--- title: 'Client Service Manager at WithCoverage' canonical: 'https://feeny.ai/job/client-service-manager-withcoverage-st-louis-wqk62zxw2t3t' type: 'job' last_seen: '2026-09-08' --- # Client Service Manager at WithCoverage - **Company:** WithCoverage - **Location:** St Louis, MO - **Work type:** remote - **Posted:** 2026-08-14 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/withcoverage/jobs/4361957009 ## Job description Client Service Manager Location: Remote in St. Louis, MO About [WithCoverage](https://withcoverage.com/): WithCoverage replaces the traditional insurance brokerage with AI-supercharged risk management designed for the modern economy. We partner with hundreds of high-growth, category-defining companies, including GoPuff, Eight Sleep, Bombas, Chomps, and Blank Street Coffee. Our clients span iconic consumer brands, hospitality leaders, GCs, advanced manufacturers, and next-generation defense contractors. They operate in complex risk environments and need a partner that can move at their speed. Instead of a fragmented, manual brokerage stack, we have built a new category: elite risk advisors operating on top of proprietary technology. Our in-house Agency Management System gives our team and AI agents full visibility into policies, exposures, claims, billing, and commissions. This platform enables deep automation, better decisions, and a fundamentally higher standard of service. WithCoverage was founded by JD Ross (co-founder of Opendoor) and Max Brenner (Bain, Compound). We have raised over $43M from leading investors including Sequoia, 8VC, Khosla Ventures and Crystal Venture Partners. Our ambition is not to build a better brokerage. It is to redefine how risk is managed across the economy. Why Join Us: - Grow Faster – We’re scaling quickly, giving you significant opportunities to learn, lead, and shape your career and the company's future. - Work That Matters – We protect the world’s most innovative brands: consumer icons, hospitality leaders, next-gen defense contractors, and US manufacturers. - Redefine an Industry – Insurance is one of the largest, slowest-moving markets. We rewrite the playbook with proprietary technology, automation, and AI. - Financial Rewards – We hire the best and invest in you. That means competitive comp, meaningful equity, and excellent benefits. We believe strongly in internal promotion and lay out a plan for everyone's career growth. About The Role: Partner with Risk Advisors on assigned book of business, manage day-to-day service processes and outputs, support a variety of strategic, client-facing initiatives, and run point on each client’s renewal cycle, ensuring a positive and productive client experience. What You’ll Do: - Maintains effective and positive relationships with clients. Serves independently in a client-facing capacity on matters of moderate importance and complexity. - Facilitates the timely and accurate flow of information between clients, and Risk team members, keeping all parties informed. - Handles client open items lists and responds to client ad-hoc requests. - Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation. - Actively supports and monitors the renewal process, engaging with account team members as necessary. May draft quote comparisons and is responsible for saving down binders, policies, and endorsements. - Receives and handles routine and sophisticated coverage inquiries. - Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker’s Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals. - Monitors and follows-up on invoice generation, fee agreements, receivables, and collections. Addresses and resolves problems. - Ensures tools are understood and used. Performs related duties as assigned. Who You Are: - 2+ years of commercial insurance experience required (preferably in an Account Management role) - Property & Casualty broker’s license strongly preferred, or to be obtained within 120 days of start date - High school diploma or equivalent required - Associates degree preferred - Experience supporting complex clients is preferred For candidates based in the United States, the expected total compensation for this position at the start of employment is $100,000 – $140,000/year. Actual compensation will be determined based on factors such as market location, job-related skills, experience, and qualifications. This role is eligible for additional variable compensation, including quota-based incentives where applicable. WithCoverage offers a comprehensive Total Rewards package for full-time employees, which includes equity grants and a robust suite of benefits. What We Offer: - Competitive compensation that includes equity - Comprehensive benefit plans for medical, dental, vision, life, and disability - Pre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings) - Human Interest: 401(k) provider - Time Off: Flexible time off, sick leave, family and medical leave, major national holidays - A curated in-office employee experience, designed to foster community, team connections, and innovation - Collaborative, transparent, and fun culture ## About WithCoverage ## Company Overview - **One-liner**: WithCoverage provides a modern risk management solution for ambitious businesses, combining an expert team of insurance attorneys and advisors with an AI-powered digital platform to optimize coverage, reduce costs, and manage claims. - **Entity Type**: Private (Series B – raised $42M in January 2026) - **Headquarters**: New York, New York, United States - **Founded**: 2023 - **Founders**: Max Brenner (Co-Founder & CEO), JD Ross (Co-Founder) ## Core Business - **Primary industry**: Insurance brokerage / risk management - **Target customers**: B2B – ambitious, scaling businesses (startups, growth-stage companies, enterprises) that lack an in-house risk management team - **Mission**: Set a new standard for the insurance brokerage industry by delivering transparent, technology-driven, and proactive risk management. ## Products & Services - **Risk Management Platform (Digital Dashboard)**: A single platform to view and manage all policies, certificates of insurance (COIs), claims tracking, and coverage details – replacing PDFs and spreadsheets. - **AI-Powered Analysis**: AI analyzes policies, compares coverage, and makes recommendations to improve protection and drive premium savings. - **Risk Advisory & Claims Team**: A dedicated team of insurance experts and attorneys who develop a tailored risk management plan, handle claims end-to-end, and proactively implement loss prevention strategies. - **Digital Applications & Certificates of Insurance**: Streamlined application process and automated COI issuance. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total funding raised – $42M (Series B, January 2026) - **Notable Investors/Partners**: Sequoia Capital, Khosla Ventures, 8VC, Crystal Venture Partners, Night Ventures (and others per CBInsights). Clients include GoPuff, Chomps, Hungryroot, Blank Street, Bombas, Eight Sleep, Bluestone Lane, Salt & Straw, Kitsch, Happy Dad, Elephante. - **Growth Signals**: Founded in 2023, raised $42M Series B within ~3 years; headcount of 71 employees (LinkedIn, mid-2026); active hiring with 16+ open positions; offices in New York, Austin, San Francisco, Chicago, Philadelphia, Salt Lake City. ## Competitive Advantages - **Expertise + Technology**: Combines a team of insurance attorneys and risk advisors with an AI platform – unlike traditional brokers who rely solely on manual processes. - **Transparency & Alignment**: Incentives aligned with client savings; proactive claims handling and coverage improvements. - **Scalable Solution**: Designed for businesses that lack an internal risk management function, offering a white-glove service that scales with growth. - **Modern Experience**: Digital-first platform replaces opaque, document-heavy insurance management. ## Strategic Focus - **Disrupting traditional insurance brokerage** by targeting ambitious companies that are underserved by legacy brokers. - **Scaling the team** across engineering, sales, risk advisory, and partnerships to support rapid growth. - **Expanding geographic presence** with multiple US offices and remote roles. - **Deepening AI capabilities** to further automate policy analysis and risk recommendations. ## Why Work Here - **Culture**: Fast-paced, mission-driven environment focused on innovation in a legacy industry. Team includes insurance experts, software engineers, product designers, business operators, and attorneys. - **Work Model**: Hybrid with multiple office hubs (New York, Austin, San Francisco, Chicago, Philadelphia, Salt Lake City) and some fully remote roles (e.g., BDR Manager, Claims Support Specialist). - **Notable Perks**: Opportunity to define the future of risk management; work with a well-funded, early-stage company backed by top-tier VCs; hands-on impact from day one. - **Engineering Culture**: Emphasis on building an AI-native platform; roles like “Member of Technical Staff” and “Software Engineer – Product” indicate a strong product-engineering collaboration. ## Sources 1. [withcoverage.com](https://withcoverage.com/) 2. [greenhouse.io](https://job-boards.greenhouse.io/withcoverage) 3. [cbinsights.com](https://www.cbinsights.com/company/with-coverage) 4. [linkedin.com](https://www.linkedin.com/company/withcoverage) ## Other roles at WithCoverage - [Senior Accounting Manager](https://feeny.ai/job/senior-accounting-manager-withcoverage-new-york-y9fyjxs56ntz) — New York, NY - [Director, Enterprise Growth](https://feeny.ai/job/director-enterprise-growth-withcoverage-new-york-pqnsm0ag8vvt) — New York, NY - [GM, Demand Generation](https://feeny.ai/job/gm-demand-generation-withcoverage-new-york-pv15vjkq76ky) — New York, NY - [Events Marketing Manager](https://feeny.ai/job/events-marketing-manager-withcoverage-new-york-c5ypwcbtadj5) — New York, NY - [Staff Software Engineer - App & Cloud Security](https://feeny.ai/job/staff-software-engineer-app-cloud-security-withcoverage-new-york-jydj2bkpyhq2) — New York, NY - [GTM Lead - Data Centers](https://feeny.ai/job/gtm-lead-data-centers-withcoverage-new-york-4e6z94r5dhmr) — New York, NY - [GTM Lead - Private Equity](https://feeny.ai/job/gtm-lead-private-equity-withcoverage-new-york-ttqzs4bxjvtc) — New York, NY - [GTM Lead - Data Centers](https://feeny.ai/job/gtm-lead-data-centers-withcoverage-new-york-500d72v77erw) — New York, NY - [Lead Risk Advisor — Construction](https://feeny.ai/job/lead-risk-advisor-construction-withcoverage-new-york-new-york-united-states-6c3jsmm9ezrt) — New York New York United States Philadelphia Pennsylvania, United States - [Risk Advisor — Construction](https://feeny.ai/job/risk-advisor-construction-withcoverage-new-york-new-york-united-states-3g9zxas57b5r) — New York New York United States Philadelphia Pennsylvania, United States