---
title: 'Client Experience Manager at Envoy Global, Inc.'
canonical: 'https://feeny.ai/job/client-experience-manager-envoy-global-inc-chicago-dj56deby47r4'
type: 'job'
last_seen: '2026-09-08'
---

# Client Experience Manager at Envoy Global, Inc.

- **Company:** Envoy Global, Inc.
- **Location:** Chicago, IL
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/envoyglobalinc/jobs/6167289004

## Job description

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

Envoy Global has an exciting opportunity for a Client Experience Manager to join our Account Management team. In this crucial role, you'll ensure a key segment of Envoy’s Clients that are supported by sharing information, answering questions and handling tasks related to their account support.

As our Client Experience Manager, you will be required to:

- Respond to client (HR contacts) questions and following up with resolutions. This may involve liaising with multiple cross functional teams within Envoy and our affiliate law firm CIP PC.
- Handle escalations as needed and work with management or other teams to resolve.
- Lead Client training on the Envoy app.
- Pull and distribute reports and information for clients and legal team.
- Maintenance of team materials (macros, trainings, SOPs).
- Ensure customer expectations are set and deadlines are met.
- Develop, track, and maintain project plans and project deliverables.
- Communicate with the client and internal teams on project milestones and progress.
- Projects as assigned.

To apply for this role, you should possess the following skills, experience and qualifications:

- 1-2 years of customer service experience.
- Bachelor’s Degree or equivalent work experience preferred.
- Passion and interest in immigration preferred.
- Experience or knowledge of ticketing systems (Zendesk) preferred.
- Excellent customer service skills and empathy to address client needs properly.
- A client first mindset to find resolution and next issue avoidance.
- A keen eye for attention to detail and accuracy in responses to clients.
- Excellent organizational and time-management skills.
- Strong communication skills that are clear, concise, and empathetic.
- Ability to pivot and multi-task in a fast paced environment.
- Ability to work collaboratively across functional teams to find resolutions and process improvement.
- Strong proficiency with MS Office Suite, specifically Excel.

This position is 100% remote, working from home, within the United States.

Annual Base Salary Range- $45,000.00-$55,000.00

To apply, please upload your application following the link provided. We look forward hearing from you!

Notice at Collection for California Applicants: http://www.envoyglobal.com/notice-at-collection-for-ca-applicants

#LI-Remote

## About Envoy Global, Inc.

## Company Overview
- **One-liner**: Envoy Global is the leading corporate immigration services provider that combines legal expertise with smart technology to help companies attract, hire, manage, and retain a global workforce.
- **Entity Type**: Private (no funding rounds disclosed)
- **Headquarters**: Chicago, Illinois, USA
- **Founded**: 1998
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Corporate immigration services, legal technology, global mobility
- **Target customers**: B2B – companies of all sizes (SMB to Enterprise) seeking to hire and relocate international talent
- **Mission or purpose statement**: To deliver a better way for companies to manage global immigration, turning borders into bridges for talent

## Products & Services
- **Strategic Program Management**: Dedicated lawyers, program managers, and strategic insights to keep an organization’s immigration program running smoothly and in compliance.
- **Global Work Authorizations**: Assistance with visa petitions, work permits, and permanent residency across 180+ countries.
- **Consular Services & Business Travel**: Government liaison, travel visa support, and guidance for remote work assignments.
- **Technology Platform**: A comprehensive case management system designed to put mobility professionals in control of every step of the immigration process.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding not disclosed; annual revenue not publicly available
- **Notable Investors/Partners**: Not publicly listed; acquired Offer & Mastmann in Germany via its law firm, Corporate Immigration Partners, P.C. (August 2025)
- **Growth Signals**:
  - Appointed Jason Brennan as new CEO in July 2025
  - Expanded European footprint through a German acquisition (August 2025)
  - Released annual U.S. Corporate Immigration Trends Report
  - Serves 1,700+ clients across 180+ countries
  - Headcount: 650+ employees (per company site); Built In lists 355 (may be a subset)

## Competitive Advantages
- **25+ years of deep in-country and industry knowledge** across 180+ countries
- **Hybrid model** – combines expert legal teams with proprietary technology for end-to-end case management
- **Comprehensive scope** – covers work visas, permanent residency, business travel, and remote work support under one roof
- **Strategic program management** – acts as an extension of the client’s internal team, providing compliance and strategic guidance

## Strategic Focus
- **European expansion**: Establishment of a physical presence in Germany via acquisition
- **Technology innovation**: Continued investment in the platform to improve efficiency for global mobility professionals
- **Policy adaptation**: Proactively tracking and responding to changing U.S. immigration policies (e.g., Second Trump administration)
- **Talent acquisition**: Growing teams across the U.S., India, U.K., Hong Kong, South Africa, and Germany

## Why Work Here
- **Global & flexible work model**: Remote, hybrid, and in-office roles available; offices in Chicago, Hyderabad, London, Hong Kong, South Africa, and more
- **Culture & values**: Emphasizes curiosity, candor, continuous improvement (“a better way, every day”), and diversity/inclusion
- **Performance-based compensation**: Rewards outstanding performance with competitive pay
- **Benefits**: Mental health Employee Assistance Program, work-life balance, hackathons, and regular all-hands meetings where employees can ask leadership questions
- **Hiring process**: Three-stage virtual interview (recruiter screening, role-specific assessment with hiring manager, team fit)
- **Growth opportunities**: Open to candidates from diverse backgrounds – immigration experience not required for many roles in marketing, sales, product, operations, and finance

## Sources
1. [Envoy Global – About Us](https://www.envoyglobal.com/about-us/)
2. [Envoy Global – Homepage & Services](https://www.envoyglobal.com/)
3. [Envoy Global – Careers Page](https://www.envoyglobal.com/about-us/careers/)
4. [Envoy Global Greenhouse Job Board](http://job-boards.greenhouse.io/envoyglobalinc)
5. [Built In – Envoy Global Workplace Perception](https://builtin.com/company/envoy-global-inc/faq/workplace-perception)

## Other roles at Envoy Global, Inc.

- [Branch Manager, Immigration Services](https://feeny.ai/job/branch-manager-immigration-services-envoy-global-inc-gauteng-mtymcxbmzp82) — Gauteng, South Africa
- [Software Engineer](https://feeny.ai/job/software-engineer-envoy-global-inc-hyderabad-5xsr7revgv3b) — Hyderabad, India
- [Managing Attorney](https://feeny.ai/job/managing-attorney-envoy-global-inc-chicago-6aj2qb2swg19) — Chicago, IL
- [Business Immigration Professional](https://feeny.ai/job/business-immigration-professional-envoy-global-inc-canada-8w7frsctws8z) — Canada
- [Immigration Case Manager, Canada](https://feeny.ai/job/immigration-case-manager-canada-envoy-global-inc-canada-zankgrtqperj) — Canada
- [Receptionist & Office Administrator](https://feeny.ai/job/receptionist-office-administrator-envoy-global-inc-cape-town-s3ss7qrgv0g9) — Cape Town, South Africa
- [Senior Paralegal, US Immigration](https://feeny.ai/job/senior-paralegal-us-immigration-envoy-global-inc-hyderabad-nz2gv4emhffy) — Hyderabad, India
- [Account Executive](https://feeny.ai/job/account-executive-envoy-global-inc-chicago-8j9f4vbra9bx) — Chicago, IL
- [Immigration Consultant](https://feeny.ai/job/immigration-consultant-envoy-global-inc-johannesburg-esazzm5a1mne) — Johannesburg, South Africa
- [Account Manager](https://feeny.ai/job/account-manager-envoy-global-inc-chicago-3grwpzt9pb64) — Chicago, IL