---
title: 'Client Services Executive at Centuro Global'
canonical: 'https://feeny.ai/job/client-services-executive-centuro-global-london-cn0s8zxqs32f'
type: 'job'
last_seen: '2026-09-09'
---

# Client Services Executive at Centuro Global

- **Company:** Centuro Global
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-24
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/centuro-global-careers/45dd156a-b66f-4499-aeab-de7311d6b8bb

## Job description

Client Services Executive – Global

Department: Client Services Reports to: Client Services Operations Manager Location: Hybrid (London/Remote) Role Type: Full-time, Permanent

## Role Purpose

The Client Services Executive – Global delivers high-quality immigration and global expansion support, helping clients navigate international mobility with confidence. The role owns client matters from instruction through completion, combining technical expertise with commercial awareness, proactive communication and the effective use of technology. Working closely with Centuro's global partner network, Product and Account Management teams, the role ensures clients receive a seamless, compliant and value-driven experience while contributing to continuous improvement and the evolution of Centuro's technology-enabled service model.

Core Responsibilities

Manage end-to-end global immigration casework across multiple jurisdictions.

Provide practical, commercially focused advice throughout the client journey.

Build trusted relationships through proactive communication and expectation management.

Coordinate Centuro's global legal and professional partner network to deliver consistent service quality.

Support wider global expansion enquiries, including employment, entity formation and compliance, referring specialist matters where appropriate.

Identify opportunities to improve client outcomes through technology, automation and process improvements.

Capture client feedback and operational insight to support Product enhancements and service innovation.

Maintain accurate documentation, billing, compliance records and case management data.

Collaborate with Account Management to support customer retention, adoption and long-term value.

Contribute to knowledge sharing, standardisation and continuous improvement across the Client Services function.

## Key Performance Indicators

Client Satisfaction (CSAT)

SLA Achievement

Case Quality & Accuracy

Case Cycle Time

Client Retention Support

Billing Accuracy

Partner Performance

Process Improvement Contributions

## Skills & Behaviours

Customer Centricity

Commercial Awareness

Communication & Influencing

Critical Thinking

Attention to Detail

Adaptability

Collaboration

Continuous Improvement

Essential Experience

Minimum five years' experience in global immigration, global mobility or international expansion.

Experience managing complex client portfolios and end-to-end casework.

Excellent stakeholder management and communication skills.

Experience using case management and CRM platforms.

Strong research, analytical and problem-solving capability.

Ability to work autonomously within a fast-paced, technology-enabled environment.

## Preferred Experience

Knowledge of employment law, entity formation or wider global expansion services.

Experience working with international partner networks.

Experience within a SaaS, technology or high-growth business.

Exposure to process improvement, AI or workflow automation.

What Success Looks Like

Clients consistently rate the service as knowledgeable, responsive and commercially valuable.

Cases are delivered accurately, compliantly and within agreed SLAs.

Strong collaboration across Client Services, Product and Account Management.

Meaningful contributions to service innovation and operational efficiency.

Trusted relationships established with clients and global partners.

Continuous development of technical knowledge and best practice.

## About Centuro Global

## Company Overview
- **One-liner**: Centuro Global provides an AI-powered platform combined with expert legal support to simplify global mobility, immigration, business travel, and global expansion for companies operating across borders.
- **Entity Type**: Private (Seed stage – $4.1M raised in April 2023)
- **Headquarters**: London, United Kingdom
- **Founded**: 2019
- **Founders**: Zain Ali and Asma Bashir

## Core Business
- **Primary industries**: Legal Services, Global Mobility, Immigration, Business Travel, Global Expansion
- **Target customers**: B2B – enterprises, SMBs, and growing companies that need to move employees, hire abroad, or establish legal presence in new markets
- **Mission**: To build a borderless world of opportunities, enabling people to live and work anywhere. [centuroglobal.com](https://www.centuroglobal.com/about-us/)

## Products & Services
- **Global Mobility Platform (SaaS)**: An end-to-end solution for managing immigration, visas, business travel, and compliance. Features include instant visa assessment, centralized dashboard, case tracking, and AI-powered support. [centuroglobal.com](https://www.centuroglobal.com/)
- **Immigration Services**: Sponsor license management, work permits, visa applications, EU Blue Cards, A1 Certificates, and right-to-work checks. [centuroglobal.com](https://www.centuroglobal.com/services/)
- **Global Expansion Services**: Entity setup, tax support, remote work compliance, and strategic market entry guidance. [centuroglobal.com](https://www.centuroglobal.com/services/)
- **Business Travel Compliance**: Automated visa assessments and self-service portal for employee travel. [centuroglobal.com](https://www.centuroglobal.com/services/)

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total Funding – $4.1M (Seed round led by Mercia Fund Managers, April 2023). Annual Revenue – $3.4M. [linkedin.com](https://uk.linkedin.com/company/centuroglobal)
- **Notable Investors/Partners**: Mercia Fund Managers; team includes experts from Fragomen, Deloitte, CIBT, and Newland Chase. [linkedin.com](https://uk.linkedin.com/company/centuroglobal)
- **Growth Signals**: Operations in 16 countries including the US, Japan, Saudi Arabia, and Malta; trusted by clients in 170+ countries; recent award: FEM Award 2025 “Most innovative global mobility technology”. [centuroglobal.com](https://www.centuroglobal.com/) | [linkedin.com](https://uk.linkedin.com/company/centuroglobal)

## Competitive Advantages
- **AI-powered platform** that automates compliance checks and visa assessments, reducing manual effort.
- **Human-led legal expertise** from founders with deep experience in corporate law and global immigration (Zain Ali worked with Apple, Nokia, Universal Music; Asma Bashir was Global Managing Director of Newland Chase).
- **Global coverage in 170+ countries** combined with local legal knowledge, enabling clients to operate with confidence across jurisdictions.
- **Award-winning technology** recognized by the FemTech and mobility sectors.

## Strategic Focus
- **AI integration**: The platform includes “Centuro AI Support” and AI-driven tools for visa assessments, compliance, and document processing.
- **Expansion of service lines**: Saudi Arabia expansion services, remote work support, and continued growth in business travel compliance.
- **Scaling the team**: Active job postings (7 open roles as of mid-2025) indicate plans to strengthen product, marketing, legal, and sales functions.

## Why Work Here
- **Culture**: Values include excellence, integrity, and agility. The company prides itself on solving complex challenges and fostering collaboration. [centuroglobal.com](https://www.centuroglobal.com/about-us/)
- **Work environment**: Employees work from a physical office in London (Canary Wharf area). The company currently has 38 employees, with a mix of legal, customer service, sales, and product roles. [builtin.com](https://builtin.com/company/centuro-global) | [linkedin.com](https://uk.linkedin.com/company/centuroglobal)
- **Team**: Diverse talent from top immigration firms and tech companies; alumni go to CIBT, Envoy Global, and others.
- **Perks**: Not explicitly listed, but the culture emphasizes innovation and client-centricity. Open roles include Demand Generation Manager, Content Marketing Manager, and Head of Global Immigration.

## Sources
1. [centuroglobal.com](https://www.centuroglobal.com/) – Company website, product overview, awards
2. [centuroglobal.com/about-us](https://www.centuroglobal.com/about-us/) – Founders, mission, values
3. [centuroglobal.com/services](https://www.centuroglobal.com/services/) – Detailed service offerings
4. [linkedin.com/company/centuroglobal](https://uk.linkedin.com/company/centuroglobal) – Employee count, revenue, funding, team breakdown
5. [builtin.com/company/centuro-global](https://builtin.com/company/centuro-global) – Culture, office location, employee count

## Other roles at Centuro Global

- [Immigration Analyst](https://feeny.ai/job/immigration-analyst-centuro-global-london-40mnvn942mpa) — London, United Kingdom
- [Global Entity Formation & Expansion Specialist](https://feeny.ai/job/global-entity-formation-expansion-specialist-centuro-global-london-df6g0hwjv1m6) — London, United Kingdom
- [Account Manager](https://feeny.ai/job/account-manager-centuro-global-london-27f6ngsxz118) — London, United Kingdom
- [Sales Executive EMEA](https://feeny.ai/job/sales-executive-emea-centuro-global-london-nagpwh3qfqvw) — London, United Kingdom
- [Account Executive (US West Coast)](https://feeny.ai/job/account-executive-us-west-coast-centuro-global-us-west-coast-1htxz4fwk292) — US West Coast
- [Client Services Executive](https://feeny.ai/job/client-services-executive-ogury-cologne-pynmr21rkzs9) — Cologne, Germany
- [Client Services Executive](https://feeny.ai/job/client-services-executive-ebury-high-wycombe-w7vfwa0janfc) — High Wycombe, United Kingdom