---
title: 'Client Experience Associate (International) at Short Story'
canonical: 'https://feeny.ai/job/client-experience-associate-international-short-story-manilla-yg58b1jwp0ka'
type: 'job'
last_seen: '2026-11-11'
---

# Client Experience Associate (International) at Short Story

- **Company:** Short Story
- **Location:** Manilla, Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-02-12
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/ShortStory/a4fbd0af-3889-4699-b3e1-243379b80d8d

## Job description

Our Story: Short Story is an award winning, technology powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence. As a fast-growing startup, we're revolutionizing retail with a data driven learning system that leverages customer feedback to create tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by leading investors who share our vision of building the world's next great consumer brand.

Our Values: We're building a company with intention and purpose. Our culture thrives on data insights, exceptional commitment to fit, and the urgency to move quickly on what matters.

- ✨ Transform Lives. We're customer-first. Everything we create exists to give her confidence.
- ⚡️ Demand Excellence. We deliver only our best work, in Fit and Finish. We obsess about details others overlook.
- 💪 Embrace Challenges. We see obstacles as opportunities to invent better solutions.
- 💡 Think Differently. We get a thrill from finding better solutions others haven't seen.

We’re hiring Customer Support Associates to join our CX team. Our ideal candidate is someone who is passionate about startups, ecommerce, consumer brands, and emerging technologies with a focus on doing the right thing for people, clients, and the world. We want only the most proactive, empathetic team members who are great problem solvers and dedicated to delivering the best client experience. Our focus is on finding people who share our values and can help keep our service top-notch.

About the Role: As part of the Client Experience team, you will ensure our clients have a smooth, delightful experience.

You Will Be Responsible For:

- CX Support: Responding to and managing client experience inquiries in our various channels
- Ad-Hoc Tasks: Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly
- Data Analytics: Track performance on a daily, weekly, and monthly basis by assisting with the collection of data and explaining the “why” of what happens
- User Interviews: Facilitate regular interviews with users to collect feedback and insights to better serve our audience

Qualifications:

- 2+ years of experience in customer service
- Fluent English (C1 or C2 Proficiency)
- Perfect writing
- Familiarity with Slack, Google Sheets
- Extreme attention to detail
- Previous experience working in ecommerce or a tech startup is a plus
- Must be flexible and able to wear many hats
- Able to translate client experience into recommendations

Schedule and Location:

- 40 hours a week

Job Type

- Full-time, contract Short Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, Veteran status, or other legally protected characteristics.

## About Short Story

## Company Overview
- **One-liner**: Short Story is a tech-powered personal styling service exclusively for petite women (5’4” and under), delivering curated clothing boxes with expert fit and style.
- **Entity Type**: Private (Seed stage; $3.0M total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019
- **Founders**: Isabella Sun (CEO) & Samuel Hoffstaetter (CTO) [linkedin.com, theorg.com]

## Core Business
- **Primary industry**: Retail Apparel and Fashion (direct-to-consumer e‑commerce)
- **Target customers**: Petite women (5’4” and under) seeking clothing that fits without alterations – primarily B2C.
- **Mission statement**: “Remove the ‘ugh’ from the shopping equation so you can dress with effortless confidence” – celebrating petite women through modern, accessible styling. [my.shortstorybox.com/about-us]

## Products & Services
- **Personal Styling Box (subscription)**: Customers complete a detailed style quiz; a human stylist (supported by data) selects 4–5 clothing items tailored to petite proportions. Members purchase what they like and return the rest. [shortstorybox.com, jobs.ashbyhq.com]

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total funding of $3.0M (Seed round of $2.9M in Sep 2021; pre‑seed in 2019) [linkedin.com]
- **Notable Investors/Partners**: 9 investors in the 2021 seed round (names not disclosed in search results); partners include logistics providers (e.g., ShipBob talent source). [linkedin.com]
- **Growth Signals**:
  - 87 employees as of mid‑2025 — +32.3% year‑over‑year growth. [linkedin.com]
  - Active job postings up +63.2% yearly; 31 open roles at time of research. [linkedin.com]
  - Expanded to a second warehouse and operates in 5 countries (US, Canada, Philippines, India, Turkey). [linkedin.com]
  - Featured by Fortune (2022) and KTLA (2021). [linkedin.com]

## Competitive Advantages
- **Underserved niche**: Focuses exclusively on petite women (nearly half of US women are 5’4” or under) – a segment often ignored by mainstream retailers.
- **Data + human touch**: Combines rapid customer feedback loops, fit data, and personal stylists to continuously improve fit and curation – “engineering a better retail model”. [linkedin.com]
- **Woman‑led team**: Founder/CEO Isabella Sun and a majority of the leadership team are women who intimately understand the problem, building trust and authentic brand connection. [my.shortstorybox.com/about-us]
- **Proprietary fit expertise**: Developed internal petite‑specific sizing insights and product development processes, making returns and alterations less frequent.

## Strategic Focus
- **Scaling operations**: Recent warehouse launch and headcount growth signal investment in fulfillment capacity to support increasing demand.
- **Tech‑enabled personalization**: Continued investment in data‑driven styling tools and rapid feedback loops to refine product selection and fit. [linkedin.com]
- **Talent acquisition**: Actively hiring across engineering, styling, merchandising, and operations, with a notable uptick in remote roles (e.g., Senior Software Engineer – Back-End, Remote Canada). [linkedin.com, jobs.ashbyhq.com]

## Why Work Here
- **Culture**: Described as “a team of builders and problem solvers” who “move fast, test relentlessly, and build with empathy.” The environment is entrepreneurial and impact‑focused. [my.shortstorybox.com/careers]
- **Remote/Hybrid Policy**: Several engineering roles are fully remote (US/Canada), while styling and fulfillment roles have specific location requirements. [linkedin.com]
- **Growth opportunity**: The company is in an aggressive growth phase (headcount +32% YoY, job postings +63%) – early‑stage employees can wear many hats and shape the company’s trajectory.
- **Mission‑driven**: Employees directly serve a passionate, underserved community – “making an impact on real lives.” [my.shortstorybox.com/careers]
- **Engineering note**: A lean technical team (3% of employees in technical roles) means high ownership and visibility for engineers; recent openings for Senior Full‑Stack and Back‑End roles. [linkedin.com]

## Sources
1. [Short Story Careers Page](https://jobs.ashbyhq.com/shortstory)
2. [Short Story About Us](https://my.shortstorybox.com/about-us)
3. [Short Story Careers](https://my.shortstorybox.com/careers)
4. [Short Story LinkedIn](https://www.linkedin.com/company/shortstorybox)
5. [Short Story Org Chart (The Org)](https://theorg.com/org/short-story)

## Other roles at Short Story

- [Asociado(a) de Cumplimiento de Pedidos en Almacén](https://feeny.ai/job/asociado-a-de-cumplimiento-de-pedidos-en-almacen-short-story-south-san-francisco-s1t8br7dy56n) — South San Francisco, CA
- [Bilingual Warehouse Supervisor](https://feeny.ai/job/bilingual-warehouse-supervisor-short-story-south-san-francisco-238fhcbqqt41) — South San Francisco, CA
- [Freelance Publicist, Shopping & Commerce](https://feeny.ai/job/freelance-publicist-shopping-commerce-short-story-united-states-kmz3wrxkbb1y) — United States
- [Sample Coordinator](https://feeny.ai/job/sample-coordinator-short-story-san-francisco-eme6fmq5012k) — San Francisco, CA
- [Technical Design Assistant](https://feeny.ai/job/technical-design-assistant-short-story-san-francisco-mak18y3adw97) — San Francisco, CA
- [Bilingual HR & Recruiting Coordinator](https://feeny.ai/job/bilingual-hr-recruiting-coordinator-short-story-south-san-francisco-8r192w38w3nh) — South San Francisco, CA
- [Director of HR](https://feeny.ai/job/director-of-hr-short-story-san-francisco-dqp9a5tabgr9) — San Francisco, CA
- [Merchandise Associate (International Only)](https://feeny.ai/job/merchandise-associate-international-only-short-story-philippines-k889ykaf9wgv) — Philippines
- [Senior Software Engineer, Back-End (San Francisco)](https://feeny.ai/job/senior-software-engineer-back-end-san-francisco-short-story-san-francisco-4k28a8g81dh3) — San Francisco, CA
- [Senior Software Engineer, Back-End (Remote Canada)](https://feeny.ai/job/senior-software-engineer-back-end-remote-canada-short-story-canada-0g1x7xqfajyz) — Canada