---
title: 'Client Solutions Associate at Arcana Analytics'
canonical: 'https://feeny.ai/job/client-solutions-associate-arcana-analytics-new-york-cjabx1zp01mg'
type: 'job'
last_seen: '2026-09-04'
---

# Client Solutions Associate at Arcana Analytics

- **Company:** Arcana Analytics
- **Location:** New York, NY
- **Posted:** 2026-05-18
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/arcanaanalytics/jobs/4250756009

## Job description

Arcana is a portfolio intelligence platform used by hedge funds and asset managers to analyze performance, risk, and portfolio exposures. We’re rethinking the analytical infrastructure institutional investors rely on—and we’re hiring driven problem solvers who want to help shape the future of investment technology.

This is not a traditional client support role focused on scripted responses or ticket routing. Our Client Solutions / Support Associates work directly with sophisticated investment firms to help resolve analytical and operational issues, support onboarding and implementation workflows, and ensure clients are successful using Arcana’s platform.

If you enjoy solving problems, working closely with institutional investors, and operating at the intersection of finance, analytics, and technology, we’d love to talk.

## Responsibilities

- Serve as a primary point of contact for client questions, issues, and platform support requests
- Troubleshoot and resolve client issues across portfolio analytics, data workflows, and platform functionality
- Support onboarding and implementation projects for hedge funds and asset managers using Arcana’s platform
- Work closely with portfolio managers, analysts, operations teams, and risk teams to understand workflows and resolve analytical questions
- Coordinate cross-functionally with product, engineering, and data teams to investigate and escalate complex issues
- Help improve internal support processes, documentation, and client workflows
- Identify recurring client pain points and provide feedback to help improve platform capabilities and user experience
- Clearly communicate solutions, platform functionality, and analytical concepts to institutional users

## Requirements

- 1–4 years of experience in a client-facing, analytical, operations, or support-oriented role within financial services, fintech, or investment technology
- Strong problem-solving and troubleshooting abilities with high attention to detail
- Excellent communication and interpersonal skills
- Ability to manage multiple client requests and priorities in a fast-paced environment
- Strong organizational skills and ownership mentality
- Comfort working with financial concepts, data workflows, and analytical platforms
- Demonstrated interest in financial markets, portfolio management, or investment technology
- Ability to collaborate effectively with clients, product managers, engineers, and data teams

## Qualifications

- Bachelor’s degree in Finance, Economics, Engineering, Mathematics, Computer Science, or a related field
- Strong academic performance preferred
- Experience with Excel and analytical tools required
- Familiarity with Bloomberg, FactSet, Aladdin, or similar financial platforms is a plus
- Experience with SQL, Python, or other analytical/programming tools is beneficial but not required
- Previous experience supporting institutional clients or enterprise software users is a plus

Location

Open to New York, Chicago, or Remote

## About Arcana Analytics

## Company Overview
- **One-liner**: Arcana provides a portfolio intelligence platform that enables institutional investors to analyze risk, decompose performance, and surface alpha through proprietary crowding, ownership, and factor datasets.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, United States
- **Founded**: 2022
- **Founders**: Rich Falk-Wallace (CEO) and Siva Visakan Sooriyan (CTO)

## Core Business
- Primary industry/industries: Financial technology (FinTech), investment analytics, risk management
- Target customers: Institutional investors – hedge funds, asset managers, and portfolio managers (B2B, Enterprise)
- Mission or purpose statement: “Portfolio intelligence for hedge funds and asset managers — analyze risk, decompose performance, and surface alpha.”

## Products & Services
- **Risk Model Core**: Sophisticated fundamental equity factor risk models with parsimonious core factors and extensive custom factor library. Provides long- and short-horizon analysis and visibility. (SaaS)
- **Ownership, Crowding, & Performance Database**: Live short interest data, treasury holdings, and full idio/factor model for precise crowding and positioning insights. (Data feed / SaaS)
- **Optimization, Scenarios, Screening, & API**: Tools for building analytically‑constructed books, running scenario analysis, idea/hedge screening, and advanced API access. (SaaS + API)
- **Cross‑Market Synthesis**: Combines single‑stock options, implied earnings moves, macro exposures, consensus estimate revisions, and positioning to explain stock movement drivers. (SaaS)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding raised – $5.3M (CBInsights); Series A led by D1 Capital Partners and Abstract Ventures (LinkedIn notes additional investors including Duquesne (Stan Druckenmiller), Tiger Global, GoldenTree Asset Management, Ryan Roslansky, and Akshay Kothari)
- **Notable Investors/Partners**: D1 Capital, Duquesne, Tiger Global, Abstract Ventures, GoldenTree Asset Management, Ryan Roslansky (CEO LinkedIn), Akshay Kothari (COO Notion)
- **Growth Signals**: Headcount grew ~180% YoY to 194 employees. Active job postings increased +166.7% year over year (24 open roles). LinkedIn followers surged +3846.9% YoY. Expanding presence in India (Bangalore, Coimbatore) and Ecuador.

## Competitive Advantages
- Only provider combining live short‑interest data with full factor risk and idiosyncratic models for unprecedented crowding accuracy.
- Sophisticated factor models explain ~75% of large‑cap single‑stock moves, giving clients clarity on drivers vs. residual alpha.
- 20‑year factor model history and live intraday factor returns produce real‑time portfolio insights.
- Institutional backing and advisory from top‐tier investment firms and tech leaders.

## Strategic Focus
- Building AI agents that synthesize information across heterogeneous sources to deliver structured, actionable insights (multiple Senior AI Engineer roles posted).
- Expanding client coverage globally (hiring Accounts Director for Hong Kong/APAC) and deepening engineering talent in India.
- Scaling the platform to serve a broader set of institutional clients with optimization, scenario analysis, and API workflows.

## Why Work Here
- Rapidly growing startup (180% YoY headcount growth) with proven product‑market fit and prestigious investors.
- Hybrid/on‑site culture: roles in New York, Bangalore, and Coimbatore; about 46% of openings are hybrid, 50% on‑site, 4% remote.
- Exposure to cutting‑edge work in financial risk modeling, AI, and data engineering.
- Notable perks: working with proprietary datasets, direct impact on a product used by top hedge funds, and a collaborative “analytically driven” problem‑solving environment.
- Engineering culture emphasizes modern infrastructure, AI agents, and real‑time data pipelines.

## Sources
1. [arcana.io](https://www.arcana.io/)
2. [LinkedIn – Arcana Analytics](https://www.linkedin.com/company/arcanaanalytics)
3. [CBInsights – Arcana](https://www.cbinsights.com/company/arcana-1)
4. [Greenhouse Careers – Arcana Analytics](http://job-boards.greenhouse.io/arcanaanalytics)
5. [Jobera – Arcanaanalytics Careers](https://jobera.com/employer/arcanaanalytics/)

## Other roles at Arcana Analytics

- [Sales Director](https://feeny.ai/job/sales-director-arcana-analytics-hong-kong-3mq46kwt2bfd) — Hong Kong, China
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-arcana-analytics-new-york-041jtzkwv8nm) — New York, NY
- [Vice President, Analysts & Client Support](https://feeny.ai/job/vice-president-analysts-client-support-arcana-analytics-bengaluru-1ptk6z28eed7) — Bengaluru, India
- [Portfolio Analytics Specialist](https://feeny.ai/job/portfolio-analytics-specialist-arcana-analytics-new-york-v3md429mwjq8) — New York, NY
- [Office Manager](https://feeny.ai/job/office-manager-arcana-analytics-bengaluru-8fr8hyfc6129) — Bengaluru, India
- [Senior AI Engineer — Inference & Agent Systems](https://feeny.ai/job/senior-ai-engineer-inference-agent-systems-arcana-analytics-united-states-q4ws5endktvs) — United States
- [Staff Frontend Engineer](https://feeny.ai/job/staff-frontend-engineer-arcana-analytics-bengaluru-pxn8scz249p5) — Bengaluru, India
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-arcana-analytics-india-5pfjws22fjrz) — India
- [Senior AI Engineer — Inference & Agent Systems](https://feeny.ai/job/senior-ai-engineer-inference-agent-systems-arcana-analytics-bengaluru-a2gtfsq4gpva) — Bengaluru, India
- [Staff Software Engineer (Data Platform)](https://feeny.ai/job/staff-software-engineer-data-platform-arcana-analytics-bengaluru-d58zrzt9hx34) — Bengaluru, India