--- title: 'Client Experience Manager at Prompt' canonical: 'https://feeny.ai/job/client-experience-manager-prompt-remote-gsdj0bg6gcjn' type: 'job' last_seen: '2026-09-08' --- # Client Experience Manager at Prompt - **Company:** Prompt - **Location:** Remote - **Compensation:** $65k–$90k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-02 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.ashbyhq.com/prompt/4f78a165-8df9-4db5-8604-62c5d61b0c69 ## Job description Job Title: Client Experience Manager (B2B SaaS) Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Client Experience Manager with personal ambitions to help build a Client Experience team. This role is an unprecedented opportunity to have an immense impact on our industry leading Client Success Team that ranks 40 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works. We’re doing something special here and this role will be critical in taking Prompt to the next level. Why work for Prompt? - BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. - Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. - Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). - Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) The Role: Our expectation of this role is that you lead the way in assisting our clients via our chat/email support channel and assist with processes that give customers the best possible support experience. You’ll quickly establish yourself as a key contributor within 6 months. To do this, you’ll need to know a few things… Key Responsibilities: - Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system - Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries - Support development and update of the internal and external knowledge base to help scale our help desk support - Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations in each support ticket - Learn, adopt, establish processes and workflows that allow the support team to run like a well oiled machine - Improve and advocate for customer experience by identifying opportunities to enhance our product and service features - Support engineering ticket creation, review and prioritization - Share user feedback to Product function and help them translate the feedback into features that customers find valuable - Regularly participate in the customer support queue to stay up-to-date with the Prompt software and tools, using these insights to enhance training programs. Minimum Requirements: - Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA - Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software - Proactive, self-motivated and ability to use resources available to learn quickly and autonomously - Experienced in thriving within dynamic work settings that demand adaptability and efficiency - Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours - Highly Proficient in MS Excel - Exceptional written and verbal communication skills - Bachelor's degree with strong academic performance Preferred (Nice-to-have) Qualifications: - Prefer 1-3 years of experience on a Support or CX Team - Prior startup and/or B2B SaaS technology organization experience - Proven ability to handle multiple projects, shift gears quickly, and meet deadlines while maintaining professional composure - Able to communicate effectively across teams - Understanding and learning software must be a passion of yours - Highly motivated to work in a fast paced, dynamic environment where you will need to work outside normal working hours at times - Be comfortable owning your own workload - Experience with Zendesk or similar customer support software - Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc) Perks - What you can expect: - Competitive salaries - Remote/hybrid environment - Potential equity compensation for outstanding performance - Flexible PTO - Company-wide sponsored lunches - Company paid disability and life insurance benefits - Company paid family and medical leave - Medical, dental, and vision insurance benefits - Discounted pet insurance - FSA/DCA and commuter benefits - 401k - Complimentary subscription to digital fitness classes and wellness content - Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees. Prompt Therapy Solutions, Inc is an E-Verify Employer. ## About Prompt ## Company Overview - **One-liner**: A unified, all-in-one practice management and electronic medical records (EMR) platform designed exclusively for outpatient rehabilitation clinics (physical therapy, occupational therapy, speech therapy). - **Entity Type**: Private (Series A) - **Headquarters**: Hoboken, New Jersey, USA - **Founded**: 2017 - **Founders**: Adam Baliatico and Mike (full surname not publicly disclosed) ## Core Business - **Primary Industry**: Healthcare technology (outpatient rehab EMR/practice management) - **Target Customers**: Physical therapy clinics (independent and enterprise), occupational therapy practices, speech-language pathology practices; B2B serving small-to-midsize businesses and large multi-location enterprises. - **Mission / Purpose**: Empower clinics with one unified solution to practice management so providers can spend less time on administrative work and more time caring for patients. ## Products & Services - **Prompt Platform (Core EMR & Practice Management)**: An all-in-one SaaS platform that replaces six or more separate software systems. Modules include: - **Scheduling & Intake** – Online booking, automated reminders, kiosk check-in. - **Clinical Documentation** – EMR with customizable templates, electronic flowsheets, progress tracking. - **Billing & Revenue Cycle Management** – Integrated billing, claims management, revenue optimization. - **Patient Engagement** – Home exercise programs, secure messaging, patient portal. - **Analytics & Reporting** – Clinic performance dashboards, business intelligence. - **Acquired Capabilities**: - **OnusOne** (acquired Oct 2024) – Compensation modeling and incentive management for rehab therapy practices. - **PredictionHealth** (acquired Jun 2025) – AI-driven analytics and predictive insights for clinical and operational outcomes. ## Market Standing - **Valuation / Market Cap**: Not publicly available (private company). - **Key Metric**: - **Total Funding**: $6.04M (Series A, June 2023) - **Annual Revenue**: Not publicly available. - **Notable Investors / Partners**: Not disclosed. The Series A round was completed with institutional investors, names undisclosed. - **Growth Signals**: - Employee headcount: ~275 (as of mid-2026), up 65% year-over-year. - Over 24 product updates released in a single period, driven by customer feedback. - Two strategic acquisitions (OnusOne, PredictionHealth) in the last 18 months. - Rebranded from “Prompt EMR” to “Prompt Health” in June 2025 to reflect an expanded platform vision. - Customer base includes both independent clinics and large national enterprises. ## Competitive Advantages - **Single-platform approach**: Eliminates the need for multiple disparate systems (scheduling, documentation, billing, patient engagement, analytics) – a key differentiator in the fragmented rehab-EMR market. - **Deep vertical focus**: Built from the ground up for outpatient rehab, not a generic EMR adapted for the space. - **Customer-obsessed culture**: Product roadmap is directly driven by user feedback; company claims to have spent thousands of hours with clinic owners and staff before building version 1.0. - **Rapid iteration & AI integration**: Continuous releases and recent AI capabilities (via PredictionHealth) keep the platform modern. - **Enterprise scale**: Proven ability to serve large multi-location rehab groups. ## Strategic Focus - **Unified platform expansion**: Continue consolidating all practice management needs (including compensation, AI-driven insights) into a single system. - **AI and automation**: Leverage machine learning to improve clinical decision support, billing accuracy, and patient outcomes. - **Scaling operations**: Automate onboarding and infrastructure to support rapid customer growth while maintaining near-perfect uptime. - **Customer success & retention**: Invest in client success teams and business coaching to help clinics grow revenue. ## Why Work Here - **Culture**: Customer obsession, open communication, “debate then commit”, honesty and integrity, taking ownership. - **Work Environment**: Fully remote-friendly with a hub office in Hoboken, NJ. In-office perks include a pop-a-shot leaderboard and company-hosted Friday lunches. - **Growth & Impact**: Employees at all levels (interns to leadership) can make a direct impact. Equity incentives based on performance. - **Team Size & Dynamism**: ~275 employees with a startup-like pace; collaborative, no voice goes unheard. - **Engineering Culture**: Modern tech stack (React, TypeScript, Python, DataDog, Power BI, etc.); roles open for senior DevOps, data engineers, full-stack engineers. Emphasis on product-driven development. ## Sources 1. [promptemr.com/company](https://promptemr.com/company/) 2. [promptemr.com/careers](https://www.promptemr.com/careers?ashby_jid=9240a16b-fd18-4a98-88f5-95c4b90b9a42) 3. [linkedin.com/company/promptemr](https://www.linkedin.com/company/promptemr) 4. [tracxn.com/d/companies/prompt](https://tracxn.com/d/companies/prompt/__yk8nuHbnJ5cLYs8gpxVUrQnJJmT_DJQ6j8W81KF7kfA) ## Other roles at Prompt - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-prompt-remote-sbpt39k1ycjt) - [Vice President, Revenue & Business Operations](https://feeny.ai/job/vice-president-revenue-business-operations-prompt-remote-zgqz957b8gjk) - [Senior Marketing Operations Manager](https://feeny.ai/job/senior-marketing-operations-manager-prompt-remote-9r3pp8zm7w13) - [Associate Client Success Manager- SKI](https://feeny.ai/job/associate-client-success-manager-ski-prompt-remote-kdrgm5d9yp6v) - [Senior Database Reliability Engineer](https://feeny.ai/job/senior-database-reliability-engineer-prompt-remote-3fxyp3m02en3) - [Program Lead, Executive Operations](https://feeny.ai/job/program-lead-executive-operations-prompt-remote-ga62ef6qzqvm) - [Associate Director, Account Management](https://feeny.ai/job/associate-director-account-management-prompt-remote-0x8xgs77g303) - [Team Lead, Enterprise RCM Operations](https://feeny.ai/job/team-lead-enterprise-rcm-operations-prompt-remote-4x37hp5b1ban) - [Senior Manager, Benefit Verification & Authorization Operations](https://feeny.ai/job/senior-manager-benefit-verification-authorization-operations-prompt-remote-y3chjd3d8x80) - [Technical Product Manager](https://feeny.ai/job/technical-product-manager-prompt-remote-77sm5tarq6y6)