---
title: 'Client Liaison at Sotheby''s'
canonical: 'https://feeny.ai/job/client-liaison-sotheby-s-london-apqr676w2m8p'
type: 'job'
last_seen: '2026-09-21'
---

# Client Liaison at Sotheby's

- **Company:** Sotheby's
- **Location:** London, United Kingdom
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-09-21
- **Apply:** https://job-boards.greenhouse.io/sothebys/jobs/6198738004

## Job description

## ABOUT SOTHEBY'S

Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.

The Bids & Client Services Department is the first and most highly visible contributor to the client experience at Sotheby’s London. We are seeking a poised and professional Client Liaison to join our front of house team at Sotheby’s New Bond Street in London. As the first point of contact for clients, visitors, and guests, the Client Liaison plays a vital role in upholding the Sotheby’s standard of excellence, ensuring a welcoming and seamless experience from the moment they enter the building.

This is a full-time position working 40hrs per week Monday to Friday

## KEY RESPONSIBILITIES:

- Greet and direct clients, visitors, and staff with warmth, professionalism and discretion.
- Manage incoming calls, emails, and general inquiries, providing information or directing them appropriately.
- Assist clients with general inquiries through the possession of thorough and current knowledge of the Company’s international sale and exhibition calendars, special events, departments, personnel and their building locations, names and titles of Sotheby’s senior management and executive officers.
- Performing Valuations desk research, liaising with relevant Specialist, or providing alternative referrals
- Handling, unpacking and labelling incoming property according to training and established procedures
- Maintain fluid operation of Sotheby’s front of house spaces ensuring they reflect Sotheby’s brand and client experience standards.
- Coordinate visitor access, including security protocols and visitor registration.
- Support London auctions by processing and executing in-person paddle and bid registrations, operating Sotheby's online bidding platform, and providing back-office/Bids support where needed.
- Accountable to demonstrate a thorough understanding of the Company’s domestic and international auction process to effectively communicate with existing and potential clients.
- Support administrative tasks for the team inclusive of organising auction calendar invites, coordinating office supply orders, updating daily reference materials and reports.
- Responsible for exhibition-related activities including: knowledge of department experts, sale highlights and lot locations; creation of new client accounts
- Coordinate with Specialist and Non-Specialist departments to ensure that clients’ needs are met
- Proactively address client concerns and issues as appropriate and take ownership of solving the clients’ issue
- Contribute to new Client Experience initiatives and trainings as directed by manager
- Providing Cashiers desk support as necessary
- Occasionally supporting Cloakroom as necessary
- Participate in ad hoc projects as needed
- Must adhere to required front of house attire during all working hours
- Must be available to work onsite, with a projected schedule of Monday to Friday. Available to work early mornings, evenings, and weekends as necessary.

## QUALIFICATIONS:

- Superior interpersonal and communication skills with a pleasant client service-oriented attitude
- Proven experience employing problem solving skills when dealing with internal and external clients
- Team player with a positive working rapport with colleagues
- Educated to degree level (or equivalent)
- Calm demeanor with an ability to multi-task in a high traffic environment
- Process driven, logical thinker
- Strong comfort with Microsoft Office & Google Suite - prior experience with SAP, Salesforce, Freshdesk, Client Databases, or other Sotheby’s systems is preferable
- General knowledge of art history and art market preferred
- Previous experience in a client service driven industry
- Foreign language(s) a plus

To view our Candidate Privacy Notice for the US, please [click here](https://www.sothebys.com/en/docs/pdf/candidate-privacy-notice.pdf).

To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please [click here](https://www.sothebys.com/en/docs/pdf/final-v1-sothebys-recruitment-privacy-notice-uk-hk-france-and-switzerland-31-january-2022.pdf?locale=en).

The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.

## About Sotheby's

## Company Overview
- **One-liner**: Sotheby’s is the world’s premier destination for art and luxury, providing access to exceptional objects through auctions, private sales, and e-commerce.
- **Entity Type**: Private (acquired by Patrick Drahi in 2019)
- **Headquarters**: New York City, USA (global headquarters at the Breuer building, 945 Madison Avenue) with a network spanning 40 countries
- **Founded**: 1744
- **Founders**: Samuel Baker (first auction under his name on 11 March 1744)

## Core Business
- Primary industry: Fine art and luxury auction house, art marketplace, and art-related financial services.
- Target customers: Collectors, art enthusiasts, institutions, and luxury consumers (B2C and B2B).
- Mission/purpose: “Promotes access to and ownership of exceptional art and luxury objects” and believes in the transformative power of art and culture, committed to inclusivity, sustainability, and collaboration.

## Products & Services
- **Auctions**: Live and hybrid digital auctions across 70 categories including Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, Design, collectible cars (via RM Sotheby’s), and real estate (via Concierge Auctions).
- **Private Sales**: Direct, confidential sales for clients seeking discretion.
- **BuyNow Marketplace**: E-commerce platform for immediate purchase of art and luxury items.
- **Sotheby’s Financial Services**: Art lending and capital solutions; has originated more than $12 billion in loans since inception.
- **Sotheby’s Advisory**: Strategic advisory for collectors and institutions.
- **Sotheby’s Institute**: Educational programs on art business and connoisseurship.

## Market Standing
- **Valuation**: Not publicly disclosed (privately held).
- **Key Metric**: Annual worldwide sales turnover in excess of $7 billion (as of recent reports).
- **Notable Investors/Partners**: Owned by Patrick Drahi (media and telecom entrepreneur). No other major external investors disclosed.
- **Growth Signals**: First auction house to successfully shift to hybrid digital auction format during the pandemic; pioneered AI and scientific research in-house; expanded to 40 countries with 80 offices; continues to innovate with mobile and web experiences.

## Competitive Advantages
- **Heritage & Trust**: Oldest and largest internationally recognised fine art auction house (since 1744).
- **Global Reach**: Network of specialists in 40 countries and 80 offices covering 70 categories.
- **Innovation Track Record**: First to hold auctions in Asia (1973), first to use satellite bidding (1960s), first to sell a work for over $100 million (2004), and early adopter of e-commerce (2000) and AI (2018).
- **Integrated Services**: Only full-service art financing company (Sotheby’s Financial Services) combined with auctions, private sales, and retail.

## Strategic Focus
- Digital transformation and hybrid auction formats to capture online sales growth.
- Expansion into new luxury categories (e.g., collectible cars, real estate) and geographies (e.g., China).
- Deepening client relationships through data-driven insights and personalized experiences.
- Commitment to diversity, equity, and sustainability as core values.

## Why Work Here
- **Culture**: Entrepreneurial, client-first, passionate, and innovative. Values include “dream big, challenge the status quo, relentlessly pursue innovation.”
- **Diversity & Inclusion**: Strong commitment to equality and diverse backgrounds; endorsed by senior management.
- **Benefits**: Competitive compensation, health/dental/vision insurance, fertility and growing family support, 401(k) with company match, paid parental leave, gym reimbursement, education assistance, and access to world-class art museums and galleries.
- **Work Environment**: Hybrid/remote options available for some roles (e.g., Payroll Manager listed as New York/Remote). Offices in major cities globally.
- **Growth**: Internal mobility encouraged; opportunities for cross-functional exposure through Internship, Associates, and Mobility programs.

## Sources
1. [sothebys.com](https://www.sothebys.com/en/about) – About Us page (company description, mission, values)
2. [sothebys.com](https://www.sothebys.com/en/about/careers) – Careers page (benefits, values, social impact)
3. [sothebys.com](https://www.sothebys.com/en/about/our-history) – History page (founding, key milestones, acquisition by Drahi, sales turnover)
4. [greenhouse.io](https://job-boards.greenhouse.io/sothebys/jobs/5988535004) – Job listing page (global headquarters location, financial services stats, office locations)
5. [sothebys.com](https://www.sothebys.com/en/) – Homepage (overview of categories and services)

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