---
title: 'Client Services Representative at Magna Legal Services'
canonical: 'https://feeny.ai/job/client-services-representative-magna-legal-services-remote-yenabxnyxbsx'
type: 'job'
last_seen: '2026-09-08'
---

# Client Services Representative at Magna Legal Services

- **Company:** Magna Legal Services
- **Location:** Remote
- **Compensation:** $50k–$60k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/magnals/f6b0021f-c21e-4a22-be0d-5d0c40cfc6fb

## Job description

Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers.

Magna Legal Services is seeking a proactive, personable, and service-oriented Client Services Representative to serve as a key point of contact for our clients. In this role, you will respond to inquiries, resolve issues, and coordinate with internal teams to ensure a seamless and positive client experience. The ideal candidate is an effective communicator who thrives in a fast-paced, team-oriented environment and approaches every client interaction with professionalism, responsiveness, and care.

Primary Responsibilities

- Serve as a primary point of contact for clients, responding to inquiries received by phone, email, and client portal
- Troubleshoot client concerns, provide timely solutions, and escalate complex matters to the appropriate manager
- Build and maintain strong client relationships through proactive, professional communication
- Identify opportunities to improve the client experience and overall service delivery
- Collaborate with internal departments to address client needs and ensure issues are resolved effectively
- Communicate client feedback to support ongoing process and service improvements
- Maintain accurate and organized records of client communications and requests

Desired Background

- Excellent written and verbal communication skills
- Strong email and telephone etiquette
- Professional, client-focused approach with strong problem-solving skills
- Ability to work effectively in a fast-paced, team-oriented environment
- Strong organizational skills and attention to detail
- Proficiency with Microsoft Office and Adobe Acrobat
- Familiarity with Microsoft Teams and Zoom
- Experience with Front and ReporterBase is preferred but not required

Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

## About Magna Legal Services

## Company Overview
- **One-liner**: Magna Legal Services provides end-to-end litigation support and consulting services to law firms, corporations, and government agencies nationwide.
- **Entity Type**: Private (acquired by Odyssey Investment Partners in 2022; previously funded by CIVC Partners and Audax Private Debt)
- **Headquarters**: Philadelphia, Pennsylvania, United States
- **Founded**: 2007
- **Founders**: Peter Hecht, Mark Calzaretta, Bob Ackerman, Jon Ackerman

## Core Business
- **Primary industry**: Legal Services / Litigation Support
- **Target customers**: Law firms, corporations, and governmental agencies (B2B, enterprise)
- **Mission statement**: “To deliver exceptional solutions to help our clients focus on what matters most: winning.”

## Products & Services
- **[Court Reporting]**: Real-time reporting, interactive Internet depositions, rough disks, web-based transcript and exhibit repositories.
- **[Record Retrieval Services]**: Medical record retrieval, document retrieval, and e-discovery consulting.
- **[Jury Consulting & Litigation Graphics]**: Witness preparation, online focus groups, mock trials, trial graphics, accident recreation videos, and trial presentation.
- **[Language Services]**: Interpreting and translation services (5,000+ interpreters available).
- **[Investigative Services]**: Social media and online surveillance of claimants and jurors.
- **[Video Services]**: Certified legal videography, courtroom and war room setup, video depositions.
- **[Virtual Services]**: 100% remote capabilities for depositions, mediations, hearings, and arbitrations.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual revenue of **$85.1 million** (as of most recent data)
- **Total Funding**: At least two rounds – Debt Financing (Jan 2020, led by Audax Private Debt) and Private Equity (Dec 2018, led by CIVC Partners)
- **Notable Investors / Partners**: CIVC Partners, Audax Private Debt, Odyssey Investment Partners (owner)
- **Growth Signals**:
  - Headcount: 434 employees (+25.7% YoY) according to LinkedIn, but company website claims “1,000+ employees” (likely including contractors/court reporters)
  - Recent acquisitions: Everest Court Reporting (July 2026), TrialGraphix (2023), On Time Reporting (2022), Kim Tindall & Associates (2021), RecordTrak (2020)
  - 43,755 LinkedIn followers (yearly growth +26.7%)

## Competitive Advantages
- **Nationwide reach**: 30+ locations, 5,000+ court reporters, 5,000+ interpreters, and 80+ litigation consultants.
- **End-to-end service**: Covers the entire litigation lifecycle – from deposition to trial graphics to social media surveillance.
- **Proven M&A strategy**: Aggressive acquisition of regional providers to build scale and broaden service offerings.
- **Technology-enabled**: Full remote capabilities, virtual deposition platform, and AI-assisted hiring processes.

## Strategic Focus
- **Geographic expansion**: Recent acquisitions (e.g., Everest Court Reporting) strengthen presence in the Philadelphia market and beyond.
- **Organic growth**: Investing in sales organization and cross-selling to existing clients.
- **Operational efficiency**: Leveraging scale to deliver cost-effective solutions while maintaining high service quality.
- **Talent acquisition**: Actively hiring court reporters, IT support, accountants, jury consultants, and billing specialists.

## Why Work Here
- **Culture**: Emphasizes diversity, equity, inclusion, work/life balance, and respectful communication.
- **Remote/Hybrid**: Many roles are remote; the company touts “100% remote capabilities” for services and offers flexible work schedules.
- **Growth opportunities**: Rapidly growing company (25%+ headcount growth) with a clear acquisition strategy offers career advancement.
- **Perks**: Not explicitly listed, but stable private equity-backed employer with a national footprint.
- **Employee reviews**: 3.0/5.0 on LinkedIn (54 reviews) – Work-Life 3.2, Compensation 2.8, Culture 2.8, Career 2.9. Note: Some caution advised as the company uses AI in hiring and has warned about impersonation scams.

## Sources
1. [linkedin.com](https://linkedin.com/company/magna-legal-services)
2. [cbinsights.com](https://www.cbinsights.com/company/magna-legal-services)
3. [magnals.com](https://magnals.com/our-philosophy/)
4. [magnals.com](https://magnals.com/careers/)
5. [jobs.lever.co](https://jobs.lever.co/magnals)

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