---
title: 'Client Services Associate at Alumni Ventures'
canonical: 'https://feeny.ai/job/client-services-associate-alumni-ventures-boston-rf74ef60933g'
type: 'job'
last_seen: '2026-09-07'
---

# Client Services Associate at Alumni Ventures

- **Company:** Alumni Ventures
- **Location:** Boston, MA
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/alumniventures/jobs/4381544009

## Job description

## About Alumni Ventures

Alumni Ventures is one of the world’s most active venture capital platforms, with $1.4B+ in assets raised and investments in 1,600+ companies. Our network of 850,000+ members and 40+ dedicated investors connects accredited individuals to high-quality venture deals—typically reserved for institutions—through our alumni-driven communities and diversified co-investment strategy. With offices in Boston, New York, Chicago, Menlo Park, Manchester, NH, London and Tokyo we’re rapidly growing and committed to fueling entrepreneurial success while developing the next generation of VC professionals.

We believe our best work happens when we’re together. AV operates as a 5-day-a-week, in-office culture because collaboration, mentorship, and shared momentum matter.

## About This Role

As a Client Services Associate at Alumni Ventures, you'll play a vital role in supporting our investor community while gaining hands-on exposure to venture capital, startup investing, investor relations, and fund operations.

This role sits at the intersection of customer success, relationship management, investor communications, and financial services. You'll work closely with prospective and existing investors, Managing Partners, Community Managers, and cross-functional teams to support fundraising initiatives, investor engagement activities, and operational processes.

You'll help individuals navigate their journey with Alumni Ventures—from initial interest through investment and ongoing engagement—while developing expertise in client service, investor relations, venture capital, and business operations.

This is an ideal opportunity for professionals who are eager to learn, take ownership, and grow their careers in a collaborative, fast-paced environment. Through hands-on training, mentorship, and direct exposure to senior leadership, you'll build valuable skills in communication, relationship management, project management, operations, and venture investing.

While prior venture capital experience is not required, successful candidates are often interested in investing, entrepreneurship, startups, financial markets, or business strategy and are excited to learn about the venture capital ecosystem.

## What You'll Do

Investor & Community Support

- Serve as a day-to-day point of contact for prospective and existing investors.
- Respond to investor questions through email, phone, webinars, events, and other communication channels.
- Provide timely, accurate, and thoughtful support using approved resources and internal playbooks.
- Help individuals navigate Alumni Ventures' offerings, processes, and community experience.

Investor Support and Community Operations

- Build strong relationships with investors, community members, and internal stakeholders.
- Deliver a high-touch, service-oriented customer experience across the investor journey.
- Anticipate needs, identify issues, and help resolve questions with professionalism and empathy.
- Support investor onboarding and ongoing engagement efforts.

Partner Support & Operations

- Collaborate closely with Managing Partners, Community Managers, and senior leaders.
- Support fundraising initiatives, fund operations, club programs, and syndication activities.
- Assist with virtual events, investor meetings, webinar preparation, and follow-up activities.
- Help ensure smooth execution of key investor engagement and operational processes.

Data, Reporting & Process Improvement

- Track engagement activity, investor interactions, and key business metrics.
- Help maintain clean and accurate data in HubSpot and other internal systems.
- Support reporting for Community Managers, Partners, and leadership.
- Identify opportunities to improve workflows, communication, and the overall investor experience.

Strategic Projects

- Participate in special projects and cross-functional initiatives.
- Support research, process improvements, pilot programs, and team priorities.
- Take on increasing ownership as your knowledge and experience grow.

## Who You Are

We're looking for a client-centered, detail-oriented professional who is excited to grow in a collaborative, team-oriented environment.

Required Qualifications

- 1+ years of experience in customer success, client services, relationship management, account management, hospitality, recruiting, operations, financial services, consulting, or another customer-facing environment.
- Effective written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and follow through consistently.
- Demonstrated ability to build positive relationships and provide thoughtful support to customers, or other stakeholders.
- Ability to learn and effectively use new systems, tools, and business processes.
- Interest in learning about investing, venture capital, financial markets, startups, or related business topics.

## Preferred Qualifications

- Experience using HubSpot, Salesforce, or similar CRM platforms.
- Experience supporting clients, customers, members, investors, advisors, or other external stakeholders.
- Exposure to financial services, investing, venture capital, wealth management, banking, consulting, or related industries.
- Experience coordinating projects, events, webinars, or operational workflows.

A Note to Candidates

We recognize that talent comes from many backgrounds. If you're excited about this opportunity and believe you'd be successful in the role, we encourage you to apply—even if your experience doesn't align perfectly with every qualification listed above.

Our Culture & How We Work at AV Regardless of title, this is what great looks like at AV.

- Put team and stakeholders first. We win together and measure success by the value we create for our investors, founders, and each other.
- Take extreme ownership and bias toward action. We act like owners, move with urgency, and follow through.
- Debate rigorously and commit fully. We welcome diverse views, use data and sound judgment, and once aligned, execute as one team.
- Focus on what matters most. We prioritize impact, simplify where possible, and channel energy where we have a real advantage.
- Be AI-forward and tech-optimistic. We actively use AI and emerging technologies to work smarter, make better decisions, and amplify human judgment — not replace it.
- Stay curious and think big. We are continuous learners, aim high and build for long-term impact.

## Benefits & Perks

We offer a flexible, employee-first benefits program designed to support your health, financial well-being, and life outside of work. Benefits begin shortly after hire and are designed to give you choice and flexibility based on your needs.

- Comprehensive health coverage with multiple plan options, including employer-funded deductible support and HSA contributions
- Dental and vision plans with multiple coverage tiers
- Tax-advantaged accounts including HSA, FSA, and commuter benefits (with monthly employer contribution)
- 401(k) with company match and immediate vesting
- Company-paid life and disability insurance, plus optional supplemental coverage
- Additional support programs including EAP, health advocacy, and wellness resources
- Flexible, unlimited PTO and generous paid parental leave
- 11 company holidays

## Compensation

The annual base salary range for this position is $60,000 - $70,000.  In addition to base salary, eligible employees may receive equity, a corporate bonus, and a comprehensive benefits package, subject to the terms of the applicable plans and programs. Privacy Policy

All employment is subject to passing a background check. Alumni Ventures is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.[Privacy Policy](https://www.av.vc/legal-privacy-policy)

## About Alumni Ventures

## Company Overview
- **One-liner**: Alumni Ventures is a venture capital firm that enables accredited individual investors to access diversified, institutional-quality venture deals by co-investing alongside top-tier VC firms.
- **Entity Type**: Private (venture firm; not a startup raising funding)
- **Headquarters**: Manchester, New Hampshire, USA (with additional offices in Boston, New York, Chicago, Menlo Park, London, and Tokyo)
- **Founded**: 2014
- **Founders**: Luke Antal and James Gill

## Core Business
- **Primary industry**: Venture Capital / Financial Services
- **Target customers**: Accredited individual investors (B2C), startup founders seeking capital, and co-investment partners (elite VC firms)
- **Mission statement**: “To grow, engage and learn with an inclusive community of stakeholders to create difference-making ventures.” Also: “To give investors access to the best possible venture deals.”

## Products & Services
- **Annual Fund**: A diversified, managed portfolio of 20–30 high-quality venture investments per year, with ~20% reserved for follow-on opportunities.
- **Customizable Venture Portfolios**: Investors can tailor exposure by sector (e.g., AI, healthcare), stage (pre-seed to later-stage), geography, and lead investor.
- **Co-Investment Deal Flow**: Real-time access to specific deals alongside elite firms like Andreessen Horowitz, Bessemer, Founders Fund, and Khosla Ventures.
- **Venture Fellow Program**: A 12‑month, 100% remote, no‑cost career accelerator that provides aspiring VC professionals with hands‑on experience and networking opportunities (40% of alums now work full‑time in VC or related fields).

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private firm)
- **Key Metric**: $1.4B+ capital raised, 850,000+ community members, 11,000+ individual investors, 1,600+ portfolio companies
- **Notable Investors / Partners**: Andreessen Horowitz (56 co‑investments), Bessemer Venture Partners (28), Khosla Ventures, Founders Fund, Y Combinator (51), and many other top‑tier VCs
- **Growth Signals**:
  - #3 Most Active US VC Firm (PitchBook 2018–2024)
  - #20 on TIME Magazine’s “America’s Top Venture Firms” (2025)
  - #20 on CB Insights “Top US VC Firms” (2024)
  - #7 on Stanford GSB’s “Top Unicorn Investors Founded 2009+” (2025)
  - Top‑decile DPI investment performance (Carta 2025)
  - International expansion with offices in London and Tokyo

## Competitive Advantages
- **Exclusive access**: Opens venture deals typically reserved for institutions to individual accredited investors.
- **Massive network**: 850,000+ alumni and community members, providing portfolio companies with unparalleled support.
- **Diversification strategy**: Investments span stage, sector, geography, and lead investor, reducing risk while capturing upside.
- **Co‑investment with elite VCs**: Consistently partners with top firms, validating deal quality.
- **Proven performance**: Recognized for both activity and top‑decile returns.

## Strategic Focus
- **Scale the network**: Continue building the world’s largest venture network and expanding global presence (UK, Japan).
- **Deepen AI capabilities**: Exploring AI‑powered sourcing and diligence (e.g., “AI Associate” role posted).
- **Grow the Venture Fellow Program**: Train the next generation of VC professionals and increase diversity in the industry.
- **Expand product offerings**: Provide more customization and sector‑specific funds for investors.

## Why Work Here
- **Culture**: Emphasis on growth, engagement, and inclusive community. “Our Just Cause” drives the team.
- **Work policy**: Hybrid/office roles in Manchester (NH), Andover (MA), Boston, New York, Chicago, Menlo Park, London, and Tokyo. Venture Fellow Program is fully remote.
- **Perks & engineering culture**: Opportunity to work alongside 40+ full‑time investors and 850k+ network members. Senior Software Engineer role based in Andover, MA. Strong commitment to professional development (40% of Venture Fellows transition into full‑time VC).
- **Company stability**: One of the most active VC firms globally, with a track record of top‑decile performance and a growing international footprint.

## Sources
1. [av.vc/about](https://av.vc/about)
2. [av.vc](https://av.vc/)
3. [Greenhouse Jobs Page](http://job-boards.greenhouse.io/alumniventures)
4. [VentureBeat](https://venturebeat.com/business/how-alumni-ventures-quietly-became-venture-capitals-most-active-dealmaker)
5. [LinkedIn](https://www.linkedin.com/company/alumniventures)

## Other roles at Alumni Ventures

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