---
title: 'Client Service Support Specialist at Served With Honor'
canonical: 'https://feeny.ai/job/client-service-support-specialist-served-with-honor-united-states-2wj2a7d4nmpa'
type: 'job'
last_seen: '2026-09-07'
---

# Client Service Support Specialist at Served With Honor

- **Company:** Served With Honor
- **Location:** United States
- **Compensation:** $40k–$50k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-05-06
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/servedwithhonor/fea1bd9d-3776-4672-a6e7-5fbc18a76ae9

## Job description

Location: Remote - US

Position Summary:

The Client Service Support Specialist is responsible for delivering personalized, accurate, and compassionate assistance to clients, their family members, and their caregivers as they navigate complex issues related to support services. The Client Service Support Specialist’s goal is to ensure our clients feel heard, valued, and supported, and they will accomplish that goal by responding to inquiries with a balance of efficiency and empathy, ensuring every interaction is meaningful and every concern is met with urgency and understanding.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

- Serve as the first point of contact for clients seeking support services, appeals, grievance, social service needs, billing issues, and insurance coverage.
- Listen actively to client concerns, respond with empathy, and deliver accurate, timely solutions across communication channels (phone, chat, email).
- Support clients navigating complex issues including appeals and grievance submissions and status updates.
- Billing discrepancies and insurance coverage clarifications.
- Community-based SDOH-related referrals.
- Escalations and compliance-sensitive concerns.
- Provide warm handoffs to internal specialists or external partners when additional expertise or intervention is needed.
- Document all interactions clearly and accurately in the CRM system to ensure continuity of care and compliance with policies.
- Recognize urgent or high-risk issues and escalate appropriately using established protocols.
- Maintain up-to-date knowledge of service offerings and regulations.
- Collaborate cross-functionally with internal departments.
- Participate in quality improvement efforts, team meetings, and feedback sessions to ensure excellent client experience.

Knowledge, Skills, and Abilities:

- Bachelor’s degree required
- A minimum of 3 years of customer experience in a healthcare contact center setting
- Experience in a virtual contact center with digital navigation preferred
- Demonstrated commitment to serving diverse populations with empathy, humility, and respect for cultural differences
- Exceptional verbal and written communication skills, able to simplify complex information with compassion and clarity
- Familiarity with billing processes, insurance plans, appeals, and grievance resolution
- Understanding of Social Determinants of Health (SDOH) and ability to guide clients toward

appropriate resources

- Ability to remain calm and professional under pressure, especially when handling escalations
- Demonstrated problem-solving skills and resourcefulness in navigating client needs
- Experience working with HIPAA-regulated data and maintaining client confidentiality
- Comfortable using CRM systems, ticketing platforms and digital communication tools
- Strong organizational skills with attention to detail and follow-through
- Ability to learn new processes and adapt to changes
- Team-oriented, adaptable, and energized by a mission-driven, fast-paced environment
- Use initiative to identify problems and provide solutions
- Exceptional problem-solving and time management skills

Served with Honor is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.

## About Served With Honor

## Company Overview
- **One-liner**: Served With Honor is a veteran-owned and woman-owned parent company building a guided platform to help veterans and their families navigate benefits, healthcare, careers, and community after military service.
- **Entity Type**: Private (Founder-led, bootstrapped to scale)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2020
- **Founders**: Laurel Reese (CEO) [servedwithhonor.com](https://servedwithhonor.com/about/)

## Core Business
- **Primary industry/industries**: Veteran Services, Healthcare Navigation, Benefits Consulting, Career Services, Holding Company
- **Target customers**: B2C (veterans, military families, caregivers) and B2B (employers, service providers, partner organizations)
- **Mission or purpose statement**: To help 10 million veterans and their families live happier, healthier, and wealthier lives [linkedin.com](https://www.linkedin.com/company/served-with-honor)

## Products & Services
- **VA Claims Insider**: Assistance with VA disability benefits claims, including medical evidence support and disability counseling.
- **Military Disability Made Easy**: Educational resources and coaching to simplify the VA disability process.
- **HireVeterans**: Career services and job placement platform connecting veterans with employers committed to veteran Healthspan.
- **RAW Cider Company**: A cider brand under the parent company umbrella.
- **Coach On Demand**: On-demand coaching for veterans and families (active job posting on LinkedIn as of mid-2026) [linkedin.com](https://www.linkedin.com/company/served-with-honor)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total Funding — Not applicable (bootstrapped). Employee count of 52 (+39.2% year-over-year growth) [linkedin.com](https://www.linkedin.com/company/served-with-honor)
- **Notable Investors/Partners**: Not publicly disclosed. The company proudly supports veteran-focused nonprofits nationwide and operates a partner program for services and employers [servedwithhonor.com](https://servedwithhonor.com/about/).
- **Growth Signals**: 
  - Strong headcount growth: 52 employees (+39.2% YoY, +20 people in the last year) [linkedin.com](https://www.linkedin.com/company/served-with-honor)
  - 40,000 benefits claims and counting [servedwithhonor.com](https://servedwithhonor.com/about/)
  - 85% of employees say it is a great place to work (Great Place To Work® certified) [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7083998)
  - LinkedIn follower base grew 153.7% year-over-year [linkedin.com](https://www.linkedin.com/company/served-with-honor)

## Competitive Advantages
- **Veteran-First DNA**: Built by and for the veteran community — deep trust, lived experience, and a clear mission create a strong cultural moat.
- **Unified Platform Approach**: Combines benefits, career, health, and community into one guided journey, solving the fragmentation veterans typically face.
- **Certified Culture**: Great Place To Work® certified with 85% employee approval — significantly above the 57% U.S. average [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7083998).
- **Ethos-Driven Operation**: Operates on a clear set of values — Empathy, Trust, Honor, Ownership, and Service — that are lived, not just posted [servedwithhonor.com](https://servedwithhonor.com/about/).

## Strategic Focus
- **Scale Impact**: Move from serving thousands to millions of veterans and families — expanding the reach of their guided journey.
- **Deepen the Platform**: Continue building a "one trusted human-centered front door" for health (Healthspan), wealth (financial services), and community.
- **Data & Outcomes-First**: Prioritize measurement of "healthy years added, opportunity unlocked, dignity renewed" rather than vanity metrics [servedwithhonor.com](https://servedwithhonor.com/about/).
- **Partnership Development**: Grow the network of vetted services and employers committed to veteran Healthspan.

## Why Work Here
- **Mission-Driven Culture**: Employees report strong pride and meaning — 91% feel good about community impact, and 91% say their work has special meaning [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7083998).
- **Work Policy**: Hybrid workspace — employees engage in a combination of remote and on-site work [builtin.com](https://builtin.com/company/served-with-honor).
- **Notable Perks & Culture**: 
  - Great Place To Work® certified (2026)
  - Veteran-owned and woman-owned leadership
  - 92% of employees say management is honest and ethical [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7083998)
  - Active roles in Finance, Business Intelligence, and Accounting (remote and hybrid) [builtin.com](https://builtin.com/company/served-with-honor)
  - Contracts and full-time roles available [indeed.com](https://www.indeed.com/cmp/Served-With-Honor-LLC)
- **Ideal For**: Professionals who want their work to have direct, tangible impact on the lives of veterans and their families. Experience in healthcare, benefits, or veteran services is a plus, but the company values alignment with its ethos above all.

## Sources
1. [servedwithhonor.com](https://servedwithhonor.com/about/)
2. [linkedin.com](https://www.linkedin.com/company/served-with-honor)
3. [builtin.com](https://builtin.com/company/served-with-honor)
4. [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7083998)
5. [indeed.com](https://www.indeed.com/cmp/Served-With-Honor-LLC)

## Other roles at Served With Honor

- [Business Intelligence Manager](https://feeny.ai/job/business-intelligence-manager-served-with-honor-united-states-1d7nn12z5b29) — United States
- [Finance Manager](https://feeny.ai/job/finance-manager-served-with-honor-united-states-k3rssvc6r48s) — United States
- [Accounting Manager](https://feeny.ai/job/accounting-manager-served-with-honor-united-states-35evm7dqc2bw) — United States
- [Coach On Demand](https://feeny.ai/job/coach-on-demand-served-with-honor-united-states-6fg0wjnhbnz1) — United States
- [Healthcare Coordinator](https://feeny.ai/job/healthcare-coordinator-served-with-honor-united-states-yrskfxc814s1) — United States