--- title: 'Client Manager at APPARATUS' canonical: 'https://feeny.ai/job/client-manager-apparatus-new-york-8458qfpztk2f' type: 'job' last_seen: '2026-11-03' --- # Client Manager at APPARATUS - **Company:** APPARATUS - **Location:** New York, NY - **Posted:** 2024-08-26 - **Last confirmed live:** 2026-11-03 - **Apply:** https://job-boards.greenhouse.io/apparatus/jobs/5278124004 ## Job description ## CLIENT MANAGER APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally. This role manages and cultivates client relationships and a corresponding book of business within a specific territory. The Client Manager serves as the primary contact for interior designers, architects, end-users and purchasing agents, requiring a high degree of aesthetic and technical knowledge and elevated communication ability to manage these relationships effectively. This is an in-person role based in our New York Gallery. ## RESPONSIBILITIES Client Relationship Management and Business Development - Serves as primary representative of APPARATUS in allocated sales territories. - Develops deep knowledge of and effectively shares APPARATUS product and brand story to drive client engagement and sales. - Consistently executes approved brand activities to grow business in territory, including follow-ups, thank you notes, re-engagement correspondence, micro-events and studio visits. - Represents APPARATUS with elevated presentations for clients to walk them through collections including in-person, digitally and by phone, to explore all client needs and possible APPARATUS solutions. - Provides consistently positive and engaging client experience through accurate information, timely response, and warmth in communication. Sales Process and Order Management - Manages client orders efficiently through the sales process and in the utilization of Salesforce including quoting, invoicing, billing, order completion and shipping. - Manages client expectations effectively by building an understanding of cross-functional processes and structures and what is possible and not possible. - Provides follow-up care and problem-solving as needed. - Performs to established KPIs through company-directed tasks and activities to achieve goals. Gallery Operations and Brand Standards - Manages aesthetic and operational oversight of the New York gallery and escalates any maintenance issues as needed. - Partners with the New York Sales team to lead client experience standards, maintain the upkeep of visual standards, and continually refine client engagement within the gallery. - Partners with Sales Director and Brand team to develop and implement both large- and small-scale events in the gallery, with a focus on continued community building. - Ensures implementation and upkeep of headquarters policies and procedures. Business Analysis and Sales Support - Utilizes reporting to manage book of business, recognizes areas of opportunity and partners with leadership to create and deploy outreach strategies to optimize sales in territory. - Consistently seeks to support the global APPARATUS sales team with client needs by developing and delivering solutions to maintain the highest level of client experience and reaching monthly and yearly sales goals. ## QUALIFICATIONS - 3-6 years elevated sales experience in a similar client-facing role in either the interior design industry or with luxury products. - Proven ability to develop and maintain ongoing client relationships. - Knowledge and interest in contemporary design. - Experience in a business that requires a team to execute the common vision, understands the value of the individual and the team. - Proven ability in a high-paced environment that values consistency, efficiency, and excellence. ## SKILLS - Excellent time-management skills, independent drive, and the ability to work under pressure while delivering a positive and elevated on-brand experience. - Excellent verbal and written communications skills. - Able to build rapport quickly and effectively with different personalities. - Curious and resourceful approach to learning. - Comfortable with a majority computer-based workload and the need for accuracy. - Strong aesthetic and presentation skills, with a keen eye for detail. - Strategic and solutions-based thinker. - A consistently positive attitude displayed both as an individual and within a collaborative team of peers and management. - Ability to respond professionally to critical feedback and proactive in seeking support and help when needed. ## WORK SCHEDULE - Full-time gallery hours Monday through Friday - Longer hours and weekend availability as needed - Travel as needed ## PERFORMANCE REVIEW AND CHECK-INS SCHEDULE - Regular check-ins. - Annual performance review. Salary from $90,000 (inclusive of salary and commission) This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our New York Gallery. Must be legally authorized to work in the U.S.without sponsorship. ## About APPARATUS ## Company Overview - **One-liner**: APPARATUS is a New York-based interdisciplinary design studio that creates lighting, furniture, and objects, blending modernist principles with handcrafted luxury. - **Entity Type**: Private (Privately Held) - **Headquarters**: New York, New York, United States - **Founded**: 2012 - **Founders**: Gabriel Hendifar and Jeremy Anderson ## Core Business - **Primary industry**: Luxury design, furniture and lighting manufacturing, retail (classified as Retail Luxury Goods and Jewelry on LinkedIn). - **Target customers**: B2C (luxury consumers, interior designers) and B2B (architects, hospitality, commercial projects). - **Mission/purpose**: “Objects are accessories to the human experience and enrich the way we live.” The studio follows the modernist principle of *Gesamtkunstwerk* (total work of art), where each collection creates a holistic world. ## Products & Services - **Lighting**: Hand-patinated brass fixtures combined with materials like marble, suede, horsehair, lacquer, and porcelain. Made in the studio’s dedicated New York factory. - **Furniture**: Chairs, tables, and other pieces that balance mechanization with handcraft. - **Objects**: Decorative accessories that complete the studio’s vision. - **Interior Design**: Full-service interior design for residential and commercial spaces, staffed by an in-house interiors team. - **Galleries**: Showrooms in New York (124 W 30th St), Los Angeles, and London that communicate the studio’s design ethos. ## Market Standing - **Valuation**: Not disclosed (private company). - **Estimated Revenue**: USD 5,000,000 – 25,000,000 per year (LinkedIn estimate). - **Employees**: 53 as of 2026, with year-over-year growth of +6.7% (LinkedIn). - **Notable Investors/Partners**: Not publicly listed; the company is independently owned. - **Growth Signals**: LinkedIn follower growth of +21.6% year-over-year; active hiring in product design, interiors, manufacturing, and sales; expansion of galleries (London opened in recent years). ## Competitive Advantages - **Artistic direction**: CEO and Artistic Director Gabriel Hendifar drives a singular vision that is rare in the luxury design space. - **In-house manufacturing**: A dedicated factory in Brooklyn, New York, allows close control over craftsmanship and material quality. - **Handcrafted luxury**: Each piece emphasizes the human hand, using hand-patinated brass and sensual materials, creating a distinct aesthetic that is difficult to replicate. - **Strong brand identity**: The “total work of art” approach and high-end gallery presence in three major cities create a compelling brand story. ## Strategic Focus - **Growth**: Continued expansion of the gallery network and product categories. - **Talent acquisition**: Currently hiring for Senior Product Designer, Interior Designer, Finishing Manager, and Client Manager (London), indicating a focus on scaling design, production, and sales teams. - **Craft & quality**: Maintaining the balance between mechanization and hand-made perfection while growing production. ## Why Work Here - **Culture**: The company describes itself as “distinguished by a rare blend of courtesy and intellectual energy.” Employee reviews (3.2/5 overall) highlight compensation (3.8) and culture (3.6) as strengths, though work-life balance (3.1) and career growth (3.1) are areas for improvement. - **Work Environment**: Hands-on roles in manufacturing (Red Hook, Brooklyn) and design-forward roles in the New York studio; also opportunities in Los Angeles and London. - **Notable Perks**: Not explicitly listed, but the company offers a creative, collaborative environment focused on high-end craftsmanship. - **Engineering/Design Culture**: Emphasis on small-studio craftsmanship, prototyping, and material exploration. The studio values “life experience and inspired ideas” in candidates. ## Sources 1. [apparatusstudio.com – About](https://apparatusstudio.com/pages/about) 2. [apparatusstudio.com – Careers](https://apparatusstudio.com/pages/careers) 3. [greenhouse.io – Jobs at APPARATUS](http://job-boards.greenhouse.io/apparatus) 4. [linkedin.com – APPARATUS company page](https://www.linkedin.com/company/apparatus-studio) ## Other roles at APPARATUS - [Order Coordinator](https://feeny.ai/job/order-coordinator-apparatus-new-york-k7985401523h) — New York, NY - [Sales Director, Miami](https://feeny.ai/job/sales-director-miami-apparatus-miami-ekv37z0yq84d) — Miami, FL - [Finishing Manager](https://feeny.ai/job/finishing-manager-apparatus-red-hook-production-09583sznm5b8) — Red Hook Production - [ASSISTANT PRODUCT DESIGNER](https://feeny.ai/job/assistant-product-designer-apparatus-new-york-ea3970era175) — New York, NY - [Assembly Associate](https://feeny.ai/job/assembly-associate-apparatus-red-hook-production-21rafj6sbyvz) — Red Hook Production - [Finishing Associate](https://feeny.ai/job/finishing-associate-apparatus-red-hook-production-gz8fnzg7a7jw) — Red Hook Production - [Craft Associate](https://feeny.ai/job/craft-associate-apparatus-red-hook-production-w5fsakxe2n7f) — Red Hook Production - [INTERIOR DESIGNER](https://feeny.ai/job/interior-designer-apparatus-new-york-hw5x9886xdqm) — New York, NY - [Client Manager](https://feeny.ai/job/client-manager-wpp-media-adelaide-f0d7dmsvmxr6) — Adelaide, Australia - [Client Manager](https://feeny.ai/job/client-manager-baidu-usa-mountain-view-spzpxgstpd5f) — Mountain View, CA