--- title: 'Client Experience Specialist at Atticus' canonical: 'https://feeny.ai/job/client-experience-specialist-atticus-remote-meky3vbwxnpn' type: 'job' last_seen: '2026-09-10' --- # Client Experience Specialist at Atticus - **Company:** Atticus - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-18 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/atticus/c9c2a0a8-4049-4c19-932f-b3a4979a0479 ## Job description ## About Atticus At any given time, 16 million Americans are experiencing a crisis that requires urgent help from our legal system or government. The right assistance could transform their lives. But today, most never get it. Atticus makes it easy for any sick or injured American to get life-changing aid. Our mission is to tear down barriers between people in crisis and the aid they deserve. In the last six years, we’ve become the leading platform connecting people with disabilities to government benefits. We also help victims of accidents, misconduct, and violence get compensation from insurance. So far, we’ve helped hundreds of thousands of people access over $10 billion in life-changing aid —and earned over 20,000 five-star reviews. And we’re just getting started. We've raised more than $100 million from top VC firms like Fika, Forerunner, Google Ventures, and True Ventures, and we’re on our way to creating a category defining business assisting needy Americans. The Job Each day, hundreds of people seek our help getting disability benefits or insurance compensation. They’re intimidated by the process, unsure where to turn, and desperate for good advice. As part of our Client Experience team, your job is to get them on the right path. You’ll spend each day communicating on the phone with clients to understand their situation, figure out whether we can help them, and advise them on the next steps. You'll become an expert on a complex and interesting field, learn to rapidly navigate our internal tech platforms and tools (Salesforce, etc.), and help hundreds of ordinary people (each with a unique story) every week. You’ll be measured by and compensated for the impact you have on our clients. This job is different from traditional customer service or sales: Our service is totally free, and clients are desperate for our help — so you'll rarely talk to an angry customer. The conversations are deeply rewarding, and clients are profoundly grateful. You will have to navigate conversations on deeply personal and sad topics, gently but quickly offer guidance, and handle many different interactions over the course of a day. Please note: You don’t need any prior legal knowledge or experience to excel in this job. ## Qualifications Required: - You have at least three years of professional work experience, and have succeeded in jobs that involve talking to customers all day (CX, sales, support, hospitality, etc.). - You care about people and can interact with folks from all walks of life; you’re able to simultaneously be supportive to a person in crisis and quickly drive a conversation. - You’re a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support. Preferred: - You’ve had a metrics-driven role and you exceeded the goals set for you and outperformed your peers. - You've previously worked at high volume, high-performing service/sales/support team from a company known for great customer service. We are strongly committed to building a diverse team. If you’re from a background that’s underrepresented in tech, we’d love to meet you. Salary and Benefits This is a rare opportunity to join a startup that has strong traction (substantial funding, well-respected backers, tremendous growth, and many happy customers) but is still small enough that you can have a huge impact and play a role in shaping our culture. We’re a certified B Corporation tackling a critical social problem. Our mission to help people in need drives everything we do, and your work here will touch many lives. We offer competitive pay — including equity for all employees, bonus, and generous benefits: - Medical and dental insurance with 100% of premiums covered for employees and their families - 15 vacation days & ~20 paid holidays each year (including two weeks at end-of-year) - Free membership to OneMedical - $600/year stipend for internet service - $1,000/year reimbursable stipend for education and training outside of work - Up to $1,200/year student loan repayment assistance - 401(k) and optional HSA/FSA - Humble, thoughtful, smart, fun colleagues We anticipate the base salary band for this role will be between $60,000 and $75,000 in addition to equity, benefits, and an uncapped monthly bonus structure. Under the current bonus compensation plan, top performers are earning over $100,000 in total cash compensation. The salary at offer will be determined by a number of factors such as candidate’s experience, knowledge, skills, and abilities, as well as internal equity among our team. Location This job is fully remote and we’re committed to empowering everyone with flexibility. We care a lot about building a great culture and we think some interactions need to happen in person, so we put a lot of thought into retreats, offsites, and other ways to gather. ## About Atticus ## Company Overview - **One-liner**: Atticus is a new kind of law firm that helps people in crisis—those with disabilities, injuries, or seeking VA benefits—quickly access the government and insurance aid they deserve, for free. - **Entity Type**: Private (Series C, raised April 2025) - **Headquarters**: Los Angeles, California, USA - **Founded**: 2018 - **Founders**: Not publicly listed on primary sources; executive team information is available on the company site. ## Core Business - Primary industry/industries: Legal Services / Legal Tech / Social Impact - Target customers: B2C (Individuals in crisis: those with disabilities, injured workers, victims of accidents/misconduct, and veterans seeking VA benefits) - Mission or purpose statement: "We’re tearing down barriers between people in crisis and the aid they deserve." / "We believe everyone should be able to access the legal help they need." ## Products & Services - **Disability Benefits Platform**: A free service that uses a 2-minute quiz to diagnose a person's needs, explains their options, and connects them with a specialized lawyer who works on contingency (no upfront fees, capped at 25% of payout). - **Workers' Comp & VA Benefits Assistance**: Similar model applied to workplace injury claims and veterans' benefits. - **Lawyer Network**: A curated network of top-tier lawyers who handle cases for clients matched through the platform. - **Legal Advice (In-House)**: As a licensed law firm, Atticus staff lawyers provide direct legal advice to clients. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total Funding of over $100 million raised; Series C closed in April 2025. - **Notable Investors/Partners**: Forerunner, GV (Google Ventures), True Ventures. - **Growth Signals**: - Helped over 110,000 people in need. - Over 20,000 verified 5-star reviews (4.8 stars on TrustPilot). - Clients have accessed over $4 billion in life-changing aid. - 210 total employees as of mid-2025. - Headcount growing (actively hiring for Engineering, Product, Client Experience, and Operations roles). ## Competitive Advantages - **Licensed Law Firm**: Unlike many legal matchmakers, Atticus is itself a licensed law firm, allowing it to give direct legal advice and build deeper trust. - **Zero-Cost to Client Model**: The service is 100% free for users. Lawyers are paid only a capped percentage of the final settlement, eliminating financial barriers. - **Scale & Trust**: A massive base of verified positive reviews (20,000+) and a proven track record of delivering over $4B in aid creates a powerful brand moat. - **Well-Funded**: Over $100M in funding from top-tier VCs, providing stability for long-term growth. ## Strategic Focus - **Scaling the Platform**: Continuing to build out the product to handle more case types and reach more people in crisis (e.g., "New Verticals" roles). - **Engineering & Product Investment**: Heavy investment in engineering (Backend, Fullstack, Data, Infrastructure) to build a world-class client experience and lawyer-facing tools. - **Growth & Marketing**: Expanding reach through SEM, affiliate marketing, and content to connect with those who need help. ## Why Work Here - **High-Impact Mission**: Employees directly work on a platform that helps people in life-altering situations access aid they are entitled to. The work has a tangible, positive social impact. - **Remote-First Culture**: The company is fully remote and committed to flexibility. It uses annual retreats and in-person offsites for team building. [atticus.com](https://www.atticus.com/careers) - **Strong Benefits Package**: Includes full medical/dental/vision, 401(k), equity for all positions, student loan and continuing education stipends, 15 paid vacation days plus 19 paid holidays, and generous parental leave. [atticus.com](https://www.atticus.com/careers), [builtin.com](https://www.builtin.com/company/atticus) - **Engineering Culture**: A product-driven environment with a focus on building for scale and impact. The team works across departments (Client Experience, Legal, Marketing) to solve complex problems. - **Financial Stability**: Recently closed a Series C round (April 2025), indicating strong financial backing and runway. ## Sources 1. [atticus.com](https://www.atticus.com/) 2. [atticus.com/careers](https://www.atticus.com/careers) 3. [builtin.com](https://www.builtin.com/company/atticus) 4. [linkedin.com](https://www.linkedin.com/company/atticushq) 5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/atticus) ## Other roles at Atticus - [Paralegal](https://feeny.ai/job/paralegal-atticus-remote-84n5fk8xd7w9) - [Engineering Manager, Growth](https://feeny.ai/job/engineering-manager-growth-atticus-remote-fy3gn0fcv4jw) - [Lead Data Engineer](https://feeny.ai/job/lead-data-engineer-atticus-remote-64ap7dc9f85q) - [Senior Engineering Manager](https://feeny.ai/job/senior-engineering-manager-atticus-remote-y000j4r2xrx3) - [Head of Web and Organic Growth](https://feeny.ai/job/head-of-web-and-organic-growth-atticus-remote-fv4cwgzt1vjd) - [People Operations Manager](https://feeny.ai/job/people-operations-manager-atticus-remote-3dd8fvyq164z) - [Client Experience Associate](https://feeny.ai/job/client-experience-associate-atticus-remote-etscva9y6842) - [Senior Backend Engineer - Representation](https://feeny.ai/job/senior-backend-engineer-representation-atticus-remote-42etf425dknd) - [Fullstack Engineer](https://feeny.ai/job/fullstack-engineer-atticus-remote-8h9283grmem3) - [Lead Infrastructure Engineer](https://feeny.ai/job/lead-infrastructure-engineer-atticus-remote-ypbjkysskb85)