--- title: 'Client Services Specialist at IANS' canonical: 'https://feeny.ai/job/client-services-specialist-ians-boston-j8sz57sep4n9' type: 'job' last_seen: '2026-09-07' --- # Client Services Specialist at IANS - **Company:** IANS - **Location:** Boston, MA - **Work type:** hybrid - **Posted:** 2026-08-31 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/ians/jobs/5225117007 ## Job description Client Services Specialist $50,000 + bonus remote but local to Boston, MA Position Description The Client Services Specialist (CSS) is the perfect foundation for someone looking to start their career in a multi-faceted role in Information Security customer service and operations.  The focus is acting as a point person throughout the client experience: interacting with IANS Clients, working cross-functionally with Account Managers and Faculty (industry experts), and managing operational tasks. The Client Services Specialist delivers the IANS Ask-an-Expert service to help our clients make better security decisions. This involves fielding & scoping Ask-An-Expert requests, and sourcing & identifying the appropriate Faculty to consult with clients on these questions. We believe that to execute against our Vision and Mission successfully, the ideal candidate will demonstrate the following attributes: strategic client advocate, resourceful facilitator, attentive & effective communicator, and an adaptable team player. Core Responsibilities - Host Ask-An-Expert calls - Coordinate, communicate, schedule and follow-up on client inquiries - Build and maintain key relationships with clients, Faculty and Account Managers through proactive communication - Partner with IANS Account Managers to create action plans that drive adoption of our services - Manage various operational tasks via case queues in Salesforce, and internal & external requests. - Keep abreast of IANS Faculty technical competencies to effectively connect clients with Faculty - Maintain high client satisfaction levels by timely response to client inquiries - Contribute to operations that increase efficiency, scale, and changing needs of the business Candidate Profile and Qualifications Did you just graduate and are looking for ways to kickstart your career? Have you been interested in making a career change into the Information security space or customer service but don’t know how to take the first step?  If you’re a self-starter, team player, and thrive in a fast-paced environment, the IANS Client Services Specialist role is ideal.  This position provides you the opportunity to gain customer-facing skills and grow your career at IANS.  Those successful in the role have taken on increased responsibility, leadership and promotion within client services.  We’ve also seen movement to other departments at IANS including sales, product and research. We are targeting individuals who demonstrate strong competency in the following areas: - Customer empathy and desire to help people - A desire to make an impact, learn, grow and work closely with customers - Effective communication and presentation skills to both internal and external audiences - Ability to adapt/respond to different types of customer challenges while influencing outcomes - Ability to work autonomously in a fast-paced environment - A problem solver with effective time management skills, sense of urgency and attention to detail - A team player who displays initiative, passion and positivity - Interest in information security and complex technical content - A history of extracurricular activities such as sports, student government, leadership roles, part-time or full-time work, etc.; Bachelor’s Degree preferred ## About IANS ## Company Overview - **One-liner**: IANS delivers vendor-agnostic cybersecurity intelligence and advisory services to CISOs and security leaders, powered by a proprietary database of practitioner-validated conversations. - **Entity Type**: Private (self-funded / bootstrapped; no disclosed funding rounds) - **Headquarters**: Boston, Massachusetts, United States - **Founded**: 2001 - **Founders**: Phil Gardner ## Core Business - Primary industry: Cybersecurity (computer and network security) - Target customers: CISOs, security leaders, and their teams at Fortune 1000, mid-market, and enterprise organizations (B2B) - Mission / Purpose: To become the intelligence layer behind every security decision by providing governed, first-party data that generic AI cannot replicate – turning what peers actually practice into actionable insights. ## Products & Services - **[Ask IANS]**: An AI-powered, always-on intelligence platform that surfaces benchmarks, implementation guidance, and vendor insights drawn from 6,000+ anonymized practitioner conversations, 6,500+ content pieces, and proprietary surveys. Type: SaaS / Data Platform. - **[End User Decision Support]**: Subscription-based access to 170+ experienced Faculty (active CISOs and practitioners) for 1:1 consultations, curated research, and decision support. Type: Advisory Service. - **[Consulting Services]**: Field-tested advisory engagements including architecture reviews, program assessments, risk analysis, and incident response support. Type: Professional Services. - **[Professional Development]**: Leadership coaching, team training, and CISO development programs. Type: Education / Training. - **[Events]**: Annual conferences, roundtables, and peer networking events for security leaders. Type: Events. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company) - **Key Metric**: Estimated annual revenue of **$39.8M** (LinkedIn data); headcount of **329 employees** (+13.7% YoY growth) - **Notable Investors/Partners**: Bootstrapped; no external investors disclosed. Partners include Fortune 100 companies and a network of 170+ active practitioner Faculty. - **Growth Signals**: Operating in 9 countries, revenue growth, headcount expansion, new product launch (Ask IANS AI platform), and growing demand for practitioner-validated cybersecurity intelligence. ## Competitive Advantages - **Proprietary Practitioner-Validated Data**: Intelligence base built from thousands of consented, anonymized conversations with real CISOs and practitioners – not scraped web data or analyst reports. - **Vendor-Agnostic Model**: Faculty have no vendor affiliations; insights are free from marketing bias, focused on what actually works under real constraints. - **Governance & Anonymization**: Strict protocols (consent, anonymization, human verification) make the data trustworthy and legally defensible. - **AI with a Moat**: General-purpose AI learns from published sources; IANS learns from practiced experience, giving it a durable competitive edge. ## Strategic Focus - **Scale the Ask IANS platform** to become the default intelligence layer for security decision-making. - **Expand data collection** through Research Interviewer roles that capture fresh, granular insights. - **Grow the Consulting and Professional Development** practices to deepen client relationships and recurring revenue. - **Maintain high-touch human validation** alongside AI to preserve data quality and trust. ## Why Work Here - **Culture & Values**: Guided by Grit, Results, Initiative, Passion, Positivity, Teamwork, and Curiosity. Emphasis on collaboration, ownership, and fast growth ("talent is the engine"). - **Work Environment**: Hybrid model – 2 days/week in the Boston office with a weekly lunch stipend. Remote roles may exist for some positions. - **Perks & Benefits**: Fidelity 401(k) with match, medical/dental/vision, deductible reimbursement, fitness stipend, Calm app subscription, dependent care and healthcare FSAs, transit/parking pre-tax benefits. Work/life balance includes PTO, paid holidays, sick time, and Summer Fridays (early close on summer Fridays). Social events: monthly "Club IANS", annual summer outing, team events. - **Volunteer & Community**: Paid volunteer day, employee-led community initiatives. - **Growth & Development**: Mentorship, real responsibility, transparent promotion criteria. Strong learning culture for cybersecurity professionals. ## Sources 1. [iansresearch.com – Careers page](https://www.iansresearch.com/who-we-are/careers) 2. [iansresearch.com – About page](https://www.iansresearch.com/who-we-are/about-us) 3. [iansresearch.com – Homepage](https://www.iansresearch.com/) 4. [Greenhouse job board – IANS](https://job-boards.greenhouse.io/ians/jobs/4665746007) 5. [LinkedIn – IANS company page](https://www.linkedin.com/company/ians) ## Other roles at IANS - [Office Administrator](https://feeny.ai/job/office-administrator-ians-boston-byjfv52e0h29) — Boston, MA - [Event Coordinator](https://feeny.ai/job/event-coordinator-ians-boston-pdabsgn6detw) — Boston, MA - [Vendor Expert (Cybersecurity Products)](https://feeny.ai/job/vendor-expert-cybersecurity-products-ians-united-states-ecmw6v57364g) — United States - [Consulting Technical Specialist](https://feeny.ai/job/consulting-technical-specialist-ians-boston-qmtzhppz5jdm) — Boston, MA - [Agentic Engineer](https://feeny.ai/job/agentic-engineer-ians-boston-y4h2c2cgxr1y) — Boston, MA - [Senior Manager of Organization Design](https://feeny.ai/job/senior-manager-of-organization-design-ians-boston-massachusetts-tdkgkeayb848) — Boston Massachusetts, United States - [Head of Enterprise GTM, MCP](https://feeny.ai/job/head-of-enterprise-gtm-mcp-ians-boston-zn4g4v70s4d4) — Boston, MA - [Research Interviewer](https://feeny.ai/job/research-interviewer-ians-boston-8hb5nepervqt) — Boston, MA - [Reporter](https://feeny.ai/job/reporter-ians-boston-sf05mvcdzf58) — Boston, MA - [Sr. Account Manager](https://feeny.ai/job/sr-account-manager-ians-boston-4jm2xx3thx92) — Boston, MA