---
title: 'Client Service Associate at Rho'
canonical: 'https://feeny.ai/job/client-service-associate-rho-salt-lake-city-y38nksf81e46'
type: 'job'
last_seen: '2026-11-05'
---

# Client Service Associate at Rho

- **Company:** Rho
- **Location:** Salt Lake City, UT
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.ashbyhq.com/rho/604d9c98-4dc9-4846-9931-248e8b3c0b8b

## Job description

## About Us

Rho is the modern banking platform built for the AI era. Startups and growth-stage companies can open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.

## About the Role

As a Client Service Associate on the Client Services team, you will support our clients (entrepreneurs and their finance teams) by providing effective, timely assistance over live chat, phone, email, and text. You will handle inquiries ranging from basic technical issues, such as password resets, to complex service questions, such as guidance on ERP integrations or setting up an expense management policy on the platform. This role is based full-time in our Salt Lake City office and offers the opportunity to build strong customer service and finance operations skills at a growing company.

## Responsibilities

- Customer issue resolution: Address and resolve client issues via chat, phone, email, and text, applying good judgment and Rho's service standards in every interaction.
- Service documentation: Document common client issues and resolutions to help build the team's knowledge base.
- Feedback collection: Gather client feedback to help identify service improvements.
- Team communication: Document and communicate ongoing issues to teammates and leadership for follow-up when needed.
- Process adherence: Follow established protocols and procedures for client service delivery.

## Qualifications

- 2+ years of experience in customer service; financial services or startup experience preferred.
- Strong communication skills, with the ability to explain complex concepts clearly to clients.
- Self-motivated with good judgment and sound decision-making, particularly during shifts with lighter on-site coverage.
- Basic understanding of finance concepts: banking, credit cards, and accounting principles.
- Comfortable working in a fast-paced environment and adapting to changing priorities.

Schedule This role is in-office at our Salt Lake City office in the Gateway (parking included), five days per week. Two shift schedules are available:

- Tuesday–Saturday, 3:00 PM–12:00 AM MST
- Sunday–Thursday, 3:00 PM–12:00 AM MST

Applicants can select their preferred shift, or indicate they are open to both, in the application.

Our people are our most valuable asset. The salary range for this role is $58,000 - $70,000. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.

## About Rho

## Company Overview
- **One-liner**: Rho is a modern financial platform that combines business banking, corporate cards, treasury, bill pay, expense management, and accounting automation into a single connected workflow for startups and scaling companies.
- **Entity Type**: Private (Series C, $365M total funding per [fastaijobs.com](https://www.fastaijobs.com/companies/rho))
- **Headquarters**: New York, United States
- **Founded**: 2018
- **Founders**: Not publicly named on the website or in widely available biographical detail (the platform was built by an internal team; the "About Us" page references the founding team as having built the platform they "wish we had when we first launched the company" [rho.co/about](https://www.rho.co/about))

## Core Business
- **Primary industry**: Financial Services / Fintech – specifically Business Banking, Spend Management, and Corporate Cards.
- **Target customers**: B2B – founders (from two-person startups to public companies), finance teams (controllers, CFOs), and business owners at all stages of growth.
- **Mission/purpose**: Built to eliminate financial busywork, enabling companies to focus on building a world-changing business. As stated on their "About Us" page: "We built the Rho platform for them… to focus less on busywork and more on activities that actually drive the business forward." [rho.co/about](https://www.rho.co/about)

## Products & Services
- **Business Checking & Savings Accounts**: FDIC-insured accounts for managing day-to-day cash flow.
- **Rho Cards**: Corporate credit cards with strict spend limits, category restrictions, and expense rules to control spending.
- **Bill Pay**: AI-powered invoice scanning, automated approval routing, and direct payments to vendors.
- **Expense Management**: Automated reimbursements and real-time transaction organization to keep compliance in check.
- **Treasury Accounts**: Earn competitive market yields on company cash that would otherwise sit idle.
- **Accounting Integrations**: Syncing across banking, cards, and treasury so books stay clean and audit-ready.
- **Rho Mobile App**: A mobile interface for on-the-go management.

All of these are offered as a connected SaaS platform. [rho.co](https://www.rho.co/)

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric – Total Funding**: **$365M** per [fastaijobs.com](https://www.fastaijobs.com/companies/rho) (specific breakdown from [LinkedIn](https://www.linkedin.com/company/rhobusiness/jobs) per Crunchbase-equivalent data: $197M total across Seed ($4.9M + $2.3M), Series A ($15M), Series B ($75M), and Debt Financing ($100M) — however, the higher "Series C" figure of $365M in total funding suggests a later round occurred or different aggregator methodology).
- **Net Discrepancy Note**: Different sources report total funding inconsistently: Crunchbase data via LinkedIn shows $197M across 4 early rounds, while a newer aggregator (fastaijobs) cites $365M. This is labeled as **conflicting reports**.
- **Annual Revenue**: **$25M** as estimated by [LinkedIn](https://www.linkedin.com/company/rhobusiness/jobs) (note: may be a third-party estimate, not company-verified).
- **Notable Investors**: List includes Grid Dynamics, Capital One, American Express, Goldman Sachs, Microsoft (as employer talent sources, suggesting staff migration from these firms) [LinkedIn](https://www.linkedin.com/company/rhobusiness/jobs). Debt financing (April 2021) had a single undisclosed investor; Series B (Dec 2021) had 5 investors.
- **Growth Signals**:
  - Headcount of **236 employees** as of mid-2026, with **+30.2% YoY growth** [LinkedIn](https://www.linkedin.com/company/rhobusiness/jobs).
  - **32 open roles** as of mid-2026 [rho.co/careers](https://www.rho.co/careers), spanning NYC, San Francisco, Austin, Boston, Los Angeles, Belgrade (Serbia), Poland (remote), and US-wide remote.
  - Active hiring in engineering (Senior/Full Stack Software Engineers), Go-to-Market (Account Executives, Advisors, Startups Banking), Product (VP of Product, Product Managers, Design), and Marketing (Brand, Events, Consumer).

## Competitive Advantages
- **All-in-one platform**: Unlike piecemeal setups, Rho connects banking, cards, treasury, bill pay, and expense management in one workflow — reducing the need for 3–5 separate vendors.
- **Fast implementation**: "Get up and running quickly with hands-on onboarding and a dedicated team… response times under a minute" [rho.co](https://www.rho.co/).
- **Enterprise-grade without bloat**: "No monthly fees" and strict spend controls, while still offering features like AI invoice scanning and automated approvals.
- **Global presence**: Operating across 7 countries (US, Serbia, Poland, Philippines, UK, Switzerland, Canada) [LinkedIn](https://www.linkedin.com/company/rhobusiness/jobs) enables multi-currency/regional support for scaling clients.

## Strategic Focus
- **Scaling with customers**: The platform is explicitly designed to support companies "from inception stage to IPO and beyond… never outgrow" the platform [rho.co/about](https://www.rho.co/about).
- **Hiring expansion**: Aggressively hiring across go-to-market, engineering, product, and marketing (50% monthly increase in job postings, 2000% quarterly increase) [LinkedIn](https://www.linkedin.com/company/rhobusiness/jobs), signaling a major growth push.
- **Automation depth**: Focus on AI-driven features (invoice scanning, expense automation) to reduce manual finance work.
- **Treasury/Runway focus**: Emphasis on putting cash to work (treasury yields) suggests a strategic bet on serving cash-rich startups and SMBs looking to maximize runway.

## Why Work Here
- **Culture highlight**: Described as a place for "obsessive people" who want to "hone your craft, ship faster than you thought possible, and do the most ambitious work of your career" [rho.co/careers](https://www.rho.co/careers). The "About Us" page repeatedly emphasizes "creating delightful experiences" for customers and earning the right to serve them.
- **Remote/Hybrid/Office Policy**: Mixed model. Roles exist in NYC (HQ), San Francisco, Austin, Boston, Los Angeles, Belgrade, and Poland (remote). Some roles are explicitly "US - Remote" or "Poland - Remote" while others specify a city (e.g., "NYC", "San Francisco"). The company has 4 offices globally (likely NYC, SF, Belgrade, and one other) [rho.co/careers](https://www.rho.co/careers).
- **Notable perks/culture signals**:
  - 32 open roles spanning multiple functions — strong signal of growth.
  - Technical staff makes up 22% of headcount; Sales 10%; Finance 9%, suggesting an engineering-led but GTM-heavy current hiring phase.
  - Talent sources include American Express (32 hires), Capital One (7), Microsoft (7), Goldman Sachs (5) — implying a strong Fintech/Finance DNA.
  - Alumni go to Rippling, Amazon, Deloitte — suggesting a pedigree similar to high-growth Fintech.
- **Engineering culture**: With 73 technical staff (22% of total), and open roles for Senior Software Engineers (Belgrade + Poland remote), Full Stack Engineers (Poland remote), and multiple Product Designers, engineering appears to be a core focus area for growth.

## Sources
1. [rho.co](https://www.rho.co/)
2. [rho.co/about](https://www.rho.co/about)
3. [rho.co/careers](https://www.rho.co/careers)
4. [LinkedIn – Rho Company Profile & Jobs](https://www.linkedin.com/company/rhobusiness/jobs)
5. [fastaijobs.com – Rho Careers & Jobs](https://www.fastaijobs.com/companies/rho)

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