---
title: 'Client Operations Specialist at Dakota'
canonical: 'https://feeny.ai/job/client-operations-specialist-dakota-united-states-nn9mzprbya0w'
type: 'job'
last_seen: '2026-10-27'
---

# Client Operations Specialist at Dakota

- **Company:** Dakota
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.ashbyhq.com/dakota/019b5628-7cb7-4448-a990-cbdfd8f097d1

## Job description

## About Dakota

Dakota is a stablecoin infrastructure platform powering modern financial products through regulated money movement, stablecoin orchestration, and cross-border settlement. We serve institutional clients — fintechs, payment service providers, marketplaces, and enterprises — through an API-first platform that abstracts the complexity of custody, compliance, settlement, and banking partnerships. We are a remote first team across North America and Europe. We value high quality work, clear thinking and ownership.

## The Role

You’ll join our Client Operations team as the first line for client questions: tracing payments, resolving exceptions, and making sure every client gets a fast, accurate response. You’ll also turn what you learn into runbooks, help center articles, and fixes, so the same problem doesn’t come back. This is a hands-on role with a lot of ownership. You'll work directly with our operations leadership, engineering, and compliance teams. As you build depth across our payment rails, you’ll have the chance to take on more scope and grow into more senior responsibilities.

## What You'll Do

- Own the client support queue: triage, respond, and resolve inbound questions from API and business banking clients
- Investigate and resolve payment exceptions across wires, ACH, SWIFT, and stablecoin rails, including traces, returns, recalls, and delayed payments
- Work with our bank partners on payment investigations
- Keep clients updated on onboarding and account status
- Monitor transaction activity and alerts, and flag anything unusual early
- Write clear bug reports and feature requests so engineering can act fast
- Build and maintain runbooks and help center articles based on real client questions
- Spot the top recurring issues each week and push to eliminate them

## What We're Looking For

- 1–3 years in payment operations or client support at a fintech, BaaS provider, neobank, or payments company.
- Working knowledge of wires, ACH (returns, NOCs, reversals), and SWIFT (MT103s, UETRs, intermediary banks).
- Comfort reading API responses, transaction data, and logs to figure out what happened
- Clear, calm writing, especially when the news isn't good
- An instinct to fix root causes, not just close tickets
- Sound judgment about what to handle yourself and when to escalate
- Preference to be based in the Eastern Time (ET) zone

## Nice to Have

- Experience with stablecoins or crypto payment rails
- Direct experience working exceptions with bank partners
- Familiarity with Pylon, Salesforce, Linear, Datadog, KYB/C verification tools, or similar tools
- You use AI tools daily and like building small automations
- Exposure to KYB/KYC onboarding workflows

## How We Work

At Dakota, we value people who:

- Strive for excellence
- Practice extreme ownership
- Experiment fearlessly and learn quickly
- Stay close to customers
- Communicate clearly and directly

## What We Offer

- Engaging problems that increase economic freedom globally
- Competitive salary and equity
- Employee-friendly equity terms (extended exercise)
- Remote work, no commuting to the office
- Paid co-working space/desk at an office
- Health, dental, and vision insurance
- Regular team events and off-sites

## About Dakota

## Company Overview
- **One-liner**: Dakota provides regulated stablecoin infrastructure for storing, moving, and managing digital dollars, enabling businesses to operate a global bank account without traditional banks.
- **Entity Type**: Private (Series A, raised $12.5M)
- **Headquarters**: Boulder, Colorado, United States (with offices in United Kingdom, Portugal, and Spain)
- **Founded**: 2023 (seed round closed January 2024)
- **Founders**: Ryan Bozarth (CEO) and Gabe Grazier G'Sell

## Core Business
- **Primary industry**: Financial technology / Stablecoin infrastructure / Payments
- **Target customers**: Fintechs, payment companies, global enterprises, and crypto-native businesses (B2B, Enterprise)
- **Mission statement**: "Making regulated money move at the speed of software" – building money infrastructure for the internet age.

## Products & Services
- **Move money**: Send and receive USD and stablecoins across SWIFT, ACH, Fedwire, and on-chain rails.
- **Store money**: Custodial storage for USD and stablecoins with bank-grade security, backed by U.S. Treasuries.
- **Operational account**: A business account purpose-built for crypto-native operations, enabling global transactions without traditional banking friction.
- **Cards**: Issue cards backed by stablecoin balances.
- **Self-serve / Pay-as-you-go**: Direct sign-up with no sales calls, KYB completed in under 24 hours.
- **Enterprise-grade APIs**: For issuing, transferring, and scaling stablecoins.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: $3B processed on the platform (as of mid-2026); total funding $12.5M
- **Notable Investors/Partners**: Led by CoinFund (Series A), with backing from other leading crypto and fintech investors.
- **Growth Signals**: 92.3% headcount growth year-over-year (now ~17 employees), 700+ customers, self-serve launch in 2026, expanding global presence (U.S., UK, Portugal, Spain).

## Competitive Advantages
- **Regulated stablecoin infrastructure** that cuts out sponsor banks, enabling faster and cheaper global money movement.
- **Unified platform** combining custody, payments, and compliance without requiring customers to manage regulatory licensing or blockchain complexity.
- **Bank-grade security** on stablecoin rails, with deposits fully secured by U.S. Treasuries.
- **Team expertise**: Founders and key hires from Anchorage Digital, Coinbase, and other top fintech/security companies.

## Strategic Focus
- **Scaling self-serve adoption** and continuing to build out the developer API surface.
- **Expanding globally** with offices in Europe and a growing customer base across multiple countries.
- **Deepening regulatory compliance** to maintain trust and enable broader institutional adoption (e.g., hiring a Chief Compliance Officer). 
- **Driving economic freedom** by offering a business account that eliminates traditional banking obstacles like slow wires, opaque fees, and arbitrary account freezes.

## Why Work Here
- **Remote-first culture**: All current roles are remote (though U.S. presence in Boulder); team spans four countries.
- **Small but rapidly growing team** (17 employees with 92% YoY growth) – high impact and ownership.
- **Engineering-centric**: 28% of staff in technical roles; tech stack includes Kubernetes, microservices, TypeScript, and modern fintech APIs.
- **Backed by top investors** (CoinFund) and built by veterans from Anchorage, Coinbase, and Capital One.
- **Mission-driven**: Working on real financial infrastructure that challenges legacy banking – "a new type of account, one without the banks."
- **Notable perks**: Early-stage equity, the ability to shape product and culture, and direct exposure to a fast-growing regulated stablecoin platform.

## Sources
1. [dakota.xyz](https://dakota.xyz/) – Company homepage, product overview, and mission.
2. [dakota.xyz - About](https://dakota.xyz/about) – Team, investors, and company background.
3. [dakota.xyz - About Us](https://dakota.xyz/about-us) – Value proposition and why Dakota exists.
4. [builtin.com](https://builtin.com/company/dakota) – Remote culture, team size, and job listings.
5. [linkedin.com/company/dakotahq](https://www.linkedin.com/company/dakotahq) – Headcount, funding, locations, and recent milestones ($3B processed, 700+ customers).

## Other roles at Dakota

- [Account Executive](https://feeny.ai/job/account-executive-dakota-united-states-tqqtmnv66q2y) — United States
- [Senior Software Engineer, Payments](https://feeny.ai/job/senior-software-engineer-payments-dakota-united-states-wd2h98yyv3ng) — United States
- [Head of Marketing](https://feeny.ai/job/head-of-marketing-dakota-united-states-85xpkf21q6fr) — United States
- [Senior Software Engineer, Back-End](https://feeny.ai/job/senior-software-engineer-back-end-dakota-united-states-bd8wcdx5jdgw) — United States
- [Client Operations Specialist](https://feeny.ai/job/client-operations-specialist-ahead-united-states-zz72vmrtnghf) — United States
- [Client Operations Specialist](https://feeny.ai/job/client-operations-specialist-ahead-united-states-2wv8gbwpb0tb) — United States