---
title: 'Client Service Analyst at Clinical Architecture'
canonical: 'https://feeny.ai/job/client-service-analyst-clinical-architecture-indianapolis-indiana-1pfg32dbh6g2'
type: 'job'
last_seen: '2026-09-09'
---

# Client Service Analyst at Clinical Architecture

- **Company:** Clinical Architecture
- **Location:** Indianapolis Indiana, United States
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/clinicalarchitecture/jobs/5224080007

## Job description

## Who We Are

Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.

Client Service Analyst

Clinical Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area. The Client Service Analyst engages with clients to provide support and enhance the client experience. This role will challenge you to learn our software and its capabilities to assist our clients with their initiatives. We prioritize building long-term relationships with our clients, striving to exceed their expectations.

- This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.
- Applicants must be authorized to work in the U.S. without sponsorship.
- Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

## Responsibilities

- Collaborate with the Client Success Manager to ensure client satisfaction.
- Become a product expert with the support of our internal teams.
- Educate clients on product features and enhancements using virtual technology.
- Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of clients and stakeholders.
- Identify areas for improvement and propose solutions to optimize software performance and the client’s return on their software investment.
- Proactively seek opportunities to broaden client knowledge of best practices and their application to customer implementations.
- Document and share client utilization and product performance with internal team members to enhance overall product, services, and sales performance.
- Translate client needs into actionable items.
- Efficiently and accurately respond to inquiries, both written and verbal.
- Collaborate with internal teams to troubleshoot issues and test software enhancements.

## Qualifications

- Bachelor’s degree preferred, high school diploma or equivalent required.
- Minimum 2+ years experience in SaaS, software support, or client success required.
- Previous software, data analysis, analytics, and / or informatics experience is required.
- Healthcare / Healthcare Terminology knowledge or experience is advantageous.
- Strong communication skills, both written and verbal.
- Commitment to continuous learning.

Why Clinical Architecture? We offer:

- Opportunities for learning, development, and growth.
- Experiences that connect you with colleagues.
- A laid-back work environment with thoughtful amenities.
- Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
- Sabbatical opportunities for tenured team members.
- Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
- Maternity and Parental leave benefits.
- Employer paid Short-term Disability & Long-term Disability.
- Health and Wellness incentives.
- 401k Matching.
- Better workdays.

Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.

## About Clinical Architecture

## Company Overview
- **One-liner**: Clinical Architecture delivers innovative healthcare data quality and interoperability solutions that maximize the effectiveness of healthcare.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Carmel, Indiana, United States
- **Founded**: 2007
- **Founders**: Charlie Harp

## Core Business
- **Primary industry**: Healthcare Information Technology (IT Services and IT Consulting)
- **Target customers**: Large health systems, EHR/HIE vendors, government agencies (CDC, Joint Commission, Defense Health Agency), payers, life sciences, and population health organizations.
- **Mission**: To deliver innovative solutions that maximize the effectiveness of healthcare.

## Products & Services
- **Symedical®**: Comprehensive healthcare data quality and semantic interoperability platform that automates normalization, aggregation, and enrichment of clinical data.
- **PIQXL Gateway**: A tool that leverages the PIQI Framework to assess and score exchanged patient information, highlighting root causes of data quality issues.
- **Value Set Authoring**: Software for creating and managing value sets and code systems.
- **Data Normalization**: Solutions to standardize clinical data across disparate sources.
- **Terminology Management**: Enterprise terminology management for consistent code mapping.
- **Master Data Management**: Solutions to manage reference data and master patient indices.
- **Syntactic Transformation**: Message format transformation (e.g., HL7 to FHIR) and validation.
- **Clinical NLP**: Natural language processing to extract structured data from clinical text.
- **Clinical Inferencing**: Clinical decision support and inferencing capabilities.
- **Professional Services**: Data quality consulting, implementation, migration, and outsourcing.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Estimated annual revenue of $4.5M (LinkedIn estimate); total funding not publicly available
- **Notable Clients/Partners**: Centers for Disease Control (CDC), The Joint Commission, Defense Health Agency, CommonSpirit Health, Montefiore Medical Center, UK Healthcare, Inland Empire Health Plan (IEHP), and many large health systems and EHR vendors.
- **Growth Signals**: Job postings increased 160% year-over-year (as of mid-2026); actively hiring across engineering, client services, and business development. Headcount stands at ~100 employees (down 3.3% YoY, likely representing restructuring rather than contraction).

## Competitive Advantages
- Creator of the first deterministic, configurable engine that automates semantic interoperability (Symedical).
- Inventor of the Patient Information Quality Improvement (PIQI) Framework – an emerging open-source standard for evaluating patient data quality across accuracy, completeness, conformity, and plausibility.
- Co-chair of the PIQI Alliance, shaping industry-wide data quality standards.
- Deeply embedded with major government and healthcare accreditation bodies (CDC, Joint Commission).

## Strategic Focus
- Expanding the adoption of the PIQI Framework and the PIQXL Gateway to improve data quality across the healthcare ecosystem.
- Enhancing product capabilities for semantic interoperability, clinical NLP, and master data management.
- Growing partnerships with health information exchanges (HIEs), payers, and life sciences organizations.

## Why Work Here
- **Culture**: Values include Resourceful Innovation, Compassionate Collaboration, Hands-On Leadership & Dedication, and Artful Craftsmanship.
- **Work Model**: Based in Carmel, Indiana (Indianapolis area); roles are on-site with some flexibility (office includes fitness center, catered lunches, team outings).
- **Perks & Benefits**: Health, dental, and vision insurance; 401k matching; paid parental leave; paid time off; life insurance; on-site fitness center; catered lunches and team events.
- **Engineering Culture**: Emphasis on high-quality craftsmanship, innovation, and solving complex healthcare data problems. Technical roles include Software Engineer, Software Test Engineer, Operations Engineer, and Database Administrator.

## Sources
1. [clinicalarchitecture.com](https://clinicalarchitecture.com/)
2. [clinicalarchitecture.com/about-us/](https://clinicalarchitecture.com/about-us/)
3. [clinicalarchitecture.com/careers/](https://clinicalarchitecture.com/careers/)
4. [job-boards.greenhouse.io/clinicalarchitecture](https://job-boards.greenhouse.io/clinicalarchitecture)
5. [linkedin.com/company/clinical-architecture](https://www.linkedin.com/company/clinical-architecture)

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