---
title: 'Client Experience Associate at Movable Ink'
canonical: 'https://feeny.ai/job/client-experience-associate-movable-ink-new-york-q7w05tegq8ns'
type: 'job'
last_seen: '2026-09-06'
---

# Client Experience Associate at Movable Ink

- **Company:** Movable Ink
- **Location:** New York, NY
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-06
- **Apply:** https://movableink.com/job-listing?gh_jid=8171228

## Job description

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

The Client Experience Associate (CXA) will be an integral part of supporting our clients and their needs by working closely with the Director led Client Experience teams.  The CXA will be proactive, technical, and should have a strong desire to manage their own book of business in the future.

Responsibilities of the Client Experience Associate:

- Learn the Movable Ink platform and email industry eco-system
- Support Client Experience Manager (CXM) on named accounts as backup contact
- Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution
- Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis
- Support in the creation and execution of powerpoint presentations for client Business Reviews and Status meetings
- Execute email mock-ups in Photoshop for client Business Reviews and Status meetings.
- Proactively manage schedule of client meetings and Business Reviews etc - including preparing swag and administrative and logistical elements
- Manage contact roles in Salesforce for all clients organizations
- Take minutes in client meetings
- Troubleshooting queries and QA campaign setups for clients
- Produce written documentation for custom projects

Qualifications:

- Ability to manage multiple deadlines and deliverables simultaneously
- Excellent oral and written communication skills
- Strong ability to work well with others
- Adaptability in a fast-changing environment
- Positive attitude
- Focuses on outcomes
- Self-Motivated
- Creative & entrepreneurial-minded
- Willing to try new things
- Coachability
- Desire to learn HTML/CSS/Javascript and Photoshop

The base pay range for this position is $60,000-$65,000/year, which can include additional bonus depending on the position ultimately offered, in addition to a full range of medical, financial, and/or other benefits. The base pay offered may vary depending on job-related knowledge, skills, and experience.

Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.

## About Movable Ink

## Company Overview
- **One-liner**: Movable Ink delivers AI-powered content personalization and decisioning software that helps brands create individualized customer engagements at scale.
- **Entity Type**: Private (acquired by Symphony Technology Group (STG) in June 2025)
- **Headquarters**: New York City, USA
- **Founded**: 2010
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industry**: Marketing technology (martech), AI-powered personalization, CRM automation
- **Target customers**: B2B – enterprise brands, marketers in retail, e-commerce, financial services, etc.
- **Mission / Purpose**: To help businesses earn attention in a world where time is precious and creativity is power – enabling marketers to amplify their voice and delight customers.

## Products & Services
- **Movable Ink Studio**: A 1:1 content personalization platform that transforms data into unique, personalized content at the moment of engagement (SaaS).
- **Movable Ink Da Vinci**: An AI-decisioning solution that curates content for each customer, optimizing batch messaging programs to drive revenue lift and improve experiences (SaaS).
- **Programmatic CRM by Movable Ink**: Automated, AI-driven orchestration of content variations, message curation, send-time and frequency optimization (SaaS).

## Market Standing
- **Valuation / Market Cap**: Not disclosed (acquired by STG in June 2025 for an undisclosed amount)
- **Key Metric**: Over 500 employees (global); 200+ product + tech employees (as of 2025)
- **Notable Investors / Partners**: Symphony Technology Group (STG) – acquirer; partner network of nearly 100 verified integrations (e.g., ESPs, CDPs, analytics tools)
- **Growth Signals**: Named one of BuiltIn’s “Best Places to Work” in 2025 across multiple cities; won AI Breakthrough and AdExchanger AI Innovator awards; acquired by STG in June 2025; Adam Stambleck named CEO in March 2026; served as “the world’s most innovative brands” globally

## Competitive Advantages
- **AI-native personalization** with proprietary decisioning engine (Da Vinci) that differentiates from rule-based or static personalization tools.
- **Deep partner ecosystem** – nearly 100 verified integrations, allowing seamless fit into existing martech stacks.
- **Proven ROI** – Forrester TEI study found customers achieved over $20M in benefits over three years with payback under six months.
- **Enterprise scale** – powers high-volume, real-time personalization for global brands (e.g., Hibbett boosted email revenue 46% per send).

## Strategic Focus
- Continuing to scale AI-driven automation for customer engagement, especially in batch and triggered messaging.
- Expanding international presence (North America, Central America, Europe, Australia) and deepening partner integrations.
- Post-acquisition integration with STG while maintaining innovation in AI-decisioning and content generation.

## Why Work Here
- **Culture**: Emphasizes curiosity, grit, empathy, and collaboration; employee-owned culture with active ERGs (Movable Pink, Inklusive, LatINK, Black-Ink, Movable Ink Asians) and a company-wide culture committee (BCC).
- **Work Flexibility**: Hybrid work model; offices in New York (HQ), Chicago, Boston, San Francisco, and other global locations.
- **Benefits**: Comprehensive health, dental, vision; generous PTO (including holidays, birthdays, weddings); mental health and well-being benefits; 401K contribution (US); competitive parental leave and support; volunteer opportunities; social events and company talent show.
- **Recognition**: BuiltIn Best Places to Work 2025 (multiple cities), Inc. Magazine Best Workplaces, Fortune 100 Best Midsize Companies to Work For 2025, National Retail Federation’s “Best Marketing Automation Solution”.
- **Interview Process**: Focus interviews using A-Method (Top Grading); reference checks; virtual interviews via Zoom; encourages candidates to ask questions.

## Sources
1. [movableink.com - Careers](https://movableink.com/careers)
2. [movableink.com - About](https://movableink.com/about)
3. [movableink.com - Home](https://movableink.com/)
4. [movableink.com - Hiring FAQ](https://movableink.com/careers/faq)
5. [builtin.com - Movable Ink Jobs](https://builtin.com/company/movable-ink/jobs)

## Other roles at Movable Ink

- [Client Experience Associate](https://feeny.ai/job/client-experience-associate-movable-ink-atlanta-tyby8g760seb) — Atlanta, GA
- [Senior Technical Product Manager](https://feeny.ai/job/senior-technical-product-manager-movable-ink-toronto-ebqv5d2zkq6c) — Toronto, Canada
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- [Director of Product Management, Data Integrations](https://feeny.ai/job/director-of-product-management-data-integrations-movable-ink-united-states-jk1c9gn0y65g) — United States
- [Web Manager](https://feeny.ai/job/web-manager-movable-ink-san-jose-8qg7az1xm7zp) — San Jose, Costa Rica
- [Principal Technical Product Marketing Manager](https://feeny.ai/job/principal-technical-product-marketing-manager-movable-ink-new-york-yh5x49gekfae) — New York, NY
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