---
title: 'Client Experience Specialist at Woolpert'
canonical: 'https://feeny.ai/job/client-experience-specialist-woolpert-united-states-e0r8m1r4pwvn'
type: 'job'
last_seen: '2026-10-29'
---

# Client Experience Specialist at Woolpert

- **Company:** Woolpert
- **Location:** United States
- **Compensation:** $66k–$82k
- **Work type:** remote
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-29
- **Apply:** https://job-boards.greenhouse.io/woolpert/jobs/4470154009

## Job description

At Woolpert, you’ll do work that matters.

As a leading global architecture, engineering, and geospatial firm, we help clients solve complex challenges that shape communities, strengthen critical infrastructure, advance technology, and improve the world around us. Here, you’ll collaborate across disciplines, tackle meaningful projects, and build a career defined by growth, opportunity, and impact.

Position Overview

Woolpert is hiring a Client Experience Specialist to join our dynamic Marketing Team. This position reports to the Director, Client Experience and Events and coordinates and executes client-facing events and experiences, including conferences, trade shows, client meetings, and virtual programs—that strengthen relationships with Woolpert clients and partners. This role manages event logistics of increasing complexity, including timelines, venue and platform selection, vendor coordination, technical needs, catering, and on-site support, working under moderate supervision with some latitude for independent judgment. The role partners with marketing, business development, and sector leaders measure event outcomes and apply feedback to continuously improve the client experience.

We are unable to provide visa sponsorship for this position.  Applicants must already possess work authorization in the country the job is located.

What You Will Do:

- Plans, coordinates, and executes assigned virtual, hybrid, and live client events of increasing complexity, including timelines, run-of-show, registration, and post-event follow-up.
- Organizes event details such as venue and digital platform selection, room blocks, technical and audiovisual needs, catering, signage, entertainment, and shipping of booth and promotional materials.
- Engages with digital platform providers, venues, and vendors to obtain quotes, coordinate requirements, and confirm deliverables; escalates contract and pricing exceptions to senior team members.
- Ensures required permissions, licenses, certificates of insurance, and vendor documentation are secured prior to each event.
- Tracks event budgets, processes invoices and purchase orders, and reconciles actual spending against approved budgets for assigned events.
- Coordinates client and attendee communications, including invitations, registration support, pre-event materials, and post-event outreach.
- Provides on-site and virtual event support, managing setup, attendee experience, speaker and exhibitor needs, and proper technical and physical wrap-up.
- Addresses unforeseen issues or emergencies that arise during events, resolving routine problems independently and consulting senior team members on complex situations.
- Conducts debriefings and evaluations to measure event success; analyzes participant feedback and metrics and recommends improvements for future events.
- Collaborates with marketing, communications, and business development teams to drive event awareness, including social media and promotional campaigns that engage attendees.
- Maintains event calendars, vendor records, attendee lists, and client experience documentation in company systems to support reporting and knowledge sharing.
- Supports the onboarding of less-experienced team members by sharing event procedures, checklists, and templates.
- Performs other duties as assigned.

## TRAVEL REQUIREMENTS:

- Must be able to travel up to 30% of the time for business purposes.
- Travel requirements may include overnight stays, holidays, and/or weekends.

What You Will Bring:

- High school diploma or equivalent required.
- Bachelor’s degree (BA or BS) in Marketing, Communications, Business, or a related field preferred.
- Equivalent combination of education and experience may be considered on a 1:1 basis.
- 3 years of experience in event planning, client experience, marketing coordination, or a related field.
- Experience coordinating logistics for live and/or virtual events, including vendor and venue coordination.
- Working knowledge of event planning practices, including budgeting, logistics, vendor management, and on-site execution.
- Strong organizational and time management skills with the ability to manage multiple events and deadlines simultaneously.
- Effective written and verbal communication skills, with the ability to interact professionally with clients, vendors, and internal stakeholders.
- Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams).
- Ability to exercise judgment on routine matters and seek guidance from senior team members on complex work.
- Ability to maintain confidentiality of client and company information.
- Ability to lift and transport event materials and work non-standard hours during events.
- Valid driver's license required

## PREFERRED EXPERIENCE:

- 5 years of event planning or client experience in a professional services, architecture/engineering, or geospatial environment.
- Experience with trade show and conference exhibit coordination.
- Experience supporting executive-level or client-facing programs.

PREFERRED CERTIFICATIONS, LICENSES, OR TRAINING:

- Certified Meeting Professional (CMP), Certified Special Events Professional (CSEP), or Certified Trade Show Marketer (CTSM).

## PREFERRED KNOWLEDGE, SKILLS & ABILITIES:

- Deep understanding of CRM and proposal management systems preferred.
- Strong business acumen and commercial awareness preferred.

## Benefits You Will Love

Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you’ll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:

- Freedom to Work program: Set your own schedule and location (as appropriate).
- Principal program: Earn the opportunity to become an owner of the firm.
- Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
- Career development: Explore a wide range of learning and growth opportunities within and across industries.
- Health, life, vision, and dental insurance: Cover all your medical bases.
- Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!

Base pay offered may vary depending on job-related knowledge, skills, and experience.

Pay Range $65,800—$82,300 USD

Find out more about what Woolpert has to offer here:  http://woolpert.com/about-us/

Woolpert is an equal-opportunity employer. Woolpert is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  You may view more about EEO on our website: [Equal-Employment-Opportunity-The-Law.pdf](https://woolpert.com/wp-content/uploads/2017/05/Equal-Employment-Opportunity-The-Law.pdf) and [EEO is the Law Poster Supplement](https://woolpert.com/wp-content/uploads/2017/05/EEO-is-the-Law-Supplement.pdf).

Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting your Recruiter

To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via email, the internet, or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. In the event a candidate who was submitted outside of Woolpert's applicant process is hired, no fee or payment of any kind will be paid.

## About Woolpert

## Company Overview
- **One-liner**: Woolpert is a rapidly growing, technology-forward firm delivering end-to-end architecture, engineering, and geospatial solutions globally to improve critical infrastructure.
- **Entity Type**: Private (Employee-Owned)
- **Headquarters**: Dayton, Ohio, USA
- **Founded**: 1911
- **Founders**: Information not publicly available (founded as an engineering and surveying firm in Dayton, Ohio)

## Core Business
- **Primary industry/industries**: Architecture, Engineering, Geospatial (GIS), Data & Technology.
- **Target customers**: Primarily B2B and B2G, serving public-sector (federal, state, local) and private-sector clients in industries including Aviation, Defense, Maritime, Data Centers & Advanced Manufacturing, Water & Energy, Surface Transportation, and Corporate/Institutional.
- **Mission or purpose statement**: "To help our employees, clients, and world progress — to move forward through forward thinking." [woolpert.com](https://woolpert.com/careers/woolperts-culture/)

## Products & Services
Woolpert offers integrated, end-to-end services across five core solution areas:
- **[Architecture](https://woolpert.com/)**: Design services for industrial, logistics, corporate, and institutional facilities.
- **[Engineering](https://woolpert.com/)**: Planning, design, and project management for transportation, water, energy, and advanced manufacturing projects.
- **[Geospatial](https://woolpert.com/)**: Comprehensive geospatial services including aerial survey (via subsidiary Bluesky International), mobile mapping, 3D digital twin development, seafloor mapping, and GIS implementation. A Premier Google Partner and Esri Gold Partner.
- **[Data and Technology](https://woolpert.com/)**: Data management, cloud solutions, machine learning systems for flood prediction, and asset lifecycle management (partnering with Trimble).
- **[Planning and Consulting](https://woolpert.com/)**: Strategic planning and consulting services for large-scale infrastructure and development projects.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: Over 3,000 employees worldwide across 75+ locations. [woolpert.com](https://woolpert.com/about/)
- **Notable Investors/Partners**: The company is employee-owned and has not disclosed traditional VC investors. Key technology partners include Google (Premier Partner), Esri (Gold Partner), and Trimble.
- **Growth Signals**:
    - Certified as a **Great Place to Work** for 9 consecutive years. [woolpert.com](https://woolpert.com/about/)
    - Ranked #7 on Zweig Group's "Hot Firms" list; #15 on ENR's Top 500 Design Firms; #11 on BD+C's Top 50 Engineering/Architecture firms. [woolpert.com](https://woolpert.com/about/)
    - Named in GeoAwesomeness' top 100 global geospatial companies. [woolpert.com](https://woolpert.com/about/)
    - Aggressive acquisition strategy: has integrated 7+ companies since 2019, including **Murphy Geospatial** (400-person firm, Ireland, 2024), **Bluesky International** (UK aerial survey leader, 2025), **UMC Architects** (UK-based, 2025), and **Dawood Engineering** (150-person, US, 2026). [woolpert.com](https://woolpert.com/about/)

## Competitive Advantages
- **Integrated Service Model**: A rare in-house fusion of architecture, engineering, and advanced geospatial/data capabilities, allowing them to own the full project lifecycle from survey to design to management.
- **Industry-Leading Partnerships**: As a Google Premier Partner and Esri Gold Partner, Woolpert has deep ties to the dominant platforms in geospatial technology, granting them access to early features and high-level support.
- **Century-Long Track Record**: Founded in 1911, the company has over 100 years of history, deep client relationships, and a proven ability to adapt and grow.
- **Employee Ownership**: Being 100% employee-owned (through the Principal Program) aligns employee incentives with long-term company success.

## Strategic Focus
Woolpert’s growth strategy centers on organic expansion and strategic acquisitions of "industry-leading companies that share [their] culture." Their current focus is on:
- Expanding their global footprint and service capabilities (evidenced by recent acquisitions in the UK, Ireland, and Europe).
- Deepening their technology and data analytics prowess, particularly in machine learning and digital twins.
- Serving high-growth sectors like data centers, advanced manufacturing, and national defense.

## Why Work Here
Based on Woolpert’s own culture survey and benefits page:
- **Culture**: 92% of employees feel they can take time off when needed; 90% feel welcomed; 87% are proud to tell others they work here. The culture is described as High Performing, Focused, Industry Leading, Supportive, Progressive, and Balanced. [woolpert.com](https://woolpert.com/careers/woolperts-culture/)
- **Work Model**: "Freedom to Work Program" – offers flexibility to work in one of 75+ offices, at home, or on the go. [woolpert.com](https://woolpert.com/careers/)
- **Unique Ownership**: The **Principal Program** allows every employee (not just executives) to become a principal and own shares in the company. [woolpert.com](https://woolpert.com/careers/)
- **Meaningful Work**: Opportunities include aerially mapping the seafloor, designing data centers, planning military installations, and building ML systems for flood prediction. [woolpert.com](https://woolpert.com/careers/)
- **Perks**: Competitive pay, flexible vacation, quality healthcare, health & wellness coaching, fitness reimbursement, employee assistance programs, technology stipends, 401k employer contributions, tuition reimbursement, and pet insurance. [woolpert.com](https://woolpert.com/careers/)

## Sources
1. [Woolpert Homepage](https://woolpert.com/)
2. [Woolpert About Page](https://woolpert.com/about/)
3. [Woolpert Careers Page](https://woolpert.com/careers/)
4. [Woolpert Culture Page](https://woolpert.com/careers/woolperts-culture/)

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