---
title: 'Client Relationship Manager (Korean) at Axi'
canonical: 'https://feeny.ai/job/client-relationship-manager-korean-axi-singapore-48cfhmbhck96'
type: 'job'
last_seen: '2026-10-13'
---

# Client Relationship Manager (Korean) at Axi

- **Company:** Axi
- **Location:** Singapore
- **Posted:** 2026-09-30
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/axicorpfinancialservicesptyltd/jobs/5252721007

## Job description

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Singapore.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

The Client Relationship Manager will support the Korea market by managing direct Korean clients under the KAM structure and assisting KAMs with day-to-day client servicing, onboarding follow-ups, account-related requests, and operational coordination. This role is focused on improving client engagement, supporting activation and retention, and helping reduce the operational workload on KAMs so they can focus on High value IBs, strategic partner growth, and key revenue-driving activities. The role will work closely with internal teams, including sales, client services, compliance, marketing, product, and operations, to ensure clients and partners receive timely, accurate, and consistent support in line with Axi’s policies and regulatory standards.

Your EDGE Assignment/You Will:

- Manage and follow up with direct Korean clients under the KAM structure, supporting client onboarding, first deposit, trading activation, retention, and reactivation activities.
- Assist KAMs with day-to-day client servicing, including client communication, account-related follow ups, campaign enquiries, operational requests, and issue coordination.
- Support KAMs in managing client and partner-related administrative tasks, allowing KAMs to focus more on high-value IBs, strategic partner development, and revenue-generating activities.
- Provide timely and accurate support to clients and partners by coordinating with internal teams, including Client Services, Compliance, Payments, Product, Technology, Marketing, and Operations.
- Monitor direct client activity and identify opportunities for activation, reactivation, retention, or escalation to KAMs where higher-value relationship management is required.
- Support the execution of Korea market campaigns, client engagement initiatives, and partner-related activities in line with approved business priorities.
- Maintain accurate records of client follow-ups, requests, issues, and outcomes to support structured reporting and performance reviews.
- Assist with preparing client and market updates, basic performance insights, and operational feedback for KAMs and market leadership.
- Ensure all client and partner interactions are handled professionally, fairly, and in accordance with Axi’s Code of Conduct, Compliance, Risk, and internal policies.
- Escalate client complaints, risk concerns, unusual activity, operational issues, or compliance-related matters promptly to the relevant internal teams.
- Support the team in maintaining a consistent and high-quality client experience across the Korea market.
- Ensure adherence to applicable regulatory obligations, including fair client treatment, responsible conduct, and prompt escalation of any concerns.
- Report any suspicion of market abuse or insider trading to the Compliance department immediately.
- Report any suspicion of money laundering, terrorism financing, or related concerns to the MLRO promptly and in accordance with internal protocols.
- Undertake any additional responsibilities as assigned to support the Korea market and Axi’s broader business objectives.

Are you the one?

- Native Korean with strong spoken and written English, with the ability to communicate confidently and professionally with Korean clients.
- Strong experience in customer service, client relationship management, brokerage operations, account management, or a similar client-facing function, ideally supporting Korean clients in a trading or financial services environment.
- Hands-on knowledge and experience with financial markets and trading, particularly Forex, CFDs, leveraged products, commodities, indices, or other retail trading products.
- Strong understanding of the Korean retail brokerage market, including Korean client trading behaviour, product preferences, payment/deposit and withdrawal considerations, leverage, financing/swap, execution and trading costs.
- Senior, proactive and independent, with strong ownership of client issues and the ability to make sound decisions without requiring constant direction.
- Highly organised and detail-oriented, with the ability to manage multiple high-priority client requests, escalations and follow-ups in a fast-paced trading environment.
- Experience working with Korean brokerage clients, IBs, trading platforms or FX/CFD brokers would be highly valuable.

Axi's bag of delights

- 20 days annual leave per year.
- 5 paid study leave per year.
- 1 paid volunteer day leave per year.
- Health and Dental Insurance for self and option to include dependents.
- Extensive learning opportunities, such as professional training & certifications and soft skills development.

Axi's interview journey

- Talent Acquisition Interview (45 minutes)
- Hiring Team Interview (60 minutes)
- Final Interview (60 minutes)

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

## About Axi

## Company Overview
- **One-liner**: Axi is a global online broker offering forex, CFDs, and multi-asset trading platforms for retail and institutional clients in over 100 countries.
- **Entity Type**: Private (privately held)
- **Headquarters**: North Sydney, New South Wales, Australia
- **Founded**: 2007
- **Founders**: Not publicly available (started as a two-person startup in Sydney)

## Core Business
- **Primary industry**: Financial Services – online trading and brokerage (forex, CFDs, indices, commodities, shares)
- **Target customers**: B2C (retail traders) and B2B (trading businesses, banks, financial organisations); serves clients in 100+ countries
- **Mission or purpose statement**: Axi is built on four principles – Evolution is everything, Great people doing great things, Doing the right thing, and Entrepreneurial spirit – giving clients and employees “the EDGE to succeed.” [careers page](https://www.axi.group/en-ae/company/careers)

## Products & Services
- **MetaTrader 4 (MT4) Platform**: Industry-standard trading platform with raw spreads, high liquidity, flexible leverage up to 1000:1, and lightning-fast execution. [axi.com](https://www.axi.com/int)
- **Multi-Asset Trading**: 1000+ products including forex, shares, indices, commodities, and CFDs.
- **Educational & Support Suite**: Free trading education, expert coaching, self-service portal, and award-winning 24/7 multilingual customer support.
- **Institutional Services**: Dedicated offerings for banks, financial organisations, and trading businesses.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Headcount of ~400 employees as of 2026, with +21.9% year-over-year growth. [LinkedIn](https://au.linkedin.com/company/axicorp)
- **Notable Investors/Partners**: No external investors disclosed; regulated by multiple authorities: ASIC (Australia), FCA (UK), DFSA (Dubai), FMA (New Zealand), and CySEC (Cyprus). [help.axi.com](https://help.axi.com/en-US/axiv2--axicorp-prod/article/7zJjUXoW-is-axi-licensed-or-authorized-or-regulated)
- **Growth Signals**: Expanded to 5 offices across Australia and UK; made acquisitions (One Financial Markets in 2018, Star Financial Systems in 2020); growing engineering team with roles in AI/ML, data, and crypto products.

## Competitive Advantages
- **Multi-Regulated & Trusted**: Licensed in major financial hubs (UK, Australia, Dubai, NZ) – a key trust signal for traders.
- **Established Track Record**: Operating since 2007 with “Great” reviews on Trustpilot and multiple industry awards.
- **Low-Cost Execution**: Ultra-competitive spreads (0.7 average), high leverage (1000:1), and deep liquidity.
- **Global Reach**: Presence in 36 countries, support in multiple languages, and a workforce spanning Australia, UK, India, Philippines, Cyprus, Malaysia, and more.

## Strategic Focus
- **Product Expansion**: Building out crypto and trading product lines, payments, and partner ecosystems (evidenced by job postings for Product Managers – Growth, Payments, Partners). [Greenhouse jobs](http://job-boards.greenhouse.io/axicorpfinancialservicesptyltd)
- **Technology Investment**: Hiring in AI/ML, site reliability, DevOps, and data engineering – modern tech stack includes Kubernetes, Terraform, Azure, Python, Scala, Kafka, and GraphQL.
- **Talent Growth**: Active hiring despite slight dip in monthly postings (-23.8%); focus on engineering, marketing, and client success in APAC and EMEA.

## Why Work Here
- **Culture & Values**: Emphasizes Accountability, Respect, Trust, Ambition, and Selflessness – a collaborative, globally diverse team. [careers page](https://www.axi.group/en-ae/company/careers)
- **Employee Rating**: 4.1/5.0 on LinkedIn (82 reviews), with high marks for Culture (3.9) and Career development (3.9). [LinkedIn](https://au.linkedin.com/company/axicorp)
- **Work Arrangements**: Hybrid roles in Bangalore (Technical Business Analyst), remote options (Philippines), and on-site in Cyprus, London, Dubai, Kuala Lumpur, and Singapore.
- **Tech & Engineering**: Modern tools (Kubernetes, Azure, Terraform, AI platforms), flat-ish structure with strong engineering leadership, and opportunities to shape trading infrastructure.

## Sources
1. [Greenhouse Jobs – Axi](http://job-boards.greenhouse.io/axicorpfinancialservicesptyltd)
2. [Axi Website – Global Broker](https://www.axi.com/int)
3. [Axi LinkedIn Company Page](https://au.linkedin.com/company/axicorp)
4. [Axi Careers – UAE Site](https://www.axi.group/en-ae/company/careers)
5. [Axi Help – Regulatory Information](https://help.axi.com/en-US/axiv2--axicorp-prod/article/7zJjUXoW-is-axi-licensed-or-authorized-or-regulated)

## Other roles at Axi

- [Global Sales Operations Lead](https://feeny.ai/job/global-sales-operations-lead-axi-singapore-sk8zec0add4k) — Singapore
- [Onboarding Success Analyst](https://feeny.ai/job/onboarding-success-analyst-axi-philippines-h60y5647t9gh) — Philippines
- [Principal Officer](https://feeny.ai/job/principal-officer-axi-bengaluru-cgvcqc3wc176) — Bengaluru, India
- [Service Desk Engineer](https://feeny.ai/job/service-desk-engineer-axi-philippines-r6m8e75wgd05) — Philippines
- [Head of Retail Relationships](https://feeny.ai/job/head-of-retail-relationships-axi-limassol-hh7d70y675yb) — Limassol, Cyprus
- [Payment Commercial Partnership Manager](https://feeny.ai/job/payment-commercial-partnership-manager-axi-singapore-pyvf7m711yxr) — Singapore
- [Senior Product Manager (Crypto Trading)](https://feeny.ai/job/senior-product-manager-crypto-trading-axi-bengaluru-83bszsprx0bm) — Bengaluru, India
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- [Client Success Specialist (Japanese)](https://feeny.ai/job/client-success-specialist-japanese-axi-kuala-lumpur-ndvmmb96ebx8) — Kuala Lumpur, Malaysia
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