---
title: 'Client Service Representative at EVG Specialty Network'
canonical: 'https://feeny.ai/job/client-service-representative-evg-specialty-network-chattanooga-72zc1j4n1mmk'
type: 'job'
last_seen: '2026-10-21'
---

# Client Service Representative at EVG Specialty Network

- **Company:** EVG Specialty Network
- **Location:** Chattanooga, TN
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-10-21
- **Apply:** https://job-boards.greenhouse.io/evgspecialtynetwork/jobs/5454280008

## Job description

Join VCSG’s Customer Service Team!

## Who We Are

Veterinary Care & Specialty Group (VCSG) is Chattanooga’s largest multi-specialty and emergency hospital, where compassionate care meets cutting-edge medicine. At VCSG, we are committed to providing exceptional specialty and emergency care while fostering a supportive and collaborative team environment. We believe that excellence in patient care starts with a workplace where professionals feel valued, empowered, and inspired to grow—because when our team thrives, so do our patients.

## What You Can Expect Do

As a Client Service Representative (CSR) in our emergency and specialty veterinary hospital, you will be the first point of contact for pet owners during some of their most stressful and emotional moments. You will play a critical role in triaging calls, managing patient intake and discharge, and supporting both the veterinary team and clients with compassion, efficiency, and professionalism.

Key Responsibilities:

- Greet clients and patients with empathy, urgency, and professionalism.
- Triage incoming calls and determine appropriate response based on emergency protocols.
- Gather and verify client and patient information; ensure accurate and timely data entry.
- Manage emotionally charged situations with compassion and clarity.
- Process payments, estimates, invoices, and medical records.
- Maintain cleanliness and order in the reception and lobby areas.
- Act as a liaison between the veterinary team and clients

Requirements:

- High school diploma or equivalent required.
- Available to work evenings, weekends and some holidays
- Ability to stay calm, focused, and compassionate during emergency situations.
- Excellent communication and interpersonal skills, especially under pressure.
- Comfortable working in a fast-paced, emotionally charged environment with sick or injured animals.

Preferred Qualifications:

- Prior experience in a veterinary, emergency, or medical reception environment
- Familiarity with veterinary terminology and emergency triage protocols
- Proficiency with veterinary software (Instinct)

## Why You Should Choose Us

Work in a diverse and supportive environment: We offer a supportive environment that fosters personal and professional development, along with benefits that prioritize wellness and growth.

Great Location: Located in the up-and-coming Southside Neighborhood in Chattanooga at the base of Lookout Mountain. Our hospital is located perfectly next to the beautiful Tennessee River Park and the new baseball stadium opening soon and close to various restaurants, breweries, and entertainment venues.

Generous Benefits:

- Free Employee Assistance Program with mental health & financial wellness resources
- Generous employee pet care discount
- Competitive hourly pay and shift differentials for nights and weekends
- Medical, Dental, Vision, & Life Insurance
- 120 hours annual paid time off and floating holiday time

Ready to Apply?

Submit your application and cover letter today to join our mission of delivering compassionate, cutting-edge veterinary care.

Meet Our Hospital Website: [www.vcsgvets.com](http://www.vcsgvets.com)

VCSG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

## About EVG Specialty Network

## Company Overview
- **One-liner**: EVG Specialty Network is an elite partnership of advanced veterinary specialty hospitals on the East Coast, uniting top-tier facilities to elevate animal healthcare through collaboration and innovation.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Washington, District of Columbia, United States
- **Founded**: 2023
- **Founders**: Not publicly available (leadership includes Kieran Mara as President and CEO)

## Core Business
- Primary industry/industries: Veterinary Services (specialty and emergency care)
- Target customers: B2B (veterinary professionals, referring veterinarians) and B2C (pet owners seeking advanced specialty care)
- Mission or purpose statement: "Empowering veterinary professionals to collaborate, innovate, and elevate standards of care through a unified network dedicated to advancing animal health, while fostering continuous learning, research, and compassionate expertise." [evgspecialty.com](https://evgspecialty.com/)

## Products & Services
The network operates five premier specialty hospitals, each offering a comprehensive suite of advanced veterinary services:

- **[VERG Brooklyn (Brooklyn, NY)]**: 24/7 emergency and critical care, plus specialties including cardiology, neurology, oncology, surgery, internal medicine, and ophthalmology. [evgspecialty.com](https://evgspecialty.com/network/)
- **[Friendship Hospital for Animals (Washington, D.C.)]**: A 24/7 multi-specialty hospital with over 60 veterinarians offering primary care, emergency, and advanced specialty care. AAHA-accredited for over 60 years. [evgspecialty.com](https://evgspecialty.com/network/)
- **[Veterinary Care and Specialty Group (VCSG) (Chattanooga, TN)]**: 24/7/365 referral and emergency care with a recently expanded state-of-the-art facility. [evgspecialty.com](https://evgspecialty.com/network/)
- **[Quartet Veterinary Specialty Hospital (Cary, NC)]**: Board-certified surgical specialists, the most experienced surgical team in the Triangle Region. [evgspecialty.com](https://evgspecialty.com/network/)
- **[Coral Springs Animal Hospital (Coral Springs, FL)]**: Comprehensive wellness, emergency, and specialty care for dogs and cats in South Florida. [evgspecialty.com](https://evgspecialty.com/network/)

Specialties offered across the network include: anesthesiology, cardiology, critical care, dermatology, emergency medicine, internal medicine, neurology, nutrition, oncology (medical and radiation), ophthalmology, orthopedic surgery, radiology, rehabilitation, soft tissue surgery, and urology. [linkedin.com](https://www.linkedin.com/company/evg-specialty-network)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total employees: 21 (as of latest data, with +52.9% YoY growth) [linkedin.com](https://www.linkedin.com/company/evg-specialty-network)
- **Notable Investors/Partners**: Not publicly available. The network was formed by uniting five established hospitals with a collective legacy of 190 years.
- **Growth Signals**: 
  - Rapid headcount growth (+52.9% YoY, +9 employees) [linkedin.com](https://www.linkedin.com/company/evg-specialty-network)
  - 42 active job postings (as of recent data), indicating strong hiring demand [linkedin.com](https://www.linkedin.com/company/evg-specialty-network)
  - LinkedIn followers grew +51.4% yearly, signaling increasing brand awareness [linkedin.com](https://www.linkedin.com/company/evg-specialty-network)
  - Network spans 7 office locations across the East Coast (Brooklyn, Washington D.C., Chattanooga, Cary, Coral Springs) [linkedin.com](https://www.linkedin.com/company/evg-specialty-network)

## Competitive Advantages
- **Elite Network Model**: Combines "academic care with the comfort of private practice" – board-certified specialists in state-of-the-art facilities, fostering collaboration across locations rather than operating as isolated hospitals. [evgspecialty.com](https://evgspecialty.com/)
- **Deep Legacy**: The five founding hospitals have a collective 190 years of experience, giving the network established reputations, client bases, and referral relationships. [evgspecialty.com](https://evgspecialty.com/)
- **Comprehensive Scope**: Offers an unusually wide range of specialties (over 20) under one unified network, enabling cross-referral and complex case management.
- **24/7 Emergency Coverage**: All major hospitals are open 24/7, providing a critical service differentiator in the veterinary market.

## Strategic Focus
- **Growth through acquisition/unification**: The network model suggests a strategy of consolidating top independent specialty hospitals to create a premier East Coast footprint.
- **Talent attraction and retention**: With 42 open roles and rapid hiring, attracting veterinary specialists and support staff is a clear priority.
- **Elevating standards**: The mission emphasizes continuous learning, research, and elevating care standards, suggesting investment in CE, research partnerships, and advanced protocols. [evgspecialty.com](https://evgspecialty.com/)

## Why Work Here
- **Culture**: Emphasizes collaboration, innovation, and compassionate expertise. The "academic care meets private practice" model suggests a learning-oriented environment where specialists can share knowledge across hospitals. [evgspecialty.com](https://evgspecialty.com/)
- **Work Model**: Hybrid workspaces are available, with employees engaging in a combination of remote and on-site work. [builtin.com](https://builtin.com/company/evg-specialty-network)
- **Growth Trajectory**: A very young company (founded 2023) with rapid headcount growth (+52.9% YoY) offers significant opportunity for career advancement and to shape the organization's culture and processes. [linkedin.com](https://www.linkedin.com/company/evg-specialty-network)
- **Diverse Roles**: Open positions span emergency medicine, specialty medicine (oncology, cardiology, surgery, critical care), veterinary technicians, customer service, marketing, recruiting, and hospital management – appealing to both clinical and non-clinical professionals. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/evgspecialtynetwork)
- **Notable Perks**: Not explicitly listed, but working within a network of top-tier facilities in major East Coast cities provides exposure to advanced cases and a high standard of practice.

## Sources
1. [evgspecialty.com](https://evgspecialty.com/)
2. [evgspecialty.com/network/](https://evgspecialty.com/network/)
3. [linkedin.com/company/evg-specialty-network](https://www.linkedin.com/company/evg-specialty-network)
4. [job-boards.greenhouse.io/evgspecialtynetwork](http://job-boards.greenhouse.io/evgspecialtynetwork)
5. [builtin.com/company/evg-specialty-network](https://builtin.com/company/evg-specialty-network)

## Other roles at EVG Specialty Network

- [Facilities Coordinator - Veterinary Hospital](https://feeny.ai/job/facilities-coordinator-veterinary-hospital-evg-specialty-network-washington-xxkdf23kc3v0) — Washington, DC
- [Weekend Veterinary Technician - Triage](https://feeny.ai/job/weekend-veterinary-technician-triage-evg-specialty-network-chattanooga-617hkhsenttr) — Chattanooga, TN
- [Veterinary Dentist](https://feeny.ai/job/veterinary-dentist-evg-specialty-network-washington-bg83pp1gvh6d) — Washington, DC
- [Veterinary Radiologist](https://feeny.ai/job/veterinary-radiologist-evg-specialty-network-washington-waavcb0t9j37) — Washington, DC
- [Customer Services Supervisor](https://feeny.ai/job/customer-services-supervisor-evg-specialty-network-coral-springs-tg61zvgs22kj) — Coral Springs, FL
- [Veterinary Technician - Medical Oncology](https://feeny.ai/job/veterinary-technician-medical-oncology-evg-specialty-network-chattanooga-v2jjy1nrsqqd) — Chattanooga, TN
- [Veterinary Assistant - Primary Care](https://feeny.ai/job/veterinary-assistant-primary-care-evg-specialty-network-washington-65f181dps7vc) — Washington, DC
- [Veterinary Technician - Internal Medicine](https://feeny.ai/job/veterinary-technician-internal-medicine-evg-specialty-network-brooklyn-e89a8pgzm1y4) — Brooklyn, NY
- [Veterinary Technician - Oncology](https://feeny.ai/job/veterinary-technician-oncology-evg-specialty-network-brooklyn-d67p61sybjdk) — Brooklyn, NY
- [Veterinary Technician - Neurology](https://feeny.ai/job/veterinary-technician-neurology-evg-specialty-network-chattanooga-nhjabjvcfp5k) — Chattanooga, TN