---
title: 'Client Solutions Manager at Office Hours'
canonical: 'https://feeny.ai/job/client-solutions-manager-office-hours-new-york-zfv7jad27yp9'
type: 'job'
last_seen: '2026-10-15'
---

# Client Solutions Manager at Office Hours

- **Company:** Office Hours
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/office-hours/67f5bc7c-ee3c-4640-831e-f5afc2385d35

## Job description

## About us

Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. Experts earn income by sharing their knowledge through advisory work, projects, and AI model training. Our platform handles the complexities behind the scenes— screening, compliance, scheduling, and payments—so knowledge sharing stays focused on meaningful insights and real impact. We’re a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products. We are headquartered in San Francisco, with offices in Brooklyn and Bangalore. Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs. We are backed by top marketplace investors and operators of companies like DoorDash, Airbnb, Affirm.

## What we believe

Human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Our vision is to make human knowledge easily accessible and infinitely scalable by building tools for the new age knowledge economy.

## About the role

As a Client Solutions Manager, you will own a portfolio of enterprise customers and will be directly responsible for their growth. You will design and executive your own account acquisition and account expansion strategies while coaching a high-performance team. Your book of business will consist of the most prominent investment firms in the region. This role is fast-paced and client-facing with a focus on client portfolio growth and team development. You will spend most of your time developing growth strategies, executing projects, and coaching top performers. As a Client Solutions leader and first point of contact for our clients, you will also work alongside our product and engineering team to translate insights into product improvements. Ideal candidates have prior experience managing client-facing teams within enterprise business development and/or customer success. They love taking on new challenges while never taking things for granted. We are looking for candidates who are excited to face the successes and challenges of growing client portfolios and developing high-performance teams.

## What you'll do

- Grow a portfolio of enterprise customers through account acquisition and account expansion strategies
- Hire and coach top performers and maintain talent density
- Innovate and improve processes and policies within the Client Solutions department

## What you bring

- You display a “challenge-accepted” mentality
- You are passionate about training, coaching, and developing talent
- You inspire and motivate your team to achieve ambitious goals
- You are results-driven and excel at identifying new & innovative ways to drive growth
- 3-5 years of professional work experience in customer-facing roles; 1-2 years of experience managing a client-facing team
- Previous expert network experience (or adjacent market research role) is strongly preferred

## Benefits + perks

- Competitive Salary & Stock Options
- Healthcare, dental, and vision coverage
- 401(k)
- Wellness/fitness benefit
- Flexible vacation time, regular company holidays
- Company retreats (Tahoe, Maui, Mendocino, Mexico City)
- Parent-friendly, remote work, and paid family leave

Join our team and help everyone realize the true power of what they know! Pay Transparency Notice: Full-time offers include base salary, equity, and benefits Pay range: The total target compensation for this role ranges from $128k to $135k, comprising a base salary of $108k to $115k plus a target annual bonus of $20k(uncapped). Final compensation is determined by experience and skill level. This is a hybrid role, in our NYC office 3 times per week. Don’t meet every single requirement? Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you’re excited about this role but don’t meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!

## About Office Hours

## Company Overview
- **One-liner**: Office Hours operates a marketplace platform that connects professionals seeking paid consultations and surveys with companies and organizations needing expert insights.
- **Entity Type**: Private (Seed Stage)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Not publicly disclosed

## Core Business
- Primary industry: Expert Network / Knowledge Marketplace
- Target customers: B2B — primarily venture capital firms, consulting firms, and startups seeking specialized industry perspectives
- Mission: "To help everyone realize the true value of their knowledge" by building tools for the knowledge-sharing economy [officehours.com](https://officehours.com/)

## Products & Services
- **Expert Consultations**: Paid 30-60 minute virtual calls where professionals share domain expertise with clients from leading tech and life sciences organizations.
- **Paid Surveys**: 5-30 minute online surveys that experts can complete on their own schedule.
- **Model Training / RLHF**: Opportunities for experts to help train cutting-edge AI models through data labeling, RLHF, and expert evaluation [officehours.com](https://officehours.com/).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding — $5.0M (Seed Round, February 2021) [leadiq.com](https://leadiq.com/c/office-hours/5fb343f14133a8a89a43eb9e)
- **Notable Investors/Partners**: Backed by top marketplace and business operators including Saar Gur, Marco Zappacosta, Lenny Rachitsky, Jackson Gates, and Aaron Levie [job-boards.greenhouse.io](https://job-boards.greenhouse.io/officehours/jobs/4459251008)
- **Growth Signals**: 
  - 80 employees (+38.9% YoY) [linkedin.com](https://www.linkedin.com/company/office-hours)
  - Operates in 11 countries (including India, Pakistan, Slovenia, Australia, UAE, Spain, Mexico, South Africa, Bangladesh) [linkedin.com](https://www.linkedin.com/company/office-hours)
  - 35,000+ experts in the network across industry, academia, and research [officehours.com](https://officehours.com/)
  - Top experts earn $28,000+ average annually [officehours.com](https://officehours.com/)
  - 19 active job postings (+375% YoY growth in job listings) [linkedin.com](https://www.linkedin.com/company/office-hours)

## Competitive Advantages
- **Verified Expert Network**: Curated marketplace of thousands of vetted professionals across technology, software, and healthcare, providing high-quality, actionable insights.
- **Dual-Sided Platform**: Serves both high-value enterprise clients (VCs, consultancies, startups) and individual experts, creating strong network effects.
- **Flexible Engagement Models**: Offers both live consultations and asynchronous surveys, lowering the barrier for expert participation.
- **AI Training Angle**: Leverages expert knowledge for RLHF and model training, tapping into the growing AI data market.

## Strategic Focus
- Scaling the expert network globally (expanding into India, LATAM, and other regions).
- Deepening relationships with top-tier venture capital and consulting firms.
- Building out the AI model training and evaluation vertical as a new revenue stream.
- Growing headcount aggressively — job postings surged 375% year-over-year, signaling a major growth phase [linkedin.com](https://www.linkedin.com/company/office-hours).

## Why Work Here
- **Culture**: Described as a "builder" culture with three core values centered around building and ownership [linkedin.com](https://www.linkedin.com/company/office-hours).
- **Work Model**: Hybrid — employees work from physical offices in San Francisco (HQ) and New York City, with some remote flexibility [builtin.com](https://builtin.com/company/office-hours).
- **Benefits**:
  - Competitive salary & stock options
  - Healthcare, dental, and vision coverage
  - Wellhub membership (free gym/wellness network)
  - 15 days PTO + 1 additional day per year of tenure
  - Company retreats (Tahoe, Maui, Mendocino, Mexico City)
  - Generous parental leave and paid family leave
  - Paid sick days and paid holidays [job-boards.greenhouse.io](https://job-boards.greenhouse.io/officehours/jobs/4459251008) [builtin.com](https://builtin.com/company/office-hours)
- **Engineering Culture**: Actively hiring for Full Stack and Senior Full Stack Engineers, indicating a growing tech team.
- **Global Team**: 11 countries represented, offering a diverse, international work environment.

## Sources
1. [Office Hours Website](https://officehours.com/)
2. [Built In - Office Hours Careers, Perks + Culture](https://builtin.com/company/office-hours)
3. [LinkedIn - Office Hours Company Page](https://www.linkedin.com/company/office-hours)
4. [Greenhouse - Office Hours Jobs Page](https://job-boards.greenhouse.io/officehours/jobs/4459251008)
5. [LeadIQ - Office Hours Company Overview](https://leadiq.com/c/office-hours/5fb343f14133a8a89a43eb9e)

## Other roles at Office Hours

- [Senior Frontend Engineer](https://feeny.ai/job/senior-frontend-engineer-office-hours-san-francisco-ywebamc3pa5w) — San Francisco, CA / New York, NY
- [Business Operations Associate](https://feeny.ai/job/business-operations-associate-office-hours-san-francisco-32n448232sjn) — San Francisco, CA
- [People Operations Lead](https://feeny.ai/job/people-operations-lead-office-hours-san-francisco-ezw2bjtnn6ah) — San Francisco, CA
- [Engagement Manager (Expert Data Labs)](https://feeny.ai/job/engagement-manager-expert-data-labs-office-hours-san-francisco-j1vqg94c10wn) — San Francisco, CA
- [IT Operations Lead](https://feeny.ai/job/it-operations-lead-office-hours-san-francisco-7y11jtmw5vhy) — San Francisco, CA
- [Founding Head of Marketing](https://feeny.ai/job/founding-head-of-marketing-office-hours-san-francisco-574td196pswd) — San Francisco, CA
- [Software Engineer- Benchmarking](https://feeny.ai/job/software-engineer-benchmarking-office-hours-san-francisco-f1dgf1heytvr) — San Francisco, CA / New York, NY
- [Client Solutions Associate, New York](https://feeny.ai/job/client-solutions-associate-new-york-office-hours-new-york-rdjx0p75s251) — New York, NY
- [Software Engineer, Full Stack](https://feeny.ai/job/software-engineer-full-stack-office-hours-san-francisco-tayp4ed4y2qm) — San Francisco, CA
- [Client Solutions Associate, San Francisco](https://feeny.ai/job/client-solutions-associate-san-francisco-office-hours-san-francisco-hdpqryrwb4a3) — San Francisco, CA