--- title: 'Client Growth Associate at aCommerce' canonical: 'https://feeny.ai/job/client-growth-associate-acommerce-bangkok-cc2wwy1acx12' type: 'job' last_seen: '2026-09-09' --- # Client Growth Associate at aCommerce - **Company:** aCommerce - **Location:** Bangkok, Thailand - **Posted:** 2026-09-03 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/acommerce/jobs/8138618 ## Job description ## ROLE PURPOSE AND DESCRIPTION Goal: As aCommerce SaaS Product Manager Onboarding & Client Growth, you work closely with our product management team and our commercial teams to take our SaaS product EcommerceIQ to market.  We built the most sophisticated ecommerce platform in Southeast Asia, helping some of the largest brands grow their ecommerce faster than on any other platform, due to our powerful promotion tools and extreme volume handling.  We want you to accelerate our Go-To-Market, design all aspects of the off-screen customer experience, challenging and evolving every aspect of the products, services and experience we provide to our clients.  We want you to always be on top of ecommerce and SaaS client growth trends globally, ensuring that we create a benchmark for enterprise SaaS clients in the region.  We want you to listen closely to prospective and existing clients to help us make our products and experience even stronger, and to anticipate market opportunities.  You will our guru for all things SaaS clients, for the product and engineering teams, for the commercial and client services teams, for Finance and for our operations teams. Responsibilities: Create our SaaS clients onboarding and client growth function, in terms of structure, processes and resources, building up a team in line with the growth of our business, for both EIQ SaaS and EIQ Market Insights.  Specifically, this role will be doing: ●        Plan all aspects of our SaaS client onboarding and client growth strategy in conjunction with all stakeholders. Set a clear mission and deploy strategies focused towards that mission ●        Take ownership of customers issues and follow problems through to resolution. Develop service procedures, policies and standards ●        Keep accurate records and document customer service actions and discussions. ●        Able to Analyze statistics and compile accurate reports ●        Improve customer service experience, create engaged customers and facilitate organic growth ●        Determine priorities to create structure and call out gaps based on client expectations and business impact ●        Define every aspect of the client experience and work with all stakeholders to ensure that the clients’ and user experience is nothing less than perfect ●        Work with each of the IQ Product Managers to identify opportunities to improve the SaaS experience of our products ●        Work with the Product Marketing Manager, our training manager and each of the IQ Product Managers to build out the training material, user support material, onboarding and offboarding SOPs, etc. ●        Work with the commercial teams to optimize our GTM strategy ●        Define how we help our clients grow their ecommerce business across multiple channels faster on aCommerce than on any other platform, taking full advantage of our suite of products ●        Work with the marketing teams to optimize our message and to acquire new, high-value clients. ●        Work closely with the Client and Application Support teams ensure a flawless client and user experience ●        Identify possible risks and take measures to prevent these and escalate if needed ●        Keep ahead of industry’s developments and apply best practices to areas of improvement ●        Control resources and utilize assets to achieve qualitative and quantitative targets ●        Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment ## QUALIFICATIONS Technical Qualifications ●        Bachelor Degree, MBA or higher Soft Skills and Other details ●        Experience with managing client operations, client expectations and client success As, ideally in a SaaS context ●        Proven, strong communication skills at senior and junior levels, with commercial, customer support, product, engineering, and marketing teams ●        Understand and able to process data, visualize, map, and investigate big data ●        Ability to articulate complex technical concepts in easy-to-understand for non-technical users and clients ●        Good problem-solving and analytic skills ●        Excellent attention to detail – we love our clients ●        Willingness to ‘get hands dirty’ – we are still a start-up ●        Strong interpersonal, negotiation, and decision-making skills ●        Excellent command of English, both spoken and written ## About aCommerce ## Company Overview - **One-liner**: aCommerce is the largest e-commerce enabler in Southeast Asia, providing end-to-end solutions for global brands to manage, market, and fulfill their online sales. - **Entity Type**: Private (Series D) - **Headquarters**: Bangkok, Thailand - **Founded**: 2013 - **Founders**: Paul Srivorakul, Tom Srivorakul, and John Srivorakul ## Core Business - Primary industry/industries: E-commerce Services (E-commerce Enabler), Supply Chain & Logistics, Digital Marketing, Retail Technology - Target customers: B2B — primarily global and regional brands (e.g., L’Oréal Group, Adidas, Abbott, Unilever, Nescafe, Samsung, Nestle) looking to sell online in Southeast Asia - Mission or purpose statement: "Making E-commerce Easy" ## Products & Services - **E-commerceIQ**: A unified platform providing a 360° view of business operations, including accounting, merchandising, performance marketing, account management, fulfillment and logistics, omnichannel order management, and business intelligence. - **Warehouse & Order Fulfillment**: Physical storage and shipping services across 8 advanced fulfillment centers in the region. - **Online Store Development**: Building high-performing, user-friendly online stores tailored to brand needs. - **E-commerce Marketing**: Targeted digital marketing services to attract and convert customers. - **Online Brand Management**: Establishing and maintaining consistent brand presence across online channels. - **Customer Service Solutions**: Fast, reliable support for end customers. - **Live Stream Solution**: Interactive live shopping capabilities, supported by 20+ live streaming studios across the region. - **Consultation & Training**: Expert guidance to elevate client e-commerce strategy and team skills. - **EcommerceIQ Market Insights**: Analytics suite (formerly BrandIQ) providing measurable data and actionable insights for online commerce strategy. - **AskIQ**: AI-powered tool for natural language competitor queries and data synthesis. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding raised of **$118.8M** (Series D stage) - **Notable Investors/Partners**: Ardent Capital (founding investor), Inspire Ventures, NTT DOCOMO Ventures, Sumitomo Corporation Equity Asia Limited, Sinar Mas Indonesia, MDI Ventures (Telkom Indonesia fund), Indies Capital Partners, Blue Sky, Cyberagent Ventures, JL Capital, DKSH - **Growth Signals**: - Raised one of the largest Series A rounds in Southeast Asia ($10.7M) - Has achieved group profitability (announced post "aCommerce 2.0" initiative) - Operates in 5 countries (Thailand, Indonesia, Singapore, Malaysia, Philippines) with 1,000+ employees - Over 33% average month-on-month revenue growth in Indonesia at one point - Won Google Global Premier Partner Award for Search Innovation - Launched AI innovations including AskIQ, GEO optimization, and smart PDP generation ## Competitive Advantages - **Scale & Reach**: The largest e-commerce enabler in SE Asia with offices in 5 countries and 8 fulfillment centers, giving unmatched physical infrastructure. - **Integrated Ecosystem**: Unlike competitors with fragmented tools, aCommerce offers a unified platform (EcommerceIQ) that combines fulfillment, marketing analytics, and AI-powered data synthesis. - **Deep Regional Expertise**: Over a decade of experience (since 2013) navigating the complex and diverse SE Asian e-commerce landscape. - **AI-First Innovation**: Actively investing in AI tools for commerce (AskIQ, automated ad creation, shelf intelligence) to provide a competitive edge for clients. - **Strong Brand Partnerships**: Long-term relationships with global giants like L’Oréal, Adidas, Unilever, Samsung, and Nestle serve as powerful social proof. ## Strategic Focus - **"aCommerce 2.0" Initiative**: A pivot towards profitability and sustainable growth, which has reportedly been achieved. - **AI-Powered Intelligent Commerce**: Deep investment in AI to automate and optimize e-commerce operations, from competitor analysis to content generation. - **Live Commerce Expansion**: Leveraging 20+ live streaming studios to capture the booming live shopping trend in SE Asia. - **Regional Domination**: Continuing to strengthen its position as the go-to partner for global brands in Southeast Asia. ## Why Work Here - **E-commerce Career Launchpad**: aCommerce positions itself as a place where employees build a "CAREER in e-commerce," not just a job, with exposure to all facets of the industry in a fast-growing market. - **Growth & Learning**: Access to leaders and subject matter experts, with opportunities to understand business strategy and direction. - **Culture & Perks**: Known for investing in employees with solid healthcare, comfortable workspaces, attractive work locations, flexible work arrangements, and free lunch. - **Scale & Impact**: Opportunity to work with the region's largest e-commerce enabler and top global brands, directly impacting their success. - **Diversity & Inclusion**: Committed to equal opportunities and a work environment free of discrimination and harassment. - **Work Policy**: Information on remote/hybrid policy is not explicitly stated, but "flexible work arrangements" are mentioned as a perk. ## Sources 1. [acommerce.asia - About Page](https://www.acommerce.asia/about/) 2. [acommerce.asia - Main Site](https://www.acommerce.asia/) 3. [acommerce.asia - Careers Page](https://www.acommerce.asia/career/) 4. [CB Insights - aCommerce Profile](https://www.cbinsights.com/company/acommerce) 5. 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