---
title: 'Client Relationship Manager II at Truckstop'
canonical: 'https://feeny.ai/job/client-relationship-manager-ii-truckstop-boise-idaho-ed2dzxk3wykf'
type: 'job'
last_seen: '2026-09-06'
---

# Client Relationship Manager II at Truckstop

- **Company:** Truckstop
- **Location:** Boise Idaho, United States
- **Compensation:** $55k–$65k
- **Work type:** remote
- **Posted:** 2026-04-29
- **Last confirmed live:** 2026-09-06
- **Apply:** https://truckstop.com/about/careers/openings/5124703007?gh_jid=5124703007

## Job description

At Truckstop, we have transformed the entire freight-moving lifecycle with our SaaS solutions.  From freight matching to payments and everything in between, we are the trusted partner for carriers, brokers, and shippers alike. We lead this industry forward with our One Team mindset committing to principles such as assume positive intent, have each other’s back, and be your authentic self.  Our drive for greatness produces high expectations, yet our regard for humans is even higher. Join a team of brilliant minds and generous hearts who care deeply about other's success.

Please note: This is a full-time, in-person role based at our Boise office (1444 S. Entertainment Ave., Boise, ID 83709).

Job Title:  Client Relationship Manager II

Position Summary:

The Client Relationship Manager II is considered the front-line ambassador, serving as the primary point of contact for clients.  In this role, your primary focus will be on building strong client relationships, identifying and solving root causes of recurring issues, and collaborating with cross-functional teams to improve our products and services. You will have the opportunity to work directly with company executives and their finance departments.

Essential Job Functions:

- Client communication via email and chat, Positive, proactive and open communications with customers using established channels.
- Provide information to customers by verifying their request; answering questions; and aiding assistance.  Responding to moderately complex client queries
- Find a satisfactory solution to a given problem using standard operating procedures.
- Resolve basic product or service problems by clarifying the customer's concerns and determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up as needed to ensure resolution.
- Onboard new clients providing excellent customer service and making them feel welcome.
- Collaborate with the product team to improve client experience and automation opportunities.
- Build and nurture relationships with diverse clients, understanding their unique needs and contributing to their success.
- Learning to work with client data to derive insights, using data to proactively address potential issues and drive better outcomes for our clients and the business.
- Document account information to track daily/monthly trends.

Position Requirements:

- High school diploma or equivalent, bachelor’s degree preferred
- Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
- A minimum of two or more years of experience in a similar role is preferred

Capabilities:

- Ability to become familiar with company products and navigate systems in a reasonable amount of time.  Ability to learn client service capabilities and norms.
- Effective and strong communication skills both verbally and in writing
- Exceptional customer service skills with the ability to seek to understand and problem solve
- Ability to understand, problem solve and respond to customers’ needs in a timely manner
- Displays meticulous attention to detail
- Demonstrated ability to communicate with business owners and finance professionals
- Ability to multi-task, prioritize work and manage own time to meet department goals and deadlines
- Ability to maintain collaborative effective working relationships within all areas of the company
- Support a team environment, focused on the greater good and eager to pitch in to help when needed
- Displays a proactive approach utilizing initiative, and great follow through skills

The above description covers the most significant duties performed but does not include other related occasional work that may be assigned or completed by the partner.

FLSA Status: Non-Exempt

Physical Demands:

Minimum physical exertion. While performing the duties of this position, the employee is frequently required to sit, communicate, reach and manipulate objects, tools or controls. The position requires mobility. Duties involve moving materials weighing up to 5 pounds on a regular basis. Manual dexterity and coordination are required over 75% of the work period while operating equipment such as computer keyboard and mouse.

Work Environment:

The working conditions will vary between an office environment and a remote home environment. The ideal protected indoor work environment is a clean, non-hazardous work area. The noise level in the work environment is typical of most office or remote home environments with telephones, personal interruptions, and background noises.

EEO Statement:

Truckstop.com provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Truckstop we are dedicated to creating a workplace that is equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for a yearly bonus. Final salary is based on a number of factors including market location, job-related knowledge, education/training, certifications, key skills, experience, internal peer equity as well as business considerations.

The anticipated base pay range for this position is : $55,000—$65,000 USD

The above description covers the most significant duties performed but does not include other related occasional work that may be assigned or is completed by the employee.

Truckstop provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Truckstop participates in the E-Verify program. Learn more about the E-Verify program here: https://www.e-verify.gov/

[Truckstop Privacy Policy](https://truckstop.com/privacy-policy/)

## About Truckstop

## Company Overview
- **One-liner**: Truckstop is a premier SaaS platform providing load board, freight matching, and freight management technology for the transportation industry.
- **Entity Type**: Private (acquired by ICONIQ Growth in 2019)
- **Headquarters**: New Plymouth, Idaho, United States
- **Founded**: 1995
- **Founders**: Scott Moscrip

## Core Business
- Primary industry/industries: Freight Technology, Transportation, Logistics, SaaS
- Target customers: Carriers, brokers, and shippers in the freight industry (B2B)
- Mission or purpose statement: "Serve our customers by giving them a better way to move freight, whether it’s 1995 or 2025." [truckstop.com](https://truckstop.com/about/)

## Products & Services
- **[Truckstop Load Board]**: The company's core platform, built as the first online load board in 1995. It allows brokers to post loads and carriers to find available loads in real-time, with AI-powered insights for faster load, rate, and risk decisions. [truckstop.com](https://truckstop.com/)
- **[Truckstop Factoring]**: A factoring solution that gets carriers cash in as fast as 24 hours after delivery, addressing the industry pain point of waiting up to 45 days for payment. [truckstop.com](https://truckstop.com/)
- **[Transportation Management System (TMS)]**: Cloud-based TMS tools for load planning, transportation management, and real-time rate negotiation. [truckstop.com](https://truckstop.com/)
- **[Credit & Risk Solutions]**: The largest industry credit reporting entity, helping professionals find trusted freight partners and fight fraud. [linkedin.com](https://www.linkedin.com/company/truckstop)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual Revenue of **USD 180,000,000** (as of latest data) [linkedin.com](https://www.linkedin.com/company/truckstop)
- **Notable Investors/Partners**: ICONIQ Growth (acquired 2019), Bregal Sagemount (led 2016 private equity round). Parent company: ICONIQ Capital, LLC. [linkedin.com](https://www.linkedin.com/company/truckstop)
- **Growth Signals**: 383 employees (+11.3% YoY growth, +173 people), operates in 11 countries, 90% customer satisfaction, 250k+ active users, 80M annual loads processed. Recent acquisitions include FreightFriend (2023), RMIS/Registry Monitoring Insurance Services (2021), and D&S Factors LLC. [truckstop.com](https://truckstop.com/about/) [linkedin.com](https://www.linkedin.com/company/truckstop)

## Competitive Advantages
- **First-mover & Legacy**: Founded in 1995 as the first online load board, with 30 years of industry trust and data.
- **Comprehensive Platform**: Offers the most comprehensive solutions on the market, combining load boards, factoring, TMS, and credit reporting in one ecosystem.
- **Trust & Brand Recognition**: "Trust is in our name" — the company emphasizes a trusted network with 90% customer satisfaction and the largest industry credit reporting entity.
- **Stability with Growth Potential**: After 25 years of steady growth and profitability, the backing of ICONIQ Capital positions them for exponential growth in an $800 billion industry. [truckstop.com](https://truckstop.com/about/careers/)

## Strategic Focus
- **Innovation & AI**: Leveraging AI-powered insights to improve load, rate, and risk decisions for customers. [truckstop.com](https://truckstop.com/)
- **Expansion**: Recent acquisitions (FreightFriend, RMIS, D&S Factors) indicate a strategy of broadening service offerings and consolidating market position.
- **Fintech Growth**: Emphasis on factoring and financial solutions to address cash flow challenges in the freight industry.
- **Talent Acquisition**: Active hiring with 15 open positions, including sales, engineering, and finance roles. [truckstop.com](https://truckstop.com/about/careers/openings/)

## Why Work Here
- **Culture & Values**: Strong emphasis on six core values: Put Our Customer First, Serve Others, Drive Innovation, Be Accountable, Act With Integrity, and Play to Win. Employees are called "partners" and are empowered with autonomy to innovate and take smart risks. [truckstop.com](https://truckstop.com/about/careers/)
- **Remote/Hybrid Policy**: Remote-first workplace. "Wherever our partners draw inspiration from is where we want them to be." Employees are set up with resources to excel whether at home or in an office. [truckstop.com](https://truckstop.com/about/careers/)
- **Benefits**: Unlimited time off for exempt partners, 401k with 4% match (100% vesting), medical/dental/vision insurance with HSA/FSA options, volunteer time off, and holiday pay. [truckstop.com](https://truckstop.com/about/careers/)
- **Stability & Growth**: "The best of two worlds" — the stability of a 30-year-old profitable company with the growth trajectory of a tech startup backed by ICONIQ Capital.
- **Engineering Culture**: Technical team of 76 employees (20% of workforce), with a focus on innovation and quality products. Recent departures in software architecture suggest ongoing evolution. [linkedin.com](https://www.linkedin.com/company/truckstop)

## Sources
1. [truckstop.com - Careers Page](https://truckstop.com/about/careers/)
2. [truckstop.com - About Page](https://truckstop.com/about/)
3. [truckstop.com - Homepage](https://truckstop.com/)
4. [truckstop.com - Job Openings](https://truckstop.com/about/careers/openings/)
5. [linkedin.com - Truckstop Company Page](https://www.linkedin.com/company/truckstop)

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