--- title: 'Client Service Associate at SPS-North America' canonical: 'https://feeny.ai/job/client-service-associate-sps-north-america-new-york-mhb2nkbvwz00' type: 'job' last_seen: '2026-10-16' --- # Client Service Associate at SPS-North America - **Company:** SPS-North America - **Location:** New York, NY - **Compensation:** $19–$20/hr - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-10-16 - **Apply:** https://job-boards.greenhouse.io/spsnorthamerica/jobs/5413092008 ## Job description Position Summary The Client Services Associate is responsible for delivering exceptional customer service and day-to-day support to clients, employees, and visitors. This role serves as a key representative of SPS, ensuring requests are handled promptly, workplace services are delivered consistently, and the client environment remains professional and well organized. The ideal candidate is service-oriented, professional, detail-focused, and proactive, with excellent communication skills and the ability to manage multiple priorities in a fast-paced environment. ## Key Responsibilities Client & Customer Service - Serve as a professional and welcoming point of contact for clients, employees, and visitors. - Provide responsive, courteous, and solution-oriented service. - Receive, document, and coordinate client requests through the appropriate tracking system. - Follow up on requests to ensure timely and satisfactory completion. - Escalate issues or service concerns to the appropriate supervisor or manager. - Maintain strong working relationships with clients and internal teams. Daily Operations - Support daily workplace and client service operations to ensure a clean, organized, and professional environment. - Perform routine inspections of assigned areas and identify service issues or opportunities for improvement. - Coordinate with facilities, housekeeping, mailroom, shipping/receiving, and other service teams as required. - Ensure conference rooms, common areas, reception areas, and other assigned spaces are properly prepared and maintained. - Assist with meeting, event, and special project support as directed. - Maintain accurate daily logs, checklists, and service records. Service Request Management - Receive and accurately document client requests. - Prioritize requests based on urgency and business impact. - Coordinate with internal teams and vendors to ensure requests are completed within established timelines. - Monitor outstanding requests and communicate status updates to clients. - Escalate unresolved or recurring issues appropriately. Administrative Support - Assist with reporting, scheduling, inventory tracking, and other administrative activities. - Maintain accurate records and documentation. - Monitor supplies and report inventory shortages before they impact service. - Assist with monthly metrics, KPIs, and service reporting as required. - Support special projects and client initiatives. Safety, Security & Compliance - Follow all SPS, client, safety, security, and site-specific policies and procedures. - Maintain a safe and professional work environment. - Immediately report safety, security, maintenance, or other operational concerns. - Protect confidential client and employee information. - Follow all required OSHA and workplace safety practices. ## Qualifications - High school diploma or equivalent required. - 1–3 years of customer service, hospitality, facilities, workplace services, office services, or related experience preferred. - Excellent verbal and written communication skills. - Strong customer service and interpersonal skills. - Professional, polished, and approachable demeanor. - Strong attention to detail and organizational skills. - Ability to manage multiple priorities in a fast-paced environment. - Proficient with Microsoft Office and comfortable learning client and company systems. - Ability to work independently while collaborating effectively with a team. - Reliable, flexible, and committed to delivering high-quality service. ## Preferred Attributes - Hospitality or corporate workplace services experience. - Experience supporting corporate clients, executive offices, or high-touch environments. - Strong problem-solving and follow-through skills. - Ability to anticipate client needs and proactively address service issues. - Experience working with KPIs, SLAs, ticketing systems, or service tracking platforms. Success in This Role The successful Client Services Associate will consistently deliver professional, responsive, and high-quality service, ensuring client requests are handled efficiently and the workplace experience reflects SPS's commitment to service excellence. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $19—$20 USD ## WHAT WE OFFER - Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. - Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. - We Recognize Talent: We offer a variety of recognition programs for all levels of employees. - Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason. - Bonuses: Are available for employee and client referrals for current employees. - Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. - Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. ## About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: [Data Privacy Statement](https://www.spsglobal.com/en/data-privacy-other) Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company. ## About SPS-North America ## Company Overview - **One-liner**: SPS-North America provides intelligent automation, mailroom management, front office services, and document processing outsourcing solutions to enterprise clients. - **Entity Type**: Private (owned by AS Equity Partners, acquired from Swiss Post) - **Headquarters**: New York, New York, United States (North America HQ); Global HQ in Zurich, Switzerland - **Founded**: 2007 (as a unit of Swiss Post) - **Founders**: Not publicly available ## Core Business - Primary industry/industries: Business Process Outsourcing (BPO), Intelligent Automation, Document Management, Facilities Management - Target customers: B2B, Enterprise (Fortune 500 companies in banking, insurance, legal, higher education, advertising, and professional services) - Mission or purpose: "Unlocking the power of possibility for businesses and the people they serve." ## Products & Services For each major offering: - **Mailroom Management (Physical & Digital)**: End-to-end mail processing, digitization, and distribution services. - **Front Office Services**: Reception, lobby concierge, and conference room management. - **Intelligent Document Processing (IDP)**: Automated data extraction and document classification using leading-edge technologies (including GenAI). - **Digital Transformation Solutions**: Consulting and implementation of automation, AI, and workflow-based tracking to enhance efficiency. - **Copy, Print & Document Services**: On-site printing, scanning, and document warehousing. - **Courier & Shipping Services**: On-site and route driver services for document and package delivery. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Nearly 8,500 employees globally; operations in more than 20 countries. - **Notable Investors/Partners**: AS Equity Partners (current owner); previously a division of Swiss Post. - **Growth Signals**: Maintains a Net Promoter Score of 80 and a contract renewal rate over 95%. Expanded from document management into broader intelligent automation and digital transformation services. Operates in 22+ countries with 30+ languages. ## Competitive Advantages - **Global Scale with Local Delivery**: Operates in 20+ countries including the US, Europe, and Asia, offering onshore, nearshore, and offshore delivery models. - **High Client Retention**: Over 95% contract renewal rate and world-class NPS of 80 indicate strong client satisfaction. - **Swiss Heritage**: Branded with Swiss quality, reliability, and precision in its DNA. - **Technology-Led Approach**: Combines people, processes, and the latest technology (GenAI, automation, Lean/Six Sigma) to drive digital transformation for clients. ## Strategic Focus - **Intelligent Automation Expansion**: Moving beyond traditional mailroom and document management into AI-powered process automation and digital transformation. - **North American Growth**: Actively hiring across multiple US cities (New York, Seattle, San Francisco, Chicago, Austin, Pittsburgh, etc.) for client-facing and operational roles. - **Innovation Culture**: Investing in GenAI and continuous improvement methodologies (Lean, Six Sigma) to stay competitive. ## Why Work Here - **Career Growth**: Opportunities to learn new skills and advance into management, sales, IT, finance, and operations roles. - **Learning & Development**: Promotes a culture of learning with training programs and development resources. - **Recognition Programs**: Monthly and quarterly top performer recognition; annual global awards for individual and team achievements. - **Comprehensive Benefits (Full-Time)**: Medical, Dental, Vision, HSA/FSA, Commuter Benefits, 401k with matching, Life Insurance, Short & Long Term Disability, Pet Insurance, Legal Program, Identity Theft Protection, and more. - **Work Environment**: Modern and welcoming; hybrid and remote roles available (e.g., remote Account Executive positions). - **Diversity & Inclusion**: Committed to equal employment opportunity and fostering a culture of access, inclusion, equity, and diversity. - **Global Community**: Nearly 8,500 colleagues across 20+ countries, offering a chance to build an international network. ## Sources 1. [SPS Global Careers Page](https://www.spsglobal.com/en/careers) 2. [SPS North America Greenhouse Job Board](http://job-boards.greenhouse.io/spsnorthamerica) 3. [SPS Global About Page](https://www.spsglobal.com/en/node/537) 4. [Bloomberg Company Profile](https://www.bloomberg.com/profile/company/3461697Z:US) ## Other roles at SPS-North America - [Office Services Specialist (On Call)](https://feeny.ai/job/office-services-specialist-on-call-sps-north-america-new-york-kdz2xv55m18e) — New York, NY - [Office Services Specialist (On-Call)](https://feeny.ai/job/office-services-specialist-on-call-sps-north-america-austin-krfk6w1txjpn) — Austin, TX - [Facilities Management Supervisor](https://feeny.ai/job/facilities-management-supervisor-sps-north-america-new-york-fsnh79cjz31k) — New York, NY - [Client Services Supervisor](https://feeny.ai/job/client-services-supervisor-sps-north-america-irvine-x1ma9n3msrdz) — Irvine, CA - [Client Service Associate](https://feeny.ai/job/client-service-associate-sps-north-america-west-columbia-k0ynhw61kxqa) — West Columbia, SC - [Service Delivery Associate (Lockbox)](https://feeny.ai/job/service-delivery-associate-lockbox-sps-north-america-pittsburgh-tpsas5brpenz) — Pittsburgh, PA - [Concierge Assocate](https://feeny.ai/job/concierge-assocate-sps-north-america-new-york-cdmjvctggy6p) — New York, NY - [Hospitality Supervisor](https://feeny.ai/job/hospitality-supervisor-sps-north-america-new-york-5a9g9rezs16t) — New York, NY - [Retail Supervisor](https://feeny.ai/job/retail-supervisor-sps-north-america-new-york-ge7gpdfdp8qg) — New York, NY - [Client Service Associate](https://feeny.ai/job/client-service-associate-sps-north-america-annapolis-junction-376j9t3qzn5w) — Annapolis Junction, MD