---
title: 'Client & Partner Solutions Manager at Axi'
canonical: 'https://feeny.ai/job/client-partner-solutions-manager-axi-limassol-8g044r90fy97'
type: 'job'
last_seen: '2026-11-03'
---

# Client & Partner Solutions Manager at Axi

- **Company:** Axi
- **Location:** Limassol, Cyprus
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-03
- **Apply:** https://job-boards.greenhouse.io/axicorpfinancialservicesptyltd/jobs/5280009007

## Job description

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus.

## Who We Are

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread Betting. Our business has evolved into a global, technology-led brokerage focused on delivering a great trading experience for clients and partners around the world.

Let’s talk about the cool stuff you will do at Axi!

As our Client & Partner Solutions Manager, you will lead our global team responsible for delivering a premium experience and exceptional solutions to Axi’s VIP clients and partners.

This is more than a service leadership role. You will use client and partner insights to identify opportunities to improve how we operate, influence product and service development, strengthen retention, and ultimately support Axi’s growth.

You will lead a high-performing team, drive operational excellence and work closely with stakeholders across the business to make sure the voice of our clients and partners translates into meaningful action.

## Your EDGE Assignment / You Will

- Lead and execute Axi’s global Client & Partner Solutions strategy and operating model, aligning service standards, workflows, tools and escalation paths across all regions.
- Deliver a premium, consistent experience for our VIP clients and partners, acting as the senior escalation point for complex or sensitive matters such as trading disputes, funding issues and account reviews.
- Own key performance measures including CSAT, First Response Time, Resolution Time, Average Handling Time, VIP client retention and partner satisfaction.
- Build a structured voice-of-client and voice-of-partner feedback loop, turning frontline insights into recommendations for Product, Marketing and Sales.
- Partner closely with Trading, Compliance, Risk, Settlements, Sales/Partnerships and Product teams to resolve complex issues and improve the overall client and partner experience.
- Maintain a single global set of SOPs, knowledge base content and service level agreements so every region operates to the same standard.
- Analyse performance data, service trends and feedback to identify risks, gaps and continuous improvement opportunities.
- Work with Technology and Operations to improve CRM, ticketing and automation tools that make the team more efficient.
- Lead, coach and develop a high-performing global team, building product, platform and trading knowledge and fostering one global CPS culture.
- Manage performance, succession planning and talent development within the team.
- Design scheduling and follow-the-sun coverage to support 24/7 global service, including peak periods and market-moving events.
- Build contingency plans for volume spikes, market volatility, platform outages, incidents or resourcing gaps.
- Ensure the team operates in line with internal controls, SOPs and regulatory requirements across Axi’s licensed jurisdictions, including KYC/AML, complaints handling and fair treatment of clients.
- Take ownership of outcomes, communicate risks proactively and maintain strong collaboration across the business.

Are you the one?

- Proven experience leading a client service, partner support, customer operations or similar team.
- Experience managing VIP or high-value clients and partners.
- Experience leading teams across multiple regions and time zones, ideally in a global or multi-market service operation.
- Strong people leadership experience with the ability to coach, develop and manage performance.
- Comfortable working in a fast-paced, commercially focused environment where priorities can change quickly.
- Strong analytical mindset with the ability to turn operational data and customer feedback into actionable improvements.
- Excellent stakeholder management skills and confidence working across multiple business functions.
- Strong understanding of service metrics, operational performance and continuous improvement.
- Able to balance client experience, operational efficiency and commercial outcomes.
- Strong communication, judgement and problem-solving skills.

## Preferred / Nice to Have

- Experience within financial services, fintech, online trading or another regulated environment.
- Experience supporting both direct clients and business partners, such as Introducing Brokers or affiliates.
- Experience working closely with Product, Trading or operational teams to drive service and product improvements.

Axi's Bag of Delights

- Competitive total rewards package.
- Extensive learning opportunities, including professional certifications and continuous development.
- 21 days of annual leave per year.
- Public holidays as declared by the local government.
- Comprehensive health insurance coverage.

Axi's Interview Journey

Our selection process includes:

- Talent Acquisition Interview – 60 minutes
- Hiring Manager Interview – 60 minutes
- Final Interview – 60 minutes

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

## About Axi

## Company Overview
- **One-liner**: Axi is a global online broker offering forex, CFDs, and multi-asset trading platforms for retail and institutional clients in over 100 countries.
- **Entity Type**: Private (privately held)
- **Headquarters**: North Sydney, New South Wales, Australia
- **Founded**: 2007
- **Founders**: Not publicly available (started as a two-person startup in Sydney)

## Core Business
- **Primary industry**: Financial Services – online trading and brokerage (forex, CFDs, indices, commodities, shares)
- **Target customers**: B2C (retail traders) and B2B (trading businesses, banks, financial organisations); serves clients in 100+ countries
- **Mission or purpose statement**: Axi is built on four principles – Evolution is everything, Great people doing great things, Doing the right thing, and Entrepreneurial spirit – giving clients and employees “the EDGE to succeed.” [careers page](https://www.axi.group/en-ae/company/careers)

## Products & Services
- **MetaTrader 4 (MT4) Platform**: Industry-standard trading platform with raw spreads, high liquidity, flexible leverage up to 1000:1, and lightning-fast execution. [axi.com](https://www.axi.com/int)
- **Multi-Asset Trading**: 1000+ products including forex, shares, indices, commodities, and CFDs.
- **Educational & Support Suite**: Free trading education, expert coaching, self-service portal, and award-winning 24/7 multilingual customer support.
- **Institutional Services**: Dedicated offerings for banks, financial organisations, and trading businesses.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Headcount of ~400 employees as of 2026, with +21.9% year-over-year growth. [LinkedIn](https://au.linkedin.com/company/axicorp)
- **Notable Investors/Partners**: No external investors disclosed; regulated by multiple authorities: ASIC (Australia), FCA (UK), DFSA (Dubai), FMA (New Zealand), and CySEC (Cyprus). [help.axi.com](https://help.axi.com/en-US/axiv2--axicorp-prod/article/7zJjUXoW-is-axi-licensed-or-authorized-or-regulated)
- **Growth Signals**: Expanded to 5 offices across Australia and UK; made acquisitions (One Financial Markets in 2018, Star Financial Systems in 2020); growing engineering team with roles in AI/ML, data, and crypto products.

## Competitive Advantages
- **Multi-Regulated & Trusted**: Licensed in major financial hubs (UK, Australia, Dubai, NZ) – a key trust signal for traders.
- **Established Track Record**: Operating since 2007 with “Great” reviews on Trustpilot and multiple industry awards.
- **Low-Cost Execution**: Ultra-competitive spreads (0.7 average), high leverage (1000:1), and deep liquidity.
- **Global Reach**: Presence in 36 countries, support in multiple languages, and a workforce spanning Australia, UK, India, Philippines, Cyprus, Malaysia, and more.

## Strategic Focus
- **Product Expansion**: Building out crypto and trading product lines, payments, and partner ecosystems (evidenced by job postings for Product Managers – Growth, Payments, Partners). [Greenhouse jobs](http://job-boards.greenhouse.io/axicorpfinancialservicesptyltd)
- **Technology Investment**: Hiring in AI/ML, site reliability, DevOps, and data engineering – modern tech stack includes Kubernetes, Terraform, Azure, Python, Scala, Kafka, and GraphQL.
- **Talent Growth**: Active hiring despite slight dip in monthly postings (-23.8%); focus on engineering, marketing, and client success in APAC and EMEA.

## Why Work Here
- **Culture & Values**: Emphasizes Accountability, Respect, Trust, Ambition, and Selflessness – a collaborative, globally diverse team. [careers page](https://www.axi.group/en-ae/company/careers)
- **Employee Rating**: 4.1/5.0 on LinkedIn (82 reviews), with high marks for Culture (3.9) and Career development (3.9). [LinkedIn](https://au.linkedin.com/company/axicorp)
- **Work Arrangements**: Hybrid roles in Bangalore (Technical Business Analyst), remote options (Philippines), and on-site in Cyprus, London, Dubai, Kuala Lumpur, and Singapore.
- **Tech & Engineering**: Modern tools (Kubernetes, Azure, Terraform, AI platforms), flat-ish structure with strong engineering leadership, and opportunities to shape trading infrastructure.

## Sources
1. [Greenhouse Jobs – Axi](http://job-boards.greenhouse.io/axicorpfinancialservicesptyltd)
2. [Axi Website – Global Broker](https://www.axi.com/int)
3. [Axi LinkedIn Company Page](https://au.linkedin.com/company/axicorp)
4. [Axi Careers – UAE Site](https://www.axi.group/en-ae/company/careers)
5. [Axi Help – Regulatory Information](https://help.axi.com/en-US/axiv2--axicorp-prod/article/7zJjUXoW-is-axi-licensed-or-authorized-or-regulated)

## Other roles at Axi

- [Client Success Specialist (Korean)](https://feeny.ai/job/client-success-specialist-korean-axi-malaysia-w7t4at1xgyvm) — Malaysia
- [Regional Head of Sales (ANZ)](https://feeny.ai/job/regional-head-of-sales-anz-axi-sydney-n8nfg055p5zg) — Sydney, Australia
- [Engineering Manager - Data](https://feeny.ai/job/engineering-manager-data-axi-india-gcvnns01h41t) — India
- [Senior Key Account Manager (Hong Kong)](https://feeny.ai/job/senior-key-account-manager-hong-kong-axi-hong-kong-812tzn3eez4a) — Hong Kong
- [Partner Key Account Manager (Japan)](https://feeny.ai/job/partner-key-account-manager-japan-axi-malaysia-4bgeqpa13ymc) — Malaysia
- [Knowledge Base Team Lead](https://feeny.ai/job/knowledge-base-team-lead-axi-limassol-tnywv9bmdy9v) — Limassol, Cyprus
- [Client & Partner Solutions Specialist](https://feeny.ai/job/client-partner-solutions-specialist-axi-malaysia-zg3312tr4wvm) — Malaysia
- [Partner Key Account Manager (Thailand)](https://feeny.ai/job/partner-key-account-manager-thailand-axi-malaysia-mvgs0kgzpagq) — Malaysia
- [Senior Key Account Manager (Hong Kong)](https://feeny.ai/job/senior-key-account-manager-hong-kong-axi-malaysia-a0q9trwmzkm7) — Malaysia
- [Company Secretary](https://feeny.ai/job/company-secretary-axi-bengaluru-jt7anwrgkk4z) — Bengaluru, India