---
title: 'Client Engagement & Support Model Solution Lead at Capco'
canonical: 'https://feeny.ai/job/client-engagement-support-model-solution-lead-capco-germany-wh2w35fpp4vv'
type: 'job'
last_seen: '2026-09-07'
---

# Client Engagement & Support Model Solution Lead at Capco

- **Company:** Capco
- **Location:** Germany
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/capco/jobs/8143882

## Job description

## The Role

Join Capco as Solution Lead for Client Engagement, working with internal client stakeholders and external counterparties (banks, brokers, asset managers and market infrastructure providers) on the way they engage, onboard, service and support their clients during a major migration phase. The role owns the answer itself: how clients are informed, documented, supported and measured through change, together with the economics that hold the model together and the evidence that it works at the volumes in scope.

Operating at senior Principal Consultant to Managing Principal level, you will act as design authority for the engagement and support model, assuring the solution from concept through to live running, holding the final call on design questions, and remaining the focal point when opportunities, threats and change arrive against the design. You will pair with an Execution Lead who owns plan, cadence, resourcing and budget, which keeps solution ownership and delivery ownership distinct and mutually reinforcing. This role suits people who combine deep corporate banking/capital markets expertise with strong consulting capability, who enjoy defending a design in front of senior client stakeholders, and who convert client work into propositions and reusable assets that serve the next engagement.

## What You’ll Do

- Own the client engagement and support model end to end, covering the operating model, service tiering across L1, L2 and L3, the effort and capacity economics, the communications architecture and the client journey through each phase of change.
- Act as design authority for the workstream, giving the final call on solution questions, keeping methodologies, patterns and principles applied consistently across every delivery team, and publishing decisions so everyone works from one view.
- Own the assumption set and the numbers behind the model, maintaining full traceability from source figures to model output so that every figure presented to the client carries a named source.
- Manage the Design the tooling and platform target state, mapping each capability to a defined use case, with nomination owners named for items that remain open.
- Present and defend the model to senior client audiences including design forums, steering and the business owners whose clients the model touches, and rework the design where challenge improves it.
- Formulate propositions and solutions that meet client requirements, support pursuit activity on follow-on scope, and convert the design into reusable Capco assets that accelerate the next engagement.
- Coach Senior Consultants and workstream leads in the design thinking behind the model, building shared solution ownership and the succession bench for the run phase.

Who We’re Looking For

- Proven track record of client engagement and communication lead experience.
- Significant consulting, transformation or operations change experience in capital markets, with depth in post-trade, client lifecycle, onboarding or client servicing environments.
- A design track record on large, complex programmes inside a management consulting firm, including ownership of target operating models and the quantitative models that support them.
- Proven ability to engage, advise, influence and constructively challenge senior client stakeholders, and to hold a design position under scrutiny while keeping the relationship strong.
- Comfort with structuring ambiguous problems, resolving open points to a named owner and a date, and operating independently across distributed stakeholder groups.
- German and English at professional working level.
- Experience of client migration, re-papering, remediation or client outreach programmes at a tier one institution.
- Familiarity with service tiering, capacity modelling and effort build-up methods for client support operations.
- Exposure to AI-enabled servicing tools, knowledge management platforms, query management systems and client portals in a regulated environment.
- Previous consulting or advisory experience at Principal Consultant or equivalent level within professional services.
- A record of building senior client relationships and contributing to proposition and capability development.

## Why Join Capco

- Lead the design of client engagement models for leading capital markets institutions.
- Work in a collaborative, entrepreneurial consulting culture with an open structure where everyone grows as the firm grows.
- Deliver work that stays visible to clients long after the programme closes.

## About Capco

## Company Overview
- **One-liner**: Capco is a global management and technology consultancy specializing in the financial services and energy industries, known for its deep industry expertise and entrepreneurial culture.
- **Entity Type**: Private (Wholly owned subsidiary of Wipro Limited since 2021)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 1998
- **Founders**: Rob Heyvaert

## Core Business
- **Primary industries**: Financial services (banking, payments, capital markets, wealth & asset management, insurance) and energy
- **Target customers**: Large enterprises in highly regulated sectors (B2B/Enterprise)
- **Mission/Purpose statement**: “Do something different by combining deep industry expertise, strong consulting fundamentals, real innovation, and a relentless focus on client impact.” [capco.com](https://www.capco.com/about-us)

## Products & Services
Capco delivers consulting services rather than standalone products. Major service areas include:

- **Banking & Payments**: Digital banking transformation, core modernization, payments advisory.
- **Capital Markets**: Technology and data transformation, operational efficiency, regulatory compliance.
- **Wealth & Asset Management**: Customer relationship enhancement, operational scalability, control environment strengthening.
- **Insurance**: M&A support, technology innovation, profitability improvement.
- **Energy**: Commodity trading and risk management, energy transition, utilities transformation.

All services are delivered as **management and technology consulting** engagements.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (acquired by Wipro in March 2021 for $1.45 billion) [linkedin.com](https://www.linkedin.com/company/capco)
- **Key Metric (Private)**: Total headcount of ~5,930 (9.2% YoY growth); 670 active job postings [linkedin.com](https://www.linkedin.com/company/capco)
- **Notable Investors/Partners**: **Wipro Limited** (parent company); earlier investor **Thomas Weisel Partners** (led $80M PE round in 2000)
- **Growth Signals**: +9.2% headcount growth year-over-year; +30.5% LinkedIn follower growth (530,600 followers); recruitment volume up 10.4% quarterly [linkedin.com](https://www.linkedin.com/company/capco)

## Competitive Advantages
- **Deep domain expertise** across financial services and energy – nearly three decades of focused experience.
- **Expert-led, AI‑infused** delivery model that embeds technology and AI into every engagement.
- **Strong brand and alumni network** (graduates of Capco work at UBS, Accenture, HSBC, etc.) – signals talent development and industry connections.
- **Low bureaucracy, entrepreneurial culture** – flat hierarchies encourage ownership and client impact.

## Strategic Focus
- Embedding AI and data as core enablers across all consulting work (“AI is not an add‑on – it is a core part of how we shape, build, and deliver value” [capco.com](https://www.capco.com/about-us)).
- Continuing to expand in energy consulting alongside core financial services.
- Driving measurable outcomes and lasting value for clients while maintaining a people‑first culture.

## Why Work Here
- **Culture**: “Be Yourself at Work” (#BYAW) is a foundational value promoting inclusion, authenticity, and belonging. Minimal hierarchy and entrepreneurial freedom are emphasized. [capco.com](https://www.capco.com/about-us/our-culture-and-values)
- **Learning & Development**: Structured programs from entry‑level Associate Talent Program (ATP) to experienced hire tracks; mentorship and hands‑on client exposure.
- **Wellbeing**: Wellbeing@Capco program integrated into culture; benefits designed to support work‑life balance. [capco.com](https://www.capco.com/about-us/our-culture-and-values)
- **Remote/Hybrid**: Not explicitly stated, but global offices in 43 countries suggest hybrid presence; role‑dependent.
- **Notable perks**: Global mobility opportunities, comprehensive benefits, flat structure allowing early responsibility.

## Sources
1. [capco.com](https://www.capco.com/) – Company overview
2. [capco.com - About Us](https://www.capco.com/about-us) – History, leadership, vision
3. [capco.com - Careers](https://www.capco.com/careers) – Culture, learning, benefits
4. [capco.com - Culture & Values](https://www.capco.com/about-us/our-culture-and-values) – ESG, #BYAW, wellbeing
5. [linkedin.com/company/capco](https://www.linkedin.com/company/capco) – Headcount, funding, acquisitions, recruitment data

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