--- title: 'Client Engagement Operations Manager at Assured' canonical: 'https://feeny.ai/job/client-engagement-operations-manager-assured-remote-c84qte42kjfy' type: 'job' last_seen: '2026-09-11' --- # Client Engagement Operations Manager at Assured - **Company:** Assured - **Location:** Remote - **Compensation:** $165k–$185k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-05 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/assured/8d77752a-3db6-413a-ab71-ac2196187aac ## Job description Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better. At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world. The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding. We're looking for a Client Engagement Operations Manager to lead our Client Engagement (CE) function into an AI-native operating environment. This is a builder's role for someone who sees operational friction as a problem to be solved with better systems, smarter tooling, and well-designed AI. You'll sit at the center of how our CE team works β€” reimagining processes from the ground up, embedding AI agents and automation into daily workflows, and raising the bar on both efficiency and quality across everything the team does. This role is ideal for a self-starter who thrives with ambiguity, moves fast, and knows how to turn a strategic vision into shipped outcomes by partnering across the organization. ## What You'll Do πŸš€ Lead the AI-native transformation of Client Engagement. Set and drive the vision for a CE organization where AI is woven into the core of how work gets done β€” from client interactions to internal operations β€” and champion adoption across the team. ⚑ Proactively drive efficiency and quality. Continuously identify opportunities to streamline workflows, eliminate manual toil, and improve the quality of the team's output. You won't wait to be handed problems; you'll go find them and fix them. πŸ€– Build AI agents and internal tools. Design, prototype, and deploy AI agents and internal tooling that connect across many different systems, giving the team leverage and freeing up time for higher-value work. πŸ—ΊοΈ Own the strategic roadmap. Develop and execute a quarterly strategic plan for CE Operations, translating high-level goals into concrete initiatives with clear owners, milestones, and measurable outcomes. πŸ“š Own the team's knowledge sources. Take ownership of knowledge assets such as the Client Engagement Knowledge Base, keeping them accurate and useful, and proactively suggest new layers of knowledge and documentation that would benefit the CE team. 🀝 Work cross-functionally to drive results. Partner across Client Engagement, Sales, Engineering Operations, Product Operations, and other teams to align on priorities, remove blockers, and deliver outcomes that no single team could achieve alone. πŸ“Š Measure and iterate. Define the metrics that matter for CE operational health, track progress against them, and use data to continuously refine how the team operates. ## What You'll Bring 🎯 🧭 Proven experience in an operations, strategy, or program management role, ideally within a client-facing or go-to-market organization. πŸ› οΈ Hands-on familiarity with building AI agents and internal tools that integrate across multiple systems and platforms. You're comfortable getting into the details of how automations and integrations actually work. πŸƒ A self-starter who can independently develop a quarterly strategic plan and work across multiple stakeholders to drive it to completion. 🌐 Demonstrated success working cross-functionally across teams such as CE, Sales, Engineering Operations, and Product Operations β€” you know how to build trust, align competing priorities, and get things done through influence. πŸ” A proactive mindset: you spot inefficiencies and quality gaps before they become problems and take ownership of solving them. πŸ“ˆ Strong analytical skills and comfort using data to inform decisions and measure impact. πŸ’¬ Excellent communication skills, with the ability to translate between technical and non-technical stakeholders. ## Why This Role Matters Client Engagement is on the front line of our relationship with customers. By making this team AI-native, more efficient, and higher-quality, you'll directly shape the experience clients have with us and set the standard for how modern operations teams should run. If you want to build the future of a function rather than just maintain it, this is your role. Benefits: πŸ€‘ Competitive Compensation: Competitive salary and equity packages for all employees πŸ₯ Healthcare Plan: Platinum medical, dental, and vision πŸ›‘οΈ Free life insurance: Including long-term disability & short-term disability πŸ„ Unlimited PTO: Uncapped vacation days & paid holidays πŸ‘Ά Family Leave: Maternity & paternity πŸ“ˆ 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute 🏠 WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks πŸ‘ͺ Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses 🀝 Team events & Offsites: We're remote, but we regularly get together **We have been made aware of individuals falsely posing as recruiters from Assured Insurance Technologies Inc. Please note that we only contact candidates from official @[assured.claims](http://assured.claims) email addresses and all interviews are conducted through verified company channels. If you are unsure whether a message is legitimate, please contact us directly at recruiting-ops@assured.claims before sharing any personal information** Our Commitment: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. ## About Assured ## Company Overview - **One-liner**: Assured provides a vertical AI platform that powers end-to-end claims processing for the property and casualty (P&C) insurance industry, from intake to adjudication. - **Entity Type**: Private (Series B funding) - **Headquarters**: Palo Alto, California, United States - **Founded**: 2019 - **Founders**: Justin Lewis-Weber (CEO) and Theo Patt (CTO) ## Core Business - **Primary industry**: Insurance technology (claims processing AI for P&C carriers) - **Target customers**: Large P&C insurers (B2B enterprise) - **Mission or purpose**: Modernize insurance claims processing by replacing manual, phone-and-fax workflows with AI-driven, agentic orchestration. ## Products & Services - **Assured Platform (Agentic Claims Engine)**: Modular, end-to-end claims automation covering FNOL, triage, adjudication, and fraud detection. Includes pre-built agents and deterministic workflows with safety guardrails. - **Voice AI**: AI voice agents purpose-built for insurance intake, gathering quality data while providing a self-service customer experience. - **Sidekick**: Streamlined telephonic FNOL interface that structures data for downstream AI models. - **Emma**: Embedded AI agent that recommends next best actions, auto-generates notes and tasks, and moves claims forward across the platform. - **Fraud Detection**: Real-time identification of inconsistencies and suspicious behavior across the claims lifecycle. - **First Contact**: Automated digital follow-up to gather documents, assign services, and reduce cycle time. - **Messaging**: Omnichannel messaging that automates workflows and accelerates resolution. - **Service Assignment**: Self-scheduling for inspections, repairs, rentals, and contractor visits. - **CAT (Catastrophe)**: Pre-event policyholder preparation and rapid ingestion/routing/triage of incoming claims. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total funding – $23.04M (Series B, per CBInsights); processes tens of millions of claims annually - **Notable Investors/Partners**: Backed by leading Silicon Valley venture investors (specific investors not publicly detailed); trusted by top U.S. insurers - **Growth Signals**: Headcount grew 60.9% YoY (53 employees); LinkedIn followers up +133.6% YoY; active job postings (24) increased +9.1% YoY; expanding beyond homeowners into commercial property, workers’ comp, and auto lines ## Competitive Advantages - **Vertical specialization**: AI built from the ground up for P&C claims complexity, not a generic model – includes claims-tuned evaluations, real-time monitoring, human-in-the-loop, and regulatory guardrails. - **Model-agnostic architecture**: Works with all major frontier LLM providers, preventing lock-in. - **Deterministic + agentic hybrid**: Uses agents where speed matters and deterministic logic where accuracy and auditability are critical. - **Proven at scale**: Already deployed across tens of millions of claims at enterprise insurers. - **White-glove implementation**: Forward-deployed teams work alongside client IT and claims operations to ensure rapid production deployment. ## Strategic Focus - Deepen platform penetration across all P&C lines (homeowners, auto, commercial, workers’ comp). - Expand agentic capabilities (Voice AI, Emma) to achieve straight-through processing for more claim types. - Scale fraud detection and catastrophe response modules. - Maintain safety and compliance as key differentiators in a heavily regulated industry. ## Why Work Here - **Remote-first culture**: Fully remote team with regular offsites and team events. - **Benefits**: Platinum medical/dental/vision, 401(k) contribution (3% regardless of employee contribution), unlimited PTO, paid family leave, health FSAs/HSAs, life/STD/LTD insurance, lunch stipend 2x/week, monthly phone stipend, home office perks. - **Compensation**: Competitive salary and equity packages for all employees. - **Engineering culture**: Execution-focused, high ownership, direct impact on a massive financial services market. Small, growing team (53 people) means broad responsibility and influence. - **Growth opportunity**: Rapidly scaling company (60%+ headcount growth) with room to shape products and processes. ## Sources 1. [assured.com (overview)](https://www.assured.com/) 2. [assured.com/about](https://www.assured.com/about) 3. [assured.com/careers](https://www.assured.com/careers) 4. [LinkedIn company page](https://www.linkedin.com/company/assured) 5. 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