--- title: 'Client Service Representative at EVG Specialty Network' canonical: 'https://feeny.ai/job/client-service-representative-evg-specialty-network-brooklyn-90z8khh9zpxx' type: 'job' last_seen: '2026-11-04' --- # Client Service Representative at EVG Specialty Network - **Company:** EVG Specialty Network - **Location:** Brooklyn, NY - **Compensation:** $21–$27/hr - **Posted:** 2026-10-28 - **Last confirmed live:** 2026-11-04 - **Apply:** https://job-boards.greenhouse.io/evgspecialtynetwork/jobs/5465814008 ## Job description Client Service Representative Compensation: $21–$27 per hour, based on experience and qualifications VERG Brooklyn is looking for a compassionate and dependable Client Service Representative (CSR) to join our Brooklyn team. As one of the first people our clients meet, you’ll help pet owners feel welcomed, informed, and cared for while their pets receive emergency or specialty treatment. If you’re someone who can make people feel supported during stressful moments, your work can make a real difference at VERG Brooklyn. This is more than a front desk position. You’ll be an important connection between our clients and medical teams, helping each hospital visit run as smoothly as possible. ## Why You’ll Love Working With Us Work that matters: Sometimes a calm voice, a kind welcome, or a clear explanation is exactly what a worried pet owner needs. The support you provide can make a difficult day feel a little easier. A team you can count on: Veterinary medicine can be busy and emotional, but you won’t be doing it alone. Our team works together, helps one another, and makes room for both the challenging moments and the good ones. Room to grow: We’ll give you the training and support you need to succeed. You’ll also have opportunities to learn more about veterinary medicine and continue building your career. ## About VERG Brooklyn VERG Brooklyn is a leading 24/7 emergency and specialty veterinary hospital serving pets and their families throughout the tri-state area. Our client service team works alongside emergency clinicians, board-certified specialists, licensed veterinary technicians, and other experienced professionals to provide advanced care in a collaborative environment. Our clients come to us because their pets are family, and we treat them that way. ## Benefits That Support You We appreciate the care and dedication our employees bring to VERG Brooklyn every day. Our benefits package includes: - Competitive compensation - Flexible scheduling - Medical, dental, vision, and life insurance - FSA and HSA options, including company contributions - Interest-free health and veterinary payment account - 401(k) with company match - Paid time off and floating holidays - Uniform allowance - Employee pet-care and veterinary service discounts - Additional employee benefits and perks ## What You’ll Do As a Client Service Representative, you’ll help create a welcoming and supportive experience for every client and patient. You’ll check patients in and out, answer phones, schedule appointments, process payments, and help keep communication flowing between clients and the medical team. You’ll also: - Provide friendly and compassionate customer service. - Address client concerns with patience and empathy. - Discuss estimates, payment options, and hospital policies. - Process invoices and payments and complete end-of-day reports. - Communicate with clients by phone, email, text, or app. - Help maintain a clean and organized front desk. - Support administrative tasks, such as accounts receivable, patient reminders, or social media. - Assist with other tasks that support the hospital and team. ## What You Bring You have a high school diploma or equivalent, strong communication and customer service skills, and confidence handling challenging situations with empathy and professionalism. Basic computer skills are required, including experience with Word, Outlook, and office management software. Veterinary experience and familiarity with Instinct are a plus but not required, we’re happy to train the right person. Most importantly, we’re looking for someone with a positive attitude who is eager to learn, grow, and contribute to our team. Due to the nature of supporting a hospital that is open to care for pets 24/7, working with us often requires the schedule flexibility for all shifts, including overnights, evening hours, weekends and holidays. If selected for an interview, the scheduling options and process will be discussed with you at that time. What's Next? If you would like to work for a hospital that gives you the platform to do amazing things, we would love to learn more about you! If you'd like to check us out before applying: Our website:  https://www.verg-brooklyn.com/ Our FB Page:   https://www.facebook.com/VERGBrooklyn/ VERG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. US Pay Range $21—$27 USD ## About EVG Specialty Network ## Company Overview - **One-liner**: EVG Specialty Network is an elite partnership of advanced veterinary specialty hospitals on the East Coast, uniting top-tier facilities to elevate animal healthcare through collaboration and innovation. - **Entity Type**: Private (Privately Held) - **Headquarters**: Washington, District of Columbia, United States - **Founded**: 2023 - **Founders**: Not publicly available (leadership includes Kieran Mara as President and CEO) ## Core Business - Primary industry/industries: Veterinary Services (specialty and emergency care) - Target customers: B2B (veterinary professionals, referring veterinarians) and B2C (pet owners seeking advanced specialty care) - Mission or purpose statement: "Empowering veterinary professionals to collaborate, innovate, and elevate standards of care through a unified network dedicated to advancing animal health, while fostering continuous learning, research, and compassionate expertise." [evgspecialty.com](https://evgspecialty.com/) ## Products & Services The network operates five premier specialty hospitals, each offering a comprehensive suite of advanced veterinary services: - **[VERG Brooklyn (Brooklyn, NY)]**: 24/7 emergency and critical care, plus specialties including cardiology, neurology, oncology, surgery, internal medicine, and ophthalmology. [evgspecialty.com](https://evgspecialty.com/network/) - **[Friendship Hospital for Animals (Washington, D.C.)]**: A 24/7 multi-specialty hospital with over 60 veterinarians offering primary care, emergency, and advanced specialty care. AAHA-accredited for over 60 years. [evgspecialty.com](https://evgspecialty.com/network/) - **[Veterinary Care and Specialty Group (VCSG) (Chattanooga, TN)]**: 24/7/365 referral and emergency care with a recently expanded state-of-the-art facility. [evgspecialty.com](https://evgspecialty.com/network/) - **[Quartet Veterinary Specialty Hospital (Cary, NC)]**: Board-certified surgical specialists, the most experienced surgical team in the Triangle Region. [evgspecialty.com](https://evgspecialty.com/network/) - **[Coral Springs Animal Hospital (Coral Springs, FL)]**: Comprehensive wellness, emergency, and specialty care for dogs and cats in South Florida. [evgspecialty.com](https://evgspecialty.com/network/) Specialties offered across the network include: anesthesiology, cardiology, critical care, dermatology, emergency medicine, internal medicine, neurology, nutrition, oncology (medical and radiation), ophthalmology, orthopedic surgery, radiology, rehabilitation, soft tissue surgery, and urology. [linkedin.com](https://www.linkedin.com/company/evg-specialty-network) ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Total employees: 21 (as of latest data, with +52.9% YoY growth) [linkedin.com](https://www.linkedin.com/company/evg-specialty-network) - **Notable Investors/Partners**: Not publicly available. The network was formed by uniting five established hospitals with a collective legacy of 190 years. - **Growth Signals**: - Rapid headcount growth (+52.9% YoY, +9 employees) [linkedin.com](https://www.linkedin.com/company/evg-specialty-network) - 42 active job postings (as of recent data), indicating strong hiring demand [linkedin.com](https://www.linkedin.com/company/evg-specialty-network) - LinkedIn followers grew +51.4% yearly, signaling increasing brand awareness [linkedin.com](https://www.linkedin.com/company/evg-specialty-network) - Network spans 7 office locations across the East Coast (Brooklyn, Washington D.C., Chattanooga, Cary, Coral Springs) [linkedin.com](https://www.linkedin.com/company/evg-specialty-network) ## Competitive Advantages - **Elite Network Model**: Combines "academic care with the comfort of private practice" – board-certified specialists in state-of-the-art facilities, fostering collaboration across locations rather than operating as isolated hospitals. [evgspecialty.com](https://evgspecialty.com/) - **Deep Legacy**: The five founding hospitals have a collective 190 years of experience, giving the network established reputations, client bases, and referral relationships. [evgspecialty.com](https://evgspecialty.com/) - **Comprehensive Scope**: Offers an unusually wide range of specialties (over 20) under one unified network, enabling cross-referral and complex case management. - **24/7 Emergency Coverage**: All major hospitals are open 24/7, providing a critical service differentiator in the veterinary market. ## Strategic Focus - **Growth through acquisition/unification**: The network model suggests a strategy of consolidating top independent specialty hospitals to create a premier East Coast footprint. - **Talent attraction and retention**: With 42 open roles and rapid hiring, attracting veterinary specialists and support staff is a clear priority. - **Elevating standards**: The mission emphasizes continuous learning, research, and elevating care standards, suggesting investment in CE, research partnerships, and advanced protocols. [evgspecialty.com](https://evgspecialty.com/) ## Why Work Here - **Culture**: Emphasizes collaboration, innovation, and compassionate expertise. The "academic care meets private practice" model suggests a learning-oriented environment where specialists can share knowledge across hospitals. [evgspecialty.com](https://evgspecialty.com/) - **Work Model**: Hybrid workspaces are available, with employees engaging in a combination of remote and on-site work. [builtin.com](https://builtin.com/company/evg-specialty-network) - **Growth Trajectory**: A very young company (founded 2023) with rapid headcount growth (+52.9% YoY) offers significant opportunity for career advancement and to shape the organization's culture and processes. [linkedin.com](https://www.linkedin.com/company/evg-specialty-network) - **Diverse Roles**: Open positions span emergency medicine, specialty medicine (oncology, cardiology, surgery, critical care), veterinary technicians, customer service, marketing, recruiting, and hospital management – appealing to both clinical and non-clinical professionals. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/evgspecialtynetwork) - **Notable Perks**: Not explicitly listed, but working within a network of top-tier facilities in major East Coast cities provides exposure to advanced cases and a high standard of practice. ## Sources 1. [evgspecialty.com](https://evgspecialty.com/) 2. [evgspecialty.com/network/](https://evgspecialty.com/network/) 3. [linkedin.com/company/evg-specialty-network](https://www.linkedin.com/company/evg-specialty-network) 4. [job-boards.greenhouse.io/evgspecialtynetwork](http://job-boards.greenhouse.io/evgspecialtynetwork) 5. [builtin.com/company/evg-specialty-network](https://builtin.com/company/evg-specialty-network) ## Other roles at EVG Specialty Network - [Veterinary Technician - Overnight Emergency](https://feeny.ai/job/veterinary-technician-overnight-emergency-evg-specialty-network-cary-6edwqcmjwqjp) — Cary, NC - [Veterinary Technician - Anesthesia](https://feeny.ai/job/veterinary-technician-anesthesia-evg-specialty-network-chattanooga-hs64bafwp5jk) — Chattanooga, TN - [Veterinary Laboratory Technician](https://feeny.ai/job/veterinary-laboratory-technician-evg-specialty-network-brooklyn-h9ff5z545s8t) — Brooklyn, NY - [Veterinary Radiologist](https://feeny.ai/job/veterinary-radiologist-evg-specialty-network-washington-18m50bzy26xp) — Washington, DC - [Veterinary Technician - Overnight Specialty](https://feeny.ai/job/veterinary-technician-overnight-specialty-evg-specialty-network-washington-9sxd9en7wxvb) — Washington, DC - [Veterinary Technician - Nephrology](https://feeny.ai/job/veterinary-technician-nephrology-evg-specialty-network-washington-w3exsnqdtwwy) — Washington, DC - [Veterinary Care Coordinator - Specialty Surgery](https://feeny.ai/job/veterinary-care-coordinator-specialty-surgery-evg-specialty-network-washington-93e60zxhg797) — Washington, DC - [Veterinary Technician - Radiology](https://feeny.ai/job/veterinary-technician-radiology-evg-specialty-network-washington-m6921x74rxq6) — Washington, DC - [Veterinary Technician - MRI](https://feeny.ai/job/veterinary-technician-mri-evg-specialty-network-washington-taer0bkkce82) — Washington, DC - [Veterinary Care Coordinator - Dermatology](https://feeny.ai/job/veterinary-care-coordinator-dermatology-evg-specialty-network-washington-9n8y1pfje483) — Washington, DC