---
title: 'Client Manager, APAC at Symplicity'
canonical: 'https://feeny.ai/job/client-manager-apac-symplicity-brisbane-23zbfs0m6x4m'
type: 'job'
last_seen: '2026-09-07'
---

# Client Manager, APAC at Symplicity

- **Company:** Symplicity
- **Location:** Brisbane, Australia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-23
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/symplicity/0991b7d6-2908-4372-9cc5-28e0cf2cfd0a

## Job description

The Client Manager will partner with clients through the lifecycle supporting their ongoing success and continued expansion of their use of Symplicity solutions. You will not only be a solution expert, but maintain strong business and analytical skills to unpack various client challenges and act as their trusted advisor in the implementation of these projects. The role will have you working closely across functional areas to ensure that that our team is responding to client challenges and performing at the highest possible levels.

Essential Duties

- Advance a trusted advisor relationship while driving towards successful delivery and implementation of any new services.
- Identify upsell and cross-sell opportunities within client base and work with Account Executives to ensure these opportunities.
- Continue expertise on industry and client best practices and trends.
- Develop client case studies, success stories, and references.
- Lead efforts to identify and turn around at-risk clients.
- Encourage customer feedback and participation through webinars, roadshows and feedback sessions.
- Work with the billing team to assist in any issues, invoices, and new sales quotes.
- Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Transition Support Specialists.
- Facilitate discovery workshops to elicit client project requirements and document these accordingly
- Map Symplicity solution capabilities to client business requirements
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity Systems.
- Opportunity abounds at Symplicity, as such, other duties may be assigned.

## Minimum Qualifications

- Bachelor’s degree
- Detail oriented; problem solving skills
- Communication skills (verbal and written)
- Strong interest in the Higher Education space
- Outgoing, high energy, friendly personality
- Personal initiative, self-motivated
- Team player, cooperative, flexible
- Ethical business standards
- Be willing to go to the office in Brisbane once or twice a week

## About Symplicity

## Company Overview
- **One-liner**: Symplicity provides smart student experience platforms to over 2,000 colleges and universities worldwide, managing career services, student conduct, and accommodations.
- **Entity Type**: Private (owned by Volaris Group)
- **Headquarters**: Arlington, Virginia, United States (3003 Washington Blvd, Suite 900)
- **Founded**: 1996
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Higher Education Technology (EdTech)
- **Target customers**: Colleges and universities (B2B), serving students and administrators
- **Mission**: Empower colleges and universities to increase student engagement and outcomes by creating an inclusive and supportive student experience that extends beyond graduation.

## Products & Services
- **Career Services Platform**: SaaS solution for managing internships, jobs, career counseling, employer relationships, and student outcomes.
- **Student Conduct & Case Management**: Software for tracking student behavior, Title IX cases, incidents, and conduct hearings.
- **Disability & Accessibility Services**: Tools for managing accommodation requests, faculty notifications, and student communication.
- **Symplicity CSM (Client Success Management)**: Platform for institution-client relationship management.
- **Residence Life & Student Life**: Solutions for housing assignments, room management, and student engagement events.
- Additional modules for academic advising, assessment, and employer relations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: Annual Revenue of USD $60,000,000 (estimated)
- **Notable Investors/Partners**: Acquired by Volaris Group (2016); prior investor: H.I.G. Capital. Partnerships with 2,000+ global institutions.
- **Growth Signals**: Global presence across 16 countries; acquired Orbis Communications (2021) and Contratanet (2018); workforce of 185 employees with technical and support teams distributed globally.

## Competitive Advantages
- **Long-established leader**: Founded in 1996, Symplicity has deep domain expertise and a large installed base in higher education.
- **Comprehensive product suite**: Covers career, conduct, accessibility, and residence life, reducing the need for multiple vendors.
- **Global reach**: Operations in US, Australia, Brazil, UK, Mexico, and other countries, with localized solutions.
- **Customizable and white-label**: Institutions can customize the platform and brand it as their own.
- **Integration capabilities**: Strong tech stack (React, Angular, Python, Java, Salesforce, HubSpot, etc.) allows seamless integration with campus ecosystems.

## Strategic Focus
- **Current priorities**: Enhancing student employability outcomes, expanding international footprint, and deepening product analytics. Symplicity emphasizes "holistic student experience" and is investing in AI and automation to improve engagement and administrative efficiency.
- **Growth direction**: Continues to acquire complementary software (e.g., Orbis Communications) to broaden capabilities and enter new geographies.

## Why Work Here
- **Culture highlights**: Flexible work environments (over 50% of staff remote); strong emphasis on work/life balance; supportive and collaborative team culture; encourages creativity and innovation via hackathons and meet-ups.
- **Remote/hybrid policy**: Highly flexible – more than half of employees work remotely, with accommodation for different time zones and special arrangements.
- **Notable perks**: Full health insurance (medical, dental, vision), 401k match, commuter benefits, health and wellness breaks, 24/7 snacks/coffee/tea for in-office staff, group sports, training programs.
- **Engineering culture**: Hackathons produce real solutions; teams use modern tech stack (React, Angular, Python, Docker, etc.); collaborative and impactful work.

## Sources
1. [Symplicity.com - About](https://www.symplicity.com/about)
2. [Symplicity.com - Join Us (Careers)](https://www.symplicity.com/about/join-us)
3. [LinkedIn - Symplicity Company Page](https://linkedin.com/company/symplicity-corporation)
4. [CB Insights - Symplicity](https://www.cbinsights.com/company/symplicity)

## Other roles at Symplicity

- [Account Executive - Western US](https://feeny.ai/job/account-executive-western-us-symplicity-arizona-e92gg09qpj28) — Arizona
- [Account Executive - Western US](https://feeny.ai/job/account-executive-western-us-symplicity-utah-7awx6qrytqwb) — Utah &, NV