content.

Our family of brands is made up of: Emota, Forty1 and Nazarѐ.

We believe in our values: We empower everyone | We rise to the challenge | We work as one | We ask what if | We do the right thing and we will ask you how your personal values align to our values

## #LIML

This is a hybrid remote/in-office role. Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

## About Inizio Engage XD

## Company Overview
- **One-liner**: Inizio Engage XD is the Experience Design specialist area within Inizio Engage, creating integrated experiences that inspire lasting change in attitude, behavior, and performance for clients primarily in healthcare and life sciences.
- **Entity Type**: Private (division of Inizio Engage, which is part of the larger Inizio Group)
- **Headquarters**: London, United Kingdom (with offices in Manchester, UK; Ontario, Canada; and Philadelphia, Pennsylvania, USA)
- **Founded**: Year not publicly disclosed as a distinct entity; operates as a specialist unit within Inizio Engage
- **Founders**: Not publicly available (leadership includes Russ Lidstone as President, Tim Williams as COO, and Lauren Ince as Chief Growth Officer)

## Core Business
- **Primary industry/industries**: Healthcare engagement, Experience Design, Life Sciences, Pharmaceutical Marketing, Employee Experience, Learning & Capabilities
- **Target customers**: B2B — primarily global pharmaceutical and healthcare clients, with additional work across technology, finance, and consumer brands
- **Mission or purpose statement**: To create experiences that inspire a lasting change in attitude, behaviour, and performance — combining insight, expertise, and creativity to design and deliver world-class experiences that engage people, change mindsets, enrich cultures, enhance skills, and drive overall business performance [inizioengage.com](https://inizioengage.com/xd/)

## Products & Services
- **Meetings, Events & Exhibitions**: Strategic creation and delivery of live events, from conferences to fully immersive brand experiences [inizioengage.com](https://inizioengage.com/xd/)
- **Employee Experience**: Blends insight, technology, and creativity to deliver employee experiences that drive engagement and business performance [inizioengage.com](https://inizioengage.com/xd/)
- **Digital & Immersive**: Combines strategy, creativity, and technology to design interactive digital experiences that improve business performance [inizioengage.com](https://inizioengage.com/xd/)
- **Learning & Capabilities**: Expertise in learning, capability, and life sciences to transform the behavior of people, including blended learning journeys, slide decks, facilitated materials, and eLearning [inizioengage.com](https://inizioengage.com/xd/)
- **PX+CX (Patient Experience + Customer Experience)**: Creates connected, meaningful, and measurable engagements for both patients and HCPs (Healthcare Professionals) [inizioengage.com](https://inizioengage.com/xd/)
- **Film**: Production of films that elevate engagement by creating compelling and authentic stories [inizioengage.com](https://inizioengage.com/xd/)
- **Insight & Research**: Goes beyond data to uncover what truly drives people, delivering real insight and real impact [inizioengage.com](https://inizioengage.com/xd/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private entity within Inizio Group)
- **Key Metric**: Inizio Engage employs 6,000+ experts across 20+ countries globally; XD is one of its specialist areas [inizioengage.com](https://inizioengage.com/)
- **Notable Investors/Partners**: Part of Inizio Group — clients include global pharmaceutical and healthcare companies, as well as technology, finance, and consumer brands
- **Growth Signals**: Actively hiring across multiple roles (Senior Learning Experience Designer, Studio Operations Director, Senior Insights Manager, Project Manager, Learning Project Coordinator, Content Coordinator, Billings Administrator) indicating ongoing expansion [greenhouse.io](https://job-boards.greenhouse.io/xdinizioengage)

## Competitive Advantages
- **Deep healthcare heritage** combined with cross-industry expertise (technology, finance, consumer brands) [inizioengage.com](https://inizioengage.com/xd/)
- **Full-spectrum capability** from insight generation and medical affairs to experience design, patient solutions, sales, and HCP promotion — all under one roof [inizioengage.com](https://inizioengage.com/)
- **Scale and global reach** — part of Inizio Engage’s 6,000+ person network across 20+ countries, giving access to local market expertise and global resources [inizioengage.com](https://inizioengage.com/)
- **Symbiotic approach** to blending diverse talents and perspectives across expertise, creativity, and insight [inizioengage.com](https://inizioengage.com/xd/)
- **Specialist focus on life sciences** with over 950 medically qualified employees and 1,000 patient support specialists in the broader Inizio Engage network [inizioengage.com](https://inizioengage.com/)

## Strategic Focus
- **Experience-led transformation** — prioritizing the design of experiences that change mindsets and behavior across employee, patient, customer, and learner audiences
- **Integration of insight, creativity, and technology** — combining data-driven understanding with creative execution and digital innovation
- **Expansion across industries** — leveraging healthcare expertise to serve technology, finance, and consumer brands
- **Growth in learning and capabilities** — actively building out learning solutions for global pharmaceutical and healthcare clients, as evidenced by multiple learning-related job postings [greenhouse.io](https://job-boards.greenhouse.io/xdinizioengage)

## Why Work Here
- **Culture of openness, inclusion, and growth**: XD explicitly states they invest in people with opportunities to learn, develop, and build rewarding careers [inizioengage.com](https://inizioengage.com/xd/working-here/)
- **People-first environment**: Described as a "people business in the truest sense, built on empathy, collaboration and care" [inizioengage.com](https://inizioengage.com/xd/working-here/)
- **Collaborative office culture**: Offices are designed as "vibrant spaces for collaboration, creativity and community" where ideas spark and relationships grow [inizioengage.com](https://inizioengage.com/xd/working-here/)
- **Work that makes a difference**: Projects help clients connect with audiences, tell powerful stories, and create experiences that make a real impact in healthcare [inizioengage.com](https://inizioengage.com/xd/working-here/)
- **Flexible working**: While the business thrives on teamwork and shared time together, XD encourages open conversations about making work work in ways that support both individual wellbeing and team success [inizioengage.com](https://inizioengage.com/xd/working-here/)
- **Multiple locations**: Offices in London, Manchester, Philadelphia, and Ontario — offering geographic flexibility [greenhouse.io](https://job-boards.greenhouse.io/xdinizioengage)
- **Agency environment**: Fast-paced, multi-disciplinary setting with opportunities to work on high-impact projects for prestigious global clients

## Sources
1. [Inizio Engage XD Official Site](https://inizioengage.com/xd/)
2. [Inizio Engage Home](https://inizioengage.com/)
3. [Inizio Engage XD Careers Page (Greenhouse)](https://job-boards.greenhouse.io/xdinizioengage)
4. [Inizio Engage XD Working Here Page](https://inizioengage.com/xd/working-here/)

## Other roles at Inizio Engage XD

- [Meetings and Events Project Manager](https://feeny.ai/job/meetings-and-events-project-manager-inizio-engage-xd-london-gyr00v43sg22) — London, United Kingdom
- [Principal Consultant, Growth](https://feeny.ai/job/principal-consultant-growth-inizio-engage-xd-philadelphia-agpckxejvtmn) — Philadelphia, PA
- [Account Director](https://feeny.ai/job/account-director-inizio-engage-xd-philadelphia-any75ese9k0j) — Philadelphia, PA
- [Commercial Finance Administrator](https://feeny.ai/job/commercial-finance-administrator-inizio-engage-xd-ashby-de-la-zouch-wdq49c9bwny7) — Ashby-De-La-Zouch, United Kingdom
- [Environments Designer](https://feeny.ai/job/environments-designer-inizio-engage-xd-manchester-256q6442nms0) — Manchester, United Kingdom
- [Director, Client Services](https://feeny.ai/job/director-client-services-inizio-engage-xd-philadelphia-bnwzfxr14124) — Philadelphia, PA
- [Insights Manager](https://feeny.ai/job/insights-manager-inizio-engage-xd-london-9g9f6x6jpaz7) — London, United Kingdom / Manchester, United Kingdom
- [Senior Learning Experience Designer](https://feeny.ai/job/senior-learning-experience-designer-inizio-engage-xd-montreal-afvyyw1b5yb2) — Montréal, Canada / Ontario, Canada / Philadelphia, PA