--- title: 'Client Executive at Hinge Health' canonical: 'https://feeny.ai/job/client-executive-hinge-health-united-states-f1a7ezf3bck4' type: 'job' last_seen: '2026-09-10' --- # Client Executive at Hinge Health - **Company:** [Hinge Health](https://feeny.ai/companies/hinge-health) - **Location:** United States - **Compensation:** $123k–$224k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-04-14 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/hinge-health/fbc74fa8-0cda-44cb-97c1-8e51b2eac7ce/application **Skills:** Enterprise Account Management, Stakeholder Management, Strategic Planning, Data Analysis, Contract Negotiation, Project Management, Healthcare Industry Knowledge, Benefits Industry Knowledge, SaaS Experience, Competitive Analysis, Startup Experience > The Client Executive manages strategic relationships with enterprise clients, driving retention and expansion through independent problem-solving and cross-functional collaboration. This role requires influencing stakeholders without direct authority to achieve high net revenue retention and expand market share. ## Job description The Opportunity At Hinge Health, we're transforming how millions of people access musculoskeletal care—helping them move beyond pain through AI-powered, personalized healthcare. As a Client Executive, you'll be the strategic architect behind our most valuable partnerships, managing a portfolio of complex Enterprise and Jumbo clients who trust us to deliver exceptional outcomes for their members. This role is ideal for someone who thrives in complexity. You'll manage strategic relationships with enterprise clients, navigating multiple stakeholder groups (e.g. client, consultant, health plan, etc), competing priorities, and high-stakes conversations. Success demands independent problem-solving—when challenges arise, you'll be expected to develop and present solutions rather than simply escalate problems. You'll work across multiple cross-functional teams (Growth, Sales, Data, Marketing, Operations, Product, Clinical) to deliver outcomes, requiring strong project management skills and the ability to influence without direct authority. The ideal candidate is energized by building executive relationships (internally and externally) and solving complex business challenges. You should be someone who naturally gravitates toward strategic thinking, enjoys high-stakes conversations, and finds fulfillment in turning client challenges into expansion opportunities. ## What You'll Accomplish Strategic Account Retention Drive exceptional client retention through proactive relationship management, strategic account planning, and early risk identification across your assigned portfolio of strategic enterprise accounts. Build deep, multi-threaded client relationships that create sustainable competitive advantage and position Hinge Health as an indispensable strategic partner rather than a vendor. Executive Relationship Management Build and maintain meaningful relationships per client across different organizational levels. Identify decision-makers, map influence networks, and establish trust with C-suite executives through strategic value conversations that demonstrate measurable business impact. Independent Strategic Thinking When facing client challenges, research solutions, analyze options, and present recommendations with data-driven rationale. Facilitate cross-functional problem-solving and drive decisions without constant management oversight, acting as the trusted advisor clients turn to during critical moments. Revenue Impact Focus Understand how each client interaction connects to business outcomes (retention, expansion, competitive positioning) and articulate the specific value you're creating through relationship investments. Consistently achieve 100%+ net revenue retention through strategic renewals and expansion opportunities. ## Who You Are - A Strategic Relationship Builder: You don't just manage accounts—you architect partnerships. You naturally build trust with C-suite executives and can navigate complex organizational hierarchies with ease. - An Independent Problem Solver: When challenges arise, you don't escalate—you investigate, develop solutions, and present recommendations. You thrive in ambiguity and can facilitate cross-functional alignment without formal authority. - Resilient Under Pressure: You energize during renewal seasons and high-stakes negotiations. Compressed timelines and competing priorities don't overwhelm you—they motivate you. - Data-Driven and Strategic: You translate complex data (utilization metrics, claims analyses, stakeholder feedback) into compelling executive-level narratives that drive purchasing decisions and strategic alignment. ## Basic Requirements - 10+ years in enterprise account management with demonstrated success managing strategic client relationships. Healthcare, benefits, or SaaS experience strongly preferred. - Proven track record of managing strategic enterprise accounts simultaneously while maintaining exceptional retention rates (95%+) in high-growth or competitive environments. - Complex stakeholder management expertise across multiple organizational levels, including C-suite executives, procurement teams, and operational stakeholders. - Strategic relationship building with ability to establish trust quickly, maintain engagement during extended renewal cycles (12+ months), and recover from at-risk accounts. Must provide specific examples of turning around challenging client situations. - Experience achieving 100%+ net revenue retention, including managing contract negotiations, performance guarantee discussions, and pricing conversations with procurement and C-suite stakeholders. ## Preferred Requirements - Experience navigating organizational changes (mergers, leadership transitions, budget cuts) while preserving client relationships and identifying expansion opportunities. - Experience working with intermediaries (consultants, brokers, health plans) who influence but don't control purchasing decisions. - Demonstrated ability to conduct competitive analyses and translate complex data (utilization data, claims analyses, stakeholder feedback) into executive-level presentations that drive purchasing decisions. - Startup experience valued for adaptability and ownership mindset. ## About Hinge Health At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more athttp://www.hingehealth.com/http://www.hingehealth.com ## What You'll Love About Us - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development Culture & Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the [personnel and candidate privacy policy.](https://www.hingehealth.com/about/personnel-and-candidate-privacy-policy/) Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@[hingehealth.com](http://hingehealth.com)" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to [security@hingehealth.com](https://app.ashbyhq.com/admin/organizational-settings/theme#). ## About Hinge Health ## Company Overview - **One-liner**: Hinge Health delivers personalized virtual physical therapy and musculoskeletal (MSK) care by combining AI-powered motion tracking, an FDA-cleared wearable device, and a dedicated clinical care team. - **Entity Type**: Public (NYSE: HNGE) - **Headquarters**: San Francisco, California, United States - **Founded**: 2014 - **Founders**: Gabriel Mecklenburg (Co-founder & Executive Chairman / CTO) ## Core Business - **Primary Industry**: Digital Healthcare – Musculoskeletal (MSK) and pelvic health. - **Target Customers**: B2B – employers, health plans, and benefits brokers. Indirectly B2C through members. - **Mission**: To create a new healthcare system built around the individual – moving beyond traditional physical therapy to deliver accessible, scalable, evidence-based pain care. ## Products & Services - **Virtual Physical Therapy Program**: Personalized care plans with guided exercise sessions using 3D motion tracking for real-time feedback and precision movement analysis. Includes access to a physical therapist, health coach, and orthopedic specialist. - **Enso® Wearable Device**: FDA-cleared device that uses patented waveforms for drug-free pain relief; exclusive to Hinge Health. - **AI Care Assistant**: An AI agent that helps members stay on track with their care plans. - **Pelvic Floor Therapy**: Virtual care for pelvic health, integrated with MSK services. - **Enterprise Implementation**: Seamless eligibility, billing, and reporting through partnerships with 5 out of 5 national health plans and 3 out of 3 PBMs. Value-based pricing and frictionless contracting. ## Market Standing - **Valuation / Market Cap**: Not publicly available (post-IPO; specific market cap not disclosed in provided sources). - **Key Metric**: Annual Revenue of **$587.9M** (2025) – [linkedin.com](https://www.linkedin.com/company/hinge-health). Total funding raised: **$1.46B**. - **Notable Investors / Partners**: Tiger Global Management, Coatue, Alkeon Capital, Whale Rock Capital Management. - **Growth Signals**: IPO in May 2025; headcount of 1,254 (+1.2% YoY); 75 active job postings (+31.6% year over year); expanded into pelvic floor therapy; operates in 11 countries. ## Competitive Advantages - **Clinically validated ROI** – independently validated 2.4x hard dollar return on investment for employers. - **AI-first care model** – uses 3D motion tracking, autonomous AI agents for reasoning and feedback, and regulatory-grade systems. - **Exclusive FDA-cleared device** (Enso®) that differentiates from traditional PT offerings. - **Deep integration** with major national health plans and PBMs, creating high switching costs. - **Business model aligned with outcomes** – revenue is tied to healing people, not billing procedures, enabling investment in direct care automation. ## Strategic Focus - Scale and automate healthcare delivery by building AI agents that perceive movement, reason biomechanics, and adapt clinical guidance in real time. - Expand into adjacent conditions (pelvic health) and deepen partnership integrations. - Continue engineering a culture where “designers code” and “engineers build interactive prototypes,” deploying agent-first workflows across hundreds of engineers. ## Why Work Here - **Culture**: Emphasis on autonomy, mastery, and purpose. The R&D blog describes an environment where engineers review reasoning logs instead of diffs and where AI agents ship PRs without human line edits. - **Work Model**: Hybrid/office presence – HQ in San Francisco with offices in India, Canada, UK, and Colombia. Specific remote policy not detailed in sources. - **Impact**: Opportunity to work on regulatory-grade AI that directly improves clinical outcomes for millions of people. - **Reviews**: Employer rating of 3.8/5 on LinkedIn; strong scores for work-life balance (3.7) and compensation (3.7). - **Notable Perks**: Not explicitly listed, but the culture of “impact at scale” and investment in R&D suggests strong engineering support. ## Sources 1. [hingehealth.com](https://www.hingehealth.com/) 2. [hingehealth.com/about](https://www.hingehealth.com/about/) 3. [rnd.hingehealth.com](https://rnd.hingehealth.com/) 4. [linkedin.com/company/hinge-health](https://www.linkedin.com/company/hinge-health) 5. [jobs.ashbyhq.com/hinge-health](https://jobs.ashbyhq.com/hinge-health) ## Other roles at Hinge Health - [Senior Solutions Engineer / IT](https://feeny.ai/job/senior-solutions-engineer-it-hinge-health-san-francisco-ad685q8q6pvv) — San Francisco, CA - [Director, Partnerships and Business Development - Southeast](https://feeny.ai/job/director-partnerships-and-business-development-southeast-hinge-health-united-c21s7v82vr3b) — United States - [Senior Software Engineer - Backend](https://feeny.ai/job/senior-software-engineer-backend-hinge-health-san-francisco-k0ystmcztavr) — San Francisco, CA - [Workday Systems Analyst](https://feeny.ai/job/workday-systems-analyst-hinge-health-bengaluru-dg1twdsnskhm) — Bengaluru, India - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-hinge-health-bengaluru-ew150x76s0yk) — Bengaluru, India - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-hinge-health-bengaluru-8j0n664781dh) — Bengaluru, India - [Staff Software Engineer- Backend](https://feeny.ai/job/staff-software-engineer-backend-hinge-health-bengaluru-n38sje25mm7d) — Bengaluru, India - [Associate Technical Support Specialist](https://feeny.ai/job/associate-technical-support-specialist-hinge-health-united-states-kh4mx6vj6f22) — United States - [Senior Health Economist](https://feeny.ai/job/senior-health-economist-hinge-health-san-francisco-anqth8e88kwx) — San Francisco, CA - [Senior Software Engineer - Full Stack](https://feeny.ai/job/senior-software-engineer-full-stack-hinge-health-san-francisco-ms9j1gxx1wsa) — San Francisco, CA