--- title: 'Client Relationship Manager, Madrid at PropHero' canonical: 'https://feeny.ai/job/client-relationship-manager-madrid-prophero-madrid-t0wq84zeeby1' type: 'job' last_seen: '2026-09-11' --- # Client Relationship Manager, Madrid at PropHero - **Company:** PropHero - **Location:** Madrid, Spain - **Posted:** 2026-08-04 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/prophero/jobs/5379115008 ## Job description Client Relationship Manager, Madrid PropHero is an AI-driven marketplace transforming property investment. Backed by global VCs and founded by McKinsey alumni, we’re expanding our team. Join our thriving, and flexible culture, surrounded by ambitious individuals driving change. At PropHero, we’re making property investment as simple as shares or ETFs—be part of the future we’re building! We are value-driven! 🤝 BELIEVE: We have a contagious passion and entrepreneurial spirit. 🔍 CONNECT: We care for each other and create a “one-team” spirit. 📈 RAISING THE BAR: We push for exceptional performance and never settle for mediocrity. 🔥 OWN IT: We are owners no matter the circumstances. 🌐 DELIVER: We deliver meaningful, measurable outcomes driving a positive impact. Do these values resonate with you? Keep reading! The Role We are looking for a Client Relationship Manager to lead our team of Property Coaches, who are responsible for guiding clients from the moment a sale closes through the materialization and consolidation of their real estate investment. This role reports directly to the Head of Global Sales and is essential to ensuring an excellent client experience, maximizing satisfaction, and activating repeat‑purchase opportunities. ## Responsibilities - Lead, train, and develop the Property Coaches team, ensuring high standards of client support. - Oversee each Property Coach’s client portfolio, guaranteeing balanced distribution and active follow‑up across all stages of the investment process. - Design and continuously improve the onboarding and post‑sale playbook, integrating tools such as HubSpot to enhance client tracking and consistency. - Define and monitor KPIs related to satisfaction, retention, and repeat purchases, driving performance and continuous improvement. - Act as an escalation point for complex cases or high‑value clients, collaborating closely with Operations and Legal when needed. - Work hand‑in‑hand with Sales (SDRs/Closers) to ensure a seamless transition from the sales process to post‑sale support. - Contribute to recruitment, onboarding, and career development of Property Coaches. ## What we’re looking for - Minimum 5 years of experience leading customer‑facing teams (Customer Success, Account Management, Client Relationship roles), ideally in high‑ticket sectors such as real estate, private banking, or wealth management. - Proven ability to manage and develop relationship‑driven teams focused on client satisfaction and loyalty. - Strong data‑driven mindset and comfort working with CRM systems (ideally HubSpot) and satisfaction/retention metrics. - Excellent leadership, communication, empathy, and trust‑building skills. - Ability to handle complex cases and build long‑term client relationships. - Valuable: knowledge of the real estate or investment sector. What can we offer you: 🚀 Growth Mindset We believe in pushing boundaries and embracing challenges. Whether it’s exploring new tools, improving processes, or taking on uncharted projects, we support a culture of curiosity and innovation where learning never stops. 🌎 A Diverse, Collaborative Team Join a global team that celebrates diversity and thrives on collaboration. With team members from all over the world, we bring together unique perspectives, ideas, and experiences to create meaningful impact and drive innovation. 📚 Continuous Learning & Development No matter your background or field of study, you’ll find endless opportunities to learn, grow, and contribute. Our open, transparent environment encourages the exchange of ideas, helping you unlock your full potential. 🌟 Career Growth in an Early-Stage Startup Be part of a fast-growing startup with global ambitions. As we scale, so will your opportunities to take on more responsibility, shape our success, and advance your career. 💰 Competitive Compensation Package We value your contributions and offer a competitive economic package to match your impact. Diversity Statement At Prophero, we are committed to fostering an inclusive and equitable workplace where diverse perspectives and backgrounds are not only welcomed but celebrated. We believe that diversity drives innovation and empowers us to build stronger connections with our clients and communities. Prophero is an equal opportunity employer and is dedicated to ensuring a hiring process free from discrimination based on race, ethnicity, gender, age, disability, religion, sexual orientation, or any other characteristic protected by law. Our mission is to create a workplace where everyone feels valued, supported, and empowered to achieve their full potential. ## About PropHero ## Company Overview - **One-liner**: PropHero is a data-driven, AI-enabled digital platform that helps individuals find, buy, and manage high-yield investment properties globally. - **Entity Type**: Private (Series A; total funding ~$26.4M) - **Headquarters**: Madrid, Spain - **Founded**: 2021 - **Founders**: Pablo Gil Brusola and Mickael Roger ## Core Business - **Primary industries**: PropTech / Real Estate Investment - **Target customers**: B2C – individual investors (from beginners to seasoned portfolio builders), plus high-net-worth individuals through the Value Partner program - **Mission**: “To help you build wealth through property investment” by making the process simple, transparent, and data-driven. ## Products & Services - **End-to-End Property Investment Platform**: A full-service offering that covers property search, purchase negotiation, renovation/furnishing, tenant sourcing, and ongoing rental management. - **AI-Powered Market Analysis**: Proprietary algorithms that scan 80+ million data points and 250+ variables in real time to identify high-return, low-risk opportunities. - **App**: A mobile dashboard for tracking investments, communicating with advisors, and exploring new opportunities. - **Value Partner Program**: Tailored investment projects (€500k+) with projected 15–20% net annual returns, fully managed by PropHero. - **Mortgage Broker**: Assistance in securing competitive financing. - **Home Insurance**: Personalized insurance coverage for investment properties. - **Tax Advisory**: Specialized consultations on tax obligations and benefits. - **Rental Management Subscription**: Complete delegation of property management with a single point of contact. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric (Revenue)**: Estimated annual revenue of $500k (per CB Insights; note: this figure may reflect early stage or specific reporting) - **Total Funding**: ~$26.4M across multiple rounds (Seed, Series A, Debt) - **Notable Investors/Partners**: Bailador Technology Investments (led Series A), Samaipata, Fifth Wall, BBVA Spark, Global Founders Capital, Opera Tech Ventures - **Growth Signals**: - Headcount: 181 employees (+21.4% YoY) - Operations in 8 countries (Spain, Argentina, Australia, Indonesia, Colombia, US, UK, Italy) - +10,000 clients globally - Awarded “PropTech Most Innovative Award for Consumer Start-up” and “Proptech Start-up of the Year” ## Competitive Advantages - **Data Moat**: Machine learning models built on 80M+ data points and 250+ variables for hyper-local market predictions. - **Full Vertical Integration**: Manages the entire investment lifecycle – from search to rental management – reducing investor effort by ~90%. - **Human + AI Hybrid**: Combines proprietary algorithms with local expert partners and dedicated Property Coaches. - **Global Diversification**: Offer properties in Spain, Australia, Bali (Indonesia), and Ireland, allowing investors to diversify across markets. ## Strategic Focus - **Geographic Expansion**: Entering new markets (e.g., US, Colombia) and deepening presence in existing ones. - **AI & Tech Advancement**: Continued investment in predictive models and automation to further streamline the investment process. - **Platform Scalability**: Growing the app to serve a larger user base and expand the Value Partner high-ticket program. ## Why Work Here - **Culture**: “Honest, transparent, respectful, and flexible environment” with ambitious people committed to reinventing property investment. - **Work Model**: In-office (Madrid headquarters); roles in Valencia and other locations also on-site. - **Engineering Culture**: Strong focus on AI/ML, data science, and full-stack development – teams are building proprietary algorithms and a consumer-facing app. - **Growth & Impact**: Fast-growing start-up (21% headcount YoY) offering ownership and visibility in key decisions. - **Notable Perks**: Not explicitly listed, but the company emphasizes flexibility and a “challenge the status quo” ethos. ## Sources 1. [PropHero Website](https://www.prophero.com/) 2. [CB Insights Company Profile](https://www.cbinsights.com/company/prophero) 3. [LinkedIn Company Page](https://es.linkedin.com/company/propheroinvestment) 4. [Built In Careers Page](https://builtin.com/company/prophero) ## Other roles at PropHero - [Trade Marketing Intern, Valencia](https://feeny.ai/job/trade-marketing-intern-valencia-prophero-valencia-jcderw4vmwep) — Valencia, Spain - [Marketing Social Media Intern, Valencia](https://feeny.ai/job/marketing-social-media-intern-valencia-prophero-valencia-4ptzgf9ctc2a) — Valencia, Spain - [Product Intern, Madrid](https://feeny.ai/job/product-intern-madrid-prophero-madrid-3v1vq2t8w2e6) — Madrid, Spain - [Sales Manager, Madrid](https://feeny.ai/job/sales-manager-madrid-prophero-madrid-dp2h59vfepd2) — Madrid, Spain - [Sales Closer, Madrid](https://feeny.ai/job/sales-closer-madrid-prophero-madrid-8cqwa9z3fzma) — Madrid, Spain - [Strategy Finance Intern, Madrid](https://feeny.ai/job/strategy-finance-intern-madrid-prophero-madrid-nwg8kw75pjcq) — Madrid, Spain