---
title: 'Client Experience Manager, Payment Integrity at Rialtic, Inc.'
canonical: 'https://feeny.ai/job/client-experience-manager-payment-integrity-rialtic-inc-atlanta-bjdcmt5snewj'
type: 'job'
last_seen: '2026-09-13'
---

# Client Experience Manager, Payment Integrity at Rialtic, Inc.

- **Company:** Rialtic, Inc.
- **Location:** Atlanta, GA
- **Work type:** remote
- **Posted:** 2024-06-28
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/rialtic/jobs/6040214003

## Job description

Rialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Founded in 2020 and backed by leading investors including Oak HC/FT, F-Prime Capital, Health Velocity Capital and Noro-Moseley Partners, Rialtic's best-in-class payment accuracy product brings programs in-house and helps health insurance companies gain total control over processes that have been managed by disparate and misaligned vendors. Currently working with leading healthcare insurers and providers, we are tackling a $1 trillion problem to reduce costs, increase efficiency and improve quality of care. For more information, please visit [www.rialtic.io](http://www.rialtic.io/).

## The Role

As part of the Client Experience team, you can shape how the business reports, understands and acts on our client results, requests and feedback. This position will focus on operational processes and procedures that improve client interactions and satisfaction, ensure timely issue resolution, and anticipate client needs to deliver value to our clients.

You will collaborate closely with operational and technical teams in addition to key business partners both internally and externally to optimize operational processes and streamline client interactions. The objective is to ensure the Client Experience team delivers value to our clients through efficient operational processes, enhanced reporting, comprehensive user training, and exceptional support strategies.

You will:

- Work with Client Experience Analysts to identify actionable insights from healthcare claims data and results
- Review all client-facing reporting for accuracy, including reports on:
- Impacts of policy customizations or modifications
- Claim impact for retroactive requests
- Comparing actual results to expected or projected results
- Trends by program, line of business, policy, providers, etc.
- Communicate all actionable findings within the organization to Client Experience leadership, Client Success, and Go-to-Market to support client understanding of the data
- Become an expert on the Rialtic platform and application to support user onboarding and training:
- Support user onboarding including user account setup, management of access/permissions, and security
- Become an expert on the Rialtic Application to provide clients with hands-on training, for both new and existing users
- Introduce new functionality or capabilities within the Rialtic tool and receive product feedback for formal communication internally to our Product team
- Act as primary contact for client inquiries, client support, and all key client deliverables
- Manage client inquiries and technical support processes by logging, tracking, triaging, and responding to all incoming requests
- Support policy review and implementation by making configuration changes within the Rialtic application and closely monitoring  policy decisions
- Facilitate and communicate conversations around invoices and SLAs
- Leverage internal monitoring to track client usage and user health on the Rialtic platform and products
- Work closely with Client Success to discuss how to improve all processes related to improving the experience of our clients

You have

- 5-7 years of leading operations and/or providing the client experience/success function in a previous role in healthcare, payment integrity experience required.
- Understanding of operations and reporting needs.
- General understanding of a payer organization.
- Able to travel frequently; process-oriented versus relationship-focused like Client Success role.

At Rialtic, our values matter. They describe how we work together and how we want others to experience us. We live and breathe these values every day in service of our clients.

- High Integrity
- Do the right thing. Provide candid feedback. Be humble and respectful.
- Customer Value Comes First
- Delivering value to our customers is our North Star.
- Work as One Team
- Collaborative, inclusive environment to advance our mission.
- Be Bold & Accountable
- Speak up. Take accountability. Continually improve.
- Pursuit of Excellence
- Innovate, iterate and chase the best possible outcomes.
- Take Care of Yourself & Others
- Prioritize the health and wellbeing of yourself and your teammates.

About Rialtic’s Benefits:

- Freedom to work from wherever you work best and a home office stipend to make it happen
- Meaningful equity and 401k matching
- Unlimited PTO and wellness reimbursements
- Comprehensive health plans with generous contribution to premiums
- Mental and physical wellness support through TalkSpace, Teladoc, and One Medical subscriptions

We are headquartered in Atlanta, but we are remote-friendly.

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification.

At Rialtic, we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Rialtic is an equal-opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We cannot access your personal Equal Employment Opportunity Commission information during the interview process.  Rialtic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.  To request a reasonable accommodation, please let us know in your application or email us atPlease take the necessary steps to allow listing of the Rialtic (@Rialtic.io) and Greenhouse (@Greenhouse.io) domains so that you receive all emails related to your application process. Also, please make sure to check your spam folder as emails from LifeLabs and/or Greenhouse can be marked as spam.

## TO ALL RECRUITMENT AGENCIES:

Rialtic does not accept agency resumes. Please do not forward resumes to Rialtic employees or any other company location. Rialtic is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

## About Rialtic, Inc.

## Company Overview
- **One-liner**: Rialtic provides a cloud-based enterprise platform that helps healthcare payers and providers improve payment accuracy, reduce administrative costs, and streamline claims processing through modern SaaS technology and AI-powered intelligence.
- **Entity Type**: Private (Series B; total funding conflicting reports: $117.7M per LinkedIn and $81.7M per CBInsights)
- **Headquarters**: Atlanta, Georgia, United States
- **Founded**: 2020
- **Founders**: Doug Williams (CEO & Founder); Christopher Creel (Co-Founder)

## Core Business
- **Primary Industry**: Healthcare IT – specifically healthcare payment accuracy, claims intelligence, and administrative process automation.
- **Target Customers**: B2B – large healthcare payers (insurance companies) and healthcare providers.
- **Mission/Purpose**: “We’re on a mission to make healthcare more efficient.” ([rialtic.io/](https://www.rialtic.io/))

## Products & Services
- **[Rialtic Payment Accuracy Platform](https://www.rialtic.io/)**: A cloud-based SaaS platform that replaces costly on-premise solutions. Offers prepay editing, workflow management, provider collaboration, and interactive analytics dashboards to help payers contain costs and improve accuracy.
- **Agentic AI for Claims (via merger with Exponential AI)**: Real‑time decision intelligence that covers clinical and quality processes during and around claims processing, designed to blend into existing workflows and deliver ROI‑positive results. The combined entity launched in June 2026. ([cbinsights.com](https://www.cbinsights.com/company/rialtic))

## Market Standing
- **Valuation/Market Cap**: Not disclosed.
- **Key Metric**: Total funding of at least $81.7M–$117.7M (conflicting reports). Latest round: $38M Series B (January 2024, led by Health Velocity Capital, Noro‑Moseley Partners, UPMC Enterprises, and others).
- **Notable Investors & Partners**: F‑Prime Capital, Oak HC/FT, Health Velocity Capital, Noro‑Moseley Partners, UPMC Enterprises. Formerly backed by Oak HC/FT and F‑Prime. ([linkedin.com](https://www.linkedin.com/company/rialtic-io), [cbinsights.com](https://www.cbinsights.com/company/rialtic))
- **Growth Signals**: Headcount of 60 (+5.5% YoY); announced a strategic merger with Exponential AI in June 2026; built by a founding team that previously scaled and sold Cotiviti for $4.9B. ([linkedin.com](https://www.linkedin.com/company/rialtic-io))

## Competitive Advantages
- **Deep domain expertise**: Founder/CEO Doug Williams founded both iHealth Technologies (merged to form Cotiviti) and later sold Cotiviti to Veritas Capital for $4.9B – bringing unparalleled knowledge of the payment accuracy space.
- **Modern cloud‑native architecture**: Unlike legacy on‑premise systems, Rialtic is a unified SaaS platform that provides transparency, self‑service configurations, and real‑time analytics.
- **Agentic + payment accuracy convergence**: The merger with Exponential AI creates a one‑stop platform that covers both prepay editing and live AI decision intelligence – a combination few competitors offer. ([cbinsights.com](https://www.cbinsights.com/company/rialtic))

## Strategic Focus
- **Immediate priority**: Successfully integrate the Exponential AI merger and deliver the unified platform to payers and providers.
- **Long‑term vision**: Become “the platform of choice in healthcare for payers and providers to run their most critical business processes.” ([rialtic.io/about](https://www.rialtic.io/about))
- **Product direction**: Expand capabilities across the full claims lifecycle – from prepay editing to post‑pay analytics – while maintaining strong ROI and ease‑of‑implementation.

## Why Work Here
- **Culture & values**: Emphasis on “Do the right thing,” “Provide candid feedback,” “Be humble and respectful,” “Deliver value to clients”. Collaborative and inclusive environment with a focus on continuous improvement. ([rialtic.io/careers](https://www.rialtic.io/careers))
- **Work model**: Remote‑friendly – team can work from Atlanta headquarters or fully remote. Remote employees receive a home office allowance.
- **Compensation & benefits**:
  - 95% of employee premiums covered for medical, dental, and vision.
  - 12 weeks fully paid family leave for new parents.
  - Open PTO policy and flexible schedules.
  - 401k with company matching, disability & life insurance, One Medical membership, mental/emotional wellbeing benefits.
  - Equity grants for all team members.
- **Diversity, Equity, Inclusion & Belonging**: Company states that diversity is core to its mission and is actively building a diverse talent pipeline and equitable workplace. ([rialtic.io/careers](https://www.rialtic.io/careers))
- **Engineering culture**: 31% of staff are in technical roles; modern tech stack (cloud‑native SaaS); opportunity to work on a “trillion‑dollar problem” in US healthcare.

## Sources
1. [rialtic.io/about](https://www.rialtic.io/about)
2. [rialtic.io/](https://www.rialtic.io/)
3. [rialtic.io/careers](https://www.rialtic.io/careers)
4. [linkedin.com/company/rialtic-io](https://www.linkedin.com/company/rialtic-io)
5. [cbinsights.com/company/rialtic](https://www.cbinsights.com/company/rialtic)

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