--- title: 'Client Experience Consultant at Rimes Technologies' canonical: 'https://feeny.ai/job/client-experience-consultant-rimes-technologies-manila-bb9g2zc5ezzh' type: 'job' last_seen: '2026-10-29' --- # Client Experience Consultant at Rimes Technologies - **Company:** Rimes Technologies - **Location:** Manila, Philippines - **Posted:** 2026-10-23 - **Last confirmed live:** 2026-10-29 - **Apply:** https://job-boards.greenhouse.io/rimestechnologies/jobs/6233337004 ## Job description ## About Rimes Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually. The Opportunity Rimes utilizes technology to automatically retrieve, manage, transform, enrich, validate, and deliver financial data from a wide range of sources to over 350 clients. Client Managed Services owns this process and is the interface between our clients, our platform and organization. Client Managed Services comprises a team of more than 50 staff based in 9 global locations, performing a wide range of client-facing functions. This team oversees the delivery of 60000+ data feeds daily. Client Managed Services’ first line team proactively monitors exceptions based on timeliness and the quality of data in a top-down manner, in conjunction with managing our client’s ever-changing priorities and corresponding queries. The Client Managed Services Feed Management team handles complex escalation from our first line group, in addition to managing change projects that impact all our clients globally. Client Managed Services team owns the technical relationship with the client; they are responsible and accountable for the service provided to a set of clients, within geographic regions. The Client Experience team ensures the client’s service operates within a set of KPI’s and makes suitable adjustments to ensure it continues to do so. Service Performance teamwork with our clients to adapt to the services received, in line with the ever-changing requirements of the investment management industry. Alongside our sales and account management teams, the Client Experience team provides regular service reviews with our clients, to reinforce our value proposition, provide industry insight and uncover further opportunities to solve our clients’ challenges. Key Responsibilities: - Customer Service: Deliver key information and analytical solutions to customers, enhancing their understanding and use of our products. - Monitoring and Troubleshooting: Oversee and troubleshoot the daily provision of data and services to maintain high-quality standards. - Query Resolution: Address and resolve client queries promptly, ensuring customer satisfaction. - Escalation Handling: Take charge of escalations from the Internal Operations team, working towards swift and efficient resolutions. - Client Communication: Manage interactions with clients, fostering positive relationships, and clear communication. - Performance Management: Guarantee the delivery of services in alignment with Key Performance Indicators (KPIs) to meet and exceed service standards. - Documentation: Engage in comprehensive documentation practices to maintain accurate records and support product and service quality. - Training and Demos: Organize and conduct training, demonstrations, and client call to educate and engage clients with our products and services. - Product Support: Assist in supporting the full suite of Rimes products to ensure seamless user experiences. Who you are: - A confident fluent speaker with exceptional interpersonal skills - Previous work experience in the financial data industry - Have effective analytical and problem-solving skills - Graduate caliber, preferably in a finance, mathematics or a related field - Experience working with, querying, and manipulating data and large datasets - Sound working knowledge of financial spreadsheets and financial databases and applications - High proficiency with MS Excel - Knowledge and understanding of equity and fixed income indices - Knowledge of Python and hands-on experience with AI agents are considered advantages. - Flexible, enthusiastic and display a positive attitude - Able to multi-task, prioritize and meet deadlines and passionate to work on your own initiative - Attentive to detail, but also able to demonstrate a wide degree of creativity Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us. Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances. Visit our [Careers](https://www.rimes.com/careers) page to see our complete listings. ## About Rimes Technologies ## Company Overview - **One-liner**: Rimes provides investment data management solutions, including data warehousing, benchmarking, and managed services, to the global investment community. - **Entity Type**: Private (acquired by Five Arrows, the alternative assets arm of Rothschild & Co., in 2024) - **Headquarters**: New York, USA (founded there; global offices include London, Paris, Nicosia, Manila, Singapore, Sydney, Toronto, Orlando, Seattle, Boston) - **Founded**: 1996 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Financial Technology (Fintech) – Investment Data Management - **Target customers**: B2B – Asset managers, hedge funds, pension funds, insurance companies, and other institutional investors globally - **Mission or purpose statement**: “Reach a higher standard of performance across your enterprise with innovative investment data management solutions from the industry's foremost data experts.” ## Products & Services - **Data Lakehouse**: Scalable Azure platform for storage, warehousing, and distribution of investment data. - **Data Mastering**: Ensures accuracy, compliance, and seamless integration across systems. - **Data Warehouse**: Secure, scalable storage in Azure with real-time reporting. - **APIs**: Streamline data distribution and enhance cloud migration and integration. - **ESG Data Management**: Sources and manages complex ESG data to help clients assess exposure and performance. - **Benchmark & Index Solutions**: Award-winning solutions for automated asset allocation, rebalancing, and index data delivery (140k+ feeds daily, covering 4M+ indices). - **Investment Management Platform**: Cloud-native platform for global market servicing. - **Managed Data Services**: Outsourced data operations to reduce costs and ensure accuracy. - **PBOR Reporting**: Simplified reporting with unified data, GIPS compliance, and custom insights. - **NAV Oversight**: Enhance transparency and reduce risk with verifiable asset value reporting. ## Market Standing - **Valuation/Market Cap**: Not disclosed (acquired by Five Arrows in 2024; previously acquired by EQT in 2020) - **Key Metric**: Over 800 data providers; clients represent significant AUM (exact figure not publicly available) - **Notable Investors/Partners**: Five Arrows (Rothschild & Co.) – current owner; EQT – previous owner; Azure (Microsoft) – cloud partner - **Growth Signals**: Global expansion with offices in 10+ cities; 30+ years of industry leadership; continuous product innovation (Data Lakehouse, ESG solutions) ## Competitive Advantages - **Unmatched index data set**: Largest in the industry with 140k+ feeds and 4M+ indices delivered daily. - **Deep domain expertise**: 30+ years of investment data innovation and a team of industry experts. - **End-to-end solutions**: From data mastering to cloud warehousing, benchmarking, and managed services – a single partner for the entire investment data value chain. - **Client commitment**: Tailored solutions, global 24/7 support, and a strong focus on ESG principles. ## Strategic Focus - **Post-acquisition expansion**: With Five Arrows backing, Rimes is laying the groundwork for accelerated growth, likely through product development, geographic expansion, and strategic acquisitions. - **Cloud and API modernization**: Continued investment in Azure-based Data Lakehouse and Warehouse solutions, plus API-driven distribution. - **ESG and regulatory compliance**: Growing demand for ESG data and regulatory reporting (e.g., PBOR, GIPS) drives product roadmap. ## Why Work Here - **Culture**: Core values of Empowerment, Integrity, Innovation, and Client Excellence. Encourages creativity, initiative, and views mistakes as growth opportunities. Strong commitment to ESG and diversity. - **Work model**: Hybrid work options available. - **Growth**: Feedback-oriented culture with opportunities to develop skills alongside industry experts. Global exposure across offices in North America, Europe, Asia, and Australia. - **Perks & environment**: Collaborative community where diverse perspectives drive success. Emphasis on continuous learning and employee well-being. ## Sources 1. [rimes.com](https://www.rimes.com/) – Company overview, products, and value proposition. 2. [rimes.com/why-rimes/about-us](https://www.rimes.com/why-rimes/about-us/) – History, leadership, global offices, acquisition timeline. 3. [rimes.com/careers/job-opportunities](https://www.rimes.com/careers/job-opportunities/) – Current job openings. 4. [rimes.com/careers/life-at-rimes](https://www.rimes.com/careers/life-at-rimes/) – Core values and culture. 5. [rimes.com/careers/join-rimes](https://www.rimes.com/careers/join-rimes/) – Career page with culture and hybrid work details. 6. [job-boards.greenhouse.io/rimestechnologies](https://job-boards.greenhouse.io/rimestechnologies) – External careers page (Greenhouse). ## Other roles at Rimes Technologies - [Data Modelling Engineer](https://feeny.ai/job/data-modelling-engineer-rimes-technologies-singapore-kfmq3kt9bddn) — Singapore - [Business Intelligence Developer](https://feeny.ai/job/business-intelligence-developer-rimes-technologies-nicosia-rmm8ndhrjf43) — Nicosia, Cyprus - [Enterprise Sales Engineer](https://feeny.ai/job/enterprise-sales-engineer-rimes-technologies-london-6390m3j3h4rw) — London, United Kingdom - [Associate Data Operations Analyst](https://feeny.ai/job/associate-data-operations-analyst-rimes-technologies-nicosia-gjhaca6kv6rj) — Nicosia, Cyprus - [Senior Business Analyst](https://feeny.ai/job/senior-business-analyst-rimes-technologies-singapore-kyt6emv6s9dm) — Singapore - [EDM Managed Services Senior Consultant](https://feeny.ai/job/edm-managed-services-senior-consultant-rimes-technologies-manila-7j70qjx6wc2n) — Manila, Philippines - [EDM Managed Services Associate Consultant](https://feeny.ai/job/edm-managed-services-associate-consultant-rimes-technologies-manila-s3p6q5697feq) — Manila, Philippines - [Strategic Client Delivery Partner](https://feeny.ai/job/strategic-client-delivery-partner-rimes-technologies-singapore-kryqwtpgqn3a) — Singapore - [Senior Cloud & Infrastructure Engineer](https://feeny.ai/job/senior-cloud-infrastructure-engineer-rimes-technologies-manila-n7vc20kngehb) — Manila, Philippines - [Project Manager](https://feeny.ai/job/project-manager-rimes-technologies-singapore-qxt8m8t9amb0) — Singapore