---
title: 'Client Services Executive, EMEA at Telesat'
canonical: 'https://feeny.ai/job/client-services-executive-emea-telesat-london-znq4nn6gcjja'
type: 'job'
last_seen: '2026-09-11'
---

# Client Services Executive, EMEA at Telesat

- **Company:** Telesat
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-30
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/telesat/64035d85-9adc-4814-89ab-3840ec47b729

## Job description

Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years.  Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators. Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.

The company’s state-of-the-art Satellite fleet consists of 12 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite.  For more information, follow Telesat on X and LinkedIn or visit www.telesat.com

The Client Services Executive (EMEA) is responsible for managing and growing relationships with assigned Europe, the Middle East, and Africa (EMEA) clients following the sales process. This role ensures a positive customer experience by coordinating service delivery, addressing client needs, and supporting account growth. Acting as a key point of contact, the Client Services Executive works closely with internal teams to ensure services meet client expectations and to identify opportunities for expansion. The Client Services Executive (EMEA) is Accountable for the end-to-end ownership and delivery of up to five strategic client engagements, each exceeding $10M in contract value, driving contractual compliance, operational excellence, and long-term partnership growth.

Main Responsibilities:

Client Contract Management:

- Serve as the primary post-sales point of contact for our EMEA based client accounts. Build strong, ongoing relationships to understand client goals and ensure satisfaction.

Client Success & Retention:

- Proactively manage client engagement to drive retention, renewals, and overall account health. Ensure clients are receiving value from services.

Service Delivery Coordination:

- Partner with internal teams (Operations, Engineering, Billing, Sales) to ensure services are delivered according to client expectations and contractual agreements.

Customer Lifecycle Support:

- Support onboarding, implementation, pilots, and ongoing service delivery to ensure a seamless client experience.

Issue Management:

- Address client inquiries, concerns, and escalations quickly and professionally. Coordinate resolutions across teams and communicate updates clearly.

Communication & Reporting:

- Prepare and present monthly performance reports and quarterly business reviews (QBRs) for assigned client accounts, highlighting progress against KPIs and SLAs, financial performance, risks, and opportunities while driving alignment on next steps and continuous improvement initiatives

Account Growth:

- Work closely with the internal sales Account Executive (AE) to identify opportunities to upsell or cross-sell additional services based on client needs.

Feedback & Continuous Improvement:

- Gather client feedback and share insights with internal teams to improve service delivery and product offerings.

Sales & Pre-Sales Support:

- Provide client insights and operational input during the sales and renewal process. Support transition from sales to delivery.

Compliance & Process Adherence:

- Follow established service processes, SLAs, and internal policies to ensure consistent and reliable delivery.

Education & Experience Required:

- Bachelor’s degree in Engineering, Information Technology, or related field preferred.
- 7-10 years of experience in Post Sales enterprise client services management, customer success management, Service
- Delivery or similar client-facing roles in Telecom and/or satellite companies preferred. Certifications (Optional):
- ITIL Foundation or customer success/account management certifications are an asset.
- Strong relationship-building and communication skills
- Customer-focused mindset with a problem-solving approach
- Ability to manage multiple client accounts and priorities
- Familiarity with CRM tools and service management platforms
- Basic understanding of service delivery and contract management
- Proven program management proficiency

Desired Attributes:

- Client-Centric: Focused on delivering value and building trust with customers
- Proactive: Anticipates client needs and identifies opportunities early
- Collaborative: Works effectively across teams to solve problems and deliver results
- Results-Oriented: Driven to achieve retention, satisfaction, and growth targets

At Telesat, we take pride in being an equal opportunity employer that values equality in the workplace.  We are committed to providing the best candidate experience possible including any required accommodations at every stage of our interview process.   All qualified applicants that have been selected for an interview that require accommodations, are advised to inform the Telesat Talent team accordingly.  We will work with you to meet your needs.   All accommodation information provided will be treated as confidential.

## About Telesat

## Company Overview
- **One-liner**: Telesat is a leading global satellite operator that designs, builds, and operates advanced satellite networks to deliver critical connectivity solutions for enterprise, government, telecom, maritime, and aeronautical customers.
- **Entity Type**: Public (Nasdaq and TSX: TSAT)
- **Headquarters**: Ottawa, Ontario, Canada (with offices in Bethesda, US, and other global locations)
- **Founded**: 1969 (often described as a "54-year-old start-up")
- **Founders**: Not publicly available (established as a Canadian crown corporation originally)

## Core Business
- **Primary industry/industries**: Satellite Communications, Telecommunications, Space Infrastructure
- **Target customers**: B2B, Enterprise, Government, Telecom operators, Maritime, Aeronautical, and Broadband service providers
- **Mission or purpose statement**: Deliver critical satellite connectivity solutions that tackle today’s most complex communications challenges, connecting the unconnected and expanding the reach of transformational technologies.

## Products & Services
- **Geostationary (GEO) Satellite Fleet**: A state-of-the-art global fleet of geostationary satellites providing reliable, high-capacity connectivity for broadcast, broadband, and enterprise customers. This is the legacy business generating current revenue.
- **Telesat Lightspeed™ (LEO Network)**: A revolutionary Low Earth Orbit satellite network optimized for enterprise and government customers. Designed to provide ubiquitous, affordable, high-capacity links with fibre-like speeds for telecom, government, maritime, and aeronautical applications. This is the company's primary growth initiative.
- **Technical Consultation & Support Services**: Industry-leading technical expertise and consulting services provided to satellite operators, insurers, and other industry stakeholders globally.

## Market Standing
- **Valuation/Market Cap**: $655.4 million market cap (as of recent data)
- **Key Metric**: Annual Revenue of CAD $418M (LTM) / GEO Revenue guidance for 2026: C$300M-C$320M
- **Notable Investors/Partners**: Publicly traded company; specific institutional investors not listed in search results. Key partners include telecom, government, and enterprise customers globally.
- **Growth Signals**:
    - Developing Lightspeed, a next-gen LEO network with 156+ enterprise-class satellites, fully funded for global service (US$3.8B).
    - GEO backlog of C$800M and LEO backlog of C$1.1B (Q1 2026).
    - Headcount growth of +14.6% YoY (+133 people), now employing 575 people.
    - Identified 4,500+ enterprise and government accounts globally for Lightspeed go-to-market.
    - IPO in 2021.

## Competitive Advantages
- **50+ Years of Heritage**: A "54-year-old start-up" with decades of industry-leading engineering excellence and reliability, combined with a disruptive, innovative culture.
- **Dual-Architecture Strategy**: Operates both a mature, cash-flowing GEO fleet and a next-gen LEO network (Lightspeed), providing stability and a future growth engine.
- **Enterprise & Government Focus**: Lightspeed is specifically designed for the high-reliability, mission-critical needs of enterprise and government customers (a $320B addressable market), differentiating it from consumer-focused LEO constellations.
- **Established Customer Relationships**: Long-standing, collaborative partnerships with customers globally, providing deep market knowledge and a strong sales channel.

## Strategic Focus
- **Lightspeed Deployment**: The primary strategic priority is the launch and operationalization of the Telesat Lightspeed LEO network, targeting global service.
- **Revenue Transition**: Managing the transition from legacy GEO broadcast/broadband revenue to high-growth LEO enterprise and government revenue.
- **Market Expansion**: Leveraging the Lightspeed network to capture a share of the $650B LEO addressable market, with a specific focus on telecom, government, maritime, and aeronautical verticals.
- **Talent Acquisition**: Actively hiring brilliant, inspired people to bring the Lightspeed network to life and continue innovating.

## Why Work Here
- **Culture**: Described as collaborative, customer-centric, and innovative. The company values openness, honesty, and integrity. It celebrates diversity and supports community involvement through volunteerism and STEM initiatives.
- **Work Environment**: Collaborative office spaces designed to foster teamwork and creativity. Remote options are available for some roles (e.g., Account Executive, Government Business Development Northern Europe is listed as remote).
- **Notable Perks & Benefits**:
    - Highly competitive salaries with performance-based compensation and annual bonuses.
    - Comprehensive medical, dental, vision, disability, and life insurance.
    - Parental and family leave benefits.
    - Generous paid time off, holidays, and flex days.
    - Retirement and pension plans with company matching.
    - Employee discount programs, social outings, and team-building events.
- **Engineering Culture**: A strong legacy of engineering excellence. Employees work on one of the most ambitious communications challenges in history (Lightspeed). Co-op and internship programs are available for early career talent to learn from industry experts.

## Sources
1. [Telesat.com - Careers](https://www.telesat.com/careers/)
2. [Telesat.com - About Us](https://www.telesat.com/about-us/)
3. [LinkedIn - Telesat](https://linkedin.com/company/telesat.com)
4. [Telesat.com - Jobs](https://www.telesat.com/careers/jobs/)
5. [Telesat.com - Investor Presentation (May 2026)](https://www.telesat.com/wp-content/uploads/2026/05/Investor-Presentation-May-2026-1.pdf)

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