--- title: 'Client Information Technology Support Specialist at CaseGuard' canonical: 'https://feeny.ai/job/client-information-technology-support-specialist-caseguard-arlington-ykgw2m9pqprp' type: 'job' last_seen: '2026-09-08' --- # Client Information Technology Support Specialist at CaseGuard - **Company:** CaseGuard - **Location:** Arlington, VA - **Posted:** 2026-02-27 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/caseguard/jobs/5136421008 ## Job description The Client Information Technology Support Specialist serves as the primary point of contact for clients, providing support via phone, email, and chat on product functionality, pricing, troubleshooting, and availability. This role resolves software issues related to installation, configuration, performance, and usage while documenting bugs and collaborating with the development team.eds. ## Responsibilities - Communicate with customers via phone, email, and chat. - Provide knowledgeable answers to questions about the product, the plans, pricing, troubleshooting, and availability. - Troubleshoot and resolve software issues reported by clients, including installation, configuration, performance, and usage problems. - Writing troubleshooting articles on common issues and ability to record videos to walk users through fixing the issue. - Create tickets and report bugs for the dev team to fix. - QA the software. - Data entry in various platforms. - Manage our existing clients and keep them updated with the most recent product functions, tools, and help materials. - Travel to represent CaseGuard at conferences across various industries, including law enforcement and government agencies, and providing on-site training to clients. ## Qualifications - A bachelor's degree or associate's degree in Information Technology, Computer Science, or a related field is required. - 1 - 3 years of relevant work experience. - Strong technical support skills, including troubleshooting desktop computers and other information technology needs - Excellent phone etiquette and excellent verbal, written, and interpersonal skills. - Knowledge of Windows operating system and software applications - Experience with video editing and digital media is a plus Benefits: - Competitive Salary - Stock Option - Medical, Dental, and Vision Insurance - 401K - Paid Vacation - Ten paid holidays per year - Friendly and Learning environment Pay Range: $65,000 - $75,000 Annually ## About CaseGuard CaseGuard is a software company that helps law enforcement agencies, federal agencies, hospitals, schools, airports, and others manage all their media redaction needs in one easy-to-use redaction software. CaseGuard Studio is one of its kind. Our team is driven by a passion for great software design, the creation of great products, and the creative process, CaseGuard implements innovative ideas across multiple services and agencies. We at CaseGuard invest in people. We nurture skills that are consistent with both our values and our future strategy. Our passionate pursuit of excellence, the application of our creativity to solve our clients’ challenges, our technical expertise, and our collaborative spirit are measures of our success. ## About CaseGuard ## Company Overview - **One-liner**: CaseGuard provides AI-powered redaction, transcription, and investigation software that automates the masking of sensitive information across video, audio, images, and documents for law enforcement, government, legal, and regulated industries. - **Entity Type**: Private - **Headquarters**: Arlington, Virginia, United States - **Founded**: 2014 - **Founders**: Sean Abas (CEO, Co-Founder) ## Core Business - **Primary industry/industries**: Data Security Software, AI Redaction, Digital Investigation - **Target customers**: B2B, primarily serving law enforcement agencies, federal agencies, legal departments, hospitals, schools, airports, financial services, casinos, media & entertainment, call centers, and crisis centers. - **Mission or purpose statement**: "Eliminate the need to draw a redaction effect frame by frame" by providing the most accurate, secure, and reliable redaction, transcription, and investigation tool. The company is focused on transforming data privacy through technology that creates real impact. ## Products & Services - **AI Redact**: The core product—a platform that uses AI to automatically detect and redact PII, PHI, and PCI in video, audio, images, and documents. Supports body-worn cameras, CCTV, dash cams, PDFs, emails, and crime scene photos. Claims to automate up to 95% of redaction work. - **AI Transcribe & AI Translate**: Converts hours of audio to text instantly with AI transcription, automatically identifies speakers, detects sensitive data, and enables translation into 100+ languages. - **AI Investigate**: A suite of 30+ redaction and enhancement tools for investigators, including photo/video enhancement, tattoo detection, and audio transcription. - **Collaborative Workspace**: A platform for teams of 5 to 100+ to redact, collaborate, share status updates, and maintain audit trails for compliance workflows. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company) - **Key Metric**: Annual Revenue of **$3.8M** (estimated, per LinkedIn data). Total funding is not publicly disclosed. - **Notable Investors/Partners**: Not publicly listed. The company is privately held (FinalCover LLC). - **Growth Signals**: - **Headcount**: 39 employees (+13.6% YoY, +6 people). - **LinkedIn Followers**: 6,182 (+17.2% yearly growth). - **Active Job Postings**: 12 open roles. - **Traffic**: Monthly website visits of 28,102 (+16.9% monthly, +5.3% yearly). - **Tenure**: Founded in 2014, with over 12 years of experience in the redaction space. ## Competitive Advantages - **On-Premise & Air-Gapped Deployment**: The software runs locally on customer machines, including air-gapped networks without internet, keeping all data fully under the customer's control—a critical differentiator for government and law enforcement clients. - **Compliance-Ready**: Redactions are permanent, metadata is scrubbed, and the platform is compliant with HIPAA, FOIA, CJIS, and GDPR. - **Unlimited Redactions**: All plans include unlimited redactions and file uploads, replacing tedious manual processes. - **Speed**: Claims to redact files 98% faster than manual methods and blur faces/license plates 80% faster from body-worn cameras. - **Multi-Format Support**: One platform handles video, audio, images, and documents, reducing the need for multiple tools. ## Strategic Focus - **Expanding Engineering Talent**: Actively hiring for key technical roles (ML Engineer - Computer Vision, Senior Backend, Senior Frontend, Full Stack, DevOps) in Arlington, VA, signaling a focus on product development and AI model refinement. - **Deepening Government & Regulated Industry Penetration**: Continued focus on serving law enforcement, federal agencies, healthcare, and legal sectors where security and compliance are paramount. - **AI Innovation**: Emphasis on computer vision, object detection, facial recognition, and Large Language Models (LLMs) to improve automation and accuracy. ## Why Work Here - **Culture**: The company describes a culture of "growth & collaboration," built on "trust, support, and teamwork." They emphasize empowering employees and creating an environment where everyone can grow. - **Mission-Driven Work**: Employees work on technology that directly impacts data privacy and public safety for law enforcement and government agencies. - **Benefits**: Competitive salary, stock options, medical/dental/vision insurance, 401K, paid vacation, and ten paid holidays per year. Also offers gym memberships. - **Work Environment**: Hybrid/Office-based in Arlington, VA. Some roles (like Regional Sales Executive) are listed as remote. The engineering team works on a modern tech stack including Angular, Kubernetes, AWS Lambda, TensorFlow, GitLab, and Python. - **Team Size & Growth**: With only 39 employees, new hires can have significant impact and ownership. The company is in a growth phase (13.6% headcount YoY increase). - **Office Location**: HQ is at 1700 N Moore St, Suite 1701, Arlington, VA 22209, in the Rosslyn area near Washington D.C. ## Sources 1. [CaseGuard Website](https://caseguard.com/) 2. [CaseGuard Careers Page (Greenhouse)](https://job-boards.greenhouse.io/caseguard) 3. [CaseGuard LinkedIn Profile](https://www.linkedin.com/company/caseguardllc) 4. [CaseGuard "Why Us" Page](https://caseguard.com/why-us/) ## Other roles at CaseGuard - [Software Engineer - Backend](https://feeny.ai/job/software-engineer-backend-caseguard-arlington-3rdmehadc6nt) — Arlington, VA - [UI/UX Designer](https://feeny.ai/job/ui-ux-designer-caseguard-arlington-09t25v0s3xhv) — Arlington, VA - [Account Manager](https://feeny.ai/job/account-manager-caseguard-arlington-xyac82djwb4a) — Arlington, VA - [Senior Software Engineer — C# / WPF](https://feeny.ai/job/senior-software-engineer-c-wpf-caseguard-arlington-fcer37ba1fs9) — Arlington, VA - [Senior Software Engineer – Frontend](https://feeny.ai/job/senior-software-engineer-frontend-caseguard-arlington-6b9rft0fx80x) — Arlington, VA - [Senior Software Engineer – Backend](https://feeny.ai/job/senior-software-engineer-backend-caseguard-arlington-fqntdxpcy920) — Arlington, VA - [Content Writer](https://feeny.ai/job/content-writer-caseguard-arlington-fq3vr1phfwgn) — Arlington, VA - [Regional Sales Executive](https://feeny.ai/job/regional-sales-executive-caseguard-arlington-bxw8hssz5c6h) — Arlington, VA - [Machine Learning Engineer - Computer Vision](https://feeny.ai/job/machine-learning-engineer-computer-vision-caseguard-arlington-65sgcx4hm18h) — Arlington, VA - [DevOps Engineer](https://feeny.ai/job/devops-engineer-caseguard-arlington-029535hcgj4a) — Arlington, VA