---
title: 'Client Services Supervisor - Arenas and Stadiums at AXS'
canonical: 'https://feeny.ai/job/client-services-supervisor-arenas-and-stadiums-axs-los-angeles-yqsb7z84mh8e'
type: 'job'
last_seen: '2026-09-14'
---

# Client Services Supervisor - Arenas and Stadiums at AXS

- **Company:** AXS
- **Location:** Los Angeles, CA
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/axs/jobs/8769165002

## Job description

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

## The Role

Our new Client Services Supervisor for the Stadiums and Arenas division at AXS will provide front-line, top-notch service and support for our clients at box offices nationwide. This role acts as a relationship manager and tech support; advises, assists, and advocates for ticketing venue partners and provides support for all products and services.

What Will You Do?

- Assist with event and promotion configuration for full-service clients.
- Facilitate the sharing of best practices, offering advice on event and promotion configuration.
- Work as a partner with Ticketing Services Managers by developing relationships and a deep understanding of each venue and its unique challenges.
- Act as an expert on all products/services, remaining current with all new releases.
- Respond to support and services requests from client/venue.
- Troubleshoot and resolve or escalates technical support issues.
- Tracks and reports all client interactions to ensure consistent, high-quality service.
- Assist in monitoring incoming support request and assign associated tasks to members of the staff and provide assistance to Junior Client Services staff.

What Will You Bring?

- High School Diploma or its equivalency (BA/BS Degree Preferred)
- 4-6 years Working in live event ticketing and event programming experience
- Problem-solving and decision-making skills in a high-pressure environment.
- Ability to balance day-to-day and multitask across multiple clients.
- Committed to collaboration and teamwork.
- Proficiency with Microsoft Office including Word, Excel, and Outlook.
- Ability to lead mentor, and coach a team.

Pay Scale: $31.25

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

What’s in it for You?

- Extraordinary People – we’re not kidding!
- Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
- Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

[AXS](https://solutions.axs.com/), a subsidiary of [AEG](https://www.aegworldwide.com/), sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

#LI-Onsite

## About AXS

## Core Business
- **Primary industry**: Live entertainment ticketing and venue technology
- **Target customers**: B2B (venues, sports teams, event organizers, festivals) and B2C (fans). Serves over 1,300 clients globally, including the LA28 Olympic and Paralympic Games, Coachella, Red Rocks Amphitheatre, The O2, and Japan’s B.League.
- **Mission**: “Help us revolutionize an industry and deliver better experiences for fans and clients around the world.”

## Products & Services
- **AXS Mobile ID**: Proprietary digital ticket technology that provides a secure, transferable, and personalized entry experience for fans.
- **Primary & Secondary Ticket Marketplace**: A unified platform for buying, selling, and managing tickets for both initial on-sale and resale.
- **Venue Operations**: End-to-end solutions for box office, access control, and in-venue fan experience.
- **Marketing Services**: Tools for audience targeting, CRM, and promotional campaigns to drive ticket sales.
- **Consumer Experience**: A connected, personalized journey from discovery through purchase and entry.
- **Data & Analytics**: Real-time dashboards and reporting for venues and event organizers to make data-driven decisions.
- **Partnerships & Integrations**: API and platform integrations that allow ticketing to be sold through third-party marketplaces and partner systems.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held by AEG)
- **Key Metric**: Annual revenue estimated at $100M (LinkedIn estimate) — not publicly confirmed
- **Notable Investors/Partners**: Parent company AEG; key clients include LA28, Coachella, Red Rocks Amphitheatre, The O2, Crypto.com Arena, USGA, B.League, and over 500 other clients in the US and Europe.
- **Growth Signals**: Headcount of 528 employees (+20.6% year-over-year), operations in 12 countries, 49 active job postings (+69% year-over-year), and recent new market entries (e.g., Japan’s B.League).

## Competitive Advantages
- **Proprietary technology**: AXS Mobile ID creates a secure, fraud-resistant digital ticket ecosystem that differentiates it from competitors like Ticketmaster.
- **White-glove client service**: AXS emphasizes a high-touch, consultative approach for venue partners.
- **Vertical integration**: As a subsidiary of AEG, AXS has deep ties to some of the world’s largest venues and event promoters, giving it a built-in client base and unique insights into venue operations.
- **Global footprint**: Presence across North America, Europe, Asia, and Australia enables cross-border partnerships and scalability.

## Strategic Focus
- **Revolutionizing the fan experience**: Continued investment in mobile-first, personalized, and secure ticketing.
- **Expanding global reach**: Entering new markets (e.g., Japan with B.League) and deepening presence in existing ones.
- **Data-driven decision making**: Enhancing analytics and marketing services to help clients optimize revenue and fan engagement.
- **Innovation in venue operations**: Developing integrated solutions for access control, concessions, and in-venue connectivity.

## Why Work Here
- **Culture**: AXS describes itself as a “collective of achievers” with a focus on curiosity, inclusion, and fun. Regular parties, outings, and monthly lunches are part of the culture.
- **Perks**: Comprehensive benefits including medical, dental, vision, 401(k) matching (3% employer match), generous time off, parental leave, flexible spending accounts, and wellness offerings. Stocked kitchens and education reimbursement are also noted.
- **Work environment**: Many roles offer flexible work hours; some positions are fully remote (e.g., Sr. Solutions Engineer - Mulesoft). Offices are located in major cities worldwide.
- **Engineering culture**: Strong technical teams across software engineering, site reliability, data analytics, and product development. Opportunities for learning and leveling up through training programs.
- **Recognition**: Shout-outs, celebrations, and prizes for exceptional work.

## Sources
1. [solutions.axs.com](https://solutions.axs.com/us/careers/)
2. [solutions.axs.com](https://solutions.axs.com/us/about-axs/)
3. [linkedin.com](https://www.linkedin.com/company/axs-com)
4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/axs/jobs/8434366002)
5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/axs/jobs/8521367002)

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