---
title: 'Client Operations Specialist at AHEAD'
canonical: 'https://feeny.ai/job/client-operations-specialist-ahead-united-states-zz72vmrtnghf'
type: 'job'
last_seen: '2026-10-23'
---

# Client Operations Specialist at AHEAD

- **Company:** AHEAD
- **Location:** United States
- **Compensation:** $75k–$100k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-10-23
- **Apply:** https://jobs.lever.co/thinkahead/f4464fa9-bcb8-4968-be9d-c565a89a0d2b

## Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Client Operations Specialist

The Client Operations Specialist is responsible for assisting assigned Client Directors in protecting and increasing the Gross Profit Margin (GPM) and customer satisfaction through a heightened level of client service and daily attention. Develops and maintains strong pre and post-sales contact with assigned company Accounts in order to facilitate positive and productive long-term relationships.

Roles and Responsibilities

- Manage transaction lifecycle from quote to cash – identify account requests and coordinate/manage internal support team resources to ensure customer satisfaction
- Review, manage, and maintain pipeline and forecast with assigned Client Directors. Schedule regular/reoccurring meetings to review opportunities that need to be added and/or updated in [Salesforce.com](http://Salesforce.com)
- Work independently with assigned customers to address questions/issues and provide timely solutions; engage with internal/external support team on resolution
- Assist in structuring deals with Client Directors. Prepare customer pricing and proposals for assigned accounts using the parameters set by assigned Client Directors per account
- Work with assigned Client Directors to develop and maintain vendor relationships in order to gain improved communication, increased discounts, and fast turnaround on registration/special pricing requests
- Accept all customer orders; verify bookable documents are complete and accurate prior to booking
- Coordinate monthly meetings with accounts receivable to review invoice aging reports and past due invoices for assigned accounts
- Develop and maintain Client Profiles for assigned accounts. Maintain records pertaining to past quotes in order to strategically provide current quotes and proposals.
- Provide ‘value-add’ services to assigned accounts as requested) SLA, PPT, presentations, order history, etc.) while having a clear understanding of the client’s internal structure and process

## Qualifications

- Bachelor’s degree is required
- 2-3 years of Sales Support preferred, in the Technology industry is preferred
- Open to various backgrounds
- Ability to understand/analyze client needs and link them to company offerings
- Independent self-starter, effective team player with creative problem solving skills to help the organization achieve its earnings objectives
- History of working in a high volume, fast-paced sales environment required
- Strong verbal and written communication skills; ability to articulate needs
- Ability to instantly build rapport
- Strong interpersonal skills to effectively interact with all levels of internal and external clients
- Organizational skills
- Time management ability
- Adaptable/Ability to react to situations
- Ability to work independently on projects with minimal supervision
- Work effectively and efficiently under pressure
- Understands general business principles
- Strong mathematical aptitude and the ability to work with and easily calculate margin percentages using cost+, list-, and flat GPM% models
- Experience with Salesforce or other CRM preferred
- Outstanding multitasking skills
- Desire to learn and understand the business process from beginning to end
- Strong work ethic with respect for work/life balance and positive work environment
- Good people skills and strong backbone to stand firm in sales-centric environment
- Positive can do attitude

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.

You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview.  Candidates will not be penalized for choosing to opt-out.

## About AHEAD

## Company Overview
- **One-liner**: AHEAD is an engineering-led digital platform company that accelerates enterprise strategy into execution across AI, cloud, data, security, and infrastructure.
- **Entity Type**: Private (Bootstrapped/PE-backed; no public funding rounds disclosed)
- **Headquarters**: New York, New York, USA
- **Founded**: 2007
- **Founders**: Dan Adamany (CEO)

## Core Business
- **Primary industry/industries**: IT Services & Consulting, Digital Transformation, Managed Services
- **Target customers**: Fortune 1000 enterprises, large-scale organizations with complex, multi-domain IT estates (B2B, Enterprise)
- **Mission or purpose statement**: To accelerate strategy into execution, engineering integrated solutions across infrastructure, applications, data, and security — building what others only blueprint.

## Products & Services
- **AI Transformation**: A unified AI fabric to accelerate AI from idea to business value, including AI-enabled infrastructure and data readiness. *(Service)*
- **AI Enabled Infrastructure**: Scalable, resilient architectures supporting high-performance workloads from core to edge. *(Service)*
- **Data Platform Modernization**: Governed data platforms that turn raw data into trustworthy insight and AI readiness. *(Service)*
- **Secure and Resilient Architectures**: Platforms designed to reduce risk, limit impact, and recover quickly. *(Service)*
- **Platform and Workload Modernization**: Modernizing platforms and optimizing workloads across cloud, data center, and edge. *(Service)*
- **Operational Excellence**: Frictionless operations, predictable performance, and optimized spend. *(Service)*
- **Managed Services**: Ongoing management of critical systems over their entire lifecycle. *(Service)*
- **Proprietary IP (Foundry™, Hatch™)**: Accelerators, financial models, scorecards, integration-ready code, and policy-as-code. *(Software/Tooling)*
- **400+ APIs & Custom Offerings**: Frameworks that integrate multiple platforms for automation, data sandboxes, and ML/AI exploration. *(Platform)*

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company)
- **Key Metric**: **Gross Revenue** of **$3.7 billion** (as of 2024, following the acquisition of CDI); **2,500+ employees** across 40 locations globally.
- **Notable Investors/Partners**: Partners with **200+ technology providers** (e.g., major cloud, data center, security, and automation vendors). The company is backed by private equity (likely a growth/PE structure, though specific investors are not named in the provided materials).
- **Growth Signals**: Scaled from a Midwest focus to national and international coverage through **12 acquisitions since 2019**; expanded service portfolio into data, app dev, custom manufacturing, and global logistics via M&A; recent acquisition of CDI (New York-based) added significant scale.

## Competitive Advantages
- **Orchestration Expertise**: Ability to stitch together complex, multi-vendor systems into cohesive, scalable architectures — a differentiator in an increasingly fragmented IT landscape.
- **Full-Stack Engineering**: Deep expertise across AI, cloud, data, security, infrastructure, and operations, applied in an integrated fashion.
- **Unified Delivery Model**: One team, one roadmap, one owner held accountable for driving outcomes, from strategy through implementation and ongoing operations.
- **Consultative Approach**: Engages early to architect transformation roadmaps, not just as a reseller of hardware/software.
- **Proprietary IP (Foundry™, Hatch™)**: Unique accelerators and code libraries that de-risk and speed up client digital initiatives.

## Strategic Focus
- **Current priorities**: Accelerating enterprise AI adoption; expanding managed services; deepening capabilities in data, security, and cloud; continuing M&A strategy to add geographic coverage and new service lines.
- **Direction for growth**: Becoming the go-to strategic partner for Fortune 1000 leaders navigating the complexity of modern IT, with a focus on accountability from design to operations.

## Why Work Here
- **Culture highlights**: Engineering-led organization with a strong emphasis on technical depth, ownership, and accountability. Described as a "game-changer in tech" that values innovation and execution.
- **Remote/hybrid/office policy**: Likely hybrid/office-based given the nature of client-facing consulting and infrastructure work; 40 global locations suggest flexibility in location.
- **Notable perks or engineering culture**: Opportunity to work with cutting-edge technologies across AI, cloud, security, and data at massive scale; exposure to Fortune 1000 clients and complex transformations; strong focus on IP development and engineering excellence; clear growth trajectory through acquisitions and expansion.

## Sources
1. [AHEAD Official Website](https://www.ahead.com/)
2. [AHEAD Story Page](https://www.ahead.com/story/)
3. [AHEAD Leadership Page](https://www.ahead.com/leadership/)
4. [AHEAD Careers Page](https://jobs.lever.co/thinkahead)

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