--- title: 'Client Services Representative at Flash' canonical: 'https://feeny.ai/job/client-services-representative-flash-dominican-republic-qp1h7g7ty0s7' type: 'job' last_seen: '2026-09-05' --- # Client Services Representative at Flash - **Company:** Flash - **Location:** Dominican Republic - **Posted:** 2026-07-15 - **Last confirmed live:** 2026-09-05 - **Apply:** https://job-boards.greenhouse.io/flash/jobs/5285740008 ## Job description Help us change the way the world parks Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks. Join Our Flash Team as a Client Services Representative in the Dominican Republic! Flash is seeking a Client Services Representative who is passionate about delivering exceptional customer service. In this role, you will manage inbound calls and emails, assist with product-related questions, and resolve operational support issues — ensuring every client feels supported and valued. As a client-facing representative, you will play a key role in shaping the customer experience and representing Flash with professionalism and care in every interaction. At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our Santo Domingo team, you’ll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company! Location: Distrito Nacional - Santo Domingo, Dominican Republic. This is a hybrid position that requires being on-site at our office in Metro Plaza 3 days a week, with 2 days remote from home. (Hybrid days vary depending on which shift you are hired into.) Schedule: Flash is currently hiring for the following shifts. Schedule 1: - Workdays: Thursday–Monday - Shift: 6:00 AM–3:00 PM AST - Days Off: Tuesday/Wednesday Schedule 2: - Workdays: Wednesday–Sunday - Shift: 3:00 PM–12:00 AM AST - Days Off: Monday/Tuesday Schedule 3: - Workdays: Friday–Tuesday - Shift: 3:00 PM–12:00 AM AST - Days Off: Wednesday/Thursday Travel: 0% Language: Spoken and written fluency in English and Spanish required What You'll Do: - Provide remote applications support via email and phone. - Assist customers with basic software and hardware troubleshooting. - Accurately document customer interactions (calls, follow-ups, escalations, reporting) Flash ticketing system. - Prioritize and manage customer inquiries to ensure the most urgent cases receive timely attention and service levels are consistently met. - Escalate complex issues that cannot be resolved at the frontline, while providing clear documentation to enable faster resolution by the next support tier. - Contribute to the client knowledge base by documenting common requests, incidents, resolutions, and work-arounds — helping both customers and teammates solve problems more efficiently. What You Bring: Technical Skills - Basic troubleshooting of software and hardware issues. - Prior technical and customer support experience. - Working knowledge of iOS and Windows PC environments and their components. - Experience using ticketing systems. Soft Skills - Committed to delivering an outstanding customer experience as Flash’s frontline representative. - Excellent problem-solving aptitude with strong analytical thinking. - Naturally curious and driven to identify solutions. - Collaborative, team-oriented mindset with clear communication skills. - Able to work independently, stay focused, and deliver results. - Business-level fluency in English and Spanish (written and spoken). - Excited to learn new processes and suggest improvements Qualifications: - 2+ years of customer service or technical support experience (technology, SaaS, or help desk preferred). - Bilingual in Spanish and English (written and spoken, business-level). - High School diploma or equivalent (higher education or certifications a plus). Company Benefits and Perks: - Hybrid schedule at our new office in Metro Plaza. - Private Medical Insurance (Humano) – supplemental coverage. - Gym & Meal subsidies to support work–life balance. - Competitive salary + annual base bonus. - Vacation bonus and all legal Dominican benefits. Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team. ## About Flash ## Company Overview - **One-liner**: Flash provides a cloud-native parking and EV charging platform that connects asset owners, operators, and drivers through AI-powered technology and a demand network. - **Entity Type**: Private (Series unknown; total funding ~$398M–$453M) - **Headquarters**: Austin, Texas, United States - **Founded**: 2011 - **Founders**: Sam Goodner and Dan Sharplin ## Core Business - **Primary industry**: Parking technology, mobility infrastructure, electric vehicle charging - **Target customers**: B2B – commercial real estate owners, airports, hotels, municipalities, healthcare facilities, higher education, and national enterprises - **Mission**: To connect all parking places and people with the platform and partnerships that deliver unmatched value. Vision: Create the world’s largest parking + charging ecosystem where a seamless driver experience benefits everyone. ## Products & Services - **Flash Platform (End-to-End Parking + Charging)**: - **Find**: AI-powered personalized parking recommendations direct drivers to the right location. - **Reserve**: Drivers reserve and pay through apps, ticket platforms, and vehicle interfaces (no new app required). Integrations include Google Maps, Waze, and Ticketmaster. - **Park**: AI-powered cameras for frictionless entry/exit with security. - **Pay**: Fast transactions with preferred payment methods; data insights for pricing optimization. - **Charge**: Seamless EV charging reservation and payment alongside parking, turning charging into a revenue stream. - **Repeat**: Opt-in license plate recognition for automated entry/exit/payment. - **PARCS (Parking Access & Revenue Control Systems)**: Hardware and software for parking gates, pay stations, and enforcement. - **Business Intelligence**: Data and analytics tools for yield management and operational insights. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Total funding (reported as ~$452.85M by CB Insights; confirmed rounds include $3M seed, $60M (L Catterton Growth Fund), $85M (Vantage Infrastructure SPV), and $250M (Vista Equity Partners)). - **Notable Investors/Partners**: Vista Equity Partners, Vantage Infrastructure, L Catterton Growth Fund; channel partners include Google, Waze, Ticketmaster. - **Growth Signals**: - 17,000+ parking locations, 450M+ driver touchpoints, 1.5B+ transactions. - 736 employees (LinkedIn); job postings up 140% year-over-year (12 active postings). - Headcount slightly declining (-0.8% yearly) but hiring accelerating. ## Competitive Advantages - **Cloud-native, AI-powered platform**: Full-stack software + purpose-built hardware for parking and EV charging. - **Demand network**: Massive reach (450M+ driver touchpoints) and integrations with Google Maps, Waze, and Ticketmaster – provides instant demand to asset owners. - **End-to-end ecosystem**: From find to repeat, including EV charging; single platform for revenue optimization. - **National support, local presence**: Regional offices and field technicians for rapid deployment and support. ## Strategic Focus - Continue expanding the parking + charging ecosystem by onboarding more assets and deepening partnerships. - Leverage AI for personalized routing, dynamic pricing, and operational automation. - Grow EV charging revenue streams and integrate further with mobility platforms. ## Why Work Here - **Culture**: Core values include Unreasonable Hospitality, Transparency, Empathy, Action, and Hard Work. Emphasis on belonging with employee resource groups (Flash Organizations). - **Work environment**: Flexible work location options; offices with fully stocked kitchens. Remote/hybrid options available. - **Benefits**: - Comprehensive medical, dental, vision insurance. - 401(k) with pre-tax and Roth options (Fidelity). - Flexible paid time off (PTO) and 12 paid holidays. - Short-term disability and basic life/AD&D insurance. - Employee Assistance Program (EAP). - Equity Incentive Plan (stock options) and Employee Referral Program. - **Perks**: Employee celebrations for birthdays, work anniversaries, new family additions. - **Engineering culture**: Rapidly scaling team working on cloud-native, AI-driven mobility infrastructure. ## Sources 1. [flashparking.com - Home](https://www.flashparking.com/) 2. [flashparking.com - About](https://www.flashparking.com/about/) 3. [flashparking.com - Careers](https://www.flashparking.com/careers/) 4. [cbinsights.com - Flash](https://www.cbinsights.com/company/flashparking) 5. [linkedin.com - Flash](https://www.linkedin.com/company/flash) ## Other roles at Flash - [Program Manager](https://feeny.ai/job/program-manager-flash-dominican-republic-1zez11gcv0nw) — Dominican Republic - [Project Manager](https://feeny.ai/job/project-manager-flash-dallas-th1rg9te01dr) — Dallas, TX - [Estimator, Inside Sales](https://feeny.ai/job/estimator-inside-sales-flash-santo-domingo-e0t60y9zkaef) — Santo Domingo, Dominican Republic - [Digital Consumer Support Representative](https://feeny.ai/job/digital-consumer-support-representative-flash-dominican-republic-3hg5jvrsgwps) — Dominican Republic - [Quality Automation Engineer](https://feeny.ai/job/quality-automation-engineer-flash-santo-domingo-8mwt54t6th5b) — Santo Domingo, Dominican Republic - [IT Help Desk Technician](https://feeny.ai/job/it-help-desk-technician-flash-austin-f5k7eqd02e92) — Austin, TX - [Lead Software Engineer in Test (SDET)](https://feeny.ai/job/lead-software-engineer-in-test-sdet-flash-santo-domingo-rjb6wyndwkxs) — Santo Domingo, Dominican Republic - [Client Services Representative](https://feeny.ai/job/client-services-representative-magna-legal-services-remote-yenabxnyxbsx) - [Client Services Representative](https://feeny.ai/job/client-services-representative-wealthfront-palo-alto-kzczdqm1d058) — Palo Alto, CA Open To Us-Based - [Client Services Representative](https://feeny.ai/job/client-services-representative-tom-james-company-franklin-2qfkba1hkjv0) — Franklin, TN