--- title: 'Client Service Coordinator at Guidepoint' canonical: 'https://feeny.ai/job/client-service-coordinator-guidepoint-phoenix-7reh9pqbh98c' type: 'job' last_seen: '2026-10-23' --- # Client Service Coordinator at Guidepoint - **Company:** Guidepoint - **Location:** Phoenix, AZ - **Compensation:** $50k - **Posted:** 2026-10-22 - **Last confirmed live:** 2026-10-23 - **Apply:** https://job-boards.greenhouse.io/guidepoint/jobs/8868896002 ## Job description Overview: The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. As a Coordinator on the Client Service team, you will be overseeing all administration within your client service team. You will be booking client consultations, tracking projects for the team, and qualifying the experts. This is a hybrid position out of our Phoenix office, requiring a minimum of one day per week in the office. Who We Are: - Team-oriented and collaborative - Hard-working professionals who strive for excellence - Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint What you will own: - Responsible for scheduling bulk telephone consultations for client service teams - Manage multiple client organization requests and respond within a timely manner - Coordinate with advisors and clients to confirm telephone consultations - Leave messages and follow up with Advisors to expedite scheduling projects - Maintain an updated status of client telephone consultations - Qualify Advisors via questionnaire to confirm if they are appropriate for consultations - Follow multiple work streams to help Project Managers organize client requests and track progress on projects - Assist with ad-hoc requests Experience you will bring: - 1-3 years of previous work experience dealing in a high call volume environment - AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication - Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment - Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service - Work authorization required Skills you will bring: - Attention to detail and excellent follow-up skills required - Strong aptitude for developing systems of organization - Excellent time management skills and able to multi-task - Ability to work as part of a team and independently - Excellent sense of urgency and responsiveness What We Offer: The annual base salary for this position is $50,000. You will also be eligible for the following benefits: - 15 PTO Days, 10 legal holidays, and 5 sick days - Comprehensive Medical, dental, and vision plans - 10% 401(k) match, life insurance, paid time-off and parental leave plans - Commuter benefits and a corporate gym rate - Development opportunities through the LinkedIn Learning platform - Friday happy hour, “Summer Fridays”, and free snacks - Casual work environment, team building, and other social events - Option to be full-time remote About Guidepoint: Guidepoint powers end-to-end research workflows for the world’s best research teams. Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions. At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed. ## #LI-BG1 ## #LI-HYBRID Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location. ## Compensation $50,000—$50,000 USD ## About Guidepoint ## Company Overview - **One-liner**: Guidepoint connects decision-makers with vetted subject-matter experts and AI-powered research tools to accelerate insight and drive conviction. - **Entity Type**: Private (Bootstrapped/Profitable) - **Headquarters**: New York City, USA - **Founded**: 2003 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Expert Networks, Research Services, Data & Analytics - **Target customers**: B2B; primarily serves the world’s leading investment firms, corporations, and consulting organizations (5,000+ organizations globally) - **Mission or purpose statement**: “To constantly seek new ways to help our clients access hard-to-source knowledge.” ## Products & Services - **Expert Network**: Connects clients with 2M+ vetted advisors across every industry and geography. Experts are sourced, screened, and scheduled in minutes via a proprietary knowledge graph. - **Transcript Library**: A searchable library of 100,000+ expert transcripts covering 80,000+ companies, with 5,000 new transcripts added monthly. Curated by former senior investment analysts and 100% compliance-reviewed. - **Guidepoint360 (Mobile App, APIs, MCP)**: AI-powered research platform offering Deep Research (synthesizes content into reports in ~15 minutes), AI Moderation (scales interviews with standard guides), and AskGP (source-backed answers with traceable attribution). Accessible via API or MCP for integration into client workflows. - **Guidepoint Tracker**: Alternative data product launched in 2007. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private, profitable company) - **Key Metric**: 2,000+ employees, 19 global offices, supporting 5,000+ organizations worldwide - **Notable Investors/Partners**: Not publicly available (company is not venture-backed; appears bootstrapped/profitable) - **Growth Signals**: Network grew to 2M+ advisors (up from 1M in 2021). Launched AI-powered research tools in 2025-2026. 15,000+ new experts recruited every month. 5,000+ new transcripts added monthly. ## Competitive Advantages - **Proprietary Knowledge Graph & Scale**: 2M+ vetted experts and 100K+ transcripts create a defensible data moat that competitors cannot easily replicate. - **Compliance-First Approach**: Led by a former senior counsel at the SEC’s Division of Enforcement; compliance is embedded into the project lifecycle, giving clients speed with confidence. - **AI-First Innovation**: Early mover in applying AI to expert research (Deep Research, AI Moderation, MCP integration), differentiating from traditional expert networks. - **Two Decades of Trust**: Founded in 2003, Guidepoint wrote the playbook on expert insights and has earned the trust of the world’s most discerning clients. ## Strategic Focus - **AI & Data Transformation**: Heavily investing in AI-powered research tools (Guidepoint360, AskGP, MCP) to move beyond traditional expert calls and offer end-to-end research workflows. - **Product Expansion**: Growing the transcript library, alternative data offerings, and self-service tools to serve clients at every stage of research. - **Global Reach**: Maintaining and expanding 19 global offices to serve a diverse, international client base. ## Why Work Here - **Culture**: Fast-moving, collaborative, and supportive. Employees describe a “one team” environment where cross-office collaboration is the norm. Wins are celebrated openly, and friendships that “outlast the jobs” are common. - **Growth**: Internal mobility is encouraged and normal—employees switch teams, offices, and functions. Managers are expected to help, not block. The company supports professional development and flexible working. - **DEI**: Diverse backgrounds, experiences, and points of view are treated as an asset. The company hires from many different places and backgrounds. - **Work Environment**: Hybrid/office-based across 19 global locations. The work is described as meaningful, with new challenges daily. - **Notable Perks**: Opportunities to connect across teams and regions. The company has 114 current job openings (as of search date) across Business Development and other functions. ## Sources 1. [Guidepoint Official Website](https://www.guidepoint.com/) 2. [Guidepoint About Page](https://www.guidepoint.com/company/) 3. [Guidepoint Careers Page](https://www.guidepoint.com/company/careers/) 4. [Guidepoint Greenhouse Job Board](https://job-boards.greenhouse.io/guidepoint) 5. [Guidepoint LinkedIn](https://www.linkedin.com/company/guidepoint) ## Other roles at Guidepoint - [Research Manager - Insights (Expert Acquisition)](https://feeny.ai/job/research-manager-insights-expert-acquisition-guidepoint-mumbai-dajgns28z734) — Mumbai, India / Pune, India - [Business Development Associate](https://feeny.ai/job/business-development-associate-guidepoint-boston-pvs9dftnpbde) — Boston, MA - [Client Service Project Manager](https://feeny.ai/job/client-service-project-manager-guidepoint-new-york-wn3kv6n3zfg7) — New York, NY - [Survey Technology and Automation Specialist](https://feeny.ai/job/survey-technology-and-automation-specialist-guidepoint-mumbai-cbb5gwvgnkgx) — Mumbai, India / Pune, India - [Project Manager, Client Service (Healthcare)](https://feeny.ai/job/project-manager-client-service-healthcare-guidepoint-london-ayrvc4b1sn1v) — London, United Kingdom - [Director, Strategy and Growth](https://feeny.ai/job/director-strategy-and-growth-guidepoint-united-states-grwtb0t60h65) — United States - [Associate, Client Service (Class of 2027)](https://feeny.ai/job/associate-client-service-class-of-2027-guidepoint-manchester-zr4n4fbnt0h4) — Manchester, United Kingdom - [Senior Survey Programmer (Qualtrics)](https://feeny.ai/job/senior-survey-programmer-qualtrics-guidepoint-mumbai-8axrm51b44yx) — Mumbai, India / Pune, India - [Survey Fieldwork Specialist](https://feeny.ai/job/survey-fieldwork-specialist-guidepoint-mumbai-7gkpvr04wv5x) — Mumbai, India / Pune, India - [Survey Programmer (Qualtrics)](https://feeny.ai/job/survey-programmer-qualtrics-guidepoint-mumbai-dtf6ybb4x8m3) — Mumbai, India / Pune, India